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Rated 4.7 out of 5 by 194 reviewers.
Rated 5.0 out of 5.0 by Good place to stay in lake Wales i have never been disappointed with my stays at various Holiday Inn Express hotels. I always look first for a Holiday Inn or Express Inn when I travel and intend to spend the night and have never been disappointed. The Lake Wales Holiday inn Express exceeded my expectations. Will stay there again on my next overnight business trip to Lake Wales. March 13, 2014
Rated 5.0 out of 5.0 by Variety breakfast I got up before the rooster and chose not to go for breakfast. Other than that, all was very good! March 11, 2014
Rated 5.0 out of 5.0 by Very clean and great Staff personnel. I would definitely stay here again. The overall appearance,cleanliness and comfort of room(s) was great!! Breakfast area was always clean and they kept the food bar stocked during breakfast hours!!! March 10, 2014
Rated 5.0 out of 5.0 by Awesome front desk service!!! Customer service provided to us by Ms. Mary Ann was phenomenal!!! We can't say enough praises about her. For example, our plans had changed after we had checked out and had to remain in town another day. We had enjoyed our stay there and called back to see if we could get in. The front desk was busy so they took our number and said they would call us back. Well they called back and with spring break and all that, they were booked solid. With that said, we said bye and started to look elsewhere for a room. In looking on the web and calling, we were not having any luck and had decided to expand our search to a 100mi range when Mary Ann called us back and said they had a cancellation and we could book the room at the low rate we had from the previous night. Wow!! That never happens these days. That is true customer service. Thanks Mary Ann!!! March 8, 2014
Rated 5.0 out of 5.0 by Exceptionally comfortable bed and pillows, great variety of breakfast food, friendly staff. We loved the comfy beds and perfect pillows! You also offer a wide range of TV channels, always appreciated by the men! Breakfast contained a nice variety of hot and cold items. The room was clean and updated. We'd stay with you again, and recommend you to others. March 8, 2014
Rated 5.0 out of 5.0 by comfortable, relaxing, friendly service Loved the stay at Holiday Inn Express in Lake Wales! Plan to come back soon! March 8, 2014
Rated 5.0 out of 5.0 by Very Comfortable Stay Our four night stay in this area was to visit our son. The staff made coffee for us as we played cards in the dining room. A night desk clerk recommended a locally owned restaurant and we were pleased with that experience. The bed was comfortable etc. The breakfast was good. I might suggest that in an area with so much local fruit, that some might be available. ( oranges, tangerines, etc. and I had also wished for one or two selections of light yogurt. I would hope to find the same conditions in a couple of years when we come back to the area. March 7, 2014
Rated 5.0 out of 5.0 by exceptionally comfy bed & pillows, nice breakfast variety,friendly staff Overall, well-pleased With Accommodations.GPSDirections, Not So Much! March 7, 2014
Rated 5.0 out of 5.0 by very nice hotel, staff and services requested room type was provided and very pleased with it. breakfast had wide variety including hot food. room was spacious and comfortable March 7, 2014
Rated 3.0 out of 5.0 by staff could use some training When we checked in, the clerk verified our phone number and addressed loudly enough that anybody in the lobby could have heard our information. The next morning, before 9:00 a.m., the housekeeper knocked on our door, waited less than a second, then opened it, even though the 'Do Not Disturb' sign was in the key slot. When I asked her why she opened the door anyway, she said that some guests forget to remove the signs. I was disappointed that the housekeeper hadn't enough sense to wait at least a few seconds to allow the room occupants to acknowledge her knock. At least we were clothed. We almost always stay at Holiday Inn Express properties now, and the breakfast is typically quite good. This one was better than normal. I wanted to thank the lady who prepared it for us, but she was very busy, and I didn't want to get in her way. March 7, 2014
Rated 5.0 out of 5.0 Affordable great location in Lake Wales, Florida - next to Eagle Ridge Mall and plenty of places to eat etc. Staff was pleasant, hotel was immaculate, and room was nice and comfortable. March 6, 2014
Rated 3.0 out of 5.0 by about as expected at Holiday Inns A couple of problems, but overall for most travelers, this is an adequate hotel. Not much competition in this area close by or we would have possibly chosen another hotel. A bit pricey. March 5, 2014
Rated 5.0 out of 5.0 by Very comfortable beds We spent 5 nights at the Holiday Inn Express, Lake Wales N-Winter Haven, the service provided by the staff was friendly and excellent in every way. The housekeeping staff greeted us every morning with smiles and asked (more than once) if there was anything they could provide us with that we didn't already have. Just a very friendly atmosphere. Breakfast every morning was hot and delicious and varied from day to day, we appreciated that also. The rooms were tastefully decorated, clean and quiet…and the beds were THE most comfortable I've ever slept on in a hotel. March 4, 2014
Rated 5.0 out of 5.0 by Great place to stay, close to Legoland The hotel was excellent, everything looked modern and neat. Staff was courteous. Free wi-fi was a BIG plus. Breakfast was very nice (eggs, sausage patties, pancakes, cereal and fruit). If they had a hot tub this would have been the perfect place! Also, the grocery store and fast food places were less than 100 yards away. March 3, 2014
Rated 5.0 out of 5.0 by Clean room and excellent Service Enjoyed my stay. Front desk person (Lillian) was professional and personable at the same time. I would recomend this hotel to friends and family visiting the area. February 25, 2014
Rated 4.0 out of 5.0 by Comfortable and convenient to Legoland This is the second time we have stayed at this location before visiting Legoland. It has been very clean, friendly, and comfortable both times. While located in a commercial area, making the outdoor space less appealing, the convenience to getting to a restaurant or store has balanced that out. We didn't notice any traffic noise either. If we get the chance to go to Legoland again this is the hotel we will choose! February 24, 2014
Rated 5.0 out of 5.0 by Clean, comfortable and excellent service After a horrific experience traveling to Florida for a funeral we were greeted by a great staff. The room was very clean and comfortable. Our stay was very relaxing considering the circumstances and we wouldn't hesitate for one minute to recommend your Hotel to any one traveling in the area and if we have occasion to travel to the Winter Haven/Lake Wales area we will most definitely stay here again. February 24, 2014
Rated 4.0 out of 5.0 by Reservations wrong again Well once again my reservation was wrong when I got to the hotel. At least this time they had a reservation for me. Last visit they had completely lost my reservation. This time they did not have me in the King Smoking room that i had reserve. In fact they had me in a non-smoking room but fortunately they were able to at least get me into a smoking room. Even showing the written conformation of my reservation was no help. Breakfast was not bad but there was no fruit available. Cathy did love the cinnamon buns. February 23, 2014
Rated 5.0 out of 5.0 by Location A very good facility. It is located next to a good shopping center a plenty of good resturants. February 23, 2014
Rated 3.0 out of 5.0 by choking on smoke Smoking rooms are horrible to non smokers, so dont put them in one. February 20, 2014
Rated 5.0 out of 5.0 by Clean, Comfortable Hotel - Great Staff! The Hotel staff are very polite and always willing to help. They made me feel very welcome and the hotel is clean comfortable and suitably priced for the level of amenities offered. I would highly recommend this to anyone looking for a decent place to stay for a night or a week. February 19, 2014
Rated 4.0 out of 5.0 by Clean, comfortable with poor showerhead pressure. Great hotel with the exception of very poor showerhead pressure. February 13, 2014
Rated 3.0 out of 5.0 by Decent hotel if you have business in the area. The sink and tub both drained very slowly. The wifi signal was also very weak. February 12, 2014
Rated 5.0 out of 5.0 by Good value for the money Pleasantly surprised -- last stay at a Holiday Inn was less than satisfactory January 24, 2014
Rated 5.0 out of 5.0 by white glove treatment This is one of the cleanest hotel rooms that I have been in, The staff always said hi when we passed in the hallway. Free popcorn and fresh baked cookies in the lobby. January 23, 2014
Rated 5.0 out of 5.0 by Great place to stay! The rooms were recently refurbished, and are well-appointed and comfortable. The staff was extremely friendly, helpful and professional. The breakfast area was clean, convenient and the food was good. The hotel's location, near LEGOLAND, was fantastic! We enjoyed our stay and hope to return. We highly recommend this Holiday Inn Express! January 23, 2014
Rated 5.0 out of 5.0 by Perfect for Families Visiting Lego Land Amazingly friendly and attentive staff, very clean and spacious room, tasty free breakfast in the morning, less than 10 minutes from Lego Land, this is a great place to stay. January 23, 2014
Rated 4.0 out of 5.0 by Mr Good stay Eat was said earlier though. verything ,room, breakfest staff great. Unhappy about wh January 14, 2014
Rated 5.0 out of 5.0 by Great place to stay for Legoland Didn't know what to expect from HI Express but it exceeded all our expectations. room was large and clean. with a small dining table and pull out couch it was more than enough for 2 adults and 2 kids. we found it to be a great place to stay for our visit to LEGOLAND and would definitely go back and stay there. January 13, 2014
Rated 5.0 out of 5.0 by We Love Lake Wales Holiday Inn Express All the staff make the stay wlecoming! From Check in to check out we feel at home and so does our dog! January 13, 2014
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