Rated 4.2 out of 5 by 52
Rated 5.0 out of 5.0 by McGinnis16 Comfortable, clean facility with wonderful service.
We were very impressed with this nice, clean modern hotel. The staff was very professional and personal. The breakfast layout was a nice surprise! The room was very clean and updated. The hotel is located in a nice safe area and close to many things. We will certainly stay there again next year. They made everyone feel welcome and at home. I will highly recommend this facility to all.
October 23, 2013
Rated 4.0 out of 5.0 by atlantasusan Average Holiday Inn Express
Rooms air was not up to par, to warm. Breakfast omelets were so over cooked they were crunchy. Coffee tasted like water. Nice enough staff. Not bad just not great.
October 14, 2013
Rated 4.0 out of 5.0 by towman good bed nice size tv
first time at this hotel I come to lakeland once a month and will stay again, room was quiet and the 37" tv was a welcome addition
October 12, 2013
Rated 4.0 out of 5.0 by doneanddidit Mostly good, some not so good
Staff and facilities were very good. Good location with several choices of restaurants within easy walking distance.
Not so good: ability to connect with wifi was spotty even with strong signal.
October 7, 2013
Rated 5.0 out of 5.0 by DylansDD Great Value
Clean and comfortable. The staff was great, and the price was excellent.
October 7, 2013
Rated 4.0 out of 5.0 by DRDFLORIDA Pleasant
Appreciated the clean, comfortable room. Staff very friendly and accommodating. For sure will stay there again. Breakfast was disappointing. Coffee great.
September 1, 2013
Rated 5.0 out of 5.0 by Herman2 Good Time.
The Best stay! Covered Pool GREEEEAT for the Grandchildren! Rain or shine the kids swam and had a ball!!
August 22, 2013
Rated 5.0 out of 5.0 by Zumbalady Total Comfort
The staff (especially) Paige who works the front desk is a true customer service employee. The cleaning staff is very nice and the rooms are clean and comfortable. The bed and linens are amazing to sleep in and feel like your at home. The location of this Holiday Day Inn Express is easy to get to the express way as well as convenient to downtown Lakeland. I would highly recommend this location to stay and enjoy.
August 21, 2013
Rated 5.0 out of 5.0 by KathyQ54 Wonderful stay!
I booked a block of rooms for a family celebration in Lakeland. I was given a very good rate. Monique and her team could not have been more accommodating. We had family members arriving at varying times, and everything was handled smoothly.
Rooms were clean, and we were able to use the breakfast room for gathering in the evening. Hotel is within walking distance of Applebee's and Cracker Barrel, and a 7-11 convenience store. Would definitely recommend this hotel.
August 15, 2013
Rated 5.0 out of 5.0 by deutschland Great Ammenities
Enjoyed the nice pool, workout room and lounge area.
August 13, 2013
Rated 4.0 out of 5.0 by damonc 1st impression aren't always accurate
I walked in to a screaming desk clerk who was telling a customer she could go stay somewhere else that was very weird but other than that the stay was nice one staff member was supper sweet with my son and very kind in general. overall good experience.
August 2, 2013
Rated 4.0 out of 5.0 by gma4bigb comfortable bed and quiet,clean room
Two adults one kid , we got the best night's sleep here of anywhere on our nine day trip. Thanks to the staff for a wonderful stay
July 23, 2013
Rated 5.0 out of 5.0 by littleph room was great. nice and clean it was very quiet and the food was great.
I have stayed at many holiday in this was the best one yet. the food was great and when we got there before 3:00 our room was ready .all the front desk personal was just great. the pool area was fantastic. it was covered and yet outside.if I am ever in Lakeland again I will stay there
June 20, 2013
Rated 5.0 out of 5.0 by Mom121996 Great Place to stay
The hotel was very clean not only in the lobby but also in the rooms. The staff was very friendly and helpful. A list of local restaurants was provided before I even asked. Breakfast had a nice variety and it tasted good.
June 10, 2013
Rated 5.0 out of 5.0 by ANee Nice stay
Just there for one night, customer care was above average.
May 25, 2013
Rated 5.0 out of 5.0 by Jimmer24 Above Average Holiday Inn Express!
Convenient to Interstate 4, restaurants and Lakeland downtown.
Clean hotel with comfortable rooms and friendly staff!
Best value in the area!
April 22, 2013
Rated 4.0 out of 5.0 by Gritsburgh Nice place. I'd go back again
This place was clean, quiet and comfortable. The free breakfast was good, but to pick a nit, had fresh made pancakes instead of waffles. For some reason, they over billed me for my stay, but a phone call corrected the problem. This wasn't a perfect stay this time, but I'd go back. I'm sure that they wouldn't make a billing mistake a second time and hey, pancakes will do in a pinch.
April 20, 2013
Rated 4.0 out of 5.0 by Peppygirl Great Location
The only complaint we have is that the beds, pillows and linens were absolutely worn out. Management should look at the rooms, pull back the covers on the bed, select a pillow (there are 4 on each bed) and lie down. We've travelled all over the US and the world and very few hotels where we stayed had such poor quality beds and linens. On the other hand, the staff could not have been better....Paige was exceptionally helpful when we checked in.
April 16, 2013
Rated 2.0 out of 5.0 by AlmostSatisfied Indifferent Front Desk Staff
Front Desk Staff were nonchalant and indifferent regarding my Executive Suite (that was prepaid) being unavailable at 3 o clock in the afternoon. I waited almost an hour for the room to "be cleaned". You can definitely expect a customer to show up who has prepaid, why not make sure those rooms are ready?!
Just made me feel as if they did not care whether I was there or NOT! Not a way to treat customer :(
April 13, 2013
Rated 4.0 out of 5.0 by meisje1 Item left in room.
I am surprised that after contacting the hotel because I left my cell phone charging cord in room was told it would cost $20 fee to return to me.
Also I would have to send a fax with credit card info, etc..
Too much of a hassle, for a cord that costs less than $20. Decided to buy one when I reurned home..,
April 12, 2013
Rated 5.0 out of 5.0 by Stripeypotamus Spring Training Baby!!
What a WONDERFUL staff. We had an issue with our initial reservation and Monique at the front desk went above and beyond to take care of our needs and make sure our stay was amazing. We were traveling as a family and in town only for one night and the entire hotel made us feel welcomed. If only it had been warmer weather!!
April 2, 2013
Rated 3.0 out of 5.0 Uncomfortable sleeper sofa
It was torture spending 3 nights on the sleeper sofa in the suite. For the price I paid, I was expecting a more comfortable bed. Comfortable sleeper sofas are manufactured, but Holiday Inn does not buy them. The refrigerator does not have a freezer section, which was a problem. Again, I was expecting better for the price. There was a roach in the room. All of this was mentioned at check, but no compensation was offered.
March 25, 2013
Rated 4.0 out of 5.0 by bornatigerfan Convenient to Joe Marchant Stadium
Very accommodating staff and nice breakfast room. Very convenient to Joe Marchant Stadium, shopping, restaurants and downtown Lakeland. Clean, spacious room.
March 23, 2013
Rated 3.0 out of 5.0 by Cantonjimmy Friendly Staff Nice Hotel..TERRIBLE housekeeping
I had to rate the staff and service as fair, because the housekeeping staff did a terrible job servicing our room over the 4 nights we stayed there. It was obvious they don't change the sheets but simply make the bed. After the first night I thought the room looked virtually unserviced when I returned, other than new towels, but I was told they only change the sheets every 2nd night. After the second night they were not changed and the pillows still looked as if we just got our of bed. FINALLY after the third night I complained and was told they would report the issue to housekeeping. For the price of this hotel, you should at least get fresh linen and towels each night without asking.. The desk staff was very friendly though.
March 22, 2013
Rated 4.0 out of 5.0 by TigerDad Nice room (very clean & quiet), but only so-so breakfast.
Friendly staff. Clean & quiet room. Overall a nice facility. However, relative to similar hotels, a little more attention could be given to the breakfast selections in terms of variety and consistency of quality. We stayed four days and certainly had enough breakfast choices, but similar hotels typically have more fresh fruit, hot oatmeal, a waffle machine (rather than a pancake machine), and hash browns on some mornings. The cinnamon rolls were better than average, and certainly better than the normal industrial donuts and rolls. The egg omeletts were ok if eaten when they were fresh. Sausage and bacon were ok. Biscuits were sub-par, at best. Overall OK, but could be better.
March 18, 2013
Rated 4.0 out of 5.0 by billiam20 Excellent attention from front desk associates
Very friendly and helpful. Helped with shipping a box and boarding passes for flight home.
March 18, 2013
Rated 5.0 out of 5.0 by Maurita On the Ball for Spring Training
Convenient location near Tigers Spring Training with a variety of restaurant options nearby, good breakfast onsite, clean and quiet room. Highly recommended
March 15, 2013
Rated 5.0 out of 5.0 by buck3110 Wonderful
We stayed for four nights and every day was wonderful! We had excellent food, smiling faces and great facilities.
March 15, 2013
Rated 5.0 out of 5.0 by kurpeg Holiday Inn to the Rescue
We tried staying somewhere else (not going to mention names) because the Holiday in was full on Friday night. The next day all my husband aand i could think about why didn't we book holiday inn sooner. We called the hotel to see if by chance they had a room available and they did. The staff Page at the front desk was so sweet and acocmodating she checked us in and then called us about 20 minutes later to ake sure everything was ok. I have to tell the bed felt so great, the room was clean and comfortable. The hotel was convenient to starbucks , cracker barrel and applebys which was very convenient for us. The hotel was a nicely decorated and while we did not have breakfast there were many families enjoying the breakfast being served. I want to send a great big Thank You to the Team at Holiday inn you saved our trip to Florida and we can't thank you enough. For verification purposes my husband and I are regular working folks, we are not stars so our expectations are not there and we are not Weekly stay hotel folks either. We are expperienced travellers who understand the value of a great hotel and a great price.
March 8, 2013
Rated 5.0 out of 5.0 by Sporty7777 Wonderful stay - thank you!
Front desk staffers were exceptional even during extremely busy check out times - wonderful! Best HI I've stayed at this entire two week trip!
March 6, 2013