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Rated 4.2 out of 5 by 62 reviewers.
Rated 4.0 out of 5.0 by Great hotel in Lake Charles Came in late and was welcomed warmly. Very comfortable room and great breakfast. Better than usual workout area. checkout was easy. January 14, 2014
Rated 4.0 out of 5.0 by Broken clock was replaced, radio did not work. Door handle the lock came out when opened from inside then door would not shut until the handle was fli Several maintenance issues should be corrected before next guest January 11, 2014
Rated 4.0 out of 5.0 by Clean & Comfortable The property was clean and the staff say friendly. Overall a pleasant stay. January 6, 2014
Rated 5.0 out of 5.0 by Nice Hotel I like staying @ the Holiday Inn Express. It is a nice Hotel December 31, 2013
Rated 5.0 out of 5.0 by Friendly and comfortable Enjoyed ourselves very much. Staff friendly, especially at the front desk. Room was clean and comfortable and the breakfast was very good. December 27, 2013
Rated 5.0 out of 5.0 by Highly recommend My husband and I stay here frequently and are never disappointed. The staff is friendly and the hotel and room are always clean. December 1, 2013
Rated 5.0 out of 5.0 by The front desk person This lady was amazing. I am sorry that I do not remember her name. She was from Jamacia. She really made our check in and out a lot of fun. November 30, 2013
Rated 5.0 out of 5.0 by Friendly Staff and Comfortable Stay! I visit in town frequently for work and have visited a few other hotels as well. The MLK location offers a comfortable stay and friendly staff. I can't say enough about either as it's nice to feel welcome when you're away from home! Thank you! November 26, 2013
Rated 5.0 out of 5.0 by Great stay Best stay! Friendly staff and comfort level, smelled clean. November 10, 2013
Rated 4.0 out of 5.0 by Nice Stay Nice location. Greated upon entering but not as platinum member. Nice room - clean. Internet worked fine. Quiet. Given places to eat which were 3 - 4 miles away ..... all good. Missed breakfast as had to check out early next morning. November 9, 2013
Rated 2.0 out of 5.0 by bad breakfast eggs, bacon, sausage gone by 8:50am..had to stand in line for coffee while food employee was getting hers. had to stop down the road for breakfast. room & bed good November 5, 2013
Rated 5.0 out of 5.0 by Great Property - Stay Here This was a one night stay on our way to New Orleans. Front counter staff very nice and courteous and met our needs. Rooms were spacious and clean and furnished very nicely. Washroom good size and clean with all amenities and good shower pressure. Breakfast was the usual fare but seemed fresher and better than others and replenished well. Just a note coffee was very good! We would definitely stay here again! November 4, 2013
Rated 4.0 out of 5.0 by GREAT PROPERTY - STAFF NOT - NO POOL TOWELS We arrived at this property and were impressed by the outside areas. The security lighting at this property is the best I have ever seen and is bright as daylight all around the property! The access and egress are difficult as there are divided and one way streets in this area so pay attention and choose wisely when coming or leaving. We were somewhat greeted by the counter staff (female, no name remembered but blond haired) who was very abrupt and less than happy. We asked her if any upgrades to King Suites were available as we were taking two rooms for two days and were told "NO". As the parking area was nearly empty I later checked availability for upgrade rooms and found I could book 4 online if I wanted to! (I did not check to see if there were more than 4 but I am sure there were) Took our information gave us our rooms and turned and left the desk! Rooms are very nice and are large, quiet and comfortable. Comfortable beds and good lighting. Washrooms are a good size. Showers have good pressure but the tubs are round bottomed and very slippery and hard to shower in but doable. They have had an insert put in to update the tub and are narrow. There are no towels at the hot tub/pool and must be handed out at the front desk which is an issue. To further make this matter worse the wonderful desk clerk advised "only one towel per guest" and when we asked for more said ""NO" we only give out one and they are as big as the towels in your room they should do." I don't need anyone telling me how many towels I need or can have! We could not get any more from her so we went to our rooms took our towels and went to the pool/hot tub. The pool is cold as it is not heated but the hot tub and area were great in size, appearance and heat! The breakfast was average for IHG and we have had better and worse but no issue. We advised the front desk staff upon checkout (Very nice and happy and seemed very interested in our issues) and were advised that they would advise management about our issues and we would be compensated in some way (None to date) and I asked for them to contact me if they required further information as this property would be 5 stars except for the staff & towel issues. November 2, 2013
Rated 5.0 out of 5.0 by A great experience and a great nights sleep. Perfect stay. A great experience. I'm always pleased with staying at this location. October 26, 2013
Rated 5.0 out of 5.0 Great service, excellent staff and very comfortable I enjoyed my stay. Staff is professional at all times. The only I recommend that breakfast is better; I.e. Grits, sausage October 25, 2013
Rated 5.0 out of 5.0 by Very clean and comfortable. The room was very clean, including the bath room. The towels smelled fresh and they were nice & fluffy. The choices of Breakfast food was excellent.. We enjoyed our stay. October 24, 2013
Rated 5.0 out of 5.0 by Convenient and Comfortable This is our second stay here, comfortable, clean, convenient to casino venues, friendly staff. October 18, 2013
Rated 5.0 out of 5.0 by Weekend Get A Way My wife and I stayed for a weekend get-a-way and really enjoyed this location. The staff was extremely friendly and courteous with a great knowledge of where to eat, and drink in the area. The room was very spacious and the bed was extremely comfortable. The amenities ( pool, hot tub, continental breakfast ) were great as well. We will definately stay at this location the next time we visit Lake Charles. October 15, 2013
Rated 3.0 out of 5.0 by Convenient to I-10 We've stayed here before and have enjoyed ourselves. While the bed linens were clean, the sheets feel as if they are worn out and have no body to them. The pillows were barely adequate also. At breakfast, I had the impression that the staff was trying to save money by not having milk cartons available, and not having gravy. October 14, 2013
Rated 5.0 out of 5.0 by Awsome, Great place to stay. This was a weekend getaway with my sisters. We stayed 2 nights and had a great stay. Mike was at the front desk and was the nicest person ever. He provided us with information on restaurants, church information and times, we had a quick check in and check out. He even suggested we sign up for their return club membership (which was free) for late check out. The beds were comfortable, the room clean and the housekeeping friendly. There is a business office, work out room, outdoor pool and nice entrance way. The breakfast had a variety of items with egg omlettes, sausage, pancakes, toast, sweet breads, cereals, yogurts, fruit and beverages. We will definetly stay here again and recommend it to everyone. It is also conveniently located to the casinos, stores and lake front. September 26, 2013
Rated 5.0 out of 5.0 by Comfortable Rooms - Great Service Nice clean rooms. Staff very friendly and helpful. September 26, 2013
Rated 5.0 out of 5.0 by Amazing experience This was our first trip to Lake Charles and the hotel exceeded our expectations. The check-in was easy and we were greeted with a friendly smile by the gentleman at the front desk. Our room was clean and well decorated. It was larger in size than most hotels we have stayed at. The bed was super comfortable. The hotel was easy to access from the highway. We will definitely stay here again on our next trip to lake charles!! September 4, 2013
Rated 4.0 out of 5.0 by Good location & clean. I enjoyed staying at this hotel. It was close to the highway & all the casinos and it was clean. The staff was nice and helpful and I had no issues. September 3, 2013
Rated 5.0 out of 5.0 by Extremely pleased This hotel should be rated a 5 star. The service was over the top. The people were extremely friendly and helpful. The rooms were very clean and the bed was very comfortable. The price was very fair for this hotel. We will definitely stay again. August 21, 2013
Rated 5.0 out of 5.0 by Repeat visitor I have stayed at this property several times and the staff is always friendly and accommodating. Beds are comfortable and breakfast is very good as well. August 21, 2013
Rated 1.0 out of 5.0 by Careful Stayed here while working in area. 4 wheeler and trailer stolen from parking lot August 19, 2013
Rated 5.0 out of 5.0 by Home away from home It is always a pleasure staying at this location I have been staying at the same property since it has been there.The staff are very friendly.The lady that cares for the dining area allways maintain it in perfect order .Housekeeping keeps the rooms clean and the front desk staff is very helpful and kind.Also the manager of the property does a great job August 2, 2013
Rated 3.0 out of 5.0 by Lake Charles The property used to be nice but has become dated. It is lacking maintance and just does not appear to be clean. Room smelled musty or smokey July 29, 2013
Rated 5.0 out of 5.0 by Great service The service we recieved from the time we walked in the door was awesome only thing lacking was some decent pillows they were absolutely horrible, and this particular weekend they had a lot of baseball teams which made it a very noisey weekend for us. The lobby area is very beautiful love the staircase! July 27, 2013
Rated 5.0 out of 5.0 by Great service, rooms and location. As a longtime guest/resident of this hotel since April 2012, I have enjoyed the quality rooms, breakfasts, strategic area location and the competent, helpful and friendly staff and management here. In traveling the past decade for work or pleasure, this is one of the best hotel locations that I have experienced! June 5, 2013
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