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Rated 4.1 out of 5 by 109 reviewers.
Rated 5.0 out of 5.0 by comfortable beds felt good to get a good night sleep after a long drive. August 16, 2014
Rated 2.0 out of 5.0 by Unhappy Bad smell in first room and no towels in the 2nd one August 15, 2014
Rated 5.0 out of 5.0 by Cordial People---very helpful friendly people comfortable sleeping lovely landscape August 14, 2014
Rated 4.0 out of 5.0 by lake charles went to lake Charles to gamble. I like the rooms at HIE and appreciate the free breakfast, I was upset that they kicked us out of the pool at 10:00 and I think they need a service elevator. Never seen so many cleaning people running around August 14, 2014
Rated 3.0 out of 5.0 by NOT SATISFIED Request for non-smoking room. Room smelled like smoke that affected my children allergies. Bedding was dirty and spotted pest. The tempature and sleep was comfortable. Pillow were not comfortable. Television lineup was good. Also the internet acess was accessible. August 12, 2014
Rated 5.0 out of 5.0 by Great hotel staff I stay at this property quite frequently and the staff is always friendly, professional and acommidating. I would and have recommended this hotel to my coworkers. August 11, 2014
Rated 3.0 out of 5.0 by Smoke gets in my eyes The stay started out on the wrong foot and never got better. The first room that I was assigned reeked with smoke. The staff did accommodate me to another room. Unfortunately, the stairwell smelled of smoke. I understand that I was to get an amenity but although a platinum member I did not. However, the front desk was friendly and I really don't care about bottles of water or whatever. The room itself was clean and was serviced well. The beds were reasonably comfortable. There were no plugs easily available to charge cell phones at night near the bed. The shower curtain was drooping and loose when we arrived. The repairman fixed that when notified. He was exceptionally friendly. The switch for exhaust fan for the bathroom was located 2 feet from the door frame in the entry way outside of the bathroom. Did not realize what it was for until the second day. There were no hard boiled eggs the second day of our stay. When asked about whether there were any, the answer was a rather rude and abrupt NO! We will not stay there when we return to Lake Charles. Several little irritants - and the smoking! August 6, 2014
Rated 5.0 out of 5.0 by Great Experience The staff was excellent. They were very welcoming and accommodating. I have every intention on staying here again if I need to be in the Lake Charles area. The only thing I feel was needed was recognition of a Platinum Member. August 6, 2014
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