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Rated 4.5 out of 5 by 82 reviewers.
Rated 3.0 out of 5.0 by Returning guest, disappointing stay second night I am a priority club member and returning quest to the Lake Zurich Holiday Inn Exp with reservations for 2 nights. I have never stayed at any hotel that did not straighten up your room on the second night. After being gone all day, from 7 a.m. till 7 p.m. to return to a room in the same shape as I left 12 hours before was very disappointing. Granted the hotel was booked full but adequate housekeeping staff should have been in place by management. After being outdoors all day in the heat & humidity, we were all looking forward to a shower before going to dinner. Surprise, a note was placed under our door, "Sorry staff could not get to your room. Go to the front desk if you need towels,etc." After 12 hours, they couldn't get to our room? After 45 minutes, did receive towels, no washcloths. Front desk did subtract a minor amount from our billing. I feel I paid top dollar for incompetency. Will I stay here again? Yes, I'll give it another try. Great location, staff friendly, (especially young lady in breakfast room), room and amenities are good, quiet & restful. Also, reservation clerk went out of her way to get me reservations for 2 nights, very commendable. July 16, 2014
Rated 5.0 out of 5.0 by Great Experience Stayed there to attend my nieces wedding. We had a free shuttle ride to and from the wedding/reception which was wonderful since we were not from the area and didn't want to have to drive at night in an area we were not familiar with. Very nice room, and good breakfast. Would stay there again. July 15, 2014
Rated 4.0 out of 5.0 by Family get-together, we all paid different prices The facility and room were great. Good breakfast. We booked our room by phone because my sister-in-law had reserved a block of rooms for out-of-town guests for her 20th anniversary party. There was supposed to be a discount. The rest of the family booked their rooms online. We paid at least $25 more than anyone else. The manager would not adjust the price. The lesson is book online!! July 10, 2014
Rated 5.0 out of 5.0 by Very nice place Was exactly what we needed for a family reunion weekend. July 10, 2014
Rated 1.0 out of 5.0 by Noisy Party Hotel Noisy guests kept us awake. The management did practically nothing to solve the problem. We left at 2:30am. June 25, 2014
Rated 5.0 out of 5.0 by Great Stay The entry to the hotel needs work. Parking lot and entry roads need work of resurfacing June 20, 2014
Rated 4.0 out of 5.0 by rooms are clean and comfortable We had used bottles of shampoo and conditioner in our bathroom for us to use. The breakfast person wasn't there at breakfast time cause they were driving hotel van so no service 2 of the 4 days. The security lock on the door was broke and there was no way to know what the tv channels were or the programs to watch for they never provided it so it was very hard to relax when you spend most of your time channel surfing.. June 13, 2014
Rated 5.0 out of 5.0 by great service with amazing front desk I stayed at this place for a week because I was new to the place and also had o find accommodation. I did not have a car for the first six days. Their shuttle service proved to be a blessing in disguise for me. The front desk staff were so helpful. Everyone of them included the manager are so sweet by nature. The new girl who serves breakfast is also very kind and she did provide hot milk to me a couple of times. I would recommend this property to all guests who come to Lake Zurich, for leisure and business at Kemper Lakes. I have stayed in three Holiday Inns, this one was the best by far !!! June 7, 2014
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