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Rated 4.6 out of 5 by 107 reviewers.
Rated 5.0 out of 5.0 by Great Staff The location is a little out of the way and the building is not signed clearly, so much so that i had to park and get out walk to the front door to finally see the Holiday Inn Logo on the door. I had a room on the side away from the highway and it was quiet. The staff was very friendly and responsive. October 31, 2014
Rated 5.0 out of 5.0 by Great hospitality staff! I definitely recommend this hotel to travelers. Attentive service and clean facility. One drawback was some of the ambient road noise from the rooms that faced the major road. This was not enough of a drawnback to make it a negative experience for me. The staff was very helpful and friendly. We were in for business and they went out of their way to make sure we were provisioned with all the equipment, food, etc. we needed. October 30, 2014
Rated 5.0 out of 5.0 by It was all great! This was a wonderful stay! The front desk was just fabulous! Room was comfy, very accommodating. October 28, 2014
Rated 5.0 out of 5.0 by Comfortable bed and VERY quiet. Felt very safe...the bed was large/comfortable and everything seemed very nice in the halls and in the rooms. We were given a room on the opposite side of the freeway and it was extremely quiet. October 28, 2014
Rated 5.0 out of 5.0 by Nice hotel, noisy location Everything about the hotel was great, but I'd suggest asking for a room away from the nearby highway, especially if you like to open a window. October 22, 2014
Rated 5.0 out of 5.0 by allround great service Its great to feel so homely and comfortable so far from home!!. I will not stay any other place for our taekwondo tournament visits in the area. It is amazing the feeling I have when unwinding after the traffic...I believe the service from this hotel is what makes that difference October 21, 2014
Rated 5.0 out of 5.0 Nice room and great front desk staff IO had a very nice stay, nut the wireless interenet was a pain to log on to for some reason so i just used my data to search October 21, 2014
Rated 5.0 out of 5.0 by Great Place to Stay! Great place to stay! The beds are so comfortable and the breakfast is great. The staff are nice. I stayed for four days and truly enjoyed my time here and would recommend others to stay here. October 20, 2014
Rated 4.0 out of 5.0 by Excellent staff and great location I really appreciated the staff at this hotel. The front reception staff were very kind, helpful, professional, and personable. I noticed all the hotel staff were a pleasure and it made the stay more enjoyable. I also appreciated the cleanliness throughout the hotel, especially in the common areas: fitness center, lobby, and breakfast area. I would recommend this hotel to others. October 18, 2014
Rated 5.0 out of 5.0 by Service Manager Good rooms for the price. Did not have any problems with any of my stays at this location. October 13, 2014
Rated 4.0 out of 5.0 by Clean and quiet Just what I expected from HIE. Nice place. If you're looking for a good place to stay, you should be just fine booking at this hotel. October 13, 2014
Rated 5.0 out of 5.0 by Quiet Location And right down the road from a 24/7 pie shop that has award winning pies October 12, 2014
Rated 5.0 out of 5.0 Great place to stay Great place to stay. Very clean! Friendly service. Free wifi and breakfast. Second time I have been there and would stay again. All carpets were shampooed that day. Room was comfortable and housekeeping brought me extra comforter (I get cold easy). October 9, 2014
Rated 4.0 out of 5.0 by clean hotel, comfy room No service after our first night. no hot tub, and the pool was cool. There were no extra pool towels, we used the last two. October 8, 2014
Rated 5.0 out of 5.0 by Clean Room The hotel looks new and the rooms are clean. The staff were also friendly and cheerful. October 2, 2014
Rated 4.0 out of 5.0 by Great Place to Stay in Lacey My wife and I have to travel to the Lacey area frequently for family reasons, and we always stay at the Holiday Inn Express. The staff is warm, the service is good, and the rooms are always clean and comfortable. Highly recommended October 1, 2014
Rated 4.0 out of 5.0 by Great affordable hotel I enjoy the Holiday Inn and have stayed in several over the years. This was one of the best as far as comfort, price, internet, and breakfast goes (things you expect from a hotel). The room was very nice, the air worked well both with cooling and heating, the pool was 24 hours for adults, and it was clean. My only complaint at all was the front desk employee that checked us in was inattentive and far from friendly. He was professional, but distant and uninterested in even polite conversation. From any service position be it server or hotel staff, I expect a certain level of friendliness and did not find that here. I wouldn't go as far as to say he was rude, but definitely not the holiday inn standard of service. September 30, 2014
Rated 5.0 out of 5.0 by Good Business Hotel in the Lacey/Olympia area Enjoyable two weeks business stay. This hotel has all the necessary amenities a traveler needs plus in a nice location surrounded by tall trees. Staff is top-notch and professional. I like HIE because you always know they will be consistently above average of wherever they are located world-wide. September 29, 2014
Rated 4.0 out of 5.0 by Safe, Comfy After reading some bad reviews of other hotels in the area, it was a relief to find this gem. The room was very nice and clean with plenty of extras. I will definitely stay here again. September 17, 2014
Rated 5.0 out of 5.0 by Very Good Overall Experience The only complaints are the beds are a bit hard and the noise level on the floor above. I am a very light sleeper and though I wouldn't consider the hotel noisy persay, it did seem I could hear the upstairs patrons. Not sure if these were kids jumping around or maybe teens. September 15, 2014
Rated 5.0 out of 5.0 by Pleasant Stay at Well Run Hotel The hotel is located on a quite street near I5. The staff was friendly and helpful. They were able to ofter good suggestions for local restaurants beyond the national chains (the one recommended for seafood was excellent). Upon leaving we miss placed our charger for the iPad. They did not find it in our room but indicated that they had one that was left earlier and it have been not requested by the earlier unknown guest and they would be willing to send it to us for no charge. That is great service. September 11, 2014
Rated 4.0 out of 5.0 by Pleasant stay Friendly staff and excellent free breakfast. The room was clean, but it had a slight odor to it. I did not ask for a new room because the odor wasn't that bad. It might have been carpet cleaner or something. September 10, 2014
Rated 5.0 out of 5.0 by Comfortable bed and comfortable room We were concerned upon arrival because the hotel was next to the freeway (busy freeway), but the front desk placed us on the opposite side of the building, and the freeway noise was hardly audible. The bed and rooms were quite comfortable and we slept well after 8 hours in the car we were ready for a good nights sleep. September 7, 2014
Rated 5.0 out of 5.0 by No problem sleeping soundly, great bed, quiet I am really impressed with the shower head, all you have to do is rotate the shower head for your liking, from firm pulsating to fine spray. The staff is awesome! I will defiantly stay here again if my travels take me here. Thank you for a very enjoyable stay! September 5, 2014
Rated 4.0 out of 5.0 by Good hotel option I would stay at this hotel again for business or pleasure. It was clean, comfortable and reasonably priced. September 3, 2014
Rated 5.0 out of 5.0 by Lacey Stay This is the second time we stayed at this property and the overall experience was outstanding. This time we were there for four days. The room was cleaned to perfection each day. The breakfast bar was terrific, the food was hot and plentiful, close to cruise ship measurement. August 28, 2014
Rated 5.0 out of 5.0 by Consistent Service - Great Bed After a week of traveling and staying in other accommodations for various reasons, it was great to stay at the HIEx in Lacey, WA. I always know what to expect with HIEx - and Lacey was no exception. The beds seemed especially comfortable after sleeping in a variety of other home and hotel beds. Love having lots of pillows. August 28, 2014
Rated 4.0 out of 5.0 by Great hot Cinnamon Rolls each morning Good Service. The room is more than adequate. The Breakfast is good and uniquely includes hot cinnamon rolls every day. August 26, 2014
Rated 5.0 out of 5.0 by Great location and staff was extremly courteous I am from Colorado and have seen quite a few beautiful locations. This location appears to be tucked away in a mountain fortress (even though it is 2 minutes from the highway). Entire staff was more than courteous! Treated me as though I was the only guest in the entire property. My stay was for business but it was very easy to forget about work and enjoy the relaxation while in the hotel. I would recommend this property to anyone wanting to be treated above and beyond a "normal" guest. August 25, 2014
Rated 3.0 out of 5.0 by First Stay in Lacey Although the hotel was comfortable and in the right location, the soap size is small, the showerhead like pins and needles and the pool certainly not heated. August 20, 2014
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