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Rated 4.5 out of 5 by 124 reviewers.
Rated 5.0 out of 5.0 by Great Business Stop Excellent Hotel, great value, nice rooms, easy access August 15, 2014
Rated 5.0 out of 5.0 by An excellent experience! We actually stayed from July 3, 2014 through July 6, 2014. The room was clean, the balcony was lovely, and the staff was very helpful, friendly and attentive. In particular, the desk staff was extremely helpful with everything we needed. IN the lounge area where breakfast was served, Ms. Charlene W. was an absolute pleasure. My significant other who traveled with me has a gluten allergy and Ms. Charlene went out of her way to help us find safe and appropriate food in the fabulous breakfast buffet! Not only was she helpful but she was also very kind and didn't mind answering our questions about the area and where we were going. Starting off every day of our short vacation under her care guaranteed that we walked out the door with a smile! Thank you very much for another wonderful HI experience! We'll be back! August 14, 2014
Rated 5.0 out of 5.0 by Extended Stay Housekeeping staff were excellent. I requested that my room be cleaned early in the morning since I was working nights. They were prompt every morning and my room was very clean. Other staff were helpful and pleasant. Yes, I would stay there again. August 11, 2014
Rated 4.0 out of 5.0 by comfortable stay We stayed here 8/6 to 8/8/14 to go to Lego land. The hotel is in a great location with plenty of restaurants around it and a big mall about 3 miles up the road on the I-4 heading west. The staff was great and very friendly. The hotel and room was very clean and we felt comfortable. But nothing is perfect so here are two minor correctable things the hotel can work on. The front entrance to each side is the smoking area for smokers. This is a problem because the hotel is non smoking and who wants to arrive at the hotel and smell smoke like we did as we are unloading luggage. Non smokers like myself do not appreciate it. Plus the smokers threw there cigarette butts all over the ground and it looks dirty. Plus you have people hanging out in front of the hotel smoking and drinking beer (Contractors who were staying there) just does not look good. If they moved that area to the back of the hotel it would resolve the problem and make it look better. The second is the lack of attention to the pool area. It needs to be power washed daily and cleaned. There were so many dead bugs on the surface water of the pool it was blaahhh. Clean the pool a few times a day and it could be resolved this is Florida. I live in Florida and my pool can get that way but with a little attention you can keep it clean. Overall good experience and would stay here again but I hope they resolve those 2 issues immediately. I would recommend the hotel to others. August 9, 2014
Rated 5.0 out of 5.0 by Great Escape From Sandra at the front desk to the wonderful pillows this place has it all! Breakfast of pancakes and sausage, assorted cereals and muffins, coffee teas and juices, I was all set! July 31, 2014
Rated 4.0 out of 5.0 by Great Stay... Just fix the hard boiled eggs! Overall great hotel. Stayed there plenty of times. Front desk staff is ALWAYS super courteous and professional. Rooms are always clean and fresh linens. One issue here and seems to be an ongoing issue with other Holiday Inn's are their Hard Boiled Eggs they put out for breakfast. This is part of my preferred breakfast when I travel and lately they are putting out spoiled/shriveled up hard boiled eggs. When I asked the nice lady tending to the breakfast area for some fresh eggs she brought out a bulk bag of the eggs which were all in the same condition. Ignoring the fact that they looked spoiled, I bit into one anyway and was completely disgusted.... throwing them all in the trash. I hope that the management team communicates this issue with the amenity staff and gets it corrected. July 27, 2014
Rated 4.0 out of 5.0 by check in was great Staff on check in was very helpful and the room was comfortable. July 22, 2014
Rated 5.0 out of 5.0 by Great All Around Top quality is the only way to describe this place. Excellent place to stay. Only about an hour from the theme parks in Orlando and much less expensive. Next time we are in the area we WILL stay here again. July 20, 2014
Rated 5.0 out of 5.0 by Exceptional Experience This particular location was fairly new. The staff was extremely friendly and helpful. The complimentary breakfast was sufficient for us to start the day. We will definitely stay there again if we visit Lakeland. July 17, 2014
Rated 4.0 out of 5.0 by well located This hotel is very clean, and in a good neighborhood. It is very close( walking distance) to restaurants and shopping. Breakfast was good and hot, they never ran out of food or drinks. Beds are comfy, air worked just fine. They have a very nice staff. I would stay here again. July 17, 2014
Rated 5.0 out of 5.0 by great staff do to employee sickness the general manager Monique was having to work on a Sunday evening. She was very pleasant and helpful and made you feel very welcome. She is a great asset to the business. July 17, 2014
Rated 1.0 out of 5.0 by Home for Large Groups We have been fairly regular guests over a period of time. In recent months we have seen the hotel serve as headquarters for large groups. These are generally kids' sports organizations. During our last stay it was a family reunion. We understand the hotel's desire to accommodate the large groups. People in the groups know one another and enjoy visiting in the public areas as well as the hallways until very late at night. Since the rooms seem to be very poorly insulated for sound, ordinary visitors cannot sleep or relax. The staff here does a fine job and the facility is clean and neat. However, anyone looking for a good night's sleep should go elsewhere. July 16, 2014
Rated 5.0 out of 5.0 by great place to relax I am on the road most of every work week. When I arrive at my hotel, it is always a pleasure to see the friendly faces at the front desk. Everyone always makes a point to be helpful and quick to get me check in. My room is always ready and very comfortable. I enjoy staying at this location in Lakeland. Thank you!! July 1, 2014
Rated 5.0 out of 5.0 by Excellent staff The room was great and everything was clean. The best part was the staff. They worked with us when we had to leave early due to a death in the family to get all the charges taken care of. Would highly recommend this hotel. June 30, 2014
Rated 5.0 out of 5.0 by One of the best Holiday Inn Express hotels We loved it! The front desk person, Jeb, was fantastic bc he was so willing to help and ensure our stay was 110%. The room was comfortable and had good pillows. The hotel had good breakfast choices, good size pool, and the staff is invaluable and quite informative. June 29, 2014
Rated 5.0 out of 5.0 by To attend a Memorial Service Excellent. Would recommend this hotel to all travelers. June 29, 2014
Rated 5.0 out of 5.0 by One of my favorite I have visited about a dozen different HI Express between Tampa and Atlanta, and the Lakeland location is definitely in my top 3. In the last three months I've stayed 4 times and all have been EXCELLENT, the hotel is very well kept and in a perfect location. Sandy at the front desk is a true professional and it shows. June 27, 2014
Rated 5.0 out of 5.0 by AWESOME!!! Great location, Clean, and friendly staff. I had my luggage shipped to this location because I had to travel to two cities in one day. Called the hotel and they had no problem holding the package for me. When I got there late at night, all I had to do was ask for my stuff, and there it was. I will be coming back! Everyone I dealt with was great. Thank you very much. June 25, 2014
Rated 5.0 out of 5.0 by Amazing Jacuzzi room!!! Was beyond what i was expecting!!!! Had the best time at this hotel! June 25, 2014
Rated 5.0 out of 5.0 by excellent property was excellent newer one. all we dealt with were very well trained. breakfast room was great. got us going each day. the girls were wonderful. thank you June 19, 2014
Rated 5.0 out of 5.0 by Great value, great staff Breakfast was the same old hotel play dough eggs. Hotel was clean and looked to be freshly remodeled. Clean rooms, courteous, friendly staff. June 18, 2014
Rated 5.0 out of 5.0 by GREAT PILLOWS We checked in at 11:30 pm for a one night stay so we did not get to experience the entire hotel. But the lobby was nice and the rooms were very clean and updated. The pillows were great. We had a good night's sleep. June 12, 2014
Rated 5.0 out of 5.0 by Like being at home! Sandy is very professional,helpful and courteous. I stayed 5 nights end of March 2014 and 2 nights this go around. Nice selection of restaurants within walking distance and I fell safe and secure. A very good value for your money. June 11, 2014
Rated 5.0 out of 5.0 by Olde Tyme Kettle Corn Very clean and beautiful hotel. I was surprised since it was a Holiday Inn. The staff was very friendly and helpful. The room was clean and comfortable. The breakfast had a good variety and was very good. I would highly recomend this hotel. June 6, 2014
Rated 5.0 out of 5.0 by Great Customer Service I travel 75% of the time for work and the customer service that I received here was Fantastic! Hats off to the front desk staff! June 5, 2014
Rated 5.0 out of 5.0 by Returned for second time We were here for five days about two weeks ago and just one night this time on our way through. One thing I will mention is that there is no freezer in the refrigerator...most facilities have both. Also, the microwave is low and have to get on the floor to work it. If I am thinking of the wrong place please let me know as we have been to many IHG properties in the last month. Let me say a word about Charlene who does the breakfasts and many other things that I hope she gets credit for. If she ever is not working for you, you will really miss her. Oh, one last thing, when you close the drapes they do not close in the middle but on the right hand side and they will not go all the way to the end of the window which means light comes in at night. We have learned to tape the drape to the wall. Not sure how you can fix this. We loved the room we were able to stay in other than these little things and will return the next time we are in the area. June 4, 2014
Rated 5.0 out of 5.0 by Great place to stay Rooms are great- the bed was the most comfortable I've ever slept in. Immaculate, great service - will stay there again ! Plenty of places to eat nearby. Highly recommend. June 3, 2014
Rated 5.0 out of 5.0 by Enjoyable,convenient,great service Spent week attending our granddaughters graduation ceremonies and it was very enjoyable. Convenient location to downtown civic center, pool and exercise rooms were great. Quiet location. Room was clean and staff was professional and friendly. June 2, 2014
Rated 5.0 out of 5.0 by Great hotel Room was very clean, quiet and internet worked great. Tea bag and single serve coffee maker was great . All toiletries were in bathroom. Indoor pool. Plenty of channels on TV. Had a great stay and got some much needed rest! Would highly recommend. May 30, 2014
Rated 5.0 out of 5.0 by Monique is a great General Manager We ended up staying five nights at this facility on a business trip that lasted longer than expected. First of all our room was the best, Room 413, it had a separate bedroom with a DOOR...something not many HI Expresses have. Really worked out great for us. There are restaurants nearby that you can walk to if you don't want to drive: Applebys, Five Guys, Wendys, Cracker Barrell. Almost everyone on staff was excellent...especially Monique who was especially friendly and always helpful. The lady who did the breakfasts was really efficient and worked very hard. I think she was there almost everyday we were there. Wish IHG would give 500 points for each night a person stays.....really miss out on points if one stays longer than 1 night. Right now there are no programs going for us to earn extra points that I am aware of/Big Win ended at the end of April. One big no no was the cost of laundry....come on $3.50 to wash and $3.50 to dry (AND EVEN THEN THE CLOTHES WERE NOT DRY). Only one other place have I paid this much. Staybridge is free so that is one reason to choose them when they are available, plus they have dinners Tuesday, Wednesday and Thursday. Most HI Expresses charge $1.50 - $2.00....and they only had one washer and one dryer. Like that many of the HI Expresses have Greek Yogurt and the Quaker hot cereal containers you just had hot water to. Don't think this one had the Greek Yogurt but I may be remembering wrong. May 28, 2014
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