Rated 4.7 out of 5 by 55
Rated 5.0 out of 5.0 by gina60 Ms.
Lovely, clean, well appointed. The staff were excellent. My disabled mother was also along and the staff were so helpful. We were there for a week to visit family and friends at Thanksgiving and the holiday decorations and fireplace in the common areas was were wonderful for entertaining.
December 8, 2013
Rated 5.0 out of 5.0 by williamsfamily2000 Everything you need for a family of 5
Our room (2 Queen beds and sofa sleeper) was a suite with desk, microwave and fridge. It had a lot of space for my wife and I plus our 3 kids.
Breakfast was excellent with enough variety for everyone. We will be back!!!!!!!!!!!!!!!!
December 5, 2013
Rated 5.0 out of 5.0 by Pro323 Very friendly and very pet friendly!
From the minute we walked in we were greeted very friendly and had no problem with our service dog and our other two dogs. We felt very welcomed! The breakfast was very good.
December 3, 2013
Rated 1.0 out of 5.0 by BadstayatHIE Do not stay here!
This was hands down one of the worst stays I have experienced. This hotel is not properly managed at all. Do not stay here unless you are one of the regular guests who are treated like gold.
December 1, 2013
Rated 5.0 out of 5.0 by limies Friendly stay
Stayed for 10 days and, considering the star rating of this hotel, we found it excellent. All staff professional in their duties and very friendly and room comfortable. Availability of coffee/tea all day, as well as free wi fi, was much appreciated. Maybe we were just lucky, but we had the pool, hot tub and gym to ourselves on every occasion we used them, (a spin bike in the gym would be nice).
Overall, no complaints and would certainly return.
November 29, 2013
Rated 4.0 out of 5.0 by FDOJ excellent accomodations sad breakfast
When it comes to a quality and clean room and convenience and facilities and sleeping and comfort and prompt assistance, the place ranks very high!
Don't expect to eat like a king, however, the effort is clear, but the quality is lacking. Plan to have a weak cup of coffee and find a nice breakfast restaurant if you enjoy breakfast. If you want something quick for kids, eat the cereal. (Avoid the rubbery pancakes, cold biscuits, kibbles and bits gravy, and crumble eggs. Grab a cinnamon roll and "coffee" and scoot.)
November 19, 2013
Rated 5.0 out of 5.0 by Piratespatty good location and great service
my husband and I spent one night and I have to say that this is the best Holiday Inn Express I have stayed at. It was up-to-date, very clean and the staff was very friendly. A pet-friendly hotel is sometimes hard to find. The staff was very accomodating.
November 19, 2013
Rated 5.0 out of 5.0 by Kathy0124 Great service!
Many family members and friends stayed at the Lake Zurich, IL HI while attending my son's wedding. The staff was wonderful and very accommodating. Several last-minute requests were made, and I felt that everything was taken care of as quickly, and seamlessly as possible. I would highly recommend a holiday inn, and especially the lake Zurich inn.
November 15, 2013
Rated 5.0 out of 5.0 by Drank Great pillows and bedding
Great stay. Comforter pillows bed super comfortable
November 6, 2013
Rated 5.0 out of 5.0 by AHB67 overall very comfortable room
overall very comfortable room and friendly staff, Clean room and clean breakfast area.
October 30, 2013
Rated 4.0 out of 5.0 by Catjo Good location, comfortable beds
This hotel is located in a great location--close to restaurants, stores, Trader Joe's, Starbucks, etc. There is a shuttle that will take you to places that are within 5 miles of the hotel--the shuttle is complimentary.
The breakfast was average. They had egg omelets and the second day there was ham in them (I don't eat ham). They need to put up signage as to what each entree is.
Beds were very comfortable.
October 23, 2013
Rated 5.0 out of 5.0 by jolivarri Wonderful!
My team and I just booked another room In Wisconsin, because we enjoyed our stay so much! Thanks for allowing us to stay together as a team in one of your suites!
October 20, 2013
Rated 5.0 out of 5.0 by LAH66 Second Stay
This is my second time staying at this hotel and the staff makes you feel welcome as soon as you arrive. They are always very friendly and make sure you you have been taken care of.
October 14, 2013
Rated 5.0 out of 5.0 by TravelingSalesman Well Done
Nice place, nice location, nice people, clean rooms. Enjoyed the stay and will be back.
October 11, 2013
Rated 5.0 out of 5.0 Phenominal
Your holiday inn express in Lake Zurich, IL is Amazing!
I have not enjoyed a hotel stay like this in decades
I truly was made to feel like family Tracy and Hanan are irreplaceable at your hotel
There is no where I would rather stay and I would highly recommend them to anyone and to all of my friends and family!!!!!
October 10, 2013
Rated 5.0 out of 5.0 by TeamAlbeck Easy and comfortable
We stayed two nights at the Holiday Inn Express in Lake Zurich with our three children. It was exactly what we needed, a clean, place to stay that had a pool at a reasonable cost. Thanks again for an easy and comfortable place for us to stay!
September 20, 2013
Rated 5.0 out of 5.0 Clean Clean Clean
Very clean and updated spacious room, We felt safe & comfortable with our stay.
August 30, 2013
Rated 5.0 out of 5.0 by Miamiamd Great Stay
The staff is always very friendly and helpful at this hotel. The hotel is always clean and breakfast is good. The beds are very comfortable.
August 28, 2013
Rated 3.0 out of 5.0 by jrburd2001 Wrong rate
When I checked into the hotel I asked specifically if my corporate rate was assigned to the reservation and was told yes. When I checked out the rate on my bill was $15 dollars a day higher. I questioned the invoice and the person at the front desk tried to change the rate, but was not able. I was told the rate was lock in and she could not get it corrected. Watch the rate or you will pay for it!
August 26, 2013
Rated 5.0 out of 5.0 by THEKIDWISCONSIN No complaints...
We were in the area for a rock festival so it was only a check in, change, leave, back to crash and out in the morning but we had no complaints.
Room was clean and w/the pullout plenty of room for three of us.
Front desk staff was very friendly and she was able to get us checked in about noon so we didn't have to check in when we got back at midnight.
Would stay there again next year for this festival.
August 22, 2013
Rated 5.0 out of 5.0 by tommytime Very Clean, Quiet & Comfortable
Very accomodating hotel - management & staff. I ended up not needing my room for a second night, but had purchased early online with a credit card so there was an issue with refunding the unneeded night. After discussing with the front desk staff I was told that the management would contact me first thing Monday morning. To be honest, I didn't expect anything to come of this and expected to have to eat the second night - which was not gonna make me happy and also make me never prepay online again if I am not absolutley sure how many nights i will need a room. I contacted IHG headquarters to find out what my options were and they said it was up tot he individual hotel. As promised, the manager callled me later monday morning. She said that she had already refunded the unused night to my credit card. I was very happy.
August 18, 2013
Rated 5.0 out of 5.0 by davja6355 Dave J
was a very nice stay
Poor signage with the GPS telling us you were located across the road
August 16, 2013
Rated 5.0 out of 5.0 by Chrisbus Awesome service at the front desk
Was wonderfully suprised. The reception at the fron desk was wonderful, very nice staff.
August 14, 2013
Rated 5.0 out of 5.0 by Khscoach Vacation
This hotel was outstanding. Rooms were great, the staff went out of their way to make us feel at home. We will come back and stay there again.
August 9, 2013
Rated 3.0 out of 5.0 by Sedona7 Very Disappointed
I was extremely upset that I had booked my room several weeks in advance and requested a room on the ground floor for personal reasons.
When I arrived I was told that this was not possible. For the money I paid I was truly upset. Then they leave a bag of jelly beans in my room to apologize and guess what? We cannot eat jelly beans.
It only gets worse. We went down for breakfast at 9:30 and they were out of the eggs and other items due to the large crowd that was served previously. I felt sorry for the young man who was running this and he apologized very sincerely. What a great worker he was. They finally brought more food in and some woman general who I found out later works the front desk was practically taking the tongs out of my hands because breakfast was supposedly over. The young man brought me new tongs so I could eat. He deserves a raise!
In addition I would like to give a heads up to the shuttle driver. What a great asset he is to this establishment.
He definitely made up for all the problems we incurred.
August 8, 2013
Rated 4.0 out of 5.0 by LeTUMBA08 Nice, Clean Accomodations
As a IHG Platinum Elite memember, I thought I would be recognized at check-in and thanked for my continued business, but this didn't happen.
The room I was in was very nice and was extremely clean.
The pool was cold, but the hot tub was hot.
My room was quiet at night and I slept very well.
I had forgotten to pack shaving cream, so I asked the front desk manager if they had the small, travel sized they could give to me. She returned with some lotion that is used as aftershave; guess she didn't understand that aftershave applied after a person shaves. Instead of discussing this with her, I choose to take it and simply return to my room.
August 7, 2013
Rated 3.0 out of 5.0 by COCA Great local place to stay.
Close to our family and friends. Third time we have stayed here, again a great location if you have family in the area.
July 7, 2013
Rated 5.0 out of 5.0 by Haley1 Nice Stay
Room was great, breakfast was fantastic. My only complaint would have to be the pool. When looking online, the pictures of the pool were not very accurate. Very small pool. The deepest part of the pool was 4 feet. Besides that, my experience with this hotel was exceptional.
June 29, 2013
Rated 5.0 out of 5.0 by GrandmaA Staff
The staff was wonderful each time we dealt with them. Also they worked to fix my error. We plan to stay there again.
We also told everyone what a nice breakfast and room we had.
June 10, 2013
Rated 4.0 out of 5.0 by izzy1169 restaurant and bar not available.
I enjoyed my stay of 6 days but would haved liked it more if there was a full restaurant (breakfast, lunch, & dinner menus) and a bar & lounge for all guests. I was part of a large group of guests in town for awedding and would have enjoyed eating and drinking with them before and after wedding. I am from new jersey but not sure the state of Illinois allows these services?
June 8, 2013