Rated 4.0 out of 5 by 100
Rated 5.0 out of 5.0 by smith69 Fantastic stay
We have had to stay in several hotels lately due to medical reasons and have used some hotels simply because of location. Most of those stays have been disappointing and leaving us feeling as if many things were lacking. However, this stay at he Holiday Inn Express and Suites in Lakeway was a refreshing change. The hotel was immaculately clean. The front desk staff was friendly and professional. I have absolutely nothing negative to say about this stay. Gorgeous place on top of that!
July 26, 2014
Rated 5.0 out of 5.0 by k81k23 Always a pleasure...
This hotel is our first choice every weekend. It's clean, comfortable and the staff is very friendly and professional. Alex is my favorite because he remembers us as soon as we walk in the door. He greets us by name every time!
July 21, 2014
Rated 5.0 out of 5.0 by Triplebogey Overall great value and service
Pleased with accommodations overall. The suite was a lovely set-up with a separate room for our granddaughter. Beds were a little hard for our liking. Had a major problem on the 2nd night. Water started pouring out of the vent in the ceiling over the toilet. You needed an umbrella to use the bathroom. The desk clerk called her manager and he moved us into two regular rooms at the same cost of the suite without a quibble. We were impressed with their response and concern for our comfort. These folks should be recognized - they are an asset to your company.
July 19, 2014
Rated 3.0 out of 5.0 by Nellie5599 New Facility
Beds were too high off the floor, difficult to maneuver
Had to request in-room coffee packets
Breakfast bar not attended well, no yogurt, no fruit, tables not cleaned
Staff not consistent with correcting problems, one did compensate us for the lack of breakfast items
July 11, 2014
Rated 5.0 out of 5.0 by Part-Rat Great service
Recently stayed at Holiday Inn express at Lakeway, TX and had fantastic experience. Front desk staff were very friendly , lot of options at morning breakfast, nice location, and clean
July 9, 2014
Rated 5.0 out of 5.0 by kt123456789 Loved the suite and lobby
Great hotel chain, this location was no exception. Beautiful modern lobby with huge eating area.
July 9, 2014
Rated 4.0 out of 5.0 by Dr Pathfirnder LAKEWAY GEM
I am a physician with a boat on Lake Travis . I use this hotel mainly for leisure purposes for my guests as overnight accommodations off the boat. It si a beautiful property (ive traveled the world )
Make sure you understand IHG website and document exactly what you ordered..the rooms can change.
Try to come before the night crew as their attitudes can be spotty
July 9, 2014
Rated 4.0 out of 5.0 by Judgerbr Nathaniel at the front desk was great!
Overall the stay was very good, but what really made it special was the courteous, helpful and professional young man at the front desk. This is the front end experience that sets the tone for the entire stay. Whaenever we had a question or concern, he had an answer.
July 8, 2014