Rated 4.2 out of 5 by 49
Rated 5.0 out of 5.0 by JDowns34 A great experience and a great nights sleep.
Perfect stay. A great experience. I'm always pleased with staying at this location.
October 26, 2013
Rated 5.0 out of 5.0 Great service, excellent staff and very comfortable
I enjoyed my stay. Staff is professional at all times. The only I recommend that breakfast is better; I.e. Grits, sausage
October 25, 2013
Rated 5.0 out of 5.0 by Pickie70 Very clean and comfortable.
The room was very clean, including the bath room. The towels smelled fresh and they were nice & fluffy. The choices of Breakfast food was excellent.. We enjoyed our stay.
October 24, 2013
Rated 5.0 out of 5.0 by Romeo56 Convenient and Comfortable
This is our second stay here, comfortable, clean, convenient to casino venues, friendly staff.
October 18, 2013
Rated 5.0 out of 5.0 by F316 Weekend Get A Way
My wife and I stayed for a weekend get-a-way and really enjoyed this location. The staff was extremely friendly and courteous with a great knowledge of where to eat, and drink in the area. The room was very spacious and the bed was extremely comfortable. The amenities ( pool, hot tub, continental breakfast ) were great as well. We will definately stay at this location the next time we visit Lake Charles.
October 15, 2013
Rated 3.0 out of 5.0 by CalDrvr Convenient to I-10
We've stayed here before and have enjoyed ourselves. While the bed linens were clean, the sheets feel as if they are worn out and have no body to them. The pillows were barely adequate also. At breakfast, I had the impression that the staff was trying to save money by not having milk cartons available, and not having gravy.
October 14, 2013
Rated 5.0 out of 5.0 by 3sisters51 Awsome, Great place to stay.
This was a weekend getaway with my sisters. We stayed 2 nights and had a great stay. Mike was at the front desk and was the nicest person ever. He provided us with information on restaurants, church information and times, we had a quick check in and check out. He even suggested we sign up for their return club membership (which was free) for late check out. The beds were comfortable, the room clean and the housekeeping friendly. There is a business office, work out room, outdoor pool and nice entrance way. The breakfast had a variety of items with egg omlettes, sausage, pancakes, toast, sweet breads, cereals, yogurts, fruit and beverages. We will definetly stay here again and recommend it to everyone. It is also conveniently located to the casinos, stores and lake front.
September 26, 2013
Rated 5.0 out of 5.0 by dtg69 Comfortable Rooms - Great Service
Nice clean rooms. Staff very friendly and helpful.
September 26, 2013
Rated 5.0 out of 5.0 by Bmartin Amazing experience
This was our first trip to Lake Charles and the hotel exceeded our expectations. The check-in was easy and we were greeted with a friendly smile by the gentleman at the front desk. Our room was clean and well decorated. It was larger in size than most hotels we
have stayed at. The bed was super comfortable. The hotel was easy to access from the highway. We will definitely stay here again on our next trip to lake charles!!
September 4, 2013
Rated 4.0 out of 5.0 by Kiki00 Good location & clean.
I enjoyed staying at this hotel. It was close to the highway & all the casinos and it was clean. The staff was nice and helpful and I had no issues.
September 3, 2013
Rated 5.0 out of 5.0 by Lackey432 Extremely pleased
This hotel should be rated a 5 star. The service was over the top. The people were extremely friendly and helpful. The rooms were very clean and the bed was very comfortable. The price was very fair for this hotel. We will definitely stay again.
August 21, 2013
Rated 5.0 out of 5.0 by Nncynrs Repeat visitor
I have stayed at this property several times and the staff is always friendly and accommodating. Beds are comfortable and breakfast is very good as well.
August 21, 2013
Rated 1.0 out of 5.0 by gsl2043 Careful
Stayed here while working in area. 4 wheeler and trailer stolen from parking lot
August 19, 2013
Rated 5.0 out of 5.0 by DKelly Home away from home
It is always a pleasure staying at this location I have been staying at the same property since it has been there.The staff are very friendly.The lady that cares for the dining area allways maintain it in perfect order .Housekeeping keeps the rooms clean and the front desk staff is very helpful and kind.Also the manager of the property does a great job
August 2, 2013
Rated 3.0 out of 5.0 by JaDa Lake Charles
The property used to be nice but has become dated. It is lacking maintance and just does not appear to be clean. Room smelled musty or smokey
July 29, 2013
Rated 5.0 out of 5.0 by Arms08 Great service
The service we recieved from the time we walked in the door was awesome only thing lacking was some decent pillows they were absolutely horrible, and this particular weekend they had a lot of baseball teams which made it a very noisey weekend for us. The lobby area is very beautiful love the staircase!
July 27, 2013
Rated 5.0 out of 5.0 by MrMike Great service, rooms and location.
As a longtime guest/resident of this hotel since April 2012, I have enjoyed the quality rooms, breakfasts, strategic area location and the competent, helpful and friendly staff and management here. In traveling the past decade for work or pleasure, this is one of the best hotel locations that I have experienced!
June 5, 2013
Rated 5.0 out of 5.0 by Stamar Great service
The manager is the best of any Holiday Inn Express we have stayed. He offered a snack and water when we arrived. A nice touch. He also knew us by name each time he saw us. That does not happen often. When passing that way again, we will stay there. Just wish they took pets.
May 22, 2013
Rated 5.0 out of 5.0 by freddie1 Ok service
I checked in on that Saturday afternoon and the attendant had more buisness on her cellphone than the hotel had. I checked in and was not recognized as a priority club member nor did I receive the welcome bag with the water and the snacks. I came back to the desk to inquire about directions about Lake Charles and she was then pre occupied on her phone texting or playing a game. On sunday when I woke up I hadn't received my quick checkout receipt underneath my door. Checkout was at 1200. I made it a point to check out late just to see if anyone would check to see if I was still there. To my suprise no one checked to see if I had checked out or if I had any problems. I am from Louisiana but I will never stay In this hotel again. It seemed as if no one on the staff cared about the guest. The attendant did not even tell me to enjoy my stay! WOW!!!!!!! Don't get me wrong, the hotel was nice but the customer service was awful. I have stayed at many holiday inn's because I love to travel and I love their hotels but this one by far was the worst in custoner satisfaction with the workers.
April 26, 2013
Rated 5.0 out of 5.0 by DTUNNEY Frequent Customer
I stay at a Holiday Inn Express about 3 times a mont in various locations and this Holiday Inn Express was one of the better hotels I've stayed in. I will definitely return.
April 26, 2013
Rated 4.0 out of 5.0 by Redneck71 Fits the budget
Rooms are a little outdated, but for the price it beats the location on Lake St.-you get the free breakfast, Internet, and a comfy bed for about $20 less.
April 22, 2013
Rated 5.0 out of 5.0 by Ginger2 Friendly Folks
We thouroughly enjoyed our stay. Everything about the room was clean and comfortable, and the staff was extremely friendly and helpful. Upon check-in, our room had a funny odor. The housekeeing staff came immediately with deodorizing spray and they also re-cleaned the bathroom. It was just stuffy from not having the A/C on, but they took care of the problem efficiently.
April 22, 2013
Rated 2.0 out of 5.0 by huegabpat Not happy
I had left something in the room when I checked out. Two hours later I called to see if it was still in the room. I was told it was and that I needed to pay to have it shipped to me. Come to find out, it was not what I had left behind and I was out $100. I have a suspension that one of the staff walked away with my property. Also, the lady that I usually check in with is very unfriendly. And to top it all off, the room I stayed in last time had a shower that was gross, including what looked like fecal matter rubbed on the shower head. I will NEVER stay here again and I have recommended to my other coworkers that they start staying somewhere else.
April 22, 2013
Rated 1.0 out of 5.0 by Smith35 Memorable, but not in a good way......
Was very upset with my room and ask to move to another room after killing 4 roaches in my room. Even after moving into a new room was unable to rest because of itching all over and thinking there would be roaches in that room also. Did not rest well and felt very tired for my meeting the next day. Needless to say I was not happy at all during this trip.
March 28, 2013
Rated 5.0 out of 5.0 by Roger255 Great Staff
Very friendly and helpful Staff - Great place to stay.
March 26, 2013
Rated 3.0 out of 5.0 by Hojo8 Older Property not up to current standards
We usually have excellent experiences at Holiday Inn Express properties but this older location does not meet current standards. The superficial upgrades help but the systems are old. Moreover, the staff failed to provide bath items, which left me to go searching for a housekeeper in the morning.
March 21, 2013
Rated 5.0 out of 5.0 by arthow50 Just overall a relaxing experience
No stress here, the Staff bends over backwards to satisfy your needs. This was our second stay here and we will return again!
March 6, 2013
Rated 5.0 out of 5.0 by sammie58 Another Great Stay!!!!!
WOW, This has now become our hotel of choice when we stay in the Lake Charles, La. area. The hotel manager, Mike, and the whole hotel staff are the friendliest folks we have grown to know staying at hotels. We really feel like were at home and have everyone's full attention if needed! The hotel, both inside and outside, is kept cleaned and neat 100% of the time. We totally recommend staying here not onlying for the attentive and professional staff, but also for the great competitive rates!!
March 1, 2013
Rated 4.0 out of 5.0 by Savehx Great staff and service
Everything was as we expected for a Holiday Inn express stay.
Smoking room had a noticeable smoke smell but was fine as soon as we sprayed with air freshner provided by staff. If we had of requested the room be sprayed before we arrived, we probably wouldn't have even noticed.
Will use this hotel everythime we stay in Lake Charles. Convient to casinos.
February 21, 2013
Rated 5.0 out of 5.0 by jlbfabio Staff made the difference on this stay...
This hotel had to have the most polite and helpful staff at any Holiday Inn (IHG Hotel) that I have stayed in. I stayed in hotels for over 90+ days in 2012 for business and I can't remember the last time that the staff was this polite. It didn't matter if it was the front desk or the cleaning staff. Everytime I saw a staff member they said hello and told me to have a nice day. What surprised me the most is I was walking past 3 of the cleaning staff and they all said hello and wished me a good day. If only every hotel was this polite. A+++ to the staff.
January 23, 2013