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Rated 4.7 out of 5 by 178 reviewers.
Rated 4.0 out of 5.0 by Room Cleaning Overall this was a nice clean newer hotel. We did seem to have an issue with our room being cleaned, first day we had the do not disturb sign out till early afternoon and then had to call for service. Room was serviced but trash can liners were not replaced and ice bucket liner was not left for the next day. We requested extra washcloths, but instead recieved extra of bath towels. Second day we left room for the day at 1pm and returned tired at 10:30, only to find our room was not cleaned. Housekeeping was across the hall when we left at 1pm! Front desk staff made an attempt to clean the trash and exchange the dirty towels, not the level of service I expected at $$$ per night. Room was very nice as well as all the furnishings, maybe a little adjustment to prices and housekeeping staff would make this a very nice property. March 23, 2013
Rated 5.0 out of 5.0 by Conveniently situated beside Legoland We always stay here because my son and his family live nearbye. We are very comfortable at the hotel, there is everything we need for our stay. The staff is friendly, including the front desk morning and night. I locked myself out my rental car and the guy at the desk was able to open the trunk for me, saved the day. The room and bathroom are always clean. I highly recommend this property. They are always willing to upgrade if there is availability. March 21, 2013
Rated 3.0 out of 5.0 by Disappointing with cost/condition of room This was the most expensive room that we were to stay in with HIE on our vacation and I was disappointed when we went to the room and the furniture had been written on, the edges around the room were dirty, and I found a bug around the air conditioner unit. Obviously not what I expected. Also, another bathroom with poor lighting and the bathroom ceiling was all patched up. The shower looked amazing, but didn't get to use it. It was a large walk in. I went to the desk, the employee on duty was great. She was able to give me another room, but it was a handicap room. Otherwise, the hotel would have had to call to have our room sprayed when we left for dinner. I declined that option. The employee also discounted the room for the first night by $25. We were staying there for two nights. One positive aspect of the handicap room was the bathroom lighting. It was great, but only a tub not a walk in shower. The TV was still small for the room and not HD, but the internet once again was available. The location of the HIE was good for us and the new room ended up being fine. I just expected more quality for the price. March 6, 2013
Rated 1.0 out of 5.0 by Front desk staff very helpful. Clock had been unplugged, probably so someone could use a charger. Had to plug in and reset. Went two days with out Kleenex tissues. Breakfast choices were not as many as others motels, but OK. Was just about to give up on this survey. Tried 5 times before it would let me use a nick name that hadn't been used. No way.. . March 5, 2013
Rated 5.0 out of 5.0 by Simple and comfy Second time at this hotel, nice staff, good clean breakfast area and nice rooms. February 27, 2013
Rated 5.0 out of 5.0 by Walk in Showers(Finally) I am so happy they had walk in showers, I can not stand tubs. The bed was amazingly comfortable. My favorite HIE bar none, I can not wait until I have work up there again so i can book. February 19, 2013
Rated 5.0 out of 5.0 by Great breakfast The rooms were very nice and the staff was great. It had one of the best breakfasts at any hotel we have ever stayed at and the gentleman who worked that area was wonderful. February 13, 2013
Rated 5.0 out of 5.0 by Very Quiet & Comfortable Nice clean bathroom, plenty of towels, very comfortable beds, quiet & peaceful, friendly staff, good value for price paid. We will stay here again. February 7, 2013
Rated 5.0 out of 5.0 by Great service and comfortable bed The assistance received from the front desk staff before our arrival was fabulous. Special thanks to Ginette and Joseph for your professionalism and the genuine care our family received, as always, during a very difficult time. We are all truly grateful to you both. February 1, 2013
Rated 5.0 out of 5.0 by Did what they promised Evry comfortable room with efficient design for microwave and refrig. Staff was pleasant and breakfast very complete.. Only downside was finding hotel at night. It is off the main street and difficult to see so look for Home Depot and you are there. We had a one night stay and worked like it was supposed too. February 1, 2013
Rated 4.0 out of 5.0 by location Check in was quick and easy. Staff helpful and courteous. Hotel was close to restaurants and stores. January 17, 2013
Rated 5.0 out of 5.0 by Clean and comfortable Very pleasant experience, nice and clean, super comfortable beds and pillows, good size room. Good breakfast buffet. Close to Legoland. January 11, 2013
Rated 4.0 out of 5.0 by Comfortable beds, disappointed in the service. I want to start with the positives. The beds and pillows are soooo comfortable and the rooms are clean and spacious. I've always experienced amazing customer service until this last time in late December. My son always looks forward to enjoying a cookie or two at check in and this time, there were no cookies. The man at the front desk told me that they had no cookies that day and didn't know if they would offer them the next day b/c he was off the next day. Not the answer my 4 year old wanted to hear but we dealt with it. The next morning, we went to breakfast and half the items were gone. I wanted to give my son orange juice and the machine was turned off at ten o'clock sharp. When I kindly asked the woman in charge if my son can have a cup of orange juice, she impolitely told me that breakfast was over but, with an little attitude, turned on the machine so he could have a small cup of juice. Not sure if I'll stay there again; the rate will have to be amazing! January 5, 2013
Rated 5.0 out of 5.0 by Nice! The staff were nice. The only disappointment that I had was that I was told that only gold and platinum club members received a gift package. I usually receive one at all the other hotels that I have stayed and this was the first one that said that. Anyway, I did express my disapointment and did received one. They told me that some smaller hotels only give the welcome pkg. to higher club members. That is a bit rediculus, all you get really is a small bottle of water and a small bag of chips and sometimes a cookie. January 2, 2013
Rated 5.0 out of 5.0 by Definitely Recommend Staff was extremely helpful and the service was excellent. The busines center and gym were very convenient. Property was very clean. Overall I had an excellent experience and enjoyed my stay at this location. December 31, 2012
Rated 5.0 out of 5.0 by Great bed and well maintained property This property lives up to the high expectations we have come to experience at HIE hotels. The staff was professional, the bed was exceptional and the complimentary cookies were delicious. GREAT JOB EVERYONE. December 5, 2012
Rated 5.0 out of 5.0 by Great as always This hotel is located very close to Legoland and inside a convenient shopping center. The staff was great and the rooms had ample space and were very clean and comfortable. Having an in-room refrigerator, microwave and DVD player was wonderful, as we were traveling with children. The front desk had movies we could borrow, making our room time even more relaxing. Breakfast was great. The dining area seating was limited, so we had to wait for a table to empty, but overall, this is a great place to stay. November 11, 2012
Rated 5.0 out of 5.0 by Great Hotel I stayed at this hotel for two nights before moving out of state. The staff was accomodating and very friendly. We were able to use the breakfast room for a farewell party for friends and family. Great location, great hotel! Stayed at Holiday Inn Express on my trip out west.......will do so more in my travels. October 18, 2012
Rated 4.0 out of 5.0 by Air conditioning problems Some of the hotel rooms I stay in appear to have a sensor on the AC that cuts back at night or if no one is in the room. I wake up uncomfortable and the room is hotter than it was when I went to bed. I have also walked into a room that is warmer than the setting on the AC unit. This was one of those rooms. The result is being awakened during the night and not getting enough rest. Who ever had this idea should try to sleep in one of these rooms. I suggest figuring out another way to cut costs that does not interfere with a customers rest. October 17, 2012
Rated 5.0 out of 5.0 by Hotel is convenient to everything! We visited this hotel in June with our grandson. It is very convenient to Legoland which was our destination. It was also convenient to stores and shopping. The staff was wonderful and gave us some great dinner recommendations and even provided menus. We couldn't have picked a better place to stay and would definitely recommend it. October 5, 2012
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