Rated 4.6 out of 5 by 88
Rated 5.0 out of 5.0 by MH12 Great service
Always enjoy staying at holiday Inn Express and Suites. Staff at this hotel are exceptional! They should be recognized and used as examples for all Holiday Inn's.
April 28, 2014
Rated 5.0 out of 5.0 by Katie 2 Nice place to stay!
Clean, comfortable room. Friendly, helpful staff. Breakfast had lots of choices and was well attended.
April 28, 2014
Rated 5.0 out of 5.0 by dotman Nice place to stay while in towm
I did not expect this hotel to be so full when I arrived. But I can see why it was a good experience for a hotel in a small town. Would stay there again and hopefully get a upgraded room as a Platinum member.
April 20, 2014
Rated 5.0 out of 5.0 by New Orleans Attorney Top notch hotel for a small town
When I travel to small towns like New Iberia I have lower expectations regarding hotel accommodations. However, this Holiday Inn Express was a pleasant surprise - everything was clean and polished, the staff was helpful and courteous, and the complimentary breakfast had many options - all of which were delicious. I would recommend this hidden gem to anyone.
March 30, 2014
Rated 5.0 out of 5.0 by aramon Everything you need is here.
The breakfast staff was terrific. The front desk staff recognized my IHG membership which is always nice.
March 16, 2014
Rated 5.0 out of 5.0 by LeBlanc Family Great service and outstanding staff
This hotel and there staff was simply outstanding!! I travel a good bit on business and while traveling this time on pleasure they stood out above all of my hotel stays this year. The staff went out of their way to ensure that my family and I were taken care of. I recently stayed at a Holiday inn express in Alabama and had a bad experience, it was to the point I was debating canceling my reservations and not staying there again. I was down for my sisters wedding and this place was clean, staff was curtious and knew how to make a hotel patrons stay feel like a vacation. I appreciate the staff and IHG for employing such friendly people to ensure the place is run correctly.
March 8, 2014
Rated 5.0 out of 5.0 by Dolphynlady Hospitality at its Finest!
I always enjoy my stay in New Iberia and look forward to the warm greeting from the staff here. Comfortable clean rooms with little noise. Very relaxing common area with complimentary breakfast makes my stay feel more like home.
Kudos to all staff ! Keep up the high level of customer service and maintenance it shows.
March 3, 2014
Rated 5.0 out of 5.0 by bbcajf comfortable bed and great service
Desk staff were very friendly and cordial. We had a very good experience.
February 24, 2014
Rated 5.0 out of 5.0 by Davd66 Comfortable bed, good food and satisfactory service
The only drawback to this room was that there was no large easy chair to sit in to read. You had to either read at the desk or lie in bed and read. All the other Holiday Inn Expresses we have ever stayed at had large easy chairs in the room.
We stay at Holiday Inn Express 15-20 times a years, and choose them unless there is not one available in the vicinity of where we plan to spend the night. We prefer the Holiday Inn Express over Holiday Inn because of the free breakfast.
The other problem was that there was no sign for the Holiday Inn Express coming off the main highway, and we rode around in the dark for ten minutes until we found it. There needs to be a large lighted sign right off Route 90, so you can see it. We finally found the hotel after getting back on the main road from the other direction from which we could see the facility.
February 6, 2014
Rated 5.0 out of 5.0 by rotawashy Cleanliness
This was a very impressively clean place with very welcoming staff.
January 24, 2014
Rated 1.0 out of 5.0 by visitor123456 not happy
1) i arrived late, cold and tired to find the counter person apparrently dealing with a previous client's problem that she had been on for awhile. instead of quickly allowing me ck-in to go to my room - she kept me waiting about 20 more minutes before finally getting to me. i understand 1st come-1st served but it appears that these folks were already cked in & were changing something. i had come in new.
2# called ahead couple days in advance to have late ck-out arranged. checked with desk on ck- in, she said yes it was there. next day cleaning staff came early & said they were uninformed.on ck-out she said no notation about late ck-out.
3) asked for a wake up call. never came. #set the alarm in room & checked-it - but never went off)
4) asked what time breakfast would start as i had to get out early. was told no earlier than 7. when i got down there i found it probably was set up for 630 & was just not informed correctly
5) looking for some sort of real dairy for coffee- milk/half-half. get sick on non-dairy. asked desk - they said nothing available. have not EVER had that problem with other HI's.
i would tell folks to skip this express & go to lafayette's - much better
December 11, 2013
Rated 5.0 out of 5.0 by Vicky52 Great place to stay.
This was a nice place to stay. Very clean and the rooms were not cramped. Only problem was a little road noise in our room from the interstate. Staff was very pleasant and the location was close to where we needed to be.
December 7, 2013
Rated 5.0 out of 5.0 by CoffeeMan1108 Great Hotel and Staff
I must recognize two staff members at the front desk, Joann and Shawne. I attended a family wedding and was forced by family members to request a different room on a different floor, not once but twice. These two employees were more that happy to help me out even though I had lost patience with my own family! There was nothing wrong with the two rooms that were given to us when we arrived. They were side by side like I had requested when booking, but on the first floor. That was fine with me, but all other family members were on the third floor. At the urging of my 83 year old mother-in-law, who also suffers from dementia, I requested to be moved to the third floor. Only one room was available but not until 4 p.m., and one was available on the 2nd floor. We decided to stay on the first floor and move my mother-in-law and guest to the 3rd floor when the room was ready. Upon waiting in a family member's room, it was brought to my attention that the bride and her mother were actually staying on the 2nd floor. Well, needless to say, I was told to change the room to the 2nd floor. Both staff members were more than happy to accommodate us yet once again, to my embarrassment I must say! After moving everything to the 2nd floor room and returning to my 1st floor room, we enjoyed the very nice and clean room in peace and quiet! Thanks for your hospitality!!
November 28, 2013
Rated 5.0 out of 5.0 by MikeRC123 Great people
The crew at HINI are wonderful. Thanks to the staff
November 25, 2013
Rated 5.0 out of 5.0 by GPC1 Comfortable bed, convenient, and knowledgeable staff.
The location for my travels were very convenient. The staff was freindly and knowledgeable. I liked the refreshments that were served up to 7pm.
November 23, 2013
Rated 4.0 out of 5.0 by Diva4LSU Nice people!
The hotel is a great value for the cost. It is clean, the staff friendly and helpful. The beds are a bit weird--rigid around edge and then soft every where else but non the less I slept well! . The room tended to get hot in the morning, even when we turned the AC down to 68. The breakfast buffet was good for what it is. Unfortunately the water and cranberry juice dispensers were not working. A pitcher of water would have been nice. The most disappointing part of the stay was the coffee in both the room and on the buffet. It was AWFUL! Not much better than flavored water. I would expect much better in South Louisiana. I have stayed at another chain at the Alabama Gulf Coast and gave them very high marks for serving a nice rich coffee.
November 20, 2013
Rated 5.0 out of 5.0 by Terry777 Great staff and clean rooms
Staff was courteous and friendly. Room and entire facility was very clean
November 18, 2013
Rated 5.0 out of 5.0 by BIGDDD COMFORTABLE BED, EXCELENT SVC, FRENDLY HELPFUL STAFF
A SPECIAL THANKS TO SHAWN AND JOANNE FOR MAKING US FEEL LIKE WE WERE SOME ONE SPECIAL THEY MADE US FEEL AT HOME.. THE ANSWERED ALL OF OUR QUESTIONS AND TOOK CARE OF ALL OF OUR NEEDS. IT WAS A PLEASURE TO SPEND TIME WITH YOU AND I LOOK FORWARD TO SEEING YOU AGAIN REAL SOON.
November 13, 2013
Rated 5.0 out of 5.0 by Takes2ToTango Great Property - Stay Here
This was a one night stay on our way to New Orleans.
Front counter staff very nice and courteous and met our needs.
Rooms were spacious and clean and furnished very nicely.
Washroom good size and clean with all amenities and good shower pressure.
Breakfast was the usual fare but seemed fresher and better than others and replenished well. Just a note coffee was very good!
We would definitely stay here again!
Reason for Visit:Traveling Thru
Next Destination:The Rest of The World
ProsAtmosphere, Location, Room Cleanliness, Amenities, Recognition for IHG® Rewards Club Members, Facilities, staff, parking
November 12, 2013
Rated 4.0 out of 5.0 by Mully Bed too soft
Your beds are way to soft. I would suggest that you get beds tat are more firm, Other that that the stay was average compared to your other locations.
November 4, 2013
Rated 4.0 out of 5.0 by fonte Always a favorite value
being able to eat breakfast before leaving or work is a big plus. I would like to see some more health-conscious choices. low sugar or plain yogurt-not low fat. more fruit. sweet potato hash. no sugar is where it's at now days.
October 28, 2013
Rated 5.0 out of 5.0 by Puttly Excellent Property!
Wife and I spent three nights here and were really impre4ssed and content. The above ratings say it all! Kudos to the staff.
October 16, 2013
Rated 4.0 out of 5.0 by Seeger Good base for exploring the area
We were welcomed by staff who were able to provide a map with restaurants in the area. Nice touch was that the managers had a special event on for customers and free drinks and nibbles were available. Breakfast was good.
October 14, 2013
Rated 3.0 out of 5.0 by twisting Breakfast
Everything on the breakfast line was cold. There was a good selection
October 10, 2013
Rated 3.0 out of 5.0 by Bluestraveler206 Noisy on highway side
If you must book a room here, stay on the pool side. The front side is very noisy with highway 90 right out front of the hotel.
October 7, 2013
Rated 5.0 out of 5.0 by MikeRC123 Rock star staff !
The attention to customer service rocks !!! Brette and Stacie always are professional
August 28, 2013
Rated 5.0 out of 5.0 by MikeRC123 Great service
I travel a lot and stay at this Holiday Express very often, the staff is the friendliest I've ever delt with and always willing to help me get a room even at the last minute.
August 15, 2013
Rated 5.0 out of 5.0 by Shobby relaxing get away
The staff was amazing! The rooms were so nice and clean I had a nice time at the reception down stairs Stacie was so inviting and nice. She never stopped one time she stayed busy with a smile.
Brette at the front desk was just as nice and very professional.We will be back as many times as we can.
August 11, 2013
Rated 5.0 out of 5.0 by Fireflame We had a great time
But after staying there 5 days and 4 night it was a great time we had, we are planning on taking the kids one weekend later in the year and take them to Avery Island. I could of found a way to take the bed, I would have tried, it was so comfortable and we were up late all four night so when I got a few house to sleep in the day time I did and it was hard for some to wake me up. It was the best sleep I got in a long time. Everyone there was nice and if we needed anything they were right on it. Cant wait to make another trip there.
August 6, 2013
Rated 4.0 out of 5.0 by Eric63 Comfortable bed
With a couple of hiccups with the air conditioning going out and no service till the next day, the bed was nice!
August 5, 2013