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Rated 4.2 out of 5 by 136 reviewers.
Rated 5.0 out of 5.0 by Friendly Staff - Comfortable Bed Friendly Staff - Clean Rooms - Comfortable Beds - Easy Access to Interstate - Hot Breakfast - Great Wi-Fi September 16, 2014
Rated 5.0 out of 5.0 by Staff is great! This is a quite little Holiday Inn Express in Lake Charles, hte hotel staff were friendly and helpful when I checked in. It was quite and comfortable. September 15, 2014
Rated 5.0 out of 5.0 by Great people The people at the hotel were great to give me proper directions to restraunts and to my job September 15, 2014
Rated 5.0 out of 5.0 by happy and frinedly staff You will receive professional service from staff who are knowledgeable and happy to do their job. The hotel is very clean and breakfast is good. September 13, 2014
Rated 5.0 out of 5.0 by great stay Really great hotel. I always stay here when I am in the lake Charles area. Great staff always make me feel welcome September 8, 2014
Rated 5.0 out of 5.0 by Business Friendly Central location near the freeway and good access to local restaurants.... September 7, 2014
Rated 5.0 out of 5.0 by Lake Charles Found the hotel comfortable, clean, friendly staff with easy access to the casinos in the area. Would recommend easily to anyone else. September 4, 2014
Rated 5.0 out of 5.0 by Clean room with comfortable Bed Very nice hotel. Comfortable bed, clean room and very professional staff. Hotel location is in a decent part of town, with easy access to most venues. September 3, 2014
Rated 5.0 out of 5.0 by Final stop Very friendly front desk, clean, comfortable room, relaxed in hot tub and had a goodnight sleep in comfortable king bed. September 3, 2014
Rated 5.0 out of 5.0 by Comfortable hotel after a long day of travel Clean, spot on sheet...shouldn't have been used. Bathroom floor was partially clean, but required more attention to detail (as if smeared not cleaned). August 31, 2014
Rated 5.0 out of 5.0 by Friendly service We were happy with the friendly people who helped us to be very satisfied August 30, 2014
Rated 5.0 out of 5.0 by My stay Aug 23 Very clean rooms, appear to be recently updated. Friendly housekeeping staff. Very quiet room that faced a busy street. August 28, 2014
Rated 5.0 out of 5.0 by Great Service!!!! The customer service was awesome, front desk and housekeeping made my stay at this hotel very comfortable. The rooms were very clean. The caring for the guest from the employees was great. Anything I needed was provided without any questions. Great place to stay!!!!!! August 27, 2014
Rated 5.0 out of 5.0 by Good Overall Very nice and comfortable!! The breakfast was good,but there wasn't much left and it was 7:00 AM. Beds are comfortable and look very nice. Good price! August 26, 2014
Rated 4.0 out of 5.0 by Okay and convenient to I-10 but... Hotel is fine. Clean room nice outdoor pool and friendly staff. Only negative is the location. It's in a sketchy neighborhood and there are no dining options close. August 26, 2014
Rated 5.0 out of 5.0 by See below While most Hotels/Motels have comfortable rooms, what I appreciated the most is the professionalism and courtesy extended by all personnel, from housekeeping, maintenance and front desk. Especially Nikki. Looking forward to my next trip. It will be hard to choose between Lake St. and MLK though because they are all outstanding. August 24, 2014
Rated 5.0 out of 5.0 by M & L Retro Great Staff and Great Comfort. A Beautiful and friendly place to stay. August 21, 2014
Rated 5.0 out of 5.0 by Highly Recommend! The Staff was especially friendly and helpful. It was GREAT!!! Charmaine and Phillip were very pleasant and a joy to be around Could not ask for any two better staff. Erin and Orrin were very helpful as well. Wish every were I stayed had a staff this wonderful. Thank you all for all you did to make my stay fantastic! August 18, 2014
Rated 2.0 out of 5.0 by Pick another hotel Business trip for one night. There were new towels, toiletries, etc, but I when I got into the shower, I discovered used toiletries and a used razor in the bath. Seeing another person's used soap, shampoo and Razor in the shower is very unsettling. I would rather walk into a room that they forgot to clean than see that the bathroom was supposedly cleaned to poor standards. The tile floor in the BR was also pretty gross. They moved me to another room with a "sorry bout that." New bathroom was not much cleaner. Bottom of the tub was brown. If you stay here, bring some clorox wipes. Breakfast was good and the lady working the line was very nice. August 18, 2014
Rated 5.0 out of 5.0 by comfortable beds felt good to get a good night sleep after a long drive. August 16, 2014
Rated 2.0 out of 5.0 by Unhappy Bad smell in first room and no towels in the 2nd one August 15, 2014
Rated 5.0 out of 5.0 by Cordial People---very helpful friendly people comfortable sleeping lovely landscape August 14, 2014
Rated 4.0 out of 5.0 by lake charles went to lake Charles to gamble. I like the rooms at HIE and appreciate the free breakfast, I was upset that they kicked us out of the pool at 10:00 and I think they need a service elevator. Never seen so many cleaning people running around August 14, 2014
Rated 3.0 out of 5.0 by NOT SATISFIED Request for non-smoking room. Room smelled like smoke that affected my children allergies. Bedding was dirty and spotted pest. The tempature and sleep was comfortable. Pillow were not comfortable. Television lineup was good. Also the internet acess was accessible. August 12, 2014
Rated 5.0 out of 5.0 by Great hotel staff I stay at this property quite frequently and the staff is always friendly, professional and acommidating. I would and have recommended this hotel to my coworkers. August 11, 2014
Rated 3.0 out of 5.0 by Smoke gets in my eyes The stay started out on the wrong foot and never got better. The first room that I was assigned reeked with smoke. The staff did accommodate me to another room. Unfortunately, the stairwell smelled of smoke. I understand that I was to get an amenity but although a platinum member I did not. However, the front desk was friendly and I really don't care about bottles of water or whatever. The room itself was clean and was serviced well. The beds were reasonably comfortable. There were no plugs easily available to charge cell phones at night near the bed. The shower curtain was drooping and loose when we arrived. The repairman fixed that when notified. He was exceptionally friendly. The switch for exhaust fan for the bathroom was located 2 feet from the door frame in the entry way outside of the bathroom. Did not realize what it was for until the second day. There were no hard boiled eggs the second day of our stay. When asked about whether there were any, the answer was a rather rude and abrupt NO! We will not stay there when we return to Lake Charles. Several little irritants - and the smoking! August 6, 2014
Rated 5.0 out of 5.0 by Great Experience The staff was excellent. They were very welcoming and accommodating. I have every intention on staying here again if I need to be in the Lake Charles area. The only thing I feel was needed was recognition of a Platinum Member. August 6, 2014
Rated 5.0 out of 5.0 by Great Hotel Friendly staff, comfortable bed(s), clean bathroom and the convenience of a microwave and fridg in room was great. Continental breakfast was slightly modest but still fulfilling. The dining area staff was responsive to my needs and offered to pack my breakfast to take to room. We truly enjoyed our stay and will look forward to staying there again in the near future August 3, 2014
Rated 4.0 out of 5.0 by Clean hotel, nice staff, uncomfortable bed! Hotel was nice, price ok, bed very very uncomfortable. Only had two towels in the room. August 2, 2014
Rated 5.0 out of 5.0 by Wonderful THis Holiday inn was supurb, for the staff to the Breakfast, was great to stay their, and If i travel again in this area, I will most deffinatly stay in the Holiday Inn. August 2, 2014
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