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Rated 4.5 out of 5 by 131 reviewers.
Rated 5.0 out of 5.0 by Comfortable bed and pillows, very clean I travel to this area at least once a month and always stay in this hotel, the hotel is clean and I love the pillows. August 24, 2014
Rated 5.0 out of 5.0 by GREAT HOTEL - LOCATION Location of hotel is staff and convenient. Staff were VERY helpful. I will stay at this Hotel again. Several Restaurants are within walking distance. August 23, 2014
Rated 4.0 out of 5.0 by pillows The pillows were obviously well used. Perhaps they could be change more frequently. August 22, 2014
Rated 5.0 out of 5.0 by fine hotel friendly staff excellant location easy access friendly staff also room avsailabilty we need at least 15 rooms for our girls soccer tean August 21, 2014
Rated 5.0 out of 5.0 by Perfect Location This is our favorite hotel in the area. Perfect when visiting friends in the area but also great location in relation to Tampa and Orlando. Safe, quiet and convenient. Staff are ALWAYS cheerful and helpful. Especially appreciate Sondra and Aly. YES We will stay at this property in the future and usually seek Holiday Inn Express when traveling in other areas because of our experiences in this property. August 21, 2014
Rated 5.0 out of 5.0 by Good Breakfast The breakfast was excellent, the dining area was very clean. I have stayed at many Holiday Inns before, but this was the best as far as the breakfast goes. Charlene does an excellent job. August 19, 2014
Rated 5.0 out of 5.0 by Great Night Great hotel. With my rewards card I was updated to a suite for same charge as a double bed room. This was great as we had our 6 year old daughter with us and my husband was able to stay up later on sofa and watch the extra tv we had. Great night stay. August 17, 2014
Rated 5.0 out of 5.0 by Great Business Stop Excellent Hotel, great value, nice rooms, easy access August 15, 2014
Rated 5.0 out of 5.0 by An excellent experience! We actually stayed from July 3, 2014 through July 6, 2014. The room was clean, the balcony was lovely, and the staff was very helpful, friendly and attentive. In particular, the desk staff was extremely helpful with everything we needed. IN the lounge area where breakfast was served, Ms. Charlene W. was an absolute pleasure. My significant other who traveled with me has a gluten allergy and Ms. Charlene went out of her way to help us find safe and appropriate food in the fabulous breakfast buffet! Not only was she helpful but she was also very kind and didn't mind answering our questions about the area and where we were going. Starting off every day of our short vacation under her care guaranteed that we walked out the door with a smile! Thank you very much for another wonderful HI experience! We'll be back! August 14, 2014
Rated 5.0 out of 5.0 by Extended Stay Housekeeping staff were excellent. I requested that my room be cleaned early in the morning since I was working nights. They were prompt every morning and my room was very clean. Other staff were helpful and pleasant. Yes, I would stay there again. August 11, 2014
Rated 4.0 out of 5.0 by comfortable stay We stayed here 8/6 to 8/8/14 to go to Lego land. The hotel is in a great location with plenty of restaurants around it and a big mall about 3 miles up the road on the I-4 heading west. The staff was great and very friendly. The hotel and room was very clean and we felt comfortable. But nothing is perfect so here are two minor correctable things the hotel can work on. The front entrance to each side is the smoking area for smokers. This is a problem because the hotel is non smoking and who wants to arrive at the hotel and smell smoke like we did as we are unloading luggage. Non smokers like myself do not appreciate it. Plus the smokers threw there cigarette butts all over the ground and it looks dirty. Plus you have people hanging out in front of the hotel smoking and drinking beer (Contractors who were staying there) just does not look good. If they moved that area to the back of the hotel it would resolve the problem and make it look better. The second is the lack of attention to the pool area. It needs to be power washed daily and cleaned. There were so many dead bugs on the surface water of the pool it was blaahhh. Clean the pool a few times a day and it could be resolved this is Florida. I live in Florida and my pool can get that way but with a little attention you can keep it clean. Overall good experience and would stay here again but I hope they resolve those 2 issues immediately. I would recommend the hotel to others. August 9, 2014
Rated 5.0 out of 5.0 by Great Escape From Sandra at the front desk to the wonderful pillows this place has it all! Breakfast of pancakes and sausage, assorted cereals and muffins, coffee teas and juices, I was all set! July 31, 2014
Rated 4.0 out of 5.0 by Great Stay... Just fix the hard boiled eggs! Overall great hotel. Stayed there plenty of times. Front desk staff is ALWAYS super courteous and professional. Rooms are always clean and fresh linens. One issue here and seems to be an ongoing issue with other Holiday Inn's are their Hard Boiled Eggs they put out for breakfast. This is part of my preferred breakfast when I travel and lately they are putting out spoiled/shriveled up hard boiled eggs. When I asked the nice lady tending to the breakfast area for some fresh eggs she brought out a bulk bag of the eggs which were all in the same condition. Ignoring the fact that they looked spoiled, I bit into one anyway and was completely disgusted.... throwing them all in the trash. I hope that the management team communicates this issue with the amenity staff and gets it corrected. July 27, 2014
Rated 4.0 out of 5.0 by check in was great Staff on check in was very helpful and the room was comfortable. July 22, 2014
Rated 5.0 out of 5.0 by Great All Around Top quality is the only way to describe this place. Excellent place to stay. Only about an hour from the theme parks in Orlando and much less expensive. Next time we are in the area we WILL stay here again. July 20, 2014
Rated 5.0 out of 5.0 by Exceptional Experience This particular location was fairly new. The staff was extremely friendly and helpful. The complimentary breakfast was sufficient for us to start the day. We will definitely stay there again if we visit Lakeland. July 17, 2014
Rated 4.0 out of 5.0 by well located This hotel is very clean, and in a good neighborhood. It is very close( walking distance) to restaurants and shopping. Breakfast was good and hot, they never ran out of food or drinks. Beds are comfy, air worked just fine. They have a very nice staff. I would stay here again. July 17, 2014
Rated 5.0 out of 5.0 by great staff do to employee sickness the general manager Monique was having to work on a Sunday evening. She was very pleasant and helpful and made you feel very welcome. She is a great asset to the business. July 17, 2014
Rated 1.0 out of 5.0 by Home for Large Groups We have been fairly regular guests over a period of time. In recent months we have seen the hotel serve as headquarters for large groups. These are generally kids' sports organizations. During our last stay it was a family reunion. We understand the hotel's desire to accommodate the large groups. People in the groups know one another and enjoy visiting in the public areas as well as the hallways until very late at night. Since the rooms seem to be very poorly insulated for sound, ordinary visitors cannot sleep or relax. The staff here does a fine job and the facility is clean and neat. However, anyone looking for a good night's sleep should go elsewhere. July 16, 2014
Rated 5.0 out of 5.0 by great place to relax I am on the road most of every work week. When I arrive at my hotel, it is always a pleasure to see the friendly faces at the front desk. Everyone always makes a point to be helpful and quick to get me check in. My room is always ready and very comfortable. I enjoy staying at this location in Lakeland. Thank you!! July 1, 2014
Rated 5.0 out of 5.0 by Excellent staff The room was great and everything was clean. The best part was the staff. They worked with us when we had to leave early due to a death in the family to get all the charges taken care of. Would highly recommend this hotel. June 30, 2014
Rated 5.0 out of 5.0 by One of the best Holiday Inn Express hotels We loved it! The front desk person, Jeb, was fantastic bc he was so willing to help and ensure our stay was 110%. The room was comfortable and had good pillows. The hotel had good breakfast choices, good size pool, and the staff is invaluable and quite informative. June 29, 2014
Rated 5.0 out of 5.0 by To attend a Memorial Service Excellent. Would recommend this hotel to all travelers. June 29, 2014
Rated 5.0 out of 5.0 by One of my favorite I have visited about a dozen different HI Express between Tampa and Atlanta, and the Lakeland location is definitely in my top 3. In the last three months I've stayed 4 times and all have been EXCELLENT, the hotel is very well kept and in a perfect location. Sandy at the front desk is a true professional and it shows. June 27, 2014
Rated 5.0 out of 5.0 by AWESOME!!! Great location, Clean, and friendly staff. I had my luggage shipped to this location because I had to travel to two cities in one day. Called the hotel and they had no problem holding the package for me. When I got there late at night, all I had to do was ask for my stuff, and there it was. I will be coming back! Everyone I dealt with was great. Thank you very much. June 25, 2014
Rated 5.0 out of 5.0 by Amazing Jacuzzi room!!! Was beyond what i was expecting!!!! Had the best time at this hotel! June 25, 2014
Rated 5.0 out of 5.0 by excellent property was excellent newer one. all we dealt with were very well trained. breakfast room was great. got us going each day. the girls were wonderful. thank you June 19, 2014
Rated 5.0 out of 5.0 by Great value, great staff Breakfast was the same old hotel play dough eggs. Hotel was clean and looked to be freshly remodeled. Clean rooms, courteous, friendly staff. June 18, 2014
Rated 5.0 out of 5.0 by GREAT PILLOWS We checked in at 11:30 pm for a one night stay so we did not get to experience the entire hotel. But the lobby was nice and the rooms were very clean and updated. The pillows were great. We had a good night's sleep. June 12, 2014
Rated 5.0 out of 5.0 by Like being at home! Sandy is very professional,helpful and courteous. I stayed 5 nights end of March 2014 and 2 nights this go around. Nice selection of restaurants within walking distance and I fell safe and secure. A very good value for your money. June 11, 2014
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