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Rated 4.4 out of 5 by 318 reviewers.
Rated 5.0 out of 5.0 by great service and staff The staff at this location is awesome!!!!!! From Carmen to Jace to Petula to Miss Charmain they all went above and beyond to make my stays here at Lake Charles a great experience. Thank you . February 7, 2016
Rated 5.0 out of 5.0 by WONDERFUL STAFF IN LAKE CHARLES All of the staff, including general manager, went way above to provide great customer service, we would come back here anytime an will recommend Holiday Inn Express to anyone going through Lake Charles, La. Thank you for the great stay!! February 2, 2016
Rated 4.0 out of 5.0 by Great staff The hotel is right off the interstate which is quite convenient. The foyer is gorgeous and completely unexpected. The staff are kind, helpful, friendly and attentive, particularly Carmen and Petula, who both took care of us all weekend. The hotel looks recently but not too recently remodeled. My only complaints are with the bathroom. The water pressure is non-existent, and the bathrooms are outdated, specifically the tub and shower. Good thing everything else was perfect because soft, barely-there water is no way to start a day! February 1, 2016
Rated 5.0 out of 5.0 by Great Location, close to freeway, very very quiet location The best part of our stay was that we are very much impressed with staff. They were very helpful, understanding and they cared for the customer. They suggested lots of food options near by. That really helped. Desk clerks and the manager were very welcoming. They laughed and jokes with us like a friends. We definitely enjoyed our stay. Before heading Casino, we stopped by at hotel to see if we can check in early so we don't have to drive back and forth 60 miles from Kinder just to check in. We were allowed to check in early that was very nice of them. January 25, 2016
Rated 5.0 out of 5.0 by Great Place. A great place, consistent and completely in line with all other HIX's I stay in. The morning eggs and sausage...on the other hand are best left to McD's. January 24, 2016
Rated 4.0 out of 5.0 by Outstanding Service While the hotel itself was ordinary and the hallway smelled of paint, the staff was extraordinary. We were there attending a Mardi Gras Ball and my wife had an "issue" with her dress. The front desk clerk came to the room and assisted her and prevented our evening from being ruined. Its hard to find this kind of service these days. January 15, 2016
Rated 2.0 out of 5.0 by Nice rooms and clean Rooms are nice, especially the hot tub room. Watch some of the people at front desk. They will overcharge you. Make sure you tell them you are IHG member and have your card handy. January 13, 2016
  • 2016-02-10 T12:32:36.469-06:00
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