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Rated 4.7 out of 5 by 46 reviewers.
Rated 5.0 out of 5.0 by Wonderful room all around Everything perfect upon arrival. Temp good, not freezing December 18, 2013
Rated 5.0 out of 5.0 by Friendly staff and excellent facility. I stay at the HIE Lake Placid two to four times a year and have never been disappointed. I would certainly recommend it to my friends and family. December 12, 2013
Rated 5.0 out of 5.0 by Nice place - very comfortable The only complaint is that the property is not ideal for walking. A walking trail would be nice - other than that - great place to stay. We were visiting family and they allowed my mom to have breakfast with us for free - that was very generous. December 4, 2013
Rated 5.0 out of 5.0 by Great place to stay I have stayed here numerous times over the years because I have family in the area, it is very convenient and the staff is always great" December 1, 2013
Rated 5.0 out of 5.0 by Clean, comfortable and awesome staff We stayed at Holiday Inn Express in Lake Placid, Florida for 9 days due to a family emergency in the area. The room was large, spotless and very comfortable. The breakfast each day was fresh, hot and always ready and plentiful. Mary and Kay, the two ladies in charge of the breakfast buffet were always so pleasant and helpful. Chuck, the maintenance man always greeted us when we would run into him in the hall, elevator or breakfast room. Toni, at the front desk, was so accommodating, especially when we had to extend our stay beyond the initial reservation and went out of her way to keep us in the same room. When we had to turn around part way home and return to Lake Placid, we called the hotel and Toni took care of getting us back into the hotel unexpectedly. Our room was always perfectly made up each day and we always had plenty of towels and bathroom amenities. The entire staff at this hotel was wonderful. All in all, I would highly recommend this hotel to anyone staying in the Lake Placid area. You folks made what was a difficult time for us a lot more pleasant and bearable, Thank You! November 16, 2013
Rated 5.0 out of 5.0 by Clean and quiet Very clean, quiet and pleasant room. Nice breakfast....great cinnamon rolls! November 14, 2013
Rated 5.0 out of 5.0 by Fantastic Stay Recommend it The staff was very professional and friendly and the rooms where very clean and well supplied.The breakfast bar ladies where very helpful and knowledgeable about the products. I felt like I was part of their family everyone went out of there way to make my stay very enjoyable. I would recommend this hotel to anyone visiting Lake Placid Fl. November 4, 2013
Rated 5.0 out of 5.0 by Great stay As a Priority Club member I've stayed at several Holiday Inn properties and I have to say this is one of the best. From the ease of check in with the attentive desk staff to the friendly breakfast ladies which made each morning a pleasure, I can't compliment them enough. October 10, 2013
Rated 3.0 out of 5.0 by Noisy and unresponsive staff I answered that we would stay here again "yes" because there aren't many other options in Lake Placid. The hotel was clean and new. However, the night we stayed, the hotel perhaps had 6 cars in the parking lot and was not heavily booked. Despite that, we were placed in a room right next to the staircase and ice machine. We also asked for an upper floor for quiet and were told "no" - that we were assigned to this specific room on the 2nd floor. The staircase door slammed throughout the night and the ice machine was noisy. Obviously there were other rooms available but staff was not willing to make a change. Early the next morning, as in 8:30am, the housekeeper was banging on our door to clean the room. When we complained to the front desk, we were told it's a "Holiday Inn Express" so they are allowed to do that to get people in and out quickly and had we wanted quiet, we should have put our "Do Not Disturb" sign on the door. Amazing! October 3, 2013
Rated 5.0 out of 5.0 by Very Happy with our stay This hotel was very clean, the bed was comfortable and we liked how large the room was. We checked in late in the evening and the staff offered a bottle of water to take up to the room. We will stay here again! September 7, 2013
Rated 5.0 out of 5.0 by Great Stay!! This is the second time I stayed there, and all the staff are exceptionally great. Always doing everything possible to keep you happy. I will be back again, and would recommend to anyone considering. If your a fisherman, the lakes around are great bass lakes! September 2, 2013
Rated 5.0 out of 5.0 by VERY IMPRESSED by the comfort, cleanliness and amenities At the suggestion of our good friend, we chose your inn to spend the night. We were impressed by the comfort, cleanliness, and amenities provided. We gathered for breakfast in your express dining area. The set-up was attractive and the food was very good. We were especially impressed by the "young" lady who was in charge of the buffet area. She was very attentive,very pleasant, and kept everything flowing August 29, 2013
Rated 2.0 out of 5.0 by comfortable bed and bad customer service HELLO, MY STAY AT THE HOLIDAY INN EXPRESS IN LAKE PLACID WAS OK, JUST THE CUSTOMER SERVICE WAS NOT VERY PROFESSIONAL. August 19, 2013
Rated 5.0 out of 5.0 by everything was wonderful thank you staff was wonderful everyone check in breakfast lady room service August 14, 2013
Rated 5.0 out of 5.0 by Pleasant staff The front desk, maid and breakfast hostess were all pleasant and accommodating. The lobby was inviting. The breakfast area was well stocked. The hostess, Kay was most attentive to all diners. The room was large well decorated and clean. Overall, an exceptional experience. August 9, 2013
Rated 5.0 out of 5.0 by Nice stay the staff was very friendly, nice room and good breakfast. August 5, 2013
Rated 5.0 out of 5.0 by Great Should have called downstairs as the room next to they had TV on all nite and they had to talk over TV.Not much sound proofing in wall. August 2, 2013
Rated 5.0 out of 5.0 by nice surpise! what a lovely property. comfort, affordability & modern yet relaxing. beautiful setting on the hill overlooking the lake, NICE ROOMS and nice staff. August 2, 2013
Rated 4.0 out of 5.0 by Good value and clean A place to stay whilst you are on the road. Setback behind a gas station with a great view from the back over a near by lake. We stay on high floors to get he best view and this was a great one. The rooms were clean and in good shape. Not much to visit in the area by way of sight seeing but it is still a great area to come to. Still a citrus growing area and the nearby historic district has some charm retained. Certainly all the local people we met were friendly people. We ate out at Jaxens by a lake. The food was good and the setting on the back deck was nice. Clearly a popular place with local folk. The hotel staff were friendly and helpful. If passing, I would be happy to stay again June 21, 2013
Rated 5.0 out of 5.0 by Clean & Comfy I travel to the Lake Placid, Fl area 2-3 times each year and stay at your lovely hotel. The rooms are always consistently spotless and comfortable. The staff is friendly and accommodating. Anyone looking for a comfortable place to stay, I would suggest your facility. The pricing is also just right. Thanks for being there when I come to visit. June 21, 2013
Rated 5.0 out of 5.0 by Great staff, clean room! Sonja and Ashley were great again! Love staying there! May 16, 2013
Rated 5.0 out of 5.0 by SouthernBK Great room and quiet. Bathroom was spotless. Front help was very nice and helpful. Usually stay at higher end properties and this Hotel was up there with the best. Very impressed. May 6, 2013
Rated 5.0 out of 5.0 by Amazing Staff I've stayed at this property numerous times and have always been treated like a king. The staff does an amazing job accomodating any needs I may have during my stay. Thank you Toni for all you do. May 5, 2013
Rated 4.0 out of 5.0 by Beautiful hotel Our problem was that the room that was offered was having a problem with the key card -- after much discussion we were moved to another location -- hotel appeared to be mostly empty but we were given a room at the end of the hall on the first floor near the ice machine and door out to the pool -- VERY NOISY! May 3, 2013
Rated 5.0 out of 5.0 by Quiet room and great maid service. Overall it was O.K. The only specific criticism that we had is that on Sunday afternoon when we were watching NCAA playoffs, NBC quit working, Comcast told the front desk it was a "network issue" which was a total lie because our friends in town were watching the games. I pointed this out but on one seemed to care and we were not given even a small monetary credit for this major inconvenience. The 84 year old lady who works part time in the breakfast service is a delightful person and she showed the greatest respect for everyone. Reminded me of everyone's grandmother. April 8, 2013
Rated 5.0 out of 5.0 by BEAUTIFUL, PEACEFUL Best ever!! What a GREAT experience!! We had an east-facing view of the lake. What a beautiful sunrise over the lake. Awesome way to start the morning. Great night sleep, Room was impeccably clean. This is one of the best Holiday Inn Express Hotels out there. I can understand why they have 3 trophies at the front desk. The ENTIRE staff is very customer service oriented. I cannot wait to come back and enjoy this little quaint town. Everywhere you look is another beautiful lake. You need to stay here!!! April 8, 2013
Rated 5.0 out of 5.0 by Clean-confortable-good service Needing a room to visit with friends who live in Lake Placid, Fl. We were very satisfied with the front desk reception upon our arrival. The satisfaction continued that day and through the next. My Priority Club membership was identified and respected. Would suggest and recommend this Inn. Tom March 12, 2013
Rated 4.0 out of 5.0 by quiet days in Lake Placid, Florida hotel quiet and comfy. breakfast ladies are great. front desk, also. February 26, 2013
Rated 4.0 out of 5.0 by My Experience at Lake Placid HI Express This is a nice looking hotel in a small, pleasant town. The hotel is kept up nicely and it has good parking. Housekeepers were prompt, knocking on our door at 8 am each morning. The front desk clerks were nice and knowledgable. They recommended a couple of good restaurants for us. I was surprised to find that even though my key folder stated they provided a complimentary newspaper each day, they in fact only provided one current newspaper. When I asked the front desk clerk why they didn't provide a daily newspaper, even though it said so on the key folder, she told me the paper was complimentary, and they had complimentary newspapers on the breakfast side table, even if they weren't current, they were complimentary. I believe that most people would think like I do -- we expect a daily newspaper during our hotel stays. Each day, I went to the gas station next door and purchased my own USA Today newspaper. I find it hard to believe they can deliver a daily newspaper to the business next door and not deliver it to the hotel, unless the hotel has chosen not to receive it. If that is the case, they should remove the information that they do provide a newspaper. Other than the newspaper issue, my stay with them was very nice. February 21, 2013
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