Rated 4.6 out of 5 by 45
Rated 1.0 out of 5.0 by BadstayatHIE Do not stay here!
This was hands down one of the worst stays I have experienced. This hotel is not properly managed at all. Do not stay here unless you are one of the regular guests who are treated like gold.
December 1, 2013
Rated 1.0 out of 5.0 by BadstayatHIE Worst stay I've ever had.
Stay clear of this hotel. We were checked into a room with a blown outlet in the bathroom; being we were in town for a wedding, this would have made getting ready more difficult. We notified the front desk and they were unsympathetic and said it probably worked and that they would send a maintenance person down. The maintenance man said that it was probably still good. I asked him to test it and he stated that he did not have a tester. After several minutes of looking at the black marks all around the outlet, the maintenance man decided to try an appliance in it and it was magically broken. I had to go to the front desk and ask for another room: to which we were placed in a smaller room. The manager finally emerged and started telling us about her a hotel experience she encountered in Mexico. That would be a great story if we weren't in the north suburbs of Chicago. We were finally placed in a bigger room, but one that had food on the floor, grease on the mirror and brown matter on the bathroom light-switch. When I brought this to the hotel staff was treated with complete disrespect.
December 1, 2013
Rated 5.0 out of 5.0 by limies Friendly stay
Stayed for 10 days and, considering the star rating of this hotel, we found it excellent. All staff professional in their duties and very friendly and room comfortable. Availability of coffee/tea all day, as well as free wi fi, was much appreciated. Maybe we were just lucky, but we had the pool, hot tub and gym to ourselves on every occasion we used them, (a spin bike in the gym would be nice).
Overall, no complaints and would certainly return.
November 29, 2013
Rated 4.0 out of 5.0 by FDOJ excellent accomodations sad breakfast
When it comes to a quality and clean room and convenience and facilities and sleeping and comfort and prompt assistance, the place ranks very high!
Don't expect to eat like a king, however, the effort is clear, but the quality is lacking. Plan to have a weak cup of coffee and find a nice breakfast restaurant if you enjoy breakfast. If you want something quick for kids, eat the cereal. (Avoid the rubbery pancakes, cold biscuits, kibbles and bits gravy, and crumble eggs. Grab a cinnamon roll and "coffee" and scoot.)
November 19, 2013
Rated 5.0 out of 5.0 by Piratespatty good location and great service
my husband and I spent one night and I have to say that this is the best Holiday Inn Express I have stayed at. It was up-to-date, very clean and the staff was very friendly. A pet-friendly hotel is sometimes hard to find. The staff was very accomodating.
November 19, 2013
Rated 5.0 out of 5.0 by Kathy0124 Great service!
Many family members and friends stayed at the Lake Zurich, IL HI while attending my son's wedding. The staff was wonderful and very accommodating. Several last-minute requests were made, and I felt that everything was taken care of as quickly, and seamlessly as possible. I would highly recommend a holiday inn, and especially the lake Zurich inn.
November 15, 2013
Rated 5.0 out of 5.0 by Drank Great pillows and bedding
Great stay. Comforter pillows bed super comfortable
November 6, 2013
Rated 5.0 out of 5.0 by AHB67 overall very comfortable room
overall very comfortable room and friendly staff, Clean room and clean breakfast area.
October 30, 2013