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Rated 4.7 out of 5 by 180 reviewers.
Rated 5.0 out of 5.0 by Great place to stay My son goes to Warner University and plays baseball. We found this hotel accommodated players parents, so after spending a night at another chain hotel nearby I decided to try this hotel. It was clean, a/c was quite, bedding was clean and all employees were very nice. I have stayed there for 5 weekends now and feel right at home! April 2, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service and location We enjoyed staying at this hotel, the staff was very helpful and friendly. Breakfast was great!!! thank you! April 2, 2014
Rated 5.0 out of 5.0 by Comfortable rooms, great service I visited Lake Wales for the first time to visit Legoland with my grandson, I think the hotel was great overall, I really don't know why people are writing all this bad reviews, it should be a 4 star hotel not a 2.5 star, everyone was friendly, beds very comfortable, clean rooms, clean hotel, overall excellent. Thanks April 1, 2014
Rated 3.0 out of 5.0 by Expected better from a Holiday Inn I stay at a lot of Holiday Inn Hotels, I was surprised at how dirty the carpet was in our room. They need a "Do Over" on the breakfast. The quality was terrible, which surprised us since we stay at a lot of Holiday Inn Hotels. The next day we found another place to eat. They seem to be understaffed......we waited 15 minutes at the front desk. There was no one there at all, and it was early evening. March 27, 2014
Rated 1.0 out of 5.0 by SMOKING ROOM I have stayed at this hotel before. This time I was assigned a smoking room and told they could not move me. This was terrible. The room smelled so bad that is was difficult to sleep. I do not blame the staff for not being moved, but rather blame Holiday Inn for continuing to offer these nasty rooms. Most decent chains are now 100% smoke free. If I did not have to be there for my customer I would have left. Regards, Eric Head March 26, 2014
Rated 5.0 out of 5.0 by very enjoyable stay. I had a great stay at this motel. The staff was very polite and helpful. the lady that cleaned my room was execellent and very nice. the location was great for my travels, easy to find, quiet. March 26, 2014
Rated 1.0 out of 5.0 by Dirty/Smelly Rooms and horrible customer service First set of rooms that was assigned to my party smelled like smoke, we had a reservation for 2 rooms. Upon requesting new rooms, the front desk was extremely rude. She said it was our fault because we requested 'smoker' rooms online, which was true but either way she refused to give us new rooms until we asked her to call her manager. After we requested to speak to her manager, she magically found available non-smoker rooms, all this was with an unpleasant attitude. The new set of rooms assigned to our party also smelled bad, it smelled of wet dirty carpet. And, then in the morning at check out, our party must have bumped into at least 3 different employees all of whom did not even say good morning! Poor customer service, poor quality rooms, overall Horrible experience. This Holiday inn is definitely not recommended to stay in. March 24, 2014
Rated 5.0 out of 5.0 by Clean and quite rooms Clean rooms Quite rooms Great customer service, front desk staff Great choices for breakfast comfortable beds March 24, 2014
Rated 5.0 out of 5.0 by great hotel great place to stay with the kids for going to legoland the next day, all the staff were so friendly and attentive, the hotel seems pretty new and the room was nice and clean, there's a pool (although we did not use it), we watched a kids movie in our room borrowed from the hotel's DVD collection, and the kids loved using the pancake machine at breakfast to make their own pancakes March 22, 2014
Rated 5.0 out of 5.0 by Overall Excellent! Enjoyed my 2 night stay as did our group. Clean, up to date rooms and hotel area. Nice, helpful staff. March 21, 2014
Rated 5.0 out of 5.0 by The quality and confort of the king bed was superb One of the best night sleeps while traveling I have had. Bed was comfortable, Sheet stayed tucked in. And I couldn't tell someone else was sharing it. Room was clean, dark at dawn and quiet. Not much outside noise as others were leaving their room. Very happy with overall experience. March 19, 2014
Rated 5.0 out of 5.0 by Nice Property Excellent amenities and friendly staff. Clean rooms and hotel area. Good parking available and near small shopping center. March 18, 2014
Rated 5.0 out of 5.0 by Very Clean, very comfortable beds. Would definitely stay here again, very close to restaurants and very convenient for getting to Legoland. March 16, 2014
Rated 5.0 out of 5.0 by great place to stay! Great staff,clean throughout hotel.Stayed twice in the last month,very pleased.Will stay again when in the area. March 15, 2014
Rated 5.0 out of 5.0 by Great Holiday Inn Express This is a very nice Holiday Inn Express; the room, facilities, breakfast were all outstanding. If I were to find anything wrong it would be signage for the Holiday Inn is so small out on Hwy 27 its very hard to see, along with the street name. The second item I would find an issue with was the internet service was insufficient and could not make a connection. Had to you my cell phone as a "hotspot wifi" in order to connect my laptop to the internet. March 15, 2014
Rated 5.0 out of 5.0 by Good overall hotel This hotel is a very good hotel. The rooms were clean and comfortable. The breakfast variety was good. We spent 4 days and were very comfortable. We would stay at this hotel again if we were visiting the area. March 13, 2014
Rated 5.0 out of 5.0 by Good place to stay in lake Wales i have never been disappointed with my stays at various Holiday Inn Express hotels. I always look first for a Holiday Inn or Express Inn when I travel and intend to spend the night and have never been disappointed. The Lake Wales Holiday inn Express exceeded my expectations. Will stay there again on my next overnight business trip to Lake Wales. March 13, 2014
Rated 5.0 out of 5.0 by Variety breakfast I got up before the rooster and chose not to go for breakfast. Other than that, all was very good! March 11, 2014
Rated 5.0 out of 5.0 by Very clean and great Staff personnel. I would definitely stay here again. The overall appearance,cleanliness and comfort of room(s) was great!! Breakfast area was always clean and they kept the food bar stocked during breakfast hours!!! March 10, 2014
Rated 5.0 out of 5.0 by Awesome front desk service!!! Customer service provided to us by Ms. Mary Ann was phenomenal!!! We can't say enough praises about her. For example, our plans had changed after we had checked out and had to remain in town another day. We had enjoyed our stay there and called back to see if we could get in. The front desk was busy so they took our number and said they would call us back. Well they called back and with spring break and all that, they were booked solid. With that said, we said bye and started to look elsewhere for a room. In looking on the web and calling, we were not having any luck and had decided to expand our search to a 100mi range when Mary Ann called us back and said they had a cancellation and we could book the room at the low rate we had from the previous night. Wow!! That never happens these days. That is true customer service. Thanks Mary Ann!!! March 8, 2014
Rated 5.0 out of 5.0 by Exceptionally comfortable bed and pillows, great variety of breakfast food, friendly staff. We loved the comfy beds and perfect pillows! You also offer a wide range of TV channels, always appreciated by the men! Breakfast contained a nice variety of hot and cold items. The room was clean and updated. We'd stay with you again, and recommend you to others. March 8, 2014
Rated 5.0 out of 5.0 by comfortable, relaxing, friendly service Loved the stay at Holiday Inn Express in Lake Wales! Plan to come back soon! March 8, 2014
Rated 5.0 out of 5.0 by Very Comfortable Stay Our four night stay in this area was to visit our son. The staff made coffee for us as we played cards in the dining room. A night desk clerk recommended a locally owned restaurant and we were pleased with that experience. The bed was comfortable etc. The breakfast was good. I might suggest that in an area with so much local fruit, that some might be available. ( oranges, tangerines, etc. and I had also wished for one or two selections of light yogurt. I would hope to find the same conditions in a couple of years when we come back to the area. March 7, 2014
Rated 5.0 out of 5.0 by exceptionally comfy bed & pillows, nice breakfast variety,friendly staff Overall, well-pleased With Accommodations.GPSDirections, Not So Much! March 7, 2014
Rated 5.0 out of 5.0 by very nice hotel, staff and services requested room type was provided and very pleased with it. breakfast had wide variety including hot food. room was spacious and comfortable March 7, 2014
Rated 3.0 out of 5.0 by staff could use some training When we checked in, the clerk verified our phone number and addressed loudly enough that anybody in the lobby could have heard our information. The next morning, before 9:00 a.m., the housekeeper knocked on our door, waited less than a second, then opened it, even though the 'Do Not Disturb' sign was in the key slot. When I asked her why she opened the door anyway, she said that some guests forget to remove the signs. I was disappointed that the housekeeper hadn't enough sense to wait at least a few seconds to allow the room occupants to acknowledge her knock. At least we were clothed. We almost always stay at Holiday Inn Express properties now, and the breakfast is typically quite good. This one was better than normal. I wanted to thank the lady who prepared it for us, but she was very busy, and I didn't want to get in her way. March 7, 2014
Rated 5.0 out of 5.0 Affordable great location in Lake Wales, Florida - next to Eagle Ridge Mall and plenty of places to eat etc. Staff was pleasant, hotel was immaculate, and room was nice and comfortable. March 6, 2014
Rated 3.0 out of 5.0 by about as expected at Holiday Inns A couple of problems, but overall for most travelers, this is an adequate hotel. Not much competition in this area close by or we would have possibly chosen another hotel. A bit pricey. March 5, 2014
Rated 5.0 out of 5.0 by Very comfortable beds We spent 5 nights at the Holiday Inn Express, Lake Wales N-Winter Haven, the service provided by the staff was friendly and excellent in every way. The housekeeping staff greeted us every morning with smiles and asked (more than once) if there was anything they could provide us with that we didn't already have. Just a very friendly atmosphere. Breakfast every morning was hot and delicious and varied from day to day, we appreciated that also. The rooms were tastefully decorated, clean and quiet…and the beds were THE most comfortable I've ever slept on in a hotel. March 4, 2014
Rated 5.0 out of 5.0 by Great place to stay, close to Legoland The hotel was excellent, everything looked modern and neat. Staff was courteous. Free wi-fi was a BIG plus. Breakfast was very nice (eggs, sausage patties, pancakes, cereal and fruit). If they had a hot tub this would have been the perfect place! Also, the grocery store and fast food places were less than 100 yards away. March 3, 2014
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