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Rated 4.6 out of 5 by 69 reviewers.
Rated 5.0 out of 5.0 by Professional and Helpful Staff Shelia was very helpful and professional. Rooms were comfortable, clean, and quiet. Complimentary breakfast was always good. Second stay at this location. Like the quantity and variety of pillows. July 21, 2014
Rated 5.0 out of 5.0 by Great Stay!!! The staff were super friendly, the hotel was very clean and comfortable, our family loved it. July 16, 2014
Rated 5.0 out of 5.0 by A great hotel We recently stayed at some competitors' hotels which consistently had problems with non working heating or AC units, lighting problems, or in one case, the competitor had even lost their food permit - no breakfast there! Staff did nothing (like even offer a different room) to deal with non working HVAC. At Holiday Inn Express, by comparison, we found the staff to be professional and courteous, the room was flawless and the breakfast was quite good. We will be staying with Holiday Inn Express again in the future. July 15, 2014
Rated 5.0 out of 5.0 by Very enjoyable We were greeted to total relaxation and comfort. .The Inn is located in a very convenient location off of I- 405. The location was easy to find with not too much traffic congestion. The breakfast was exceptional. July 10, 2014
Rated 5.0 out of 5.0 by Clean and quiet to outside noise Check in was swift, the room was very clean, breakfast food options and quality was very good. We were furnished a USA Today newspaper on week days at no added cost. Car parking is very tight at night but spaces seem to be available in the parking next to the hotel or on the street for late night arrival. July 3, 2014
Rated 4.0 out of 5.0 by Very good Hotel. Very nice hotel; friendly and attentive staff. Internet signal was terrible. used internet signal at starbucks instead. Otherwise I would stay here again as a Platinum member. June 30, 2014
Rated 4.0 out of 5.0 by Stay in Lacey, WA This was our 5th time staying with the Holiday inn Express chain. It was great! June 25, 2014
Rated 5.0 out of 5.0 by great pillows Good place to stay in Lacey. Check-in staff was super and he recommended a great place to dine. June 25, 2014
Rated 5.0 out of 5.0 by HIE is our choice when traveling We love the HIE and IHG rewards. The first impact is the luxurious bed and choice of pillows. No more lugging out pillows from home. Clean quiet and attentive staff are embellishments to a wonderful stay while traveling. You rock Holiday Inn Express! June 7, 2014
Rated 5.0 out of 5.0 by Great Place to Stay This was a great place to stay. The rooms were very clean and the staff very friendly and helpful. June 3, 2014
Rated 5.0 out of 5.0 by great place to stay We love staying at the Holiday Inn Express no matter where we travel because of the consistent customer service, room and hotel cleanliness, and breakfast. May 15, 2014
Rated 5.0 out of 5.0 by Top Notch This hotel is the best hotel we have stayed in so far in two weeks on the road. I stayed in it and commuted up to Tukwila every day rather than take a chance to change hotels and find one much less nicer. I will stay here everytime I am in the Lacey area. May 7, 2014
Rated 5.0 out of 5.0 Great Place I stay here regularly and always a good experience, the staff is friendly and the hotel is very well kept. May 6, 2014
Rated 5.0 out of 5.0 by Excellent Hotel Stay Overall, one of the best Holiday Inn Express and Suites I have ever visited. Has an indoor pool for the kids, excellent hot morning breakfast, nice rooms w/ refrigerator, microwave and sink / wet bar and coffeemaker. Flat panel TV's. Homemade chocolate chip cookies each evening. Free internet in each room. Good exercise room with a bottled water dispenser in the exercise room. Outstanding and courteous staff. Konrad was outstanding, helpful and friendly. The only drawback is the rooms facing the Interstate-5 highway. I could hear the cars on the highway during the late evening or early morning hours. Turning on the room fan is not loud enough to drown out the noise. So install a smartphone app with fan noise to drown out some highway noise. Otherwise, a most excellent hotel. April 21, 2014
Rated 4.0 out of 5.0 by Just Stopping By Thank you! The hotel was peaceful, off the beaten path, yet close to everything. April 9, 2014
Rated 5.0 out of 5.0 by Cleanest Holiday Inn I've stayed at Excellent level of cleanliness at this location. The highway is close but didn't trouble us for the nights sleep. March 31, 2014
Rated 4.0 out of 5.0 by a little to close to freeway ask for a room not on the freeway side of the building , there was a lot of hiway noise on the top floor on the freeway side. nice green part of Washington area March 21, 2014
Rated 5.0 out of 5.0 by One of the Best Express Other than brand new Express hotels, this location is still one of the best. Clean, friendly and good access to I5. March 18, 2014
Rated 5.0 out of 5.0 by the employees are great and the service is excellent as always.We have stayed here several times We stay at HIExpress at any chance we get and did so at many this past month on our road trip to get out of the Seattle/Bellingham weather. We have never been disappointed at any of the hotels/motels. March 13, 2014
Rated 5.0 out of 5.0 by Outstanding Staff. I always stay here when I travel to Fort Lewis. Very convenient and always clean. March 9, 2014
Rated 5.0 out of 5.0 by Great experience Thank you for your service and hospitality. Would stay here again. February 12, 2014
Rated 3.0 out of 5.0 by Not as expected. Of all my stays at the HIE this was the worst. I spent several minutes at the front desk waiting for someone to check me in.. Then to find out that my two queen room turned into a one queen room. The staff appeared to avoid eye contact and not as much as an acknowledgement as I left with all my luggage. It was very clean and very convenient location. I would stay here again, but now have different expectations. December 23, 2013
Rated 1.0 out of 5.0 by Great bed and very clean Had two rooms and everyone was happy with their room. Quiet, clean and friendly. Lots to eat at breakfast. Third time I have stayed there in the last 2 years. I would recommend it. November 6, 2013
Rated 4.0 out of 5.0 by zu nah und zu laut da an der I5 Wasserdruck Dusche: ist noch in Ordnung, man bekommt die Seife in normaler Zeit wieder runter Zimmer: geht so, könnte neuer sein, sind sauber Betten: durchgelegen, echt schlecht Hoteleindruck: geht so, könnte neuer sein Lautstärke: liegt an der Interstate 5, daher recht laut, nur bedingt zu empfehlen Parkplätze sind ausreichend vorhanden und kostenlos WLAN ist kostenlos und die Daten werden beim einchecken mitgegegeben Das Frühstück ist für die Hotelklasse ok, allerdings die Unmengen von Abfall die entstehen sind schlimm. Wie wäre es mal mit Geschirr zum Spülen. Microwelle und Kühlschrank im Zimmer vorhanden Klimaanlage ist recht leise Pool ist vorhanden, wie bei allen HI-Ex recht klein Die Verdunklung des Zimmer durch die Vorhänge ist sehr gut Wünsche im Vorfeld bei der Buchung wie zb. oberes Stockwerk und weit weg vom Aufzug wurden erfüllt. Dieses Hotel beteiligt sich am "GreenEngage" Programm, um den Gästen zu zeigen wie Energie und Müll gespart werden kann. Allerdings solange weiterhin Glühbirnen vor sich hinheizen und beim Frühstück Tellerschäumlinge, Plastikbesteck etc. benutzt werden, kann von Energiesparen keine Rede sein. Fazit: dieses Hotel ist bedingt empfehlenswert, da zu nah an der I5 October 30, 2013
Rated 5.0 out of 5.0 by great service We stayed here because we were attending a wedding nearby. We were able to get into our room early so that we could comfortably change into our wedding clothes. Breakfast was great and the 12 noon check-out met our schedule perfectly. Hotel staff were friendly and great. October 23, 2013
Rated 4.0 out of 5.0 by Highway Noise I recommend this hotel although I would warn travelers to ask for a room on the side away from the highway. The highway noise at night makes it difficult to sleep. October 22, 2013
Rated 5.0 out of 5.0 by Perfect Location This hotel is situated right off I-5 and easy to get to. We got a room to the back of the hotel and it was very quiet. Noise outside the front of the hotel was a bit loud due to I-5 down below past the trees. Not sure what those rooms facing I-5 would be like, but running the air would probably keep it at bay. Usually there are never enough tables in the breakfast area but this was not a problem here on a fall Saturday (even with a soccer team here at the same time). The place is very clean and everyone is nice and accomodating. Only flaw is they have very firm beds, but the rooms were in great condition and the breakfast choices were good. We would stay here again! October 9, 2013
Rated 4.0 out of 5.0 by Always dependable for a good night's rest The staff is extremely helpful and welcoming. Good breakfast options. If you sleep light, make sure you get a room on the other side of the highway. October 9, 2013
Rated 5.0 out of 5.0 by Great visit!!! Stayed in Lacey and traveled around to other sights - Mt St Helen and many more. The staff was very helpful with everything from rest. to directions. We really enjoyed our stay and if we ever get back out to Wash. again we would call you first for a room!! Thank you for making that part of our trip so relaxing. September 24, 2013
Rated 5.0 out of 5.0 by Beautiful and very comfortable I was on a business trip and did not expect the hospitality and impeccably friendly atmosphere all over. The room was spotless and clean, apart from being spacious. If anything, the parking was a little tight and I had to use the hotel's next door to find a spot. Wifi was a little screwy, but had my own wifi card, so used that instead. September 21, 2013
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