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Rated 4.6 out of 5 by 160 reviewers.
Rated 5.0 out of 5.0 by Lake Wales HIEx Great Place Staff especially friendly and attentive. We usually stay with family in Lake Wales. Probably will do the HIEx from now on. July 6, 2013
Rated 4.0 out of 5.0 by great value We stayed for 5 nights loved the room very clean. When we booked the room I did not know it had a little kitchen area in it that was a nice little bonus. The front desk greeted us coming and going. They always asked if we needed anything as we were coming in for the night. The breakfast area was clean and will stocked the staff was ready and willing to help. And it was busy when we stayed there. The only down side and I know it sounds crazy but the place only had one elevator and it took forever to get to each floor. So you hoped you didn't leave anything in your room and had to go back for it. July 5, 2013
Rated 4.0 out of 5.0 by Close to legoland The room was clean which is a huge deal to us. Only negative thing to say is that there was no hot water in am for showers! Kinda a deal breaker. Will probably try a different hotel next time June 28, 2013
Rated 5.0 out of 5.0 by Excellent The rooms were comfortable and the service was great. The staff there assisted my family and I with whatever we needed. I would most definately recommend this hotel to others. June 17, 2013
Rated 5.0 out of 5.0 by good experience My daughter and I stayed 5 nights at the Lake Wales location and had an enjoyable time. The staff was very courteous and helpful. We had trouble with our coffee pot, refrigerator and air conditioning, but as soon as we asked for help, the problems were fixed immediately, We plan to return. We especially appreciated the comfortable beds and the cleanliness of the facility. Thank you. June 15, 2013
Rated 5.0 out of 5.0 by Great room From my initial call talking to Lallie, to our third day, she gave us very good advice and we followed her wisdom. Lallie directed us to some good Restaraunts and answered all other questions we had. We had our 4 year old grandson with us and we spent 2 and a half days at LEGOLAND. The rest of the time he was in the well kept pool. Our rooms were done in a timely manner each day and the beds were very comfortable. If we come t this area again, we will definately stay at this motel. The only thing I can suggest is, if there are many youths staying at this location, going to LEGOLAND etc. maybe a small game room, for those not allowed to spend a lot of time on the internet or phone games. Landon loved the workout room but of coarse those machine are too big for him. Overall I would recommend this to everyone I know. June 14, 2013
Rated 5.0 out of 5.0 by Fantastic Hotel Near Legoland The hotel was in a great location about 5 min from Legoland! Room was very clean and breakfast was fantastic. We normally stay at 5 star resorts, but I honestly enjoyed staying here just as much. We will be staying here again on our next Legoland trip. P.S. The gentleman that was at the font desk when we checked in was very helpful and friendly. A nice change from other hotels June 3, 2013
Rated 5.0 out of 5.0 by Attention to your needs I travel with a large amount of equipment which I must carry from my room to my vehicle daily. The staff placed me in a room at the end of the hall with plenty of room and easy access. The staff has also had breakfast out early for our crew which leaves by 6:15 AM each day. I would stay at this hotel anytime I would be in this area and recommend it to friends and other business associates. Good quality hotel for a great value. April 21, 2013
Rated 4.0 out of 5.0 by Lake Wales N-Winter Haven HI Express Reception may have recognised me as Priority club, but not sure if recognised platinum stattus....but a small goody bag was ready in the room though. However, I had read in some reviews that children got a small lego toy upon check-in, all my son got was a small map of the lego park. Even though the booking was for 2 adults & 1 child and the room accomodated this, the bed for my son was not made up when we arrived in the room, when asked at reception where the bed linnen was, this was pointed out but did not offer to have the bed made up. Convenience for Lego Park access is good (even shorter drive than Holiday Inn Winter Haven). Rooms are very spacious for a HI Express (especially compared to European HI Express standards)....breakfast in most EU HI Express hotels is much better though. Overal, a fairly good experience but a bit of a mixed bag. April 11, 2013
Rated 4.0 out of 5.0 by Ok value The staff was very friendly and the free breakfast was great. However, the rooms were way overpriced. I paid 150% of what I have paid at other Holiday Inn Express locations for a smaller room. April 7, 2013
Rated 4.0 out of 5.0 by Our favorite lodging location in the area After having stayed here for so many times, I soon realized that most of the staff know my wife and me. Although there are other comparable hotels in the area, we always call the toll free number for the Holiday Inn Express. If we find the hotel is sold out, we keep calling to see if someone might cancel. Fortunately, we've been able to return time after time without any problems or difficulty. Because of the helpful staff, clean and comfortable rooms, and restaurants/other stores nearby, I highly recommend this property to anyone seeking lodging in the area. April 3, 2013
Rated 5.0 out of 5.0 by Great stay. Terrrific service! Excellent accomodations! I was more than pleased. The room was very clean and comfortable. The staff was very friendly and efficient. Even called the room to be sure everything was ok! Would make it a point to stay here again if in the area. March 28, 2013
Rated 4.0 out of 5.0 by Room Cleaning Overall this was a nice clean newer hotel. We did seem to have an issue with our room being cleaned, first day we had the do not disturb sign out till early afternoon and then had to call for service. Room was serviced but trash can liners were not replaced and ice bucket liner was not left for the next day. We requested extra washcloths, but instead recieved extra of bath towels. Second day we left room for the day at 1pm and returned tired at 10:30, only to find our room was not cleaned. Housekeeping was across the hall when we left at 1pm! Front desk staff made an attempt to clean the trash and exchange the dirty towels, not the level of service I expected at $$$ per night. Room was very nice as well as all the furnishings, maybe a little adjustment to prices and housekeeping staff would make this a very nice property. March 23, 2013
Rated 5.0 out of 5.0 by Conveniently situated beside Legoland We always stay here because my son and his family live nearbye. We are very comfortable at the hotel, there is everything we need for our stay. The staff is friendly, including the front desk morning and night. I locked myself out my rental car and the guy at the desk was able to open the trunk for me, saved the day. The room and bathroom are always clean. I highly recommend this property. They are always willing to upgrade if there is availability. March 21, 2013
Rated 3.0 out of 5.0 by Disappointing with cost/condition of room This was the most expensive room that we were to stay in with HIE on our vacation and I was disappointed when we went to the room and the furniture had been written on, the edges around the room were dirty, and I found a bug around the air conditioner unit. Obviously not what I expected. Also, another bathroom with poor lighting and the bathroom ceiling was all patched up. The shower looked amazing, but didn't get to use it. It was a large walk in. I went to the desk, the employee on duty was great. She was able to give me another room, but it was a handicap room. Otherwise, the hotel would have had to call to have our room sprayed when we left for dinner. I declined that option. The employee also discounted the room for the first night by $25. We were staying there for two nights. One positive aspect of the handicap room was the bathroom lighting. It was great, but only a tub not a walk in shower. The TV was still small for the room and not HD, but the internet once again was available. The location of the HIE was good for us and the new room ended up being fine. I just expected more quality for the price. March 6, 2013
Rated 1.0 out of 5.0 by Front desk staff very helpful. Clock had been unplugged, probably so someone could use a charger. Had to plug in and reset. Went two days with out Kleenex tissues. Breakfast choices were not as many as others motels, but OK. Was just about to give up on this survey. Tried 5 times before it would let me use a nick name that hadn't been used. No way.. . March 5, 2013
Rated 5.0 out of 5.0 by Simple and comfy Second time at this hotel, nice staff, good clean breakfast area and nice rooms. February 27, 2013
Rated 5.0 out of 5.0 by Walk in Showers(Finally) I am so happy they had walk in showers, I can not stand tubs. The bed was amazingly comfortable. My favorite HIE bar none, I can not wait until I have work up there again so i can book. February 19, 2013
Rated 5.0 out of 5.0 by Great breakfast The rooms were very nice and the staff was great. It had one of the best breakfasts at any hotel we have ever stayed at and the gentleman who worked that area was wonderful. February 13, 2013
Rated 5.0 out of 5.0 by Very Quiet & Comfortable Nice clean bathroom, plenty of towels, very comfortable beds, quiet & peaceful, friendly staff, good value for price paid. We will stay here again. February 7, 2013
Rated 5.0 out of 5.0 by Great service and comfortable bed The assistance received from the front desk staff before our arrival was fabulous. Special thanks to Ginette and Joseph for your professionalism and the genuine care our family received, as always, during a very difficult time. We are all truly grateful to you both. February 1, 2013
Rated 5.0 out of 5.0 by Did what they promised Evry comfortable room with efficient design for microwave and refrig. Staff was pleasant and breakfast very complete.. Only downside was finding hotel at night. It is off the main street and difficult to see so look for Home Depot and you are there. We had a one night stay and worked like it was supposed too. February 1, 2013
Rated 4.0 out of 5.0 by location Check in was quick and easy. Staff helpful and courteous. Hotel was close to restaurants and stores. January 17, 2013
Rated 5.0 out of 5.0 by Clean and comfortable Very pleasant experience, nice and clean, super comfortable beds and pillows, good size room. Good breakfast buffet. Close to Legoland. January 11, 2013
Rated 4.0 out of 5.0 by Comfortable beds, disappointed in the service. I want to start with the positives. The beds and pillows are soooo comfortable and the rooms are clean and spacious. I've always experienced amazing customer service until this last time in late December. My son always looks forward to enjoying a cookie or two at check in and this time, there were no cookies. The man at the front desk told me that they had no cookies that day and didn't know if they would offer them the next day b/c he was off the next day. Not the answer my 4 year old wanted to hear but we dealt with it. The next morning, we went to breakfast and half the items were gone. I wanted to give my son orange juice and the machine was turned off at ten o'clock sharp. When I kindly asked the woman in charge if my son can have a cup of orange juice, she impolitely told me that breakfast was over but, with an little attitude, turned on the machine so he could have a small cup of juice. Not sure if I'll stay there again; the rate will have to be amazing! January 5, 2013
Rated 5.0 out of 5.0 by Nice! The staff were nice. The only disappointment that I had was that I was told that only gold and platinum club members received a gift package. I usually receive one at all the other hotels that I have stayed and this was the first one that said that. Anyway, I did express my disapointment and did received one. They told me that some smaller hotels only give the welcome pkg. to higher club members. That is a bit rediculus, all you get really is a small bottle of water and a small bag of chips and sometimes a cookie. January 2, 2013
Rated 5.0 out of 5.0 by Definitely Recommend Staff was extremely helpful and the service was excellent. The busines center and gym were very convenient. Property was very clean. Overall I had an excellent experience and enjoyed my stay at this location. December 31, 2012
Rated 5.0 out of 5.0 by Great bed and well maintained property This property lives up to the high expectations we have come to experience at HIE hotels. The staff was professional, the bed was exceptional and the complimentary cookies were delicious. GREAT JOB EVERYONE. December 5, 2012
Rated 5.0 out of 5.0 by Great as always This hotel is located very close to Legoland and inside a convenient shopping center. The staff was great and the rooms had ample space and were very clean and comfortable. Having an in-room refrigerator, microwave and DVD player was wonderful, as we were traveling with children. The front desk had movies we could borrow, making our room time even more relaxing. Breakfast was great. The dining area seating was limited, so we had to wait for a table to empty, but overall, this is a great place to stay. November 11, 2012
Rated 5.0 out of 5.0 by Great Hotel I stayed at this hotel for two nights before moving out of state. The staff was accomodating and very friendly. We were able to use the breakfast room for a farewell party for friends and family. Great location, great hotel! Stayed at Holiday Inn Express on my trip out west.......will do so more in my travels. October 18, 2012
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