Rated 4.1 out of 5 by 44
Rated 3.0 out of 5.0 by tt0511 Reasonably priced but noisy
Great price compared to the hotel across the street, which I have stayed at in the past. The room was clean, check in/out fast & courteous. Negatives were that the air conditioning unit went on & off constantly which was noisy & uncomfortable because the room would get very hot then very cold. Kept us up during the night. Guests down the hall were very noisy, then a car alarm went off early in the morning. Can't really fault the hotel, but it added to our poor night's sleep.
Next time, I will pay extra to stay across the street.
October 16, 2013
Rated 4.0 out of 5.0 by b50156 stay
Enjoy thie Hotel great staff and location the breakfast was good would return again
October 9, 2013
Rated 5.0 out of 5.0 by Eddiet1 Great place to stay
Great staff, clean rooms and location. Not to far from local resturants and entertainment.
September 29, 2013
Rated 3.0 out of 5.0 by worker21q Some Problems
The Wi-Fi was so weak and slow it was no good at anything other than plain emails. The computer would time out trying to load web pages.
The general facility maid service needs improving. For two days I walked on sticky dirty floors in the hall way near the elevator. The walls and some desk top surfaces needed cleaning and dusting. I didn't get my paid invoice under my door.
I did report all of this to the front desk clerk, who wrote it all down for subsequent work.
The management is not doing their job properly to allow this new hotel to degrade due to poor house keeping.
September 23, 2013
Rated 3.0 out of 5.0 by Ricky1234 Strange furniture in the lobby, Hindu god painting in breakfast area
The girl working at the front desk was fantastic. I was going to walk out because of how strange and awful the furniture was in the lobby.
Then another strange thing was a painting of a weird Hindu god or something of the sort that was in the breakfast area.
September 22, 2013
Rated 5.0 out of 5.0 by Educator2013 Best Stay in Lafayette
I have stayed in a half-dozen hotels in Lafayette and south Louisiana. This is by far the BEST! I received fresh chocolate chip cookies at check in. They were AMAZING! The room was clean, had a refrigerator and microwave. The bathroom amenities were great, too!
September 21, 2013
Rated 2.0 out of 5.0 by Dp71 Poor service thin walls
Their was nobody at front desk when we entered lobby. We waited a good minute or so then went restroom came back and still no one . Waited another minute or two when he finally appeared from behind the wall. Was not eager to help or serve. Poor attitude. Webern he realized we in return did not have the patience for his lack of professionalism and poor attitude and that my husband was about to go to the hotel across the street he then change his tone grudgingly. We just anted our room so we could eat and get a good nights rest. It was around 6:00 we were hungry and had been on the road 10 hours. Yet we didn't take our personal matters out on him. He needs a lesson on when at work b a profession and leave the rest outside. Also the walls were extremely thin; heard people above. Ac unit made rattling sound all night.
September 1, 2013
Rated 3.0 out of 5.0 by ballgame57 Meh
We stayed on points in order to drop our daughter off for her first year at college. We were placed next to the housekeeping supply closet and were regularly woken up by the staff allowing the door to slam behind them at 6 in the morning. The first day the desk clerk said he would inform the housekeeping staff. Since it happened again the next day, my wife had to tell one of the housekeepers herself. When I asked about the possiblity of switching rooms, I was told the hotel was booked up and I need to request a different room next time. I find it strange that staff in a service industry are so quick to turn the blame on the customer. The pool was nice and warm, breakfast was great as always. However, the noise and attitude are enough to make me seek out a different property next time I visit the Lafayette area.
August 28, 2013
Rated 3.0 out of 5.0 by Hideaway601 Problems with room fixtures and appliances.
A noisy refrigerator in Room 206 woke me up during one of it's electric-gyrations. A light in the bathroom vanity was burnt out. The shower head was problematic and was like showering under a water faucet.
August 26, 2013
Rated 5.0 out of 5.0 by Annul There are three staff employees that are wonderful.
I travel a lot and stay in holiday inn's all over. The two breakfast ladies were the nicest two ladies I have ever came across. They really made sure that everyone in the hotel that comes to breakfast has a happy experience . If I was the owner, I would make sure employees learn from them how to treat customers. I did not get the name of the man behind the desk, but he, too, could not have been nicer to the customers and helpful. The over all stay has been wonderful every time I stayed there because of the employees.
August 25, 2013
Rated 4.0 out of 5.0 by fungetaway Great to stay, but not to eat.
We loved staying at this hotel. It has a nice atmosphere, well decorated, clean and very comfortable. I would stay here again. However, I've had my fair share of continental breakfasts, and this one was the worst ever. I spit out the muffin in a napkin, as it was dry and nasty tasting, the eggs were gritty, as they weren't even eggs, the ham was salty, salty, took literally one bite. I ended up having a yogurt, banana, and the coffee was real good. a friend said even the pancakes were gritty. So I would stay here again and go out for breakfast.
August 20, 2013
Rated 5.0 out of 5.0 by Aggie53 overall experience SUPERB
This was our 1st experience at this Hotel. I cannot say anything negative . From our check-in to the check-out we felt as if we were royalty. I would recommend this Hotel and will stay there again every time we are in Lafayette,La.
August 16, 2013
Rated 5.0 out of 5.0 by LSOhio Front desk staff (mainly Reagan) was fabulous.
We stayed for 5 nights while in Lafayette for a family reunion and had a great time. We loved the recommendations from the front desk (never steered us wrong). Breakfast was great, room was nice and the pool was warm like I like it.
The w-fi in our room was dreadful on every device we had with us, which was 8 different wi-fi enabled devices. It was slow to connect and signal strength was almost non-existent most of the time.
I would recommend the hotel and my kids can't wait to go back and visit family.
August 5, 2013
Rated 4.0 out of 5.0 by Elder55 Great Stay
This was a great hotel with an excellent appeal. This was just what I needed after being on the road in mulitple hotels for the past four days. It was clean and classy. I will definitely make this one of my hotels of choice when I'm back in the city which is every 5 to 6 weeks.
Way to go Holiday Inn Express. Well done!!!
August 3, 2013
Rated 5.0 out of 5.0 by HSMom Great Service!
Felt comfortable and was able to relax. The staff were FABULOUS! Very friendly and bent over backwards to make us feel pampered. The little touches were nice...down to the free snacks at the front each afternoon. That was a welcome sight every afternoon after returning from our seminar.
Although some parts of LaFayette didn't feel safe as I drove through, I felt safe here!
Only complaint: price was high, although my friends used a cheaper hotel and DIDN'T feel safe, so I still would return here...NO questions asked!
July 18, 2013
Rated 5.0 out of 5.0 by MudderFudder Excellent location, even better staff
I thoroughly enjoyed my stay at this location. Upon arrival, the front desk attendant (Regean) greeted me with a very easy check in. He made sure that I was aware of the breakfast times and even suggested other nearby restaurants that I may be interested in. I was given a complimentary tote bag with a snack and a bottle of water. Once I told him my girlfriend would be arriving shortly, he gave me an additional tote. The suite was very spacious, clean and comfortable. This may very well be my favorite Holiday Inn property yet. I would stay here again in a hot minute.
July 11, 2013
Rated 5.0 out of 5.0 by ceee99 Romero Stay on June 3-4
First time at this Hotel...AND I WILL Be returning...Management was on the Ball!!! got me signed in ...in no time at all. I stayed at two HI and HIE in this City and both were good...but this location was the best....resturants within walking distance and a GREAT selection to choose from...only minor problem I had was my room was next to elevator and heard a little traffic noise BUT nothing too disappionting. I am SURE business will take back and plan on staying there again...recommendations...for Supper (Randol's) for lunch a place called (TCOONS)...AWESOME! thanks again for the experience...ONE HAPPY PRIORITY CLUB MEMBER
June 9, 2013
Rated 4.0 out of 5.0 by Gpatrick Great place
We enjoyed our time there and the staff was excellent
June 2, 2013
Rated 3.0 out of 5.0 by JJjjLj Room comfort
Could not get a full night's sleep because conversation in the next room penetrated the THIN WALLS. Too bad because the bed was comfortable. One should not have to be annoyed by people in another room. Also, the in room coffee was packaged in the single cup form. This is probably a cost saving measure however I am fond of the multiple cup package. Lastly, there were no English Muffins stocked at the Breakfast Bar. I asked the (very nice) hostess if perhaps they were still in the back storage. She did not seem to know what I was asking for. Every H. Inn that I have visited offers ENGLISH MUFFINS.
May 31, 2013
Rated 5.0 out of 5.0 Best place to stay
It was a great place to stay and the staff was great. Thanks for the stay.
May 10, 2013
Rated 2.0 out of 5.0 by laurajean67 gone downhill
we had stayed at this property once within the last 6 months and had been pleased with the service and room quality but this time was very different. we checked and pushed the luggage cart to the room only to find the carpet wet with a fan blowing on it. we were switched to a room across the hall and my husband turned on the tv to watch the news only to find there were only 5 stations working! none of the stations were local so no news to watch. we called the front desk and were told it needed to be "reset." we left for the evening and when we came back and tried to watch the 10 pm news it was still the same. we called the desk again and this time were given a different story blaming the cable company. breakfast in the morning was a joke with no eggs, no cinnamon rolls and no meat at only 8 am. attendant said she was working on it but we waited 10 minutes with no new food so we went out for breakfast. will stay somewhere else next time in lafayette.
April 29, 2013
Rated 1.0 out of 5.0 by David76 Smoky Stinky
This is a smoking hotel with non-smoking rooms. I was sick to my stomach when I would walk through the halls. In the morning when I had to go to work my clothes were covered with the smell of smoke. I cannot recommend this hotel to anyone that does not smoke. It was so bad I could not stay another night.
April 21, 2013
Rated 1.0 out of 5.0 by busby2012 THE WORST EXPERIENCE EVER!!!!!!!!!!!!!!!!!!!!!!!!!
From the time we booked the room to the end of the stay this has got to be by far the WORST experience i have ever had. Our tournament was canceled at the location where the hotel was they would not let me transfer the reservation i had to drive an hour and a half to and from my destination (keep in mind i only live 2 1/2 hours away ) i got to the hotel at 330 pm and was told my room was not ready, however i watched as 3 others checked in i come back at 5 to be told it still wasnt ready so they put me on the third floor where i called the front desk twice to do something about the 4 Children running in the hallway screaming and playing with a tennis ball, i eventually went out myself and took care of the matter then the slamming of doors and kids roaming the hallways i did not sleep, as for the breakfast you could not get to the breakfast there were kids running wild and i suppose the parents allowing it your hotel staff did not feel it necessary to handle it either. we travel to the lafayette area ALOT for ball tournaments and i assure you i have talked with many from our area about your hotel and none will be booking rooms there
April 12, 2013
Rated 3.0 out of 5.0 by MRand Bad TV
Apparently the hotel has been having problems with the cable provider. The selection of channels was dismal at best. The hotel was clean, and the staff was nice. One of my nights, there appeared to be a party in the hallway, but it did not last long, about thirty minutes.
April 10, 2013
Rated 5.0 out of 5.0 by Janet15 Great hotel
I stay here often and always have a good experience. Thank goodness the shampoo, conditioner, lotion offered was changed to Bath and Body works. The previous selection of products was awful. Kudo's to the person responsible!
April 9, 2013
Rated 4.0 out of 5.0 by JCordeiro Great Sevice
Great and prtofessional service and staff. Would definitely recommend.
April 8, 2013
Rated 5.0 out of 5.0 by MLee24 M Lee
The hotel was clean and the staff accomodating. We enjoyed our stay.
March 31, 2013
Rated 5.0 out of 5.0 by Saeid Comfortable
Everything was good. The Management was very helpful and curtious. Check in and check out was very quick and the staff were very polite and helpful.
I am satisfied with my stay at Holiday Inn Express.
March 20, 2013
Rated 5.0 out of 5.0 by Ron123 Comfortable environment
Really pleased with this hotel. This was the 3rd time I have stayed here, and it has always been very nice. Staff is attententive, the room and hotel is clean and quite.
February 11, 2013
Rated 1.0 out of 5.0 by Klord Good Choice
No issues with this facility. I've come to rely on Holiday Inn Express Suites wherever I travel.
January 17, 2013