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Rated 4.2 out of 5 by 62 reviewers.
Rated 3.0 out of 5.0 by Nice hotel Bathroom was not cleaned hotel is nice. Room was nice too February 23, 2014
Rated 5.0 out of 5.0 by Your staff was excellent Checked into your hotel in route to Houston after 11hrs of driving from Central Florida. Corey (Front Desk) was very professional and went above and beyond to ensure my satisfaction. In fact, I misplaced my cell phone and both Corey and Phillip helped me find my phone. I hope you inform both of these employees that their efforts were appreciated! It was a 1st class experience. February 20, 2014
Rated 5.0 out of 5.0 by Excellent Hotel! Very clean hotel and great location right off the highway! Staff was very friendly and accommodating! We stayed in the Jacuzzi tub suite, and was very happy with our stay! We will definitely stay here again when we are in the area. February 20, 2014
Rated 2.0 out of 5.0 by Bad experience As a Platinum member and I own two properties with holiday inn vacations, the stay in lake Charles was not acceptable. First off the room that I reserved was taken by somebody else that was not even registered. The second room I was given had people already in it. I ended up with a room with two queen beds and was a smoking room for the price of a king suite. I reserved a king suite. The person at the desk at the time of my check in did everything she could for me but, the person on the earlier shift is the one that compt a my room to somebody else. This had better not happen again. With the amount of money I have spent thru this chain I expect much better treatment. Thank you for your time. February 15, 2014
Rated 4.0 out of 5.0 by Nice staff The room didn't wow me like other newer holiday inns, but the staff was fantastic and extremely helpful even after we returned somewhat out of sorts at 4:00 a.m. from the casino. Also, as a priority club member we got late check out which was a serious life saver!!! February 12, 2014
Rated 3.0 out of 5.0 by Old and Cheap This hotel served it's purpose for being a cheap night while going to the casino. Our room had water damage in the bathroom and this was obviously an older hotel. Was not up to par with the Holiday Inn Expresses I am used to staying in. February 12, 2014
Rated 4.0 out of 5.0 by Friendly Staff and comfortable beds. Check - in staff was so friendly an and accommodating. Beds were very comfortable as were the pillows. We looked forward to breakfast as we had just stayed at another Holiday Inn Express. The egg omelets looked overdone and felt like rubber; unfortunately there was NO fresh fruit We will refrain from staying here again. February 6, 2014
Rated 5.0 out of 5.0 by Staff and service,comfort This hotel is great. Very clean inside and out.The staff was always pleasant and helpful.The location was a plus. January 31, 2014
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