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Rated 4.2 out of 5 by 129 reviewers.
Rated 5.0 out of 5.0 by Clean room with comfortable Bed Very nice hotel. Comfortable bed, clean room and very professional staff. Hotel location is in a decent part of town, with easy access to most venues. September 3, 2014
Rated 5.0 out of 5.0 by Final stop Very friendly front desk, clean, comfortable room, relaxed in hot tub and had a goodnight sleep in comfortable king bed. September 3, 2014
Rated 5.0 out of 5.0 by Comfortable hotel after a long day of travel Clean, spot on sheet...shouldn't have been used. Bathroom floor was partially clean, but required more attention to detail (as if smeared not cleaned). August 31, 2014
Rated 5.0 out of 5.0 by Friendly service We were happy with the friendly people who helped us to be very satisfied August 30, 2014
Rated 5.0 out of 5.0 by My stay Aug 23 Very clean rooms, appear to be recently updated. Friendly housekeeping staff. Very quiet room that faced a busy street. August 28, 2014
Rated 5.0 out of 5.0 by Great Service!!!! The customer service was awesome, front desk and housekeeping made my stay at this hotel very comfortable. The rooms were very clean. The caring for the guest from the employees was great. Anything I needed was provided without any questions. Great place to stay!!!!!! August 27, 2014
Rated 5.0 out of 5.0 by Good Overall Very nice and comfortable!! The breakfast was good,but there wasn't much left and it was 7:00 AM. Beds are comfortable and look very nice. Good price! August 26, 2014
Rated 4.0 out of 5.0 by Okay and convenient to I-10 but... Hotel is fine. Clean room nice outdoor pool and friendly staff. Only negative is the location. It's in a sketchy neighborhood and there are no dining options close. August 26, 2014
Rated 5.0 out of 5.0 by See below While most Hotels/Motels have comfortable rooms, what I appreciated the most is the professionalism and courtesy extended by all personnel, from housekeeping, maintenance and front desk. Especially Nikki. Looking forward to my next trip. It will be hard to choose between Lake St. and MLK though because they are all outstanding. August 24, 2014
Rated 5.0 out of 5.0 by M & L Retro Great Staff and Great Comfort. A Beautiful and friendly place to stay. August 21, 2014
Rated 5.0 out of 5.0 by Highly Recommend! The Staff was especially friendly and helpful. It was GREAT!!! Charmaine and Phillip were very pleasant and a joy to be around Could not ask for any two better staff. Erin and Orrin were very helpful as well. Wish every were I stayed had a staff this wonderful. Thank you all for all you did to make my stay fantastic! August 18, 2014
Rated 2.0 out of 5.0 by Pick another hotel Business trip for one night. There were new towels, toiletries, etc, but I when I got into the shower, I discovered used toiletries and a used razor in the bath. Seeing another person's used soap, shampoo and Razor in the shower is very unsettling. I would rather walk into a room that they forgot to clean than see that the bathroom was supposedly cleaned to poor standards. The tile floor in the BR was also pretty gross. They moved me to another room with a "sorry bout that." New bathroom was not much cleaner. Bottom of the tub was brown. If you stay here, bring some clorox wipes. Breakfast was good and the lady working the line was very nice. August 18, 2014
Rated 5.0 out of 5.0 by comfortable beds felt good to get a good night sleep after a long drive. August 16, 2014
Rated 2.0 out of 5.0 by Unhappy Bad smell in first room and no towels in the 2nd one August 15, 2014
Rated 5.0 out of 5.0 by Cordial People---very helpful friendly people comfortable sleeping lovely landscape August 14, 2014
Rated 4.0 out of 5.0 by lake charles went to lake Charles to gamble. I like the rooms at HIE and appreciate the free breakfast, I was upset that they kicked us out of the pool at 10:00 and I think they need a service elevator. Never seen so many cleaning people running around August 14, 2014
Rated 3.0 out of 5.0 by NOT SATISFIED Request for non-smoking room. Room smelled like smoke that affected my children allergies. Bedding was dirty and spotted pest. The tempature and sleep was comfortable. Pillow were not comfortable. Television lineup was good. Also the internet acess was accessible. August 12, 2014
Rated 5.0 out of 5.0 by Great hotel staff I stay at this property quite frequently and the staff is always friendly, professional and acommidating. I would and have recommended this hotel to my coworkers. August 11, 2014
Rated 3.0 out of 5.0 by Smoke gets in my eyes The stay started out on the wrong foot and never got better. The first room that I was assigned reeked with smoke. The staff did accommodate me to another room. Unfortunately, the stairwell smelled of smoke. I understand that I was to get an amenity but although a platinum member I did not. However, the front desk was friendly and I really don't care about bottles of water or whatever. The room itself was clean and was serviced well. The beds were reasonably comfortable. There were no plugs easily available to charge cell phones at night near the bed. The shower curtain was drooping and loose when we arrived. The repairman fixed that when notified. He was exceptionally friendly. The switch for exhaust fan for the bathroom was located 2 feet from the door frame in the entry way outside of the bathroom. Did not realize what it was for until the second day. There were no hard boiled eggs the second day of our stay. When asked about whether there were any, the answer was a rather rude and abrupt NO! We will not stay there when we return to Lake Charles. Several little irritants - and the smoking! August 6, 2014
Rated 5.0 out of 5.0 by Great Experience The staff was excellent. They were very welcoming and accommodating. I have every intention on staying here again if I need to be in the Lake Charles area. The only thing I feel was needed was recognition of a Platinum Member. August 6, 2014
Rated 5.0 out of 5.0 by Great Hotel Friendly staff, comfortable bed(s), clean bathroom and the convenience of a microwave and fridg in room was great. Continental breakfast was slightly modest but still fulfilling. The dining area staff was responsive to my needs and offered to pack my breakfast to take to room. We truly enjoyed our stay and will look forward to staying there again in the near future August 3, 2014
Rated 4.0 out of 5.0 by Clean hotel, nice staff, uncomfortable bed! Hotel was nice, price ok, bed very very uncomfortable. Only had two towels in the room. August 2, 2014
Rated 5.0 out of 5.0 by Wonderful THis Holiday inn was supurb, for the staff to the Breakfast, was great to stay their, and If i travel again in this area, I will most deffinatly stay in the Holiday Inn. August 2, 2014
Rated 5.0 out of 5.0 by Comfortable and Great services Customer services are fast, friendly, and trustful. I also forgot my tablet when we checked out and I called the hotel service and Mr.Duhon answered nicely and returned it back to my address. We highly recommend it to other people. July 24, 2014
Rated 5.0 out of 5.0 by Nice Stay Nice room However, during checkout be prepared for a delay of the elevator. Cleaning crew using elevator also and not room for cleaning cart and luggage cart on same trip. Food choices are all carbs.... July 24, 2014
Rated 4.0 out of 5.0 by Comfortable Bed, Nice Inside and Out My overall hotel stay did not meet my expectation compared to other Holiday Inns I have stayed at. I wasn't greeted as a Priority Club member, nor did I receive any perks, no complimentary water, nothing. I have visited other Holiday Inns and received these items and you wouldn't believe the difference they make after traveling for an extended period of time. Also, I always take these surveys and receive nothing back in return. July 22, 2014
Rated 3.0 out of 5.0 by Dirty Sheets Expected more from Holiday Inn. Sheets were dirty. Plastic parts from someone else's luggage on the carpet. Dusty - room obviously not cleaned properly. July 21, 2014
Rated 3.0 out of 5.0 by My Experience We were not greeted with a smile and a welcome nor were we offered water/goodie bag as Priority Club member. We were not informed as to what time breakfast started.Upon entering room there was a weird odor which cleared after a while. Breakfast was at 6:30am as at other Express hotels. Breakfast selection was pretty limited. Coffee creamer was limited to Half&Half only, not like other hotels that offer flavored creamers. Milk was not available in 1/2 pints; whole and 2%, rather they had pitchers which in my opinion not sanitary due to too many people handling them. Coffee was extremely strong in taste. Then we experienced something we had never encountered.....a large plastic glass with the word "TIPS" on it, Really??. Lastly my military status was not accepted as at other IHGs. July 20, 2014
Rated 5.0 out of 5.0 by Excellent Hotel To whom it may concern: This is one of the best Holliday Inn's I've stayed! The staff was very nice and my room was very clean. Thank you Holliday Inn!! I will return. July 15, 2014
Rated 2.0 out of 5.0 by Not up to standard The hotel was dark. Either the lights were off or the choice in bulbs was bad. Checked in and my room had roaches. Refrigerator was broken and defrosting...so there was water under it and on the floor. Small roaches crawling around the TV and bed. The room smelled of over-used cleaning materials and the linens felt like they had not been properly cleaned. Brought my concerns to the front desk, I was moved to a new room that didn't have the odor and didn't have any visible bugs....but wasn't much better overall. Not a restful night as I kept waking up looking for bugs. Very disappointing for an IHG brand hotel. July 14, 2014
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