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Rated 4.5 out of 5 by 150 reviewers.
Rated 5.0 out of 5.0 by Very Nice Hotel & Breakfast This is exactly what a hotel stay should be like. The location was just right for the Lakeland area. The room was very nice with a comfortable bed and great shower. The breakfast had a good variety of foods, hot and cold. The quality of the food was excellent. The staff was very friendly and helpful. We would definitely stay here again when our travels take us this way. May 6, 2014
Rated 5.0 out of 5.0 by Good location Very convenient to good restaurants,with a list of choices and distance to each. Overall an excellent experience. May 5, 2014
Rated 4.0 out of 5.0 by Helpful staff and quiet rooms Our convertible club used this property for our base. Very good location, helpful staff, and quiet rooms. Super water flow in shower. May 5, 2014
Rated 5.0 out of 5.0 by Exactly What I Expected This was my first time at this property, and it was exactly what I expected from an IHG property. The facilties were well kept, the staff was excellent, and I thoroughly enjoyed my stay. The front desk agent made sure I had a list of local dining facilities and ensured that I had everything I needed. I will definitely be back to this property when I am in the area. April 20, 2014
Rated 5.0 out of 5.0 by Great stay for Tiger spring training Great location for Detroit Tiger spring training. Takes about 5 minutes to get to Marchant Stadium. Also great location to get to the mall and restaurants. I am a swimmer, and we had several stormy days, but the pool is indoor/outdoor so I was able to get in my workout. The facility is well maintained and walking distance to several area restaurants. March 27, 2014
Rated 5.0 out of 5.0 by We stayed about a week and we'll be back for our 5th time next year. The location is ideal! Staff were good but Monique was exceptionally so. Comfortable nights sleep. Breakfast: Despite often heavy traffic for breakfasts, the food was well replenished. The ham was very lean & tasty. Suggestion: Hot oatmeal &/or a less sugary cold cereal would make for healthier breakfast choices for the more mature patrons. March 26, 2014
Rated 5.0 out of 5.0 by Very accommodating! I recently stayed at Holiday Inn Express and Suite,Lakeland Fl. It was during MLB spring trainig. While rooms were at a high demand, the hotel manager assured me of a room for my 10 day stay. Being an IHG Rewards Club Gold Elite Member it felt comforting to be looked after a long way from home. Thank You March 25, 2014
Rated 5.0 out of 5.0 by Great place to stay Everything about the facility was excellent. The girls at the front desk were absolutely wonderful especially a girl with the 1st name Justice, I believe. SHe was unbelievably helpful. March 17, 2014
Rated 3.0 out of 5.0 by some disappointment here This was our last night on a five day Gulf Coast vacation, a loop covering 350 miles in total. The front desk staff were by far the worst we encountered in terms of friendliness and receptivity. A smile wouldn't hurt! Later we asked to change rooms because the balcony units only face the main road; there were none on the back side (strange). They had put us in a balcony unit above the ground floor smoking area. We wanted more quiet and no smoke smell, and the front desk staff seemed "put out" by this request. They did move us, and the second room was better in every way. This was the most expensive hotel on our stay, and that's for Lakeland! Breakfast was excellent. The part that the hotel could not control involved a child being allowed to run the hallway at 10 p.m. Some parents need instruction too! March 17, 2014
Rated 5.0 out of 5.0 by annie the holiday inn in lakeland florida was a exellent place to stay the hotel was clean and nice the staff was great the breakfast was very good me and my husband stayed there for a week and i Recommed this hotel highly. March 11, 2014
Rated 5.0 out of 5.0 by Friendly staff Even though my stay was short, I enjoyed the comfort that the Holiday Inn Express had to offer. Sandy has a way of making you feel special. She even remembered that she originally made my reservation. The property is clean and well kept. Thank you for making my visit to Lakeland stress-free. March 6, 2014
Rated 5.0 out of 5.0 by A Great Place to Stay I've had the pleasure to stay at this property several times now in recent months while on work trips to Lakeland, FL. The staff have always been very courteous and prompt. The rooms are nice. The breakfast has always been very much appreciated before starting my day. I would recommend this property 100% and will continue to always book here first for my trips to Lakeland. March 5, 2014
Rated 5.0 out of 5.0 by Nice and clean Great price for clean rooms. They even opened the breakfast buffet early for our soccer teams that had early games during our stay. Definitely recommend! February 13, 2014
Rated 5.0 out of 5.0 by Great Place to stay! Clean, bright hotel. Comfortable room/bed and great service from the staff! February 2, 2014
Rated 5.0 out of 5.0 by Excellent Staff! This staff was outstanding in making us feel like family during our stay in Lakeland! Monique, Sandy, Justice and Charlene were all rays of sunshine every morning and evening. Their knowledge, skill and ability coupled with utmost professionalism and compassion went far beyond anything that could be expected. This is a great place to stay and we will again book reservations on our next visit. February 1, 2014
Rated 5.0 out of 5.0 by Outstanding Staff The staff at this hotel is the best in the business, I chose the hotel because of the excellent service and that includes the breakfast area staff. January 30, 2014
Rated 5.0 out of 5.0 by Very clean and comfortable room Stayed at the hotel for 3 nights as our company was hosting a training event in the meeting room of the hotel. The bathrooms by the meeting room are kept clean and organized. The hotel offers a great complimentary breakfast with a good variety. There are a lot of restaurants close to the hotel too so that you don't get bored of eating the same thing. The staff is very nice always greeting you when you enter the lobby. . Recommended for anyone that is looking for a nice place to stay in the lakeland area. January 25, 2014
Rated 5.0 out of 5.0 by MOST IMPRESSIVE IN LAKELAND WHAT CAN BE SAID ABOUT EXCELLENCE. I ARRIVED EARLY AND WAS GREETED IN A MOST WELCOME MANNER BY THE FRONT DESK ATTENDANT JUSTICE AND THE MANAGER MONIQUE. I WAS CHECKED INTO MY ROOM AND WITHIN 5 MINUTES WAS GIVEN A COURTESY CALL TO SEE HOW THE ACCOMMODATIONS WERE. AFTER A LOOK AROUND I FOUND THEM TO BE SPACIOUS , VERY CLEAN AND WELL KEPT. I DECIDED IT WAS TIME TO TRY OUT THE POOL. ARE YOU KIDDING, THE FIRST ACTUAL WARM POOL IN 4 HOTELS I HAD STAYED IN IN THE PAST 2 WEEKS.IMPRESSIVE !! THE NEXT MORNING WAS USUALLY THE BREAKER OF ALL HOTEL STAYS, THE CONTINENTAL BREAKFAST. UNBELIEVABLE, FOOD EVERYWHERE. OMELETS, REAL EGGS , PANCAKES, REAL SAUSAGE, HAM , BAGELS AND TOAST AND CEREAL , JUICES , COFFEE AND MILK. I DIDN'T EAT THIS GOOD AT HOME. THIS IS DEFINITELY A WORTHWHILE HOTEL TO CHECK OUT. A FIVE STAR STAY IN MY EYES AND THE PRICE IS RIGHT. A VERY SPECIAL THANKS TO JUSTICE, SANDRA AND MONIQUE FOR A GREAT EXPERIENCE . TRUE PROFESSIONALS AND VERY PERSONABLE.THANKS TO THE OTHER STAFF ALSO FOR A GREAT STAY. SAMUEL & KRISTEE January 24, 2014
Rated 5.0 out of 5.0 by great staff Many thanks to Monique Desmore (GM) for all the help after I checked-in. I plan on moving to the area and Monique was a great resource. She printed out a map to a local storage company and pointed out some rental apartments. January 18, 2014
Rated 3.0 out of 5.0 by Noisy Room The room I had was directly over the entrance walkway facing the roads. I could hear activity from I-4 as well as the neighboring streets. Apparently my room was next to rooms with double beds as they stayed occupied with noisy,in considerate tenants, also near the elevator. My efforts to move to another room was a waste of time,very little to no cooperation from the desk staff. I told them I didn't want or like this room but it didn't seemed to mean anything to them. Hate the tv, mostly sports, not much to choose from unless you like reality, or crime shows. Also tv defaulted to CNN when it turned on with extremely loud volume,you had to be there to turn the volume down immediately, just because I got up at 4am doesn't mean I should wake up the neighbors. I stayed 12 nights mostly because a co-worker was there and it was convenient for us,We wanted and seriously thought about leaving. January 17, 2014
Rated 5.0 out of 5.0 by Great Staff and Facilities. I've been staying at this hotel every week for over a year now while working in Lakeland, Florida. The Owner Sheila and her Manager Monique have been great to deal with throughout my stay here. The staff goes out of their way to take care of my needs and is one of the best Holiday Inn Express staffs I have ever had dealings with. The hotel and rooms are very clean and the outside area is kept the same way (spotless). To sum up my experience with this Holiday Inn Express, I must say they Top Notch Employees that go out of their way to serve you. My personal and sincere thanks to each and every one of the staff members! January 16, 2014
Rated 5.0 out of 5.0 by Great hotel Stayed only one night on our vacation touring around Florida. Loved this place. Very comfortable and the staff were awesome! Will definitely be back. January 13, 2014
Rated 3.0 out of 5.0 by Great location Lots of moderate restaurants and the Harley-Davidson shop! January 9, 2014
Rated 5.0 out of 5.0 by New Years Eve Had a great experience at this Holiday Inn Express. We did not have any hotel reservations for New Years Eve 2013, and happened to find this hotel in Lakeland, Fl. with availability (even though we didn't check in until about 7 p.m. # We were very pleased with the front desk staff, giving us information as what was happening in the area for New Years Eve, where to eat, and how to get to the downtown. Breakfast was A VERY BUSY place in a.m., but the food was hot and good. Plan on coming back in the Spring for Spring training for the Tigers baseball #since we are from Michigan!) January 6, 2014
Rated 5.0 out of 5.0 by Room was excellent The only negative I have about my stay at HIE was about some of the patrons that frequent the breakfast buffet, some had the entire family without wearing shoes whatsoever...they should enforce that policy to say the least. CF January 3, 2014
Rated 4.0 out of 5.0 by Great location Room was clean, room size was great. Staff polite. Breakfast was not replenished efficiently to accommodate guests, although food items were good, hot, and nice assortment. January 2, 2014
Rated 2.0 out of 5.0 by Slow Check in Procedures I am platinum member but reception lady did not recognize this status and it took more than 5 minutes to heck in. It seemed she does not know what platinum member is. Beds are too soft and old. Rooms are not clean. January 1, 2014
Rated 5.0 out of 5.0 by Outstanding Staff We were unexpectedly in town for a family emergency and spent 5 nights at this hotel. Because we're IHG Platinum we were upgraded and both rooms were very comfortable. What made the difference was the staff. Monique at the desk, the managers and the people staffing the breakfast room were all very friendly and helpful. Lakeland is not one of our usual destinations, but if we're ever back in town that's where we would stay. December 23, 2013
Rated 5.0 out of 5.0 by Great experience from the moment I walked in Great stay, friendly service, wonderful room and bed, even a manager reception when I got there. I will be back. December 15, 2013
Rated 5.0 out of 5.0 by Nice place to stay Everything was good...I recommend this to anyone traveling on business or with friends/family. December 10, 2013
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