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Rated 4.5 out of 5 by 110 reviewers.
Rated 3.0 out of 5.0 by Holiday Inn Lake Zurich Ok, but room was a little dirty and coffee maker had moldy filters in it. Tv didn't work and had to call. September 4, 2014
Rated 4.0 out of 5.0 by Good value for the area Comfortable bed and pillows. Nice staff. Breakfast food could have been fresher. Guests need ability to control room temp more accurately. Reasonable price for the area. September 1, 2014
Rated 5.0 out of 5.0 by My Temporary Home I stayed there for 12 days between the sale of my house and getting the keys for my new one. I was always given positive attention from the staff. There was a manager's reception several times during my stay which brought guests together and felt welcoming. My overall experience was wonderful and made me feel like I wasn't homeless for those 12 days. August 24, 2014
Rated 5.0 out of 5.0 by very nice place my family and i spent a few vacation days there recently and had an excellent experience. I would only suggest that the owners invest in an outdoor area where folks can hang out. August 21, 2014
Rated 5.0 out of 5.0 by Nice place to stay. I enjoy this hotel. It is very quiet and comfortable and the staff seems genuinely interested in helping you. August 21, 2014
Rated 5.0 out of 5.0 by Quiet and clean Attentive staff - quick answers to questions. Employees sincere in answering questions and providing solutions. August 19, 2014
Rated 5.0 out of 5.0 by Good value, great location for business travel This was close to the client, and breakfast onsite provided, and was clean/convenient. I will stay here again. August 19, 2014
Rated 5.0 out of 5.0 by Yes! Excellent and helpful staff - very people oriented crew - lovely clean and tidy environment - breakfasts were sensational. Pool and jaccuzzi were just a blast! Appreciated the shuttle service we used a couple of times. Would recommend these accommodations to anyone. August 18, 2014
Rated 5.0 out of 5.0 by Staff Your staff was very good with the exception of the safe incident that I outlined earlier. In particular there was a young man, tall with dark hair, that was very attentive both in the breakfast area and when doing other duties. August 15, 2014
Rated 5.0 out of 5.0 by Great Staff The staff was very friendly and very helpful. I would come back here anytime!! August 14, 2014
Rated 4.0 out of 5.0 by friendly/helpful staff. ALOT of hallway drove 11 hrs to this hotel...couldn't get to sleep as early as we wanted due to hall noise August 7, 2014
Rated 5.0 out of 5.0 by Great Service The staff was very helpful to accommodate my needs, especially Tim who got me where I needed on time. Clean property. Highly recommended. August 7, 2014
Rated 5.0 out of 5.0 by Wedding Trip A very good Holiday Inn Express that will meet all your expectations. All of the folks attending the wedding seemed to enjoy the rest and relaxation provided by the inn. August 4, 2014
Rated 5.0 out of 5.0 by Will definitely stay again! Well maintained, clean property in great location. July 31, 2014
Rated 5.0 out of 5.0 by Stay It was above expectations. The only real issue I have is the length of this survey. Way too long. I did have an issue with my final bill but it was resolved. July 31, 2014
Rated 5.0 out of 5.0 by Very Clean and accomodating The staff was very friendly and helpful with directions etc. The room was very clean and comfortable. July 28, 2014
Rated 5.0 out of 5.0 by Good breakfast and great service Overall a very clean, well kept hotel. Visited overnight prior to a triathlon. Very accommodating to late check-out. Personable front desk employees. Would easily stay here again. July 24, 2014
Rated 5.0 out of 5.0 by Had a good stay-cation at the Holiday Inn LZ Overall a great stay. We stay at Holidays Inn frequently and this one was great. The staff is very nice and helpful. We enjoyed our time there. I would recommend this hotel, it gives you great value. Breakfast could have had more variety and occasionally they ran out of some stable items. The staff was great and very helpful and the managers night twice a week was great. July 22, 2014
Rated 5.0 out of 5.0 by The Experience As soon as I entered the reception area, I was greeted by a very friendly receptionist. She immediately recognized my status and thanked me. In her efforts to upgrade my room, she also contacted the GM and Day manager there for assistance. All the staff greeted me at that point. I had arrived at the hotel hours before the scheduled check in time, yet there were able to find me a room and also upgrade the room for me. July 22, 2014
Rated 5.0 out of 5.0 convenient to everything we stayed at the hotel for 5 nights. withing walking distance there were 4 or 5 restaurants. The staff was very friendly. We had a suite and it was great with sink, refrigerator and microwave. The room layout was also very nice. July 17, 2014
Rated 3.0 out of 5.0 by Returning guest, disappointing stay second night I am a priority club member and returning quest to the Lake Zurich Holiday Inn Exp with reservations for 2 nights. I have never stayed at any hotel that did not straighten up your room on the second night. After being gone all day, from 7 a.m. till 7 p.m. to return to a room in the same shape as I left 12 hours before was very disappointing. Granted the hotel was booked full but adequate housekeeping staff should have been in place by management. After being outdoors all day in the heat & humidity, we were all looking forward to a shower before going to dinner. Surprise, a note was placed under our door, "Sorry staff could not get to your room. Go to the front desk if you need towels,etc." After 12 hours, they couldn't get to our room? After 45 minutes, did receive towels, no washcloths. Front desk did subtract a minor amount from our billing. I feel I paid top dollar for incompetency. Will I stay here again? Yes, I'll give it another try. Great location, staff friendly, (especially young lady in breakfast room), room and amenities are good, quiet & restful. Also, reservation clerk went out of her way to get me reservations for 2 nights, very commendable. July 16, 2014
Rated 5.0 out of 5.0 by Great Experience Stayed there to attend my nieces wedding. We had a free shuttle ride to and from the wedding/reception which was wonderful since we were not from the area and didn't want to have to drive at night in an area we were not familiar with. Very nice room, and good breakfast. Would stay there again. July 15, 2014
Rated 4.0 out of 5.0 by Family get-together, we all paid different prices The facility and room were great. Good breakfast. We booked our room by phone because my sister-in-law had reserved a block of rooms for out-of-town guests for her 20th anniversary party. There was supposed to be a discount. The rest of the family booked their rooms online. We paid at least $25 more than anyone else. The manager would not adjust the price. The lesson is book online!! July 10, 2014
Rated 5.0 out of 5.0 by Very nice place Was exactly what we needed for a family reunion weekend. July 10, 2014
Rated 1.0 out of 5.0 by Noisy Party Hotel Noisy guests kept us awake. The management did practically nothing to solve the problem. We left at 2:30am. June 25, 2014
Rated 5.0 out of 5.0 by Great Stay The entry to the hotel needs work. Parking lot and entry roads need work of resurfacing June 20, 2014
Rated 4.0 out of 5.0 by rooms are clean and comfortable We had used bottles of shampoo and conditioner in our bathroom for us to use. The breakfast person wasn't there at breakfast time cause they were driving hotel van so no service 2 of the 4 days. The security lock on the door was broke and there was no way to know what the tv channels were or the programs to watch for they never provided it so it was very hard to relax when you spend most of your time channel surfing.. June 13, 2014
Rated 5.0 out of 5.0 by great service with amazing front desk I stayed at this place for a week because I was new to the place and also had o find accommodation. I did not have a car for the first six days. Their shuttle service proved to be a blessing in disguise for me. The front desk staff were so helpful. Everyone of them included the manager are so sweet by nature. The new girl who serves breakfast is also very kind and she did provide hot milk to me a couple of times. I would recommend this property to all guests who come to Lake Zurich, for leisure and business at Kemper Lakes. I have stayed in three Holiday Inns, this one was the best by far !!! June 7, 2014
Rated 5.0 out of 5.0 by Clean and comfortable Enjoyed our stay but to be honest we were disappointed in the quality of the food. We don't expect restaurant food when staying at a hotel but the egg 'things' were tasteless and the cool pancake machine spit out little round pieces of cardboard. The boiled eggs were great and the cereal was nice. Just stay away from the warmed up stuff. June 6, 2014
Rated 5.0 out of 5.0 by Friendly and Helpful staff Our stay at this hotel was wonderful as the staff was helpful and friendly. I would definitely recommend this hotel to anyone who is staying in the area. June 5, 2014
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