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Rated 4.1 out of 5 by 29 reviewers.
Rated 5.0 out of 5.0 by Above Average Holiday Inn Express! Convenient to Interstate 4, restaurants and Lakeland downtown. Clean hotel with comfortable rooms and friendly staff! Best value in the area! April 22, 2013
Rated 4.0 out of 5.0 by Nice place. I'd go back again This place was clean, quiet and comfortable. The free breakfast was good, but to pick a nit, had fresh made pancakes instead of waffles. For some reason, they over billed me for my stay, but a phone call corrected the problem. This wasn't a perfect stay this time, but I'd go back. I'm sure that they wouldn't make a billing mistake a second time and hey, pancakes will do in a pinch. April 20, 2013
Rated 4.0 out of 5.0 by Great Location The only complaint we have is that the beds, pillows and linens were absolutely worn out. Management should look at the rooms, pull back the covers on the bed, select a pillow (there are 4 on each bed) and lie down. We've travelled all over the US and the world and very few hotels where we stayed had such poor quality beds and linens. On the other hand, the staff could not have been better....Paige was exceptionally helpful when we checked in. April 16, 2013
Rated 2.0 out of 5.0 by Indifferent Front Desk Staff Front Desk Staff were nonchalant and indifferent regarding my Executive Suite (that was prepaid) being unavailable at 3 o clock in the afternoon. I waited almost an hour for the room to "be cleaned". You can definitely expect a customer to show up who has prepaid, why not make sure those rooms are ready?! Just made me feel as if they did not care whether I was there or NOT! Not a way to treat customer :( April 13, 2013
Rated 4.0 out of 5.0 by Item left in room. I am surprised that after contacting the hotel because I left my cell phone charging cord in room was told it would cost $20 fee to return to me. Also I would have to send a fax with credit card info, etc.. Too much of a hassle, for a cord that costs less than $20. Decided to buy one when I reurned home.., April 12, 2013
Rated 5.0 out of 5.0 by Spring Training Baby!! What a WONDERFUL staff. We had an issue with our initial reservation and Monique at the front desk went above and beyond to take care of our needs and make sure our stay was amazing. We were traveling as a family and in town only for one night and the entire hotel made us feel welcomed. If only it had been warmer weather!! April 2, 2013
Rated 3.0 out of 5.0 Uncomfortable sleeper sofa It was torture spending 3 nights on the sleeper sofa in the suite. For the price I paid, I was expecting a more comfortable bed. Comfortable sleeper sofas are manufactured, but Holiday Inn does not buy them. The refrigerator does not have a freezer section, which was a problem. Again, I was expecting better for the price. There was a roach in the room. All of this was mentioned at check, but no compensation was offered. March 25, 2013
Rated 4.0 out of 5.0 by Convenient to Joe Marchant Stadium Very accommodating staff and nice breakfast room. Very convenient to Joe Marchant Stadium, shopping, restaurants and downtown Lakeland. Clean, spacious room. March 23, 2013
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