Rated 4.1 out of 5 by 113
Rated 3.0 out of 5.0 by Scottz Nice Hotel with a few hiccups
The hotel is new and well maintained. The rooms are good and the beds are comfortable. The included breakfast is the same as the other HI Express hotels.
We experienced two problems.
1) When we checked in, we were assigned a room with no power. Not sure what happened, but it took us about 45 minutes to get a room where the power worked.
2) The room cleaning staff threw out our contact lenses....all of them. We were there for a sports competition, so we needed them. We had to go down the road with our prescription to secure new lenses for the rest of our stay.
The staff was extremely apologetic (I must have heard "sorry" on dozens of occasions), but they offered only a couple of water bottles for our inconvenience.
August 17, 2014
Rated 5.0 out of 5.0 by tryingtexas Lovely Stay in Lakeway
Our visit was a bit hectic and rushed, but the hotel was inviting, tastefully decorated and felt calming. Our room was spacious and exceeded our expectations. Holiday Inn has sure improved since I was a kid. Great place to stay! I would definitely stay there again.
August 13, 2014
Rated 5.0 out of 5.0 by Gparents13 Grandparents weekend
We had the most enjoyable time with our grandaughter at the hotel!
August 12, 2014
Rated 3.0 out of 5.0 by Traveler !23 Comfortable bed and great breakfast
Holiday Inn Express always has comfortable beds and a great breakfast selection. We have always found them to be very clean as well.
August 12, 2014
Rated 4.0 out of 5.0 by Paulg14 Great Staff, Location and Facilities
All was good with the exception of the mattress cover on my particular bed. Shower also took a long time to get warm. Still overall, good experience
August 10, 2014
Rated 5.0 out of 5.0 by Loves the Lake Fantastic Staff!
Excellent staff!!! I can't express enough how great every encounter I had with people at the front desk was. They had an answer for every question I had. Pool was amazing from the hot tub to their private cabanas with TVs in them. Everyone was always smiling and that says a lot about a place where people work. Great job Holiday Inn Express team!!
P.S. The breakfast person always seemed to be busy, but she handled it like a champion.
August 7, 2014
Rated 5.0 out of 5.0 by stockdiva Fresh and new
Brand new hotel in Lakeway. Staying on the lake and drinking? Don't drive back to Austin. Instead stay in Lakeway. Its a long drive back to Austin from the lake. This hotel is new, bright and comfortable. You will have access to restaurants and nice, comfy beds.
July 30, 2014
Rated 4.0 out of 5.0 by RobertC777 Great service and comfortable hotel
The staff, including all employees, are very nice and service oriented. Nathan, Gary and Andrew have provided special attention to my needs while at the hotel and others including the lady responsible for breakfast and the cleaning ladies go out of their way to provide excellent service.
July 30, 2014