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Rated 4.0 out of 5 by 98 reviewers.
Rated 1.0 out of 5.0 by Poor customer service. Poor customer service. No attention to detail followed. Clerks do not understand terms of accommodations to be followed. Invoice is always wrong. When making reservation I always have to explain myself over and over again. Visits to hotel once a month. They have information/billing/tax exempt on file. They need better training and understanding of how to book a room. Hate to call for a reservation because I know there will always be a problem. November 14, 2014
Rated 5.0 out of 5.0 by Great Staff, service and comfort We thoroughly enjoyed our stay. Hotel room, hall and lobby were very clean. Breakfast was enjoyable and hotel staff was very friendly and accommodating. Desk personnel was very attentive, answered questions, made us feel welcomed and comfortable. Parking lot had adequate lighting where we felt safe going to our vehicle. Will definitely stay there again. November 13, 2014
Rated 5.0 out of 5.0 by Southern Comfort The quality, comfort and location of this hotel is outstanding. Professional staff and a delicious breakfast to boot! Restaurants and shopping mall are in close proximity. I will definitely go back again! November 11, 2014
Rated 3.0 out of 5.0 by Breakfast Arrived for breakfast at 6:40, already out of most items with no one attending to breakfast area. Not what I am use to at most other Holiday Inn Express's. Ended up leaving earlier than expected and got breakfast on road. November 11, 2014
Rated 5.0 out of 5.0 by Nice place to stay Great location in shopping area. Property is well kept and looked new. Nice place to us to stay when we're on our way to a Saints game, staying here again this Sunday. Food breakfast was ok at best, the lady in charge of dining was overwhelmed. They need extra staffing when hotel is sold out. Almost everything was empty and took a while to replace. I just settled on a muffin. very comfy beds and rooms, this gives a lot of value for the money. November 5, 2014
Rated 5.0 out of 5.0 by Great experience Very nice staff and for the price I feel the value was right in line. Clean rooms and a great location for the southside of Lafayette. November 4, 2014
Rated 5.0 out of 5.0 by Great Service This hotel made my short business trip enjoyable. I want to thank the staff. The front desk was extremely helpful when I asked directions and traffic information. November 3, 2014
Rated 5.0 out of 5.0 by Quality of breakfast adds to value Recently stayed at Holiday Inn Express in Lafayette, found it to be a good value. Clean, quiet, good quality breakfast. I will stay here again and recommend it to others. October 30, 2014
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