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Rated 4.6 out of 5 by 81 reviewers.
Rated 5.0 out of 5.0 by Consistent Service - Great Bed After a week of traveling and staying in other accommodations for various reasons, it was great to stay at the HIEx in Lacey, WA. I always know what to expect with HIEx - and Lacey was no exception. The beds seemed especially comfortable after sleeping in a variety of other home and hotel beds. Love having lots of pillows. August 28, 2014
Rated 4.0 out of 5.0 by Great hot Cinnamon Rolls each morning Good Service. The room is more than adequate. The Breakfast is good and uniquely includes hot cinnamon rolls every day. August 26, 2014
Rated 5.0 out of 5.0 by Great location and staff was extremly courteous I am from Colorado and have seen quite a few beautiful locations. This location appears to be tucked away in a mountain fortress (even though it is 2 minutes from the highway). Entire staff was more than courteous! Treated me as though I was the only guest in the entire property. My stay was for business but it was very easy to forget about work and enjoy the relaxation while in the hotel. I would recommend this property to anyone wanting to be treated above and beyond a "normal" guest. August 25, 2014
Rated 3.0 out of 5.0 by First Stay in Lacey Although the hotel was comfortable and in the right location, the soap size is small, the showerhead like pins and needles and the pool certainly not heated. August 20, 2014
Rated 4.0 out of 5.0 by My review It's Ok to stay... The Internet connectivity Is very very unreliable and the choices of break is very limited. August 18, 2014
Rated 5.0 out of 5.0 by Loved the bed! Had quick check in. Very friendly! Kids LOVED the warm chocolate cookies and big swimming pool. Breakfast was okay. Gravy not good at all. But the kids liked making their own pancakes. August 15, 2014
Rated 5.0 out of 5.0 by Nice Stay We had a wonderful stay, and we would stay here again. August 13, 2014
Rated 4.0 out of 5.0 by Very good getaway from home on business Relax and enjoy, easy place to enjoy and be at home away from your home August 10, 2014
Rated 5.0 out of 5.0 by Always exceeding expectations Whenever I go to check in, I feel like the staff remembers me from my past stays at this hotel and seem to know the little things I like to make my stay more comfortable. I appreciate the fact that they remember a gold member and do what they can to make my stay more enjoyable. This location always seems to be clean and well organized. I have stayed in other hotels in the past where there always seems to be something wrong or out-of-order and yet I never experience that with this specific hotel. That attention to detail is truly appreciated. Keep up the excellent work. August 10, 2014
Rated 5.0 out of 5.0 by Overall a good experience. Breakfast was a little boring, but that is quite common. August 8, 2014
Rated 5.0 out of 5.0 by Home away from Home I am a repeat customer of this location and found everything familiar and welcoming. Our room was wonderful. We enjoyed our stay. August 6, 2014
Rated 5.0 out of 5.0 by Great staff the front desk staff were very helpful with my reservation and also helping me find my way arould town . The hotel is what I espect from Holiday Inn Express, clean and comfortable with a good breakfast and early coffee !! July 23, 2014
Rated 5.0 out of 5.0 by Professional and Helpful Staff Shelia was very helpful and professional. Rooms were comfortable, clean, and quiet. Complimentary breakfast was always good. Second stay at this location. Like the quantity and variety of pillows. July 21, 2014
Rated 5.0 out of 5.0 by Great Stay!!! The staff were super friendly, the hotel was very clean and comfortable, our family loved it. July 16, 2014
Rated 5.0 out of 5.0 by A great hotel We recently stayed at some competitors' hotels which consistently had problems with non working heating or AC units, lighting problems, or in one case, the competitor had even lost their food permit - no breakfast there! Staff did nothing (like even offer a different room) to deal with non working HVAC. At Holiday Inn Express, by comparison, we found the staff to be professional and courteous, the room was flawless and the breakfast was quite good. We will be staying with Holiday Inn Express again in the future. July 15, 2014
Rated 5.0 out of 5.0 by Very enjoyable We were greeted to total relaxation and comfort. .The Inn is located in a very convenient location off of I- 405. The location was easy to find with not too much traffic congestion. The breakfast was exceptional. July 10, 2014
Rated 5.0 out of 5.0 by Clean and quiet to outside noise Check in was swift, the room was very clean, breakfast food options and quality was very good. We were furnished a USA Today newspaper on week days at no added cost. Car parking is very tight at night but spaces seem to be available in the parking next to the hotel or on the street for late night arrival. July 3, 2014
Rated 4.0 out of 5.0 by Very good Hotel. Very nice hotel; friendly and attentive staff. Internet signal was terrible. used internet signal at starbucks instead. Otherwise I would stay here again as a Platinum member. June 30, 2014
Rated 4.0 out of 5.0 by Stay in Lacey, WA This was our 5th time staying with the Holiday inn Express chain. It was great! June 25, 2014
Rated 5.0 out of 5.0 by great pillows Good place to stay in Lacey. Check-in staff was super and he recommended a great place to dine. June 25, 2014
Rated 5.0 out of 5.0 by HIE is our choice when traveling We love the HIE and IHG rewards. The first impact is the luxurious bed and choice of pillows. No more lugging out pillows from home. Clean quiet and attentive staff are embellishments to a wonderful stay while traveling. You rock Holiday Inn Express! June 7, 2014
Rated 5.0 out of 5.0 by Great Place to Stay This was a great place to stay. The rooms were very clean and the staff very friendly and helpful. June 3, 2014
Rated 5.0 out of 5.0 by great place to stay We love staying at the Holiday Inn Express no matter where we travel because of the consistent customer service, room and hotel cleanliness, and breakfast. May 15, 2014
Rated 5.0 out of 5.0 by Top Notch This hotel is the best hotel we have stayed in so far in two weeks on the road. I stayed in it and commuted up to Tukwila every day rather than take a chance to change hotels and find one much less nicer. I will stay here everytime I am in the Lacey area. May 7, 2014
Rated 5.0 out of 5.0 Great Place I stay here regularly and always a good experience, the staff is friendly and the hotel is very well kept. May 6, 2014
Rated 5.0 out of 5.0 by Excellent Hotel Stay Overall, one of the best Holiday Inn Express and Suites I have ever visited. Has an indoor pool for the kids, excellent hot morning breakfast, nice rooms w/ refrigerator, microwave and sink / wet bar and coffeemaker. Flat panel TV's. Homemade chocolate chip cookies each evening. Free internet in each room. Good exercise room with a bottled water dispenser in the exercise room. Outstanding and courteous staff. Konrad was outstanding, helpful and friendly. The only drawback is the rooms facing the Interstate-5 highway. I could hear the cars on the highway during the late evening or early morning hours. Turning on the room fan is not loud enough to drown out the noise. So install a smartphone app with fan noise to drown out some highway noise. Otherwise, a most excellent hotel. April 21, 2014
Rated 4.0 out of 5.0 by Just Stopping By Thank you! The hotel was peaceful, off the beaten path, yet close to everything. April 9, 2014
Rated 5.0 out of 5.0 by Cleanest Holiday Inn I've stayed at Excellent level of cleanliness at this location. The highway is close but didn't trouble us for the nights sleep. March 31, 2014
Rated 4.0 out of 5.0 by a little to close to freeway ask for a room not on the freeway side of the building , there was a lot of hiway noise on the top floor on the freeway side. nice green part of Washington area March 21, 2014
Rated 5.0 out of 5.0 by One of the Best Express Other than brand new Express hotels, this location is still one of the best. Clean, friendly and good access to I5. March 18, 2014
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