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Rated 4.5 out of 5 by 84 reviewers.
Rated 5.0 out of 5.0 The Experience As soon as I entered the reception area, I was greeted by a very friendly receptionist. She immediately recognized my status and thanked me. In her efforts to upgrade my room, she also contacted the GM and Day manager there for assistance. All the staff greeted me at that point. I had arrived at the hotel hours before the scheduled check in time, yet there were able to find me a room and also upgrade the room for me. July 22, 2014
Rated 5.0 out of 5.0 convenient to everything we stayed at the hotel for 5 nights. withing walking distance there were 4 or 5 restaurants. The staff was very friendly. We had a suite and it was great with sink, refrigerator and microwave. The room layout was also very nice. July 17, 2014
Rated 3.0 out of 5.0 by Returning guest, disappointing stay second night I am a priority club member and returning quest to the Lake Zurich Holiday Inn Exp with reservations for 2 nights. I have never stayed at any hotel that did not straighten up your room on the second night. After being gone all day, from 7 a.m. till 7 p.m. to return to a room in the same shape as I left 12 hours before was very disappointing. Granted the hotel was booked full but adequate housekeeping staff should have been in place by management. After being outdoors all day in the heat & humidity, we were all looking forward to a shower before going to dinner. Surprise, a note was placed under our door, "Sorry staff could not get to your room. Go to the front desk if you need towels,etc." After 12 hours, they couldn't get to our room? After 45 minutes, did receive towels, no washcloths. Front desk did subtract a minor amount from our billing. I feel I paid top dollar for incompetency. Will I stay here again? Yes, I'll give it another try. Great location, staff friendly, (especially young lady in breakfast room), room and amenities are good, quiet & restful. Also, reservation clerk went out of her way to get me reservations for 2 nights, very commendable. July 16, 2014
Rated 5.0 out of 5.0 by Great Experience Stayed there to attend my nieces wedding. We had a free shuttle ride to and from the wedding/reception which was wonderful since we were not from the area and didn't want to have to drive at night in an area we were not familiar with. Very nice room, and good breakfast. Would stay there again. July 15, 2014
Rated 4.0 out of 5.0 by Family get-together, we all paid different prices The facility and room were great. Good breakfast. We booked our room by phone because my sister-in-law had reserved a block of rooms for out-of-town guests for her 20th anniversary party. There was supposed to be a discount. The rest of the family booked their rooms online. We paid at least $25 more than anyone else. The manager would not adjust the price. The lesson is book online!! July 10, 2014
Rated 5.0 out of 5.0 by Very nice place Was exactly what we needed for a family reunion weekend. July 10, 2014
Rated 1.0 out of 5.0 by Noisy Party Hotel Noisy guests kept us awake. The management did practically nothing to solve the problem. We left at 2:30am. June 25, 2014
Rated 5.0 out of 5.0 by Great Stay The entry to the hotel needs work. Parking lot and entry roads need work of resurfacing June 20, 2014
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