Rated 4.5 out of 5 by 133
Rated 4.0 out of 5.0 by Annette44 Great Staff
The stay was great except for the kids running up and down the hall throwing ice at the doors in the evening. I asked them to stop and they did not. I called the front desk. My room was by the elevator. In the morning there were about 6-8 kids in the hallway on the floor yelling and screaming early in the morning. Kids were very disrespectful.
August 28, 2014
Rated 5.0 out of 5.0 by Alfman1971 Clean and firendly
Very clean facility, goo breakfast and friendly staff. Beer/wine and snacks happy hours is also a big plus.
August 25, 2014
Rated 5.0 out of 5.0 by DedraM Comfortable bed and pillows, very clean
I travel to this area at least once a month and always stay in this hotel, the hotel is clean and I love the pillows.
August 24, 2014
Rated 5.0 out of 5.0 by MRSETC GREAT HOTEL - LOCATION
Location of hotel is staff and convenient. Staff were VERY helpful.
I will stay at this Hotel again.
Several Restaurants are within walking distance.
August 23, 2014
Rated 4.0 out of 5.0 by HaHaKitty pillows
The pillows were obviously well used. Perhaps they could be change more frequently.
August 22, 2014
Rated 5.0 out of 5.0 by grandpa andy fine hotel friendly staff
excellant location easy access friendly staff also room avsailabilty we need at least 15 rooms for our girls soccer tean
August 21, 2014
Rated 5.0 out of 5.0 by MRSETC Perfect Location
This is our favorite hotel in the area. Perfect when visiting friends in the area but also great location in relation to Tampa and Orlando. Safe, quiet and convenient. Staff are ALWAYS cheerful and helpful. Especially appreciate Sondra and Aly. YES We will stay at this property in the future and usually seek Holiday Inn Express when traveling in other areas because of our experiences in this property.
August 21, 2014
Rated 5.0 out of 5.0 by Cajun155 Good Breakfast
The breakfast was excellent, the dining area was very clean. I have stayed at many Holiday Inns before, but this was the best as far as the breakfast goes. Charlene does an excellent job.
August 19, 2014
Rated 5.0 out of 5.0 by Selena Beana Great Night
Great hotel. With my rewards card I was updated to a suite for same charge as a double bed room. This was great as we had our 6 year old daughter with us and my husband was able to stay up later on sofa and watch the extra tv we had. Great night stay.
August 17, 2014
Rated 5.0 out of 5.0 by Todd42000 Great Business Stop
Excellent Hotel, great value, nice rooms, easy access
August 15, 2014
Rated 5.0 out of 5.0 by FCI JEFF An excellent experience!
We actually stayed from July 3, 2014 through July 6, 2014. The room was clean, the balcony was lovely, and the staff was very helpful, friendly and attentive. In particular, the desk staff was extremely helpful with everything we needed. IN the lounge area where breakfast was served, Ms. Charlene W. was an absolute pleasure. My significant other who traveled with me has a gluten allergy and Ms. Charlene went out of her way to help us find safe and appropriate food in the fabulous breakfast buffet! Not only was she helpful but she was also very kind and didn't mind answering our questions about the area and where we were going. Starting off every day of our short vacation under her care guaranteed that we walked out the door with a smile! Thank you very much for another wonderful HI experience! We'll be back!
August 14, 2014
Rated 5.0 out of 5.0 by Cincy61 Extended Stay
Housekeeping staff were excellent. I requested that my room be cleaned early in the morning since I was working nights. They were prompt every morning and my room was very clean.
Other staff were helpful and pleasant.
Yes, I would stay there again.
August 11, 2014
Rated 4.0 out of 5.0 by tmail79 comfortable stay
We stayed here 8/6 to 8/8/14 to go to Lego land. The hotel is in a great location with plenty of restaurants around it and a big mall about 3 miles up the road on the I-4 heading west. The staff was great and very friendly. The hotel and room was very clean and we felt comfortable. But nothing is perfect so here are two minor correctable things the hotel can work on. The front entrance to each side is the smoking area for smokers. This is a problem because the hotel is non smoking and who wants to arrive at the hotel and smell smoke like we did as we are unloading luggage. Non smokers like myself do not appreciate it. Plus the smokers threw there cigarette butts all over the ground and it looks dirty. Plus you have people hanging out in front of the hotel smoking and drinking beer (Contractors who were staying there) just does not look good. If they moved that area to the back of the hotel it would resolve the problem and make it look better. The second is the lack of attention to the pool area. It needs to be power washed daily and cleaned. There were so many dead bugs on the surface water of the pool it was blaahhh. Clean the pool a few times a day and it could be resolved this is Florida. I live in Florida and my pool can get that way but with a little attention you can keep it clean. Overall good experience and would stay here again but I hope they resolve those 2 issues immediately. I would recommend the hotel to others.
August 9, 2014
Rated 5.0 out of 5.0 by Soccer pops Great Escape
From Sandra at the front desk to the wonderful pillows this place has it all! Breakfast of pancakes and sausage, assorted cereals and muffins, coffee teas and juices, I was all set!
July 31, 2014
Rated 4.0 out of 5.0 by msteen Great Stay... Just fix the hard boiled eggs!
Overall great hotel. Stayed there plenty of times. Front desk staff is ALWAYS super courteous and professional. Rooms are always clean and fresh linens.
One issue here and seems to be an ongoing issue with other Holiday Inn's are their Hard Boiled Eggs they put out for breakfast. This is part of my preferred breakfast when I travel and lately they are putting out spoiled/shriveled up hard boiled eggs. When I asked the nice lady tending to the breakfast area for some fresh eggs she brought out a bulk bag of the eggs which were all in the same condition. Ignoring the fact that they looked spoiled, I bit into one anyway and was completely disgusted.... throwing them all in the trash.
I hope that the management team communicates this issue with the amenity staff and gets it corrected.
July 27, 2014
Rated 4.0 out of 5.0 by Visitor65 check in was great
Staff on check in was very helpful and the room was comfortable.
July 22, 2014
Rated 5.0 out of 5.0 by Charlie27529 Great All Around
Top quality is the only way to describe this place. Excellent place to stay. Only about an hour from the theme parks in Orlando and much less expensive. Next time we are in the area we WILL stay here again.
July 20, 2014
Rated 5.0 out of 5.0 by Frenchy25 Exceptional Experience
This particular location was fairly new. The staff was extremely friendly and helpful. The complimentary breakfast was sufficient for us to start the day. We will definitely stay there again if we visit Lakeland.
July 17, 2014
Rated 4.0 out of 5.0 by soccermom12 well located
This hotel is very clean, and in a good neighborhood. It is very close( walking distance) to restaurants and shopping. Breakfast was good and hot, they never ran out of food or drinks. Beds are comfy, air worked just fine. They have a very nice staff. I would stay here again.
July 17, 2014
Rated 5.0 out of 5.0 by bron 1956 great staff
do to employee sickness the general manager Monique was having to work on a Sunday evening. She was very pleasant and helpful and made you feel very welcome. She is a great asset to the business.
July 17, 2014
Rated 1.0 out of 5.0 by Charlie73 Home for Large Groups
We have been fairly regular guests over a period of time. In recent months we have seen the hotel serve as headquarters for large groups. These are generally kids' sports organizations. During our last stay it was a family reunion. We understand the hotel's desire to accommodate the large groups. People in the groups know one another and enjoy visiting in the public areas as well as the hallways until very late at night. Since the rooms seem to be very poorly insulated for sound, ordinary visitors cannot sleep or relax. The staff here does a fine job and the facility is clean and neat. However, anyone looking for a good night's sleep should go elsewhere.
July 16, 2014
Rated 5.0 out of 5.0 by judy361 great place to relax
I am on the road most of every work week. When I arrive at my hotel, it is always a pleasure to see the friendly faces at the front desk. Everyone always makes a point to be helpful and quick to get me check in.
My room is always ready and very comfortable. I enjoy staying at this location in Lakeland. Thank you!!
July 1, 2014
Rated 5.0 out of 5.0 by Happy momma Excellent staff
The room was great and everything was clean. The best part was the staff. They worked with us when we had to leave early due to a death in the family to get all the charges taken care of. Would highly recommend this hotel.
June 30, 2014
Rated 5.0 out of 5.0 by Jpeezy One of the best Holiday Inn Express hotels
We loved it! The front desk person, Jeb, was fantastic bc he was so willing to help and ensure our stay was 110%. The room was comfortable and had good pillows. The hotel had good breakfast choices, good size pool, and the staff is invaluable and quite informative.
June 29, 2014
Rated 5.0 out of 5.0 by charlie j To attend a Memorial Service
Excellent. Would recommend this hotel to all travelers.
June 29, 2014
Rated 5.0 out of 5.0 by J_Swish One of my favorite
I have visited about a dozen different HI Express between Tampa and Atlanta, and the Lakeland location is definitely in my top 3. In the last three months I've stayed 4 times and all have been EXCELLENT, the hotel is very well kept and in a perfect location. Sandy at the front desk is a true professional and it shows.
June 27, 2014
Rated 5.0 out of 5.0 by daveneedsalife AWESOME!!!
Great location, Clean, and friendly staff. I had my luggage shipped to this location because I had to travel to two cities in one day. Called the hotel and they had no problem holding the package for me. When I got there late at night, all I had to do was ask for my stuff, and there it was. I will be coming back! Everyone I dealt with was great. Thank you very much.
June 25, 2014
Rated 5.0 out of 5.0 by theshyone33 Amazing Jacuzzi room!!!
Was beyond what i was expecting!!!! Had the best time at this hotel!
June 25, 2014
Rated 5.0 out of 5.0 by lal1957 excellent
property was excellent newer one. all we dealt with were very well trained. breakfast room was great. got us going each day. the girls were wonderful. thank you
June 19, 2014
Rated 5.0 out of 5.0 by Chris_71 Great value, great staff
Breakfast was the same old hotel play dough eggs. Hotel was clean and looked to be freshly remodeled. Clean rooms, courteous, friendly staff.
June 18, 2014