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Rated 4.7 out of 5 by 213 reviewers.
Rated 5.0 out of 5.0 by Great accommodations for the price The hotel is totally renevoted, includes hot breakfast buffet, rooms are spacious and they are pet friendly if needed. There aren't many pet friendly and good hotels in the Lake Wales/Winter Haven area. December 5, 2014
Rated 5.0 out of 5.0 by Very nice and helpful staff We would definitely stay at this hotel again. Very clean, and the staff did a great job helping us with several requests during our time there. December 2, 2014
Rated 5.0 out of 5.0 by Great hotel we've stayed at this hotel 4 times and it's a great place. December 2, 2014
Rated 5.0 out of 5.0 by Great Comfortable stay and fantastic staff Stayed a couple of nights in this hotel (9-10 Oct 2014) and I cannot say enough good things about the staff. They were very friendly, accommodating, polite and helpful. It's a long story (nothing to do with the hotel but my travel plans) but what you need to know is how flexible and helpful the manager and staff were. The room was extremely comfortable and after driving for 3 days straight from Canada, I needed a good rest in a comfortable quiet room. I got everything and more!! I highly recommend this hotel. I had reservations to stay for 2 weeks later in the month but due to uncontrollable circumstances I could not return to the hotel. I would definitely stay at this hotel in the future!! Thanks to all the staff. November 21, 2014
Rated 5.0 out of 5.0 by Wonderful place to stay! The hotel was clean and the staff were friendly. We had a good nights sleep with no interruptions from outside noises. The breakfast choices were adequate and tasty and the breakfast area was clean. The staff there were friendly too. We really enjoyed our stay and would recommend it for anyone needing a hotel in this area. November 19, 2014
Rated 5.0 out of 5.0 by Great Value -- Fantastic Customer Care This hotel was a pleasant surprise. The grounds are pretty, the hotel is well maintained. The room was a great size, with all the amenities needed by a business traveler. The bathroom has a nice sized vanity counter along with several rows of glass shelving at eye level. I could keep lotions, makeup and other toiletries there and still keep a clean counter (I KNOW other ladies think about this, too :-)) The best quality of the Holiday Inn Express was the level of customer service. Without fail every member of the staff was customer oriented during every interaction. I would stay here again. November 16, 2014
Rated 4.0 out of 5.0 by overall experience Although my overall experience was good, i think it would be friendlier if the desk staff acknowledged people walking through the front lobby by saying good morning, or have a great day, or good evening or just saying hello and smiling...The desk staff basically ignored me while walking through the lobby from Friday evening to Thursday AM unless I said hello first. November 12, 2014
Rated 4.0 out of 5.0 by Musty smell in room I was impressed with the Holiday Inn Express. However, for some reason the room I stayed in had a very musty smell. I tried to lower the air temperture to help dry out the air, but it did not work. Otherwise, I had no issues. November 10, 2014
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