Rated 4.6 out of 5 by 262
Rated 5.0 out of 5.0 Great with minor issues
I have COPD and need special conditions in a hotel room. We reserved a 2-room kind suite and pre-paid for two nights in order to secure what I wanted - a room with adequate space, easy access, and on the ground floor. Unfortunately, in reality, this facility did not have an available 2-room king suite on the ground floor. The local staff worked diligently to help provide a good alternative and did very well. The room was fine even though it, like almost every hotel/motel these days, had its own in-wall HVAC that cycles off and on throughout the night. The ergonomic chairs are almost always too short for my comfort. I have no issues whatsoever with anyone at the Lakeland location. They were extremely kind and helpful. The room was very clean and more comfortable than most hotel rooms. Everyone encountered at the Lakeland HI Express was terrific! Next time, I will ensure that I make arrangements with a local, on-site manager and have a clear understandidng of whether the facility has what I need in terms of logistics.
October 10, 2015
Rated 5.0 out of 5.0 by Kandis Great atmosphere and extremely comfortable bed
I normally have trouble sleeping in a strange bed for the first night of my stay away from home but I never have that problem with this location. The rooms are quiet, beds and pillows are extremely comfortable and always clean.
I would recommend this hotel to anyone, my family loves it and we always stay here if there is availability.
October 8, 2015
Rated 5.0 out of 5.0 by Proud pappa Super stay!
This is a tremendous property! The staff is outstanding! Friendly, courteous, helpful...The breakfast was really good! Rooms were very clean, and comfortable. The facility is quiet, so we could relax. No complaints, only compliments! I will be back!
October 3, 2015