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Rated 4.5 out of 5 by 111 reviewers.
Rated 5.0 out of 5.0 by Excellent staff The room was great and everything was clean. The best part was the staff. They worked with us when we had to leave early due to a death in the family to get all the charges taken care of. Would highly recommend this hotel. June 30, 2014
Rated 5.0 out of 5.0 by One of the best Holiday Inn Express hotels We loved it! The front desk person, Jeb, was fantastic bc he was so willing to help and ensure our stay was 110%. The room was comfortable and had good pillows. The hotel had good breakfast choices, good size pool, and the staff is invaluable and quite informative. June 29, 2014
Rated 5.0 out of 5.0 by To attend a Memorial Service Excellent. Would recommend this hotel to all travelers. June 29, 2014
Rated 5.0 out of 5.0 by One of my favorite I have visited about a dozen different HI Express between Tampa and Atlanta, and the Lakeland location is definitely in my top 3. In the last three months I've stayed 4 times and all have been EXCELLENT, the hotel is very well kept and in a perfect location. Sandy at the front desk is a true professional and it shows. June 27, 2014
Rated 5.0 out of 5.0 by AWESOME!!! Great location, Clean, and friendly staff. I had my luggage shipped to this location because I had to travel to two cities in one day. Called the hotel and they had no problem holding the package for me. When I got there late at night, all I had to do was ask for my stuff, and there it was. I will be coming back! Everyone I dealt with was great. Thank you very much. June 25, 2014
Rated 5.0 out of 5.0 by Amazing Jacuzzi room!!! Was beyond what i was expecting!!!! Had the best time at this hotel! June 25, 2014
Rated 5.0 out of 5.0 by excellent property was excellent newer one. all we dealt with were very well trained. breakfast room was great. got us going each day. the girls were wonderful. thank you June 19, 2014
Rated 5.0 out of 5.0 by Great value, great staff Breakfast was the same old hotel play dough eggs. Hotel was clean and looked to be freshly remodeled. Clean rooms, courteous, friendly staff. June 18, 2014
Rated 5.0 out of 5.0 by GREAT PILLOWS We checked in at 11:30 pm for a one night stay so we did not get to experience the entire hotel. But the lobby was nice and the rooms were very clean and updated. The pillows were great. We had a good night's sleep. June 12, 2014
Rated 5.0 out of 5.0 by Like being at home! Sandy is very professional,helpful and courteous. I stayed 5 nights end of March 2014 and 2 nights this go around. Nice selection of restaurants within walking distance and I fell safe and secure. A very good value for your money. June 11, 2014
Rated 5.0 out of 5.0 by Olde Tyme Kettle Corn Very clean and beautiful hotel. I was surprised since it was a Holiday Inn. The staff was very friendly and helpful. The room was clean and comfortable. The breakfast had a good variety and was very good. I would highly recomend this hotel. June 6, 2014
Rated 5.0 out of 5.0 by Great Customer Service I travel 75% of the time for work and the customer service that I received here was Fantastic! Hats off to the front desk staff! June 5, 2014
Rated 5.0 out of 5.0 by Returned for second time We were here for five days about two weeks ago and just one night this time on our way through. One thing I will mention is that there is no freezer in the refrigerator...most facilities have both. Also, the microwave is low and have to get on the floor to work it. If I am thinking of the wrong place please let me know as we have been to many IHG properties in the last month. Let me say a word about Charlene who does the breakfasts and many other things that I hope she gets credit for. If she ever is not working for you, you will really miss her. Oh, one last thing, when you close the drapes they do not close in the middle but on the right hand side and they will not go all the way to the end of the window which means light comes in at night. We have learned to tape the drape to the wall. Not sure how you can fix this. We loved the room we were able to stay in other than these little things and will return the next time we are in the area. June 4, 2014
Rated 5.0 out of 5.0 by Great place to stay Rooms are great- the bed was the most comfortable I've ever slept in. Immaculate, great service - will stay there again ! Plenty of places to eat nearby. Highly recommend. June 3, 2014
Rated 5.0 out of 5.0 by Enjoyable,convenient,great service Spent week attending our granddaughters graduation ceremonies and it was very enjoyable. Convenient location to downtown civic center, pool and exercise rooms were great. Quiet location. Room was clean and staff was professional and friendly. June 2, 2014
Rated 5.0 out of 5.0 by Great hotel Room was very clean, quiet and internet worked great. Tea bag and single serve coffee maker was great . All toiletries were in bathroom. Indoor pool. Plenty of channels on TV. Had a great stay and got some much needed rest! Would highly recommend. May 30, 2014
Rated 5.0 out of 5.0 by Monique is a great General Manager We ended up staying five nights at this facility on a business trip that lasted longer than expected. First of all our room was the best, Room 413, it had a separate bedroom with a DOOR...something not many HI Expresses have. Really worked out great for us. There are restaurants nearby that you can walk to if you don't want to drive: Applebys, Five Guys, Wendys, Cracker Barrell. Almost everyone on staff was excellent...especially Monique who was especially friendly and always helpful. The lady who did the breakfasts was really efficient and worked very hard. I think she was there almost everyday we were there. Wish IHG would give 500 points for each night a person stays.....really miss out on points if one stays longer than 1 night. Right now there are no programs going for us to earn extra points that I am aware of/Big Win ended at the end of April. One big no no was the cost of laundry....come on $3.50 to wash and $3.50 to dry (AND EVEN THEN THE CLOTHES WERE NOT DRY). Only one other place have I paid this much. Staybridge is free so that is one reason to choose them when they are available, plus they have dinners Tuesday, Wednesday and Thursday. Most HI Expresses charge $1.50 - $2.00....and they only had one washer and one dryer. Like that many of the HI Expresses have Greek Yogurt and the Quaker hot cereal containers you just had hot water to. Don't think this one had the Greek Yogurt but I may be remembering wrong. May 28, 2014
Rated 5.0 out of 5.0 by Hotel Staff Great Suggestion Upon checking in we asked about a restaurant for dinner. The staff's suggesting was outstanding, one of the best dinners we had on our vacation in Fla. Thank you May 18, 2014
Rated 5.0 out of 5.0 by One of the best i have stayed in All good, great stay at this hotel. i would recomend this hotel for anyone. May 13, 2014
Rated 5.0 out of 5.0 by GREAT ATMOSPHERE BUT BED TOO HARD I have stayed twice, my first stay I slept in a double bed and the comfort was great, my second stay I slept on a King and it was way too firm and uncomfortable. Overall, with the exception that there were about 70 kids on a soccor trip in the hotel, it was nice. May 8, 2014
Rated 5.0 out of 5.0 by Excellent Customer Service The front desk staff and manager were wonderful during a very busy weekend for the hotel. We were in town for an event and they went out of their way to accommodate our needs. The room was very clean and comfortable. Overall, a very good experience! May 6, 2014
Rated 5.0 out of 5.0 by Very Nice Hotel & Breakfast This is exactly what a hotel stay should be like. The location was just right for the Lakeland area. The room was very nice with a comfortable bed and great shower. The breakfast had a good variety of foods, hot and cold. The quality of the food was excellent. The staff was very friendly and helpful. We would definitely stay here again when our travels take us this way. May 6, 2014
Rated 5.0 out of 5.0 by Good location Very convenient to good restaurants,with a list of choices and distance to each. Overall an excellent experience. May 5, 2014
Rated 4.0 out of 5.0 by Helpful staff and quiet rooms Our convertible club used this property for our base. Very good location, helpful staff, and quiet rooms. Super water flow in shower. May 5, 2014
Rated 5.0 out of 5.0 by Exactly What I Expected This was my first time at this property, and it was exactly what I expected from an IHG property. The facilties were well kept, the staff was excellent, and I thoroughly enjoyed my stay. The front desk agent made sure I had a list of local dining facilities and ensured that I had everything I needed. I will definitely be back to this property when I am in the area. April 20, 2014
Rated 5.0 out of 5.0 by Great stay for Tiger spring training Great location for Detroit Tiger spring training. Takes about 5 minutes to get to Marchant Stadium. Also great location to get to the mall and restaurants. I am a swimmer, and we had several stormy days, but the pool is indoor/outdoor so I was able to get in my workout. The facility is well maintained and walking distance to several area restaurants. March 27, 2014
Rated 5.0 out of 5.0 by We stayed about a week and we'll be back for our 5th time next year. The location is ideal! Staff were good but Monique was exceptionally so. Comfortable nights sleep. Breakfast: Despite often heavy traffic for breakfasts, the food was well replenished. The ham was very lean & tasty. Suggestion: Hot oatmeal &/or a less sugary cold cereal would make for healthier breakfast choices for the more mature patrons. March 26, 2014
Rated 5.0 out of 5.0 by Very accommodating! I recently stayed at Holiday Inn Express and Suite,Lakeland Fl. It was during MLB spring trainig. While rooms were at a high demand, the hotel manager assured me of a room for my 10 day stay. Being an IHG Rewards Club Gold Elite Member it felt comforting to be looked after a long way from home. Thank You March 25, 2014
Rated 5.0 out of 5.0 by Great place to stay Everything about the facility was excellent. The girls at the front desk were absolutely wonderful especially a girl with the 1st name Justice, I believe. SHe was unbelievably helpful. March 17, 2014
Rated 3.0 out of 5.0 by some disappointment here This was our last night on a five day Gulf Coast vacation, a loop covering 350 miles in total. The front desk staff were by far the worst we encountered in terms of friendliness and receptivity. A smile wouldn't hurt! Later we asked to change rooms because the balcony units only face the main road; there were none on the back side (strange). They had put us in a balcony unit above the ground floor smoking area. We wanted more quiet and no smoke smell, and the front desk staff seemed "put out" by this request. They did move us, and the second room was better in every way. This was the most expensive hotel on our stay, and that's for Lakeland! Breakfast was excellent. The part that the hotel could not control involved a child being allowed to run the hallway at 10 p.m. Some parents need instruction too! March 17, 2014
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