Rated 4.5 out of 5 by 110
Rated 5.0 out of 5.0 by NessaHH Friendly staff
Even though my stay was short, I enjoyed the comfort that the Holiday Inn Express had to offer. Sandy has a way of making you feel special. She even remembered that she originally made my reservation. The property is clean and well kept. Thank you for making my visit to Lakeland stress-free.
March 6, 2014
Rated 5.0 out of 5.0 by DScottP A Great Place to Stay
I've had the pleasure to stay at this property several times now in recent months while on work trips to Lakeland, FL. The staff have always been very courteous and prompt. The rooms are nice. The breakfast has always been very much appreciated before starting my day.
I would recommend this property 100% and will continue to always book here first for my trips to Lakeland.
March 5, 2014
Rated 5.0 out of 5.0 by CelticU11 Nice and clean
Great price for clean rooms. They even opened the breakfast buffet early for our soccer teams that had early games during our stay. Definitely recommend!
February 13, 2014
Rated 5.0 out of 5.0 by Lainie65 Great Place to stay!
Clean, bright hotel. Comfortable room/bed and great service from the staff!
February 2, 2014
Rated 5.0 out of 5.0 by YDA INC Excellent Staff!
This staff was outstanding in making us feel like family during our stay in Lakeland! Monique, Sandy, Justice and Charlene were all rays of sunshine every morning and evening. Their knowledge, skill and ability coupled with utmost professionalism and compassion went far beyond anything that could be expected.
This is a great place to stay and we will again book reservations on our next visit.
February 1, 2014
Rated 5.0 out of 5.0 by Farmer Ray Outstanding Staff
The staff at this hotel is the best in the business, I chose the hotel because of the excellent service and that includes the breakfast area staff.
January 30, 2014
Rated 5.0 out of 5.0 by Sabycvty Very clean and comfortable room
Stayed at the hotel for 3 nights as our company was hosting a training event in the meeting room of the hotel. The bathrooms by the meeting room are kept clean and organized.
The hotel offers a great complimentary breakfast with a good variety. There are a lot of restaurants close to the hotel too so that you don't get bored of eating the same thing. The staff is very nice always greeting you when you enter the lobby. .
Recommended for anyone that is looking for a nice place to stay in the lakeland area.
January 25, 2014
Rated 5.0 out of 5.0 by SAM 1 MOST IMPRESSIVE IN LAKELAND
WHAT CAN BE SAID ABOUT EXCELLENCE. I ARRIVED EARLY AND WAS GREETED IN A MOST WELCOME MANNER BY THE FRONT DESK ATTENDANT JUSTICE AND THE MANAGER MONIQUE. I WAS CHECKED INTO MY ROOM AND WITHIN 5 MINUTES WAS GIVEN A COURTESY CALL TO SEE HOW THE ACCOMMODATIONS WERE. AFTER A LOOK AROUND I FOUND THEM TO BE SPACIOUS , VERY CLEAN AND WELL KEPT. I DECIDED IT WAS TIME TO TRY OUT THE POOL. ARE YOU KIDDING, THE FIRST ACTUAL WARM POOL IN 4 HOTELS I HAD STAYED IN IN THE PAST 2 WEEKS.IMPRESSIVE !! THE NEXT MORNING WAS USUALLY THE BREAKER OF ALL HOTEL STAYS, THE CONTINENTAL BREAKFAST. UNBELIEVABLE, FOOD EVERYWHERE. OMELETS, REAL EGGS , PANCAKES, REAL SAUSAGE, HAM , BAGELS AND TOAST AND CEREAL , JUICES , COFFEE AND MILK. I DIDN'T EAT THIS GOOD AT HOME. THIS IS DEFINITELY A WORTHWHILE HOTEL TO CHECK OUT. A FIVE STAR STAY IN MY EYES AND THE PRICE IS RIGHT. A VERY SPECIAL THANKS TO JUSTICE, SANDRA AND MONIQUE FOR A GREAT EXPERIENCE . TRUE PROFESSIONALS AND VERY PERSONABLE.THANKS TO THE OTHER STAFF ALSO FOR A GREAT STAY. SAMUEL & KRISTEE
January 24, 2014
Rated 5.0 out of 5.0 by jarrett52 great staff
Many thanks to Monique Desmore (GM) for all the help after I checked-in. I plan on moving to the area and Monique was a great resource. She printed out a map to a local storage company and pointed out some rental apartments.
January 18, 2014
Rated 3.0 out of 5.0 by Federal49 Noisy Room
The room I had was directly over the entrance walkway facing the roads. I could hear activity from I-4 as well as the neighboring streets. Apparently my room was next to rooms with double beds as they stayed occupied with noisy,in considerate tenants, also near the elevator.
My efforts to move to another room was a waste of time,very little to no cooperation from the desk staff. I told them I didn't want or like this room but it didn't seemed to mean anything to them.
Hate the tv, mostly sports, not much to choose from unless you like reality, or crime shows. Also tv defaulted to CNN when it turned on with extremely loud volume,you had to be there to turn the volume down immediately, just because I got up at 4am doesn't mean I should wake up the neighbors.
I stayed 12 nights mostly because a co-worker was there and it was convenient for us,We wanted and seriously thought about leaving.
January 17, 2014
Rated 5.0 out of 5.0 by D.E. Smith Great Staff and Facilities.
I've been staying at this hotel every week for over a year now while working in Lakeland, Florida. The Owner Sheila and her Manager Monique have been great to deal with throughout my stay here. The staff goes out of their way to take care of my needs and is one of the best Holiday Inn Express staffs I have ever had dealings with. The hotel and rooms are very clean and the outside area is kept the same way (spotless).
To sum up my experience with this Holiday Inn Express, I must say they Top Notch Employees that go out of their way to serve you.
My personal and sincere thanks to each and every one of the staff members!
January 16, 2014
Rated 5.0 out of 5.0 by bl2014 Great hotel
Stayed only one night on our vacation touring around Florida. Loved this place. Very comfortable and the staff were awesome! Will definitely be back.
January 13, 2014
Rated 3.0 out of 5.0 by NurseSusy Great location
Lots of moderate restaurants and the Harley-Davidson shop!
January 9, 2014
Rated 5.0 out of 5.0 by twotravelers6362 New Years Eve
Had a great experience at this Holiday Inn Express. We did not have any hotel reservations for New Years Eve 2013, and happened to find this hotel in Lakeland, Fl. with availability (even though we didn't check in until about 7 p.m. # We were very pleased with the front desk staff, giving us information as what was happening in the area for New Years Eve, where to eat, and how to get to the downtown. Breakfast was A VERY BUSY place in a.m., but the food was hot and good.
Plan on coming back in the Spring for Spring training for the Tigers baseball #since we are from Michigan!)
January 6, 2014
Rated 5.0 out of 5.0 by CFrank63 Room was excellent
The only negative I have about my stay at HIE was about some of the patrons that frequent the breakfast buffet, some had the entire family without wearing shoes whatsoever...they should enforce that policy to say the least.
January 3, 2014
Rated 4.0 out of 5.0 by 4Linda6 Great location
Room was clean, room size was great. Staff polite. Breakfast was not replenished efficiently to accommodate guests, although food items were good, hot, and nice assortment.
January 2, 2014
Rated 2.0 out of 5.0 by Jose99 Slow Check in Procedures
I am platinum member but reception lady did not recognize this status and it took more than 5 minutes to heck in. It seemed she does not know what platinum member is. Beds are too soft and old. Rooms are not clean.
January 1, 2014
Rated 5.0 out of 5.0 by LSS1 Outstanding Staff
We were unexpectedly in town for a family emergency and spent 5 nights at this hotel. Because we're IHG Platinum we were upgraded and both rooms were very comfortable. What made the difference was the staff. Monique at the desk, the managers and the people staffing the breakfast room were all very friendly and helpful. Lakeland is not one of our usual destinations, but if we're ever back in town that's where we would stay.
December 23, 2013
Rated 5.0 out of 5.0 by atlantasusan Great experience from the moment I walked in
Great stay, friendly service, wonderful room and bed, even a manager reception when I got there.
I will be back.
December 15, 2013
Rated 5.0 out of 5.0 by Drvoth Nice place to stay
Everything was good...I recommend this to anyone traveling on business or with friends/family.
December 10, 2013
Rated 3.0 out of 5.0 by Federal49 Great Location-TV Selection Sports Heavy
I didn't like the Channel selection, heavy on sports but not so much on anything else, glad I worked all day because I would have been bored in the room, I actually checked out and went elsewhere for the weekend up the road 50 miles to a location that I knew I would be entertained.
Internet was difficult to connect to, took a very long time.
All of the breakfast wasn't ready on time, each morning the hot food items were late 10-20 min.
Otherwise the location was good, Cracker Barrel, Five Guys,
Applebee's, Wendy's, 7 to 11, all within walking distance, only a 1 mile to a mall and lots of food choices.
Personnel was couterous, rooms clean.
November 25, 2013
Rated 5.0 out of 5.0 by Larrythewaterguy Fast, Friendly service
Nice staff, clean rooms, fast front desk service, good breakfast selection.
November 18, 2013
Rated 5.0 out of 5.0 by damongc great for the value this time
Last time started a bit rough this time much better thanks for a great stay.
November 16, 2013
Rated 5.0 out of 5.0 by Peg038 Excellent customer service
I was late getting in and was greeted by A friendly smile and warm reception. In a few short minutes I was in a nice,clean, comfortable room where I rested so well. I will be traveling in your area again soon and I will be staying at your location. Thanks Sandy for making my stay a wonderful one.
November 9, 2013
Rated 4.0 out of 5.0 by pinetime good location
i drive my parents to lakeland from pa. every fall and fly home and then in the spring fly down and drive them back. i always stay here since they opened a few years ago it was a country inn and suites, now a holiday inn express, its still nice clean great staff, but my only gripe is they used to have alot of good stations on tv, now its all sports, sports and more sports, big turnoff i used to watch home shopping channels, now gone, i might be finding a new hotel this spring.
November 7, 2013
Rated 3.0 out of 5.0 by sdquerry Room did not cool down properly
The room was clean. The staff was friendly.
The AC in the room did not cool the room down to a comfortable temperature. I informed the front desk and they put a service ticket in so that the AC would run continuously. The AC did run continuosuly but failed to cool the room down. This made sleeping uncomfrotable. I couldn't imagine stayin there when the heat and humidity of Florida was at its peak.
November 7, 2013
Rated 5.0 out of 5.0 by HeatherY A great experience!
My family stayed here the night before the state cross country meet. We were given a great team rate which included breakfast. Upon arrival, I was greeted with a smile and was told they would have breakfast out an hour early to assure all runners would be fed in time for the meet. I then did a workout in the gym and was waved at by staff during my run. I was impressed by the friendliness of the staff. I requested extra shampoo and conditioner from the front desk and was given more immediately. I requested a roll away bed and received it within 10 minutes. I found the gym to be in complete working order and found it to be very clean(a rare find in hotels). In the morning, Stephanie greeted me at 5 am with a friendly face and an invitation to bring the team for breakfast and fresh coffee. She went out of her way to have a great breakfast ready for everyone over an hour before the usual time. The breakfast choices were very impressive and her efforts were greatly appreciated. The team and my family really enjoyed our stay and would recommend this hotel to others. We will definitely stay here again. Thank you to Stephanie and the rest of the hotel staff!
November 5, 2013
Rated 3.0 out of 5.0 by Snook66 Average at Best
Staff was above average. My first test of a Holiday Inn Express so was not sure what to expect. Glad to have tried it but will stay at competitor's inn. Breakfast as noted by other travelers was not even marginal - dried omelet of some sort and dry ham similar to shoe leather. No fruit except brown banana (one); when queried the attendant said Holiday Inn only allowed bananas for their fruit and no, they had run out of additional bananas. Coffee was quite good. On a little matter, there was no toilet dispenser in our room and the sink vanity was clearly not finished.
October 24, 2013
Rated 5.0 out of 5.0 by McGinnis16 Comfortable, clean facility with wonderful service.
We were very impressed with this nice, clean modern hotel. The staff was very professional and personal. The breakfast layout was a nice surprise! The room was very clean and updated. The hotel is located in a nice safe area and close to many things. We will certainly stay there again next year. They made everyone feel welcome and at home. I will highly recommend this facility to all.
October 23, 2013
Rated 4.0 out of 5.0 by atlantasusan Average Holiday Inn Express
Rooms air was not up to par, to warm. Breakfast omelets were so over cooked they were crunchy. Coffee tasted like water. Nice enough staff. Not bad just not great.
October 14, 2013