Rated 5.0 out of 5.0 by arthow50 Just overall a relaxing experience
No stress here, the Staff bends over backwards to satisfy your needs. This was our second stay here and we will return again!
March 6, 2013
Rated 5.0 out of 5.0 by sammie58 Another Great Stay!!!!!
WOW, This has now become our hotel of choice when we stay in the Lake Charles, La. area. The hotel manager, Mike, and the whole hotel staff are the friendliest folks we have grown to know staying at hotels. We really feel like were at home and have everyone's full attention if needed! The hotel, both inside and outside, is kept cleaned and neat 100% of the time. We totally recommend staying here not onlying for the attentive and professional staff, but also for the great competitive rates!!
March 1, 2013
Rated 4.0 out of 5.0 by Savehx Great staff and service
Everything was as we expected for a Holiday Inn express stay.
Smoking room had a noticeable smoke smell but was fine as soon as we sprayed with air freshner provided by staff. If we had of requested the room be sprayed before we arrived, we probably wouldn't have even noticed.
Will use this hotel everythime we stay in Lake Charles. Convient to casinos.
February 21, 2013
Rated 5.0 out of 5.0 by jlbfabio Staff made the difference on this stay...
This hotel had to have the most polite and helpful staff at any Holiday Inn (IHG Hotel) that I have stayed in. I stayed in hotels for over 90+ days in 2012 for business and I can't remember the last time that the staff was this polite. It didn't matter if it was the front desk or the cleaning staff. Everytime I saw a staff member they said hello and told me to have a nice day. What surprised me the most is I was walking past 3 of the cleaning staff and they all said hello and wished me a good day. If only every hotel was this polite. A+++ to the staff.
January 23, 2013
Rated 5.0 out of 5.0 by BryTX Excellent all the way around!!!
This is a nice Holiday Inn. Very comfortable mattress. The room was very clean, breakfast was delicious. Hotel itself was beautiful inside and outside. Plan to stay there again when traveling that way.
January 15, 2013
Rated 5.0 out of 5.0 by sammie58 Great service and clean environment!!
Love this facility and really enjoy the friendly staff. Very clean!!! Mike and all the front desk staff are very friendly and accommodating.
January 15, 2013
Rated 5.0 out of 5.0 by sammie58 Great Service
All the staff at the Holiday Inn Express in Lake Charles, La. on MLK are the most friendliest and accommodating folks that I have encountered in a hotel environment. The Enviromental Cleaning Staff Go above and and beyond in making your room fresh and clean everyday. The front staff, especially Mike, makes sure all your needs are met and really makes you feel if there is anything else you need, it will be done!! What a great place to stay!!!
January 11, 2013
Rated 5.0 out of 5.0 by synblanc Good service and always friendly
We have been staying at this hotel every few weeks since our grandchildren were born. The staff know us by face and some by name and always ask about our family. We are comfortable and have had few complaints (niosy guest). Breakfast has a variety of foods, enough to please anyone.
January 4, 2013
Rated 5.0 out of 5.0 by Mark57 Friendly Attentive Staff, Many Amenities
I stay here every time I am in the area because of the amenities and the very friendly and helpful staff. The regular staff recognizes me and calls me by name. All staff are friendly and attentive. I always get an upgrade due to my silver status, unless there are new staff at the front desk when I arrive. Rooms are clean and comfortable with microwaves and refrigerators. They don't nickle and dime you, there are no additional charges for anything--breakfast, copies, faxes, internet, coffee. The business center is not always well supplied, but the front desk staff will print out anything that I need. Any needs are addressed immediately.
January 3, 2013
Rated 5.0 out of 5.0 by Tim63 Always treated perfectly!
I stay here often, I can stay anywhere else I want but I choose to come back here. Why? Because they ALWAYS treat me well. Unlike the other HIEX/HI properties in the Lake Chas area, they always upgrade me- I appriciate this as a Platinum member. The desk staff is top-flight and the rooms and decor are spot on.
The location is easy to get to off I-10, the easiest of all the HIEX in the area.
I like the color of this place. I LIVE in Holiday Inns it seems and I notice things like that now- tastefull blues...not often seen.
This also tends to be a quiet place... Price is always the best among the other HIEX.
No worries, you will like it here- I do
Did I mention clean clean clean?????????????????? Always spotless.
October 31, 2012
Rated 1.0 out of 5.0 by Alan77 Business Office
No paper in printer.
No ink in printer.
No ink cartridge behind front desk.
You don't want professsional repeat guests.
October 23, 2012
Rated 4.0 out of 5.0 by AverageJoe Nice but...
This is a nice hotel. They have a security guard, but I didn't have any issues in the local area, so I didn't see the need for one, but maybe that's why.
Staff may need some training for recognizing priority club level, but i wasn't going to press the issue, i had a nice room, so I don't imagine an upgrade would have made any difference.
October 17, 2012
Rated 5.0 out of 5.0 by merle comfortable stay
we had a comfortable and enjoyable stay. the staff was attentive and friendly. the rooms looked to be recently remodeled.restaurants are 2 or 3 miles away but easy to get to and worth the drive. easy access from I-10 but not close enough to restaurants to walk.. we would stay again
October 15, 2012
Rated 1.0 out of 5.0 by Alan77 unprofessional
Property manager does not want repeat profesional business people.
October 15, 2012
Rated 2.0 out of 5.0 by Chris99 The Greeting Killed The Experience
The Desk clerk did not recognize my Points Status. She said I had been "down-graded" due to the recent use of some of my points for a stay elsewhere. She would not accept my identification for the Reservation Requested. She said an "upgrade" was not available due to the Property being almost fullye booked. The property was "in-fact" barely one half occupied. I would not stay at this property again or recommend it.
October 10, 2012