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Rated 4.5 out of 5 by 118 reviewers.
Rated 5.0 out of 5.0 by great for the value this time Last time started a bit rough this time much better thanks for a great stay. November 16, 2013
Rated 5.0 out of 5.0 by Excellent customer service I was late getting in and was greeted by A friendly smile and warm reception. In a few short minutes I was in a nice,clean, comfortable room where I rested so well. I will be traveling in your area again soon and I will be staying at your location. Thanks Sandy for making my stay a wonderful one. November 9, 2013
Rated 4.0 out of 5.0 by good location i drive my parents to lakeland from pa. every fall and fly home and then in the spring fly down and drive them back. i always stay here since they opened a few years ago it was a country inn and suites, now a holiday inn express, its still nice clean great staff, but my only gripe is they used to have alot of good stations on tv, now its all sports, sports and more sports, big turnoff i used to watch home shopping channels, now gone, i might be finding a new hotel this spring. November 7, 2013
Rated 3.0 out of 5.0 by Room did not cool down properly The room was clean. The staff was friendly. The AC in the room did not cool the room down to a comfortable temperature. I informed the front desk and they put a service ticket in so that the AC would run continuously. The AC did run continuosuly but failed to cool the room down. This made sleeping uncomfrotable. I couldn't imagine stayin there when the heat and humidity of Florida was at its peak. November 7, 2013
Rated 5.0 out of 5.0 by A great experience! My family stayed here the night before the state cross country meet. We were given a great team rate which included breakfast. Upon arrival, I was greeted with a smile and was told they would have breakfast out an hour early to assure all runners would be fed in time for the meet. I then did a workout in the gym and was waved at by staff during my run. I was impressed by the friendliness of the staff. I requested extra shampoo and conditioner from the front desk and was given more immediately. I requested a roll away bed and received it within 10 minutes. I found the gym to be in complete working order and found it to be very clean(a rare find in hotels). In the morning, Stephanie greeted me at 5 am with a friendly face and an invitation to bring the team for breakfast and fresh coffee. She went out of her way to have a great breakfast ready for everyone over an hour before the usual time. The breakfast choices were very impressive and her efforts were greatly appreciated. The team and my family really enjoyed our stay and would recommend this hotel to others. We will definitely stay here again. Thank you to Stephanie and the rest of the hotel staff! November 5, 2013
Rated 3.0 out of 5.0 by Average at Best Staff was above average. My first test of a Holiday Inn Express so was not sure what to expect. Glad to have tried it but will stay at competitor's inn. Breakfast as noted by other travelers was not even marginal - dried omelet of some sort and dry ham similar to shoe leather. No fruit except brown banana (one); when queried the attendant said Holiday Inn only allowed bananas for their fruit and no, they had run out of additional bananas. Coffee was quite good. On a little matter, there was no toilet dispenser in our room and the sink vanity was clearly not finished. October 24, 2013
Rated 5.0 out of 5.0 by Comfortable, clean facility with wonderful service. We were very impressed with this nice, clean modern hotel. The staff was very professional and personal. The breakfast layout was a nice surprise! The room was very clean and updated. The hotel is located in a nice safe area and close to many things. We will certainly stay there again next year. They made everyone feel welcome and at home. I will highly recommend this facility to all. October 23, 2013
Rated 4.0 out of 5.0 by Average Holiday Inn Express Rooms air was not up to par, to warm. Breakfast omelets were so over cooked they were crunchy. Coffee tasted like water. Nice enough staff. Not bad just not great. October 14, 2013
Rated 4.0 out of 5.0 by good bed nice size tv first time at this hotel I come to lakeland once a month and will stay again, room was quiet and the 37" tv was a welcome addition October 12, 2013
Rated 4.0 out of 5.0 by Mostly good, some not so good Staff and facilities were very good. Good location with several choices of restaurants within easy walking distance. Not so good: ability to connect with wifi was spotty even with strong signal. October 7, 2013
Rated 5.0 out of 5.0 by Great Value Clean and comfortable. The staff was great, and the price was excellent. October 7, 2013
Rated 4.0 out of 5.0 by Pleasant Appreciated the clean, comfortable room. Staff very friendly and accommodating. For sure will stay there again. Breakfast was disappointing. Coffee great. September 1, 2013
Rated 5.0 out of 5.0 by Good Time. The Best stay! Covered Pool GREEEEAT for the Grandchildren! Rain or shine the kids swam and had a ball!! August 22, 2013
Rated 5.0 out of 5.0 by Total Comfort The staff (especially) Paige who works the front desk is a true customer service employee. The cleaning staff is very nice and the rooms are clean and comfortable. The bed and linens are amazing to sleep in and feel like your at home. The location of this Holiday Day Inn Express is easy to get to the express way as well as convenient to downtown Lakeland. I would highly recommend this location to stay and enjoy. August 21, 2013
Rated 5.0 out of 5.0 by Wonderful stay! I booked a block of rooms for a family celebration in Lakeland. I was given a very good rate. Monique and her team could not have been more accommodating. We had family members arriving at varying times, and everything was handled smoothly. Rooms were clean, and we were able to use the breakfast room for gathering in the evening. Hotel is within walking distance of Applebee's and Cracker Barrel, and a 7-11 convenience store. Would definitely recommend this hotel. August 15, 2013
Rated 5.0 out of 5.0 by Great Ammenities Enjoyed the nice pool, workout room and lounge area. August 13, 2013
Rated 4.0 out of 5.0 by 1st impression aren't always accurate I walked in to a screaming desk clerk who was telling a customer she could go stay somewhere else that was very weird but other than that the stay was nice one staff member was supper sweet with my son and very kind in general. overall good experience. August 2, 2013
Rated 4.0 out of 5.0 by comfortable bed and quiet,clean room Two adults one kid , we got the best night's sleep here of anywhere on our nine day trip. Thanks to the staff for a wonderful stay July 23, 2013
Rated 5.0 out of 5.0 by room was great. nice and clean it was very quiet and the food was great. I have stayed at many holiday in this was the best one yet. the food was great and when we got there before 3:00 our room was ready .all the front desk personal was just great. the pool area was fantastic. it was covered and yet outside.if I am ever in Lakeland again I will stay there June 20, 2013
Rated 5.0 out of 5.0 by Great Place to stay The hotel was very clean not only in the lobby but also in the rooms. The staff was very friendly and helpful. A list of local restaurants was provided before I even asked. Breakfast had a nice variety and it tasted good. June 10, 2013
Rated 5.0 out of 5.0 by Nice stay Just there for one night, customer care was above average. May 25, 2013
Rated 5.0 out of 5.0 by Above Average Holiday Inn Express! Convenient to Interstate 4, restaurants and Lakeland downtown. Clean hotel with comfortable rooms and friendly staff! Best value in the area! April 22, 2013
Rated 4.0 out of 5.0 by Nice place. I'd go back again This place was clean, quiet and comfortable. The free breakfast was good, but to pick a nit, had fresh made pancakes instead of waffles. For some reason, they over billed me for my stay, but a phone call corrected the problem. This wasn't a perfect stay this time, but I'd go back. I'm sure that they wouldn't make a billing mistake a second time and hey, pancakes will do in a pinch. April 20, 2013
Rated 4.0 out of 5.0 by Great Location The only complaint we have is that the beds, pillows and linens were absolutely worn out. Management should look at the rooms, pull back the covers on the bed, select a pillow (there are 4 on each bed) and lie down. We've travelled all over the US and the world and very few hotels where we stayed had such poor quality beds and linens. On the other hand, the staff could not have been better....Paige was exceptionally helpful when we checked in. April 16, 2013
Rated 2.0 out of 5.0 by Indifferent Front Desk Staff Front Desk Staff were nonchalant and indifferent regarding my Executive Suite (that was prepaid) being unavailable at 3 o clock in the afternoon. I waited almost an hour for the room to "be cleaned". You can definitely expect a customer to show up who has prepaid, why not make sure those rooms are ready?! Just made me feel as if they did not care whether I was there or NOT! Not a way to treat customer :( April 13, 2013
Rated 4.0 out of 5.0 by Item left in room. I am surprised that after contacting the hotel because I left my cell phone charging cord in room was told it would cost $20 fee to return to me. Also I would have to send a fax with credit card info, etc.. Too much of a hassle, for a cord that costs less than $20. Decided to buy one when I reurned home.., April 12, 2013
Rated 5.0 out of 5.0 by Spring Training Baby!! What a WONDERFUL staff. We had an issue with our initial reservation and Monique at the front desk went above and beyond to take care of our needs and make sure our stay was amazing. We were traveling as a family and in town only for one night and the entire hotel made us feel welcomed. If only it had been warmer weather!! April 2, 2013
Rated 3.0 out of 5.0 Uncomfortable sleeper sofa It was torture spending 3 nights on the sleeper sofa in the suite. For the price I paid, I was expecting a more comfortable bed. Comfortable sleeper sofas are manufactured, but Holiday Inn does not buy them. The refrigerator does not have a freezer section, which was a problem. Again, I was expecting better for the price. There was a roach in the room. All of this was mentioned at check, but no compensation was offered. March 25, 2013
Rated 4.0 out of 5.0 by Convenient to Joe Marchant Stadium Very accommodating staff and nice breakfast room. Very convenient to Joe Marchant Stadium, shopping, restaurants and downtown Lakeland. Clean, spacious room. March 23, 2013
Rated 3.0 out of 5.0 by Friendly Staff Nice Hotel..TERRIBLE housekeeping I had to rate the staff and service as fair, because the housekeeping staff did a terrible job servicing our room over the 4 nights we stayed there. It was obvious they don't change the sheets but simply make the bed. After the first night I thought the room looked virtually unserviced when I returned, other than new towels, but I was told they only change the sheets every 2nd night. After the second night they were not changed and the pillows still looked as if we just got our of bed. FINALLY after the third night I complained and was told they would report the issue to housekeeping. For the price of this hotel, you should at least get fresh linen and towels each night without asking.. The desk staff was very friendly though. March 22, 2013
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