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Rated 4.3 out of 5 by 70 reviewers.
Rated 5.0 out of 5.0 by Great Staff and Facilities. I've been staying at this hotel every week for over a year now while working in Lakeland, Florida. The Owner Sheila and her Manager Monique have been great to deal with throughout my stay here. The staff goes out of their way to take care of my needs and is one of the best Holiday Inn Express staffs I have ever had dealings with. The hotel and rooms are very clean and the outside area is kept the same way (spotless). To sum up my experience with this Holiday Inn Express, I must say they Top Notch Employees that go out of their way to serve you. My personal and sincere thanks to each and every one of the staff members! January 16, 2014
Rated 5.0 out of 5.0 by Great hotel Stayed only one night on our vacation touring around Florida. Loved this place. Very comfortable and the staff were awesome! Will definitely be back. January 13, 2014
Rated 3.0 out of 5.0 by Great location Lots of moderate restaurants and the Harley-Davidson shop! January 9, 2014
Rated 5.0 out of 5.0 by New Years Eve Had a great experience at this Holiday Inn Express. We did not have any hotel reservations for New Years Eve 2013, and happened to find this hotel in Lakeland, Fl. with availability (even though we didn't check in until about 7 p.m. # We were very pleased with the front desk staff, giving us information as what was happening in the area for New Years Eve, where to eat, and how to get to the downtown. Breakfast was A VERY BUSY place in a.m., but the food was hot and good. Plan on coming back in the Spring for Spring training for the Tigers baseball #since we are from Michigan!) January 6, 2014
Rated 5.0 out of 5.0 by Room was excellent The only negative I have about my stay at HIE was about some of the patrons that frequent the breakfast buffet, some had the entire family without wearing shoes whatsoever...they should enforce that policy to say the least. CF January 3, 2014
Rated 4.0 out of 5.0 by Great location Room was clean, room size was great. Staff polite. Breakfast was not replenished efficiently to accommodate guests, although food items were good, hot, and nice assortment. January 2, 2014
Rated 2.0 out of 5.0 by Slow Check in Procedures I am platinum member but reception lady did not recognize this status and it took more than 5 minutes to heck in. It seemed she does not know what platinum member is. Beds are too soft and old. Rooms are not clean. January 1, 2014
Rated 5.0 out of 5.0 by Outstanding Staff We were unexpectedly in town for a family emergency and spent 5 nights at this hotel. Because we're IHG Platinum we were upgraded and both rooms were very comfortable. What made the difference was the staff. Monique at the desk, the managers and the people staffing the breakfast room were all very friendly and helpful. Lakeland is not one of our usual destinations, but if we're ever back in town that's where we would stay. December 23, 2013
Rated 5.0 out of 5.0 by Great experience from the moment I walked in Great stay, friendly service, wonderful room and bed, even a manager reception when I got there. I will be back. December 15, 2013
Rated 5.0 out of 5.0 by Nice place to stay Everything was good...I recommend this to anyone traveling on business or with friends/family. December 10, 2013
Rated 3.0 out of 5.0 by Great Location-TV Selection Sports Heavy I didn't like the Channel selection, heavy on sports but not so much on anything else, glad I worked all day because I would have been bored in the room, I actually checked out and went elsewhere for the weekend up the road 50 miles to a location that I knew I would be entertained. Internet was difficult to connect to, took a very long time. All of the breakfast wasn't ready on time, each morning the hot food items were late 10-20 min. Otherwise the location was good, Cracker Barrel, Five Guys, Applebee's, Wendy's, 7 to 11, all within walking distance, only a 1 mile to a mall and lots of food choices. Personnel was couterous, rooms clean. November 25, 2013
Rated 5.0 out of 5.0 by Fast, Friendly service Nice staff, clean rooms, fast front desk service, good breakfast selection. November 18, 2013
Rated 5.0 out of 5.0 by great for the value this time Last time started a bit rough this time much better thanks for a great stay. November 16, 2013
Rated 5.0 out of 5.0 by Excellent customer service I was late getting in and was greeted by A friendly smile and warm reception. In a few short minutes I was in a nice,clean, comfortable room where I rested so well. I will be traveling in your area again soon and I will be staying at your location. Thanks Sandy for making my stay a wonderful one. November 9, 2013
Rated 4.0 out of 5.0 by good location i drive my parents to lakeland from pa. every fall and fly home and then in the spring fly down and drive them back. i always stay here since they opened a few years ago it was a country inn and suites, now a holiday inn express, its still nice clean great staff, but my only gripe is they used to have alot of good stations on tv, now its all sports, sports and more sports, big turnoff i used to watch home shopping channels, now gone, i might be finding a new hotel this spring. November 7, 2013
Rated 3.0 out of 5.0 by Room did not cool down properly The room was clean. The staff was friendly. The AC in the room did not cool the room down to a comfortable temperature. I informed the front desk and they put a service ticket in so that the AC would run continuously. The AC did run continuosuly but failed to cool the room down. This made sleeping uncomfrotable. I couldn't imagine stayin there when the heat and humidity of Florida was at its peak. November 7, 2013
Rated 5.0 out of 5.0 by A great experience! My family stayed here the night before the state cross country meet. We were given a great team rate which included breakfast. Upon arrival, I was greeted with a smile and was told they would have breakfast out an hour early to assure all runners would be fed in time for the meet. I then did a workout in the gym and was waved at by staff during my run. I was impressed by the friendliness of the staff. I requested extra shampoo and conditioner from the front desk and was given more immediately. I requested a roll away bed and received it within 10 minutes. I found the gym to be in complete working order and found it to be very clean(a rare find in hotels). In the morning, Stephanie greeted me at 5 am with a friendly face and an invitation to bring the team for breakfast and fresh coffee. She went out of her way to have a great breakfast ready for everyone over an hour before the usual time. The breakfast choices were very impressive and her efforts were greatly appreciated. The team and my family really enjoyed our stay and would recommend this hotel to others. We will definitely stay here again. Thank you to Stephanie and the rest of the hotel staff! November 5, 2013
Rated 3.0 out of 5.0 by Average at Best Staff was above average. My first test of a Holiday Inn Express so was not sure what to expect. Glad to have tried it but will stay at competitor's inn. Breakfast as noted by other travelers was not even marginal - dried omelet of some sort and dry ham similar to shoe leather. No fruit except brown banana (one); when queried the attendant said Holiday Inn only allowed bananas for their fruit and no, they had run out of additional bananas. Coffee was quite good. On a little matter, there was no toilet dispenser in our room and the sink vanity was clearly not finished. October 24, 2013
Rated 5.0 out of 5.0 by Comfortable, clean facility with wonderful service. We were very impressed with this nice, clean modern hotel. The staff was very professional and personal. The breakfast layout was a nice surprise! The room was very clean and updated. The hotel is located in a nice safe area and close to many things. We will certainly stay there again next year. They made everyone feel welcome and at home. I will highly recommend this facility to all. October 23, 2013
Rated 4.0 out of 5.0 by Average Holiday Inn Express Rooms air was not up to par, to warm. Breakfast omelets were so over cooked they were crunchy. Coffee tasted like water. Nice enough staff. Not bad just not great. October 14, 2013
Rated 4.0 out of 5.0 by good bed nice size tv first time at this hotel I come to lakeland once a month and will stay again, room was quiet and the 37" tv was a welcome addition October 12, 2013
Rated 4.0 out of 5.0 by Mostly good, some not so good Staff and facilities were very good. Good location with several choices of restaurants within easy walking distance. Not so good: ability to connect with wifi was spotty even with strong signal. October 7, 2013
Rated 5.0 out of 5.0 by Great Value Clean and comfortable. The staff was great, and the price was excellent. October 7, 2013
Rated 4.0 out of 5.0 by Pleasant Appreciated the clean, comfortable room. Staff very friendly and accommodating. For sure will stay there again. Breakfast was disappointing. Coffee great. September 1, 2013
Rated 5.0 out of 5.0 by Good Time. The Best stay! Covered Pool GREEEEAT for the Grandchildren! Rain or shine the kids swam and had a ball!! August 22, 2013
Rated 5.0 out of 5.0 by Total Comfort The staff (especially) Paige who works the front desk is a true customer service employee. The cleaning staff is very nice and the rooms are clean and comfortable. The bed and linens are amazing to sleep in and feel like your at home. The location of this Holiday Day Inn Express is easy to get to the express way as well as convenient to downtown Lakeland. I would highly recommend this location to stay and enjoy. August 21, 2013
Rated 5.0 out of 5.0 by Wonderful stay! I booked a block of rooms for a family celebration in Lakeland. I was given a very good rate. Monique and her team could not have been more accommodating. We had family members arriving at varying times, and everything was handled smoothly. Rooms were clean, and we were able to use the breakfast room for gathering in the evening. Hotel is within walking distance of Applebee's and Cracker Barrel, and a 7-11 convenience store. Would definitely recommend this hotel. August 15, 2013
Rated 5.0 out of 5.0 by Great Ammenities Enjoyed the nice pool, workout room and lounge area. August 13, 2013
Rated 4.0 out of 5.0 by 1st impression aren't always accurate I walked in to a screaming desk clerk who was telling a customer she could go stay somewhere else that was very weird but other than that the stay was nice one staff member was supper sweet with my son and very kind in general. overall good experience. August 2, 2013
Rated 4.0 out of 5.0 by comfortable bed and quiet,clean room Two adults one kid , we got the best night's sleep here of anywhere on our nine day trip. Thanks to the staff for a wonderful stay July 23, 2013
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