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Rated 4.5 out of 5 by 95 reviewers.
Rated 5.0 out of 5.0 by Very Clean, Quiet & Comfortable Very accomodating hotel - management & staff. I ended up not needing my room for a second night, but had purchased early online with a credit card so there was an issue with refunding the unneeded night. After discussing with the front desk staff I was told that the management would contact me first thing Monday morning. To be honest, I didn't expect anything to come of this and expected to have to eat the second night - which was not gonna make me happy and also make me never prepay online again if I am not absolutley sure how many nights i will need a room. I contacted IHG headquarters to find out what my options were and they said it was up tot he individual hotel. As promised, the manager callled me later monday morning. She said that she had already refunded the unused night to my credit card. I was very happy. August 18, 2013
Rated 5.0 out of 5.0 by Dave J was a very nice stay Poor signage with the GPS telling us you were located across the road August 16, 2013
Rated 5.0 out of 5.0 by Awesome service at the front desk Was wonderfully suprised. The reception at the fron desk was wonderful, very nice staff. August 14, 2013
Rated 5.0 out of 5.0 by Vacation This hotel was outstanding. Rooms were great, the staff went out of their way to make us feel at home. We will come back and stay there again. August 9, 2013
Rated 3.0 out of 5.0 by Very Disappointed I was extremely upset that I had booked my room several weeks in advance and requested a room on the ground floor for personal reasons. When I arrived I was told that this was not possible. For the money I paid I was truly upset. Then they leave a bag of jelly beans in my room to apologize and guess what? We cannot eat jelly beans. It only gets worse. We went down for breakfast at 9:30 and they were out of the eggs and other items due to the large crowd that was served previously. I felt sorry for the young man who was running this and he apologized very sincerely. What a great worker he was. They finally brought more food in and some woman general who I found out later works the front desk was practically taking the tongs out of my hands because breakfast was supposedly over. The young man brought me new tongs so I could eat. He deserves a raise! In addition I would like to give a heads up to the shuttle driver. What a great asset he is to this establishment. He definitely made up for all the problems we incurred. August 8, 2013
Rated 4.0 out of 5.0 by Nice, Clean Accomodations As a IHG Platinum Elite memember, I thought I would be recognized at check-in and thanked for my continued business, but this didn't happen. The room I was in was very nice and was extremely clean. The pool was cold, but the hot tub was hot. My room was quiet at night and I slept very well. I had forgotten to pack shaving cream, so I asked the front desk manager if they had the small, travel sized they could give to me. She returned with some lotion that is used as aftershave; guess she didn't understand that aftershave applied after a person shaves. Instead of discussing this with her, I choose to take it and simply return to my room. August 7, 2013
Rated 3.0 out of 5.0 by Great local place to stay. Close to our family and friends. Third time we have stayed here, again a great location if you have family in the area. July 7, 2013
Rated 5.0 out of 5.0 by Nice Stay Room was great, breakfast was fantastic. My only complaint would have to be the pool. When looking online, the pictures of the pool were not very accurate. Very small pool. The deepest part of the pool was 4 feet. Besides that, my experience with this hotel was exceptional. June 29, 2013
Rated 5.0 out of 5.0 by Staff The staff was wonderful each time we dealt with them. Also they worked to fix my error. We plan to stay there again. We also told everyone what a nice breakfast and room we had. June 10, 2013
Rated 4.0 out of 5.0 by restaurant and bar not available. I enjoyed my stay of 6 days but would haved liked it more if there was a full restaurant (breakfast, lunch, & dinner menus) and a bar & lounge for all guests. I was part of a large group of guests in town for awedding and would have enjoyed eating and drinking with them before and after wedding. I am from new jersey but not sure the state of Illinois allows these services? June 8, 2013
Rated 5.0 out of 5.0 by Outstanding I travel a fair amount for my living and therefore stay at IGH properties quite often. This one was not only well managed and well kept but also was just far enough out of Chicago that it felt a bit like home. I can't say that about most. Keep up the good work! May 21, 2013
Rated 5.0 out of 5.0 by A Good Value, Clean Room and Excellent Breakfast The Holiday Inn Express of Lake Zurich - Barrigton is our preferred accomodation. We come to Lake Zurich about three times per year, and our stay is always pleasant. Staff is always helpful and courteous, and check-in / check-out is always quick and efficient. The rooms are up to date, clean, comfortable and well furnished. The breakfast selection is very good and, as a picky eater, even I can find plenty to make a full, good tasting meal. We have not had the occasion to use the pool, business center or the exercise center. May 17, 2013
Rated 5.0 out of 5.0 by Wonderful Hotel The staff at this hotel is always so helpful and friendly. The rooms are clean and fresh. Breakfast has a good variety. I will stay here again May 8, 2013
Rated 5.0 out of 5.0 by One of the Best HIG Properties you'll find! The Staff is always pleasant and attentive. The Breakfast is looked after very well and never allowed to become cold or depleted - Always very clean and appetizing. Restaurants, Fast food and grocery store all within very short walking distance. Lake Zurich just across the street. A great place to relax and very amenable to business stays. Don't forget to say Hi to Carla in the morning! She takes care of the Breakfast and is always in a happy attitude. May 8, 2013
Rated 5.0 out of 5.0 by Close to new grandson I had a wonderful week being near my new grandson. The hotel was clean and comfortable. The staff did all they could to make me feel welcome. I would have liked to see more natural choices for breakfast. I felt safe there. April 27, 2013
Rated 5.0 out of 5.0 by Business Trip to Lake Zurich, IL My client put me up at the Holiday Inn Express / Lake Zurich. This is a very well managed, well kept property. Clean. Helpful. Room was fantastic. A perfect 10. I would recommend this hotel to anyone. March 3, 2013
Rated 5.0 out of 5.0 by Good Hotel For visiting the Chicago area I would highly recommend this hotel. Quiet, nice location, good clean rooms. Everything you could ask for. March 1, 2013
Rated 5.0 out of 5.0 by Very nice room My stay with this hotel was very pleasant, clean and comfortable. The staff was also very friendly. January 29, 2013
Rated 4.0 out of 5.0 by Good Stay Friendly service, Nice room, Good location, no problems. January 21, 2013
Rated 5.0 out of 5.0 by Great experience Nice workout room. Comfortable bed. Staff was very friendly. January 21, 2013
Rated 5.0 out of 5.0 by Would stay again in a heartbeat Loved this location. I stay in many HI and this is one of the best- especially Amy (head of the front desk I believe). She was extremely helpful. January 15, 2013
Rated 4.0 out of 5.0 by management extending itself. Excellent Christmas time most stores are closed, I was in dire need of a roller type walker, they tracked one down at Wallgeens, we did not have a car since we flew in from Florida,, Manager took her car to pick it up. she and her Clerk put it together for me, thank you. Now if this is not a good turn, she needs a feather in her hat. HOLIDAY WEEKS SHOULD HAVE EXTENDED BREAKFAST HOURS, TO MANY PEOPLE WERE TURNED AWAY, CLOSED January 2, 2013
Rated 5.0 out of 5.0 by Great staff We have stayed at the Lake Zurich proerty for the past 7 weeks on sunday evening while my wife was teaching at the Good Shepherd hospital. All of the staff are very personable and friendly. The property is very clean and offer coffeee and hot cider in the lobby. December 8, 2012
Rated 5.0 out of 5.0 by Great place to stay Great location for the Northwest Illinois area. The hotel is very clean and the staff was very helpful with directions and very friendly. December 8, 2012
Rated 5.0 out of 5.0 by First Time At This Porperty Great place to stay in the Barrington, Lake Zurich area. Clean, comfortable, and a great staff. Will stay there again when in the area. December 5, 2012
Rated 5.0 out of 5.0 by Very clean I live in lake zurich and needed a place to stay for the night because my wood floors were being done. I loved this hotel! It was very clean and the staff was super friendly! I would stay here again for sure. October 12, 2012
Rated 5.0 out of 5.0 by comfortable every time-great service! Each stay you are greeted by friendly staff. The property is neat and looks great. The morning breakfast is good. The rooms are clean and it is quiet which makes for a relaxing stay. Out of a 1 to 10 with 1 the Highest this facility is a 1-Excellent! October 5, 2012
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