Rated 4.7 out of 5 by 55
Rated 3.0 out of 5.0 by Joe77777777 Not the best stay we have had at this hotel
We always stay here when traveling up to Lake Zurich for business. The room we had was comfortable and the staff is always pleasant. Although this time the toilet kept running so we could hear it every so often through the night, it must have a slow leak. I forgot to tell the staff before leaving the hotel as I am sure they wouldn't know this unless someone complained. The other issue we had was the alarm clock in the room next to us went off at 5am and I could hear it like it was in our room. I wasn't sure if anyone was in the room and kept thinking they would be shutting it off. I had to call down to the front desk to ask them to shut it off about 6am. Also I could hear the snow plow out front about 5:30 am so it was a rough morning and not a very peacful rest. We have never had any issues here but they seemed to pile up all in one night.
February 13, 2014
Rated 5.0 out of 5.0 by Consultant0 Fantastic!
Stayed here 6 months and the only thing I would have asked for was a recycling program and more outlets easily accessible from the bed.
February 3, 2014
Rated 5.0 out of 5.0 by Lancs22 Good choice
Clean, , comfortable and very enjoyable. Cannot find fault with this hotel.
January 24, 2014
Rated 5.0 out of 5.0 by auced6371 a nice place to stay
I am a big user of holiday inn hotels, its usually my pick when my work sends me on business trips, this trip was for pleasure, I was very impressed with this location, I had usually stayed with a different brand when I visit that area. From now on I will go 10 minutes out of my way to use this location, its one of the nicest hotels in that area. Plus I was recognized for my point status and was offered my choice of 300 extra points or the goody bag, I took the points instead of course. Clean big rooms for the money, safe parking lot was cleared of snow very well, the staff was friendly and the internet was fast enough to Skype, which is pretty good for me. However, this was the first holiday inn with me being a gold member that I did not get the free news paper at my door in the morning, not a big enough deal for me not to come back but that was the only con that I can even think of
January 10, 2014
Rated 5.0 out of 5.0 by auced6371 Great hotel
great hotel, I was very surprised as the value of the room, everything was great, I have no complaints and will be staying in this hotel again when I revisit that area.
January 8, 2014
Rated 5.0 out of 5.0 by Snocross118 Great experience
We've stayed there numerous times simply because the beds are AMAZINGLY comfortable and the staff is the best! It is always spotlessly clean and there customer service is outstanding!
December 31, 2013
Rated 5.0 out of 5.0 by Nick959 excellent staff
One of the best IHG hotels I have ever stayed. Would recommend to associates , friends and family.
December 22, 2013
Rated 5.0 out of 5.0 by debby2013 Comfortable Bed/Pillow and Clean Hotel
Our total experience was excellent. The hotel and our room were clean; the halls here quiet. Loved the mattress and pillows so had a great night's sleep. The staff was friendly and helpful. We will definitely stay here when we are back in the area. Highly recommend staying at this hotel.
December 18, 2013