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Rated 4.7 out of 5 by 208 reviewers.
Rated 5.0 out of 5.0 by Great Value -- Fantastic Customer Care This hotel was a pleasant surprise. The grounds are pretty, the hotel is well maintained. The room was a great size, with all the amenities needed by a business traveler. The bathroom has a nice sized vanity counter along with several rows of glass shelving at eye level. I could keep lotions, makeup and other toiletries there and still keep a clean counter (I KNOW other ladies think about this, too :-)) The best quality of the Holiday Inn Express was the level of customer service. Without fail every member of the staff was customer oriented during every interaction. I would stay here again. November 16, 2014
Rated 4.0 out of 5.0 by overall experience Although my overall experience was good, i think it would be friendlier if the desk staff acknowledged people walking through the front lobby by saying good morning, or have a great day, or good evening or just saying hello and smiling...The desk staff basically ignored me while walking through the lobby from Friday evening to Thursday AM unless I said hello first. November 12, 2014
Rated 4.0 out of 5.0 by Musty smell in room I was impressed with the Holiday Inn Express. However, for some reason the room I stayed in had a very musty smell. I tried to lower the air temperture to help dry out the air, but it did not work. Otherwise, I had no issues. November 10, 2014
Rated 5.0 out of 5.0 by Great experience Great staff...great hotel! One of the best HIE we've stayed in! November 8, 2014
Rated 4.0 out of 5.0 by Holiday Inn Lake Wales Typical Holiday Inn Express. No surprises, average breakfast, clean rooms. November 2, 2014
Rated 5.0 out of 5.0 by Nice place to stay We have visited this hotel several times and it always makes for a great stay. Comfortable, relaxing and affordable. Check it out if you are in the area. October 31, 2014
Rated 5.0 out of 5.0 by Outstanding stay!! The facility was very well maintained, close to shopping, grounds well kept, and staff was extremely helpful/friendly. It is very difficult to find a hotel/motel with smoking rooms so this was our decision to stay here and look forward to stay here again soon. We would preferred to stay more than one night to have more time to unwind so next time it is a definite!! October 30, 2014
Rated 5.0 out of 5.0 by comfortable bed and pillow was able to relax and got great sleep at night. air conditioning worked well and kept the room cool. October 29, 2014
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