Rated 3.6 out of 5 by 54
Rated 4.0 out of 5.0 by cooling Bed
The bed was so hard it was like laying on concrete. I was glad to have a small couch in the room to sleep on.
December 1, 2013
Rated 3.0 out of 5.0 by steinerranchvisitor Poor housekeeping
This review is based on my two stays in November. On both stays, I had poor housekeeping. First visit - coffee supplies and cups were not replaced. It looked like the maid left me one of my used cups. Second visit - did not have washcloths any of the four days. They seem to be very short staffed. On the first visit, there was no one at the front desk most of the time.
On a positive note, the beds are very comfortable.
November 30, 2013
Rated 2.0 out of 5.0 by ScottAg No Turn Down
On the second day around 4pm I came back to the hotel and wondered why the bed had never been made or towels replaced. I asked the front desk and was offered the excuse that there were only three housekeepers on staff for a relatively large hotel. Well they never came to my room and the beds remained messed up, no fresh towels, no new soaps, trash from days
Before piled up, etc. While this isn't the worst thing in the world, it's a basic service and industry standard. I would ask fit my member back but I doubt a large company like this one cares that it has list me for life ,
November 28, 2013
Rated 3.0 out of 5.0 by DJfromTexas Small things
First, I locked my key in the room, the manger was helpful, but the new key did not work either. So he came up with me and his key. When he got the door unlocked he said he was going to go down and figure out what was going on and bring me back another key-never did but my old key worked.
No lights for the pool, once it was dark-forget it.
Breakfast was late.
November 18, 2013
Rated 1.0 out of 5.0 by cctc2013 Avoid This Hotel - Poor experience overall
I've stayed at the Holiday Inn Express in Lakeway multiple times and this past stay was by far one of the worst hotel experiences. I will not be staying at this hotel again. The main issues included:
a) Noise: Rooms on the 2nd floor right above the lobby are loud. They were kind enough to change rooms to the opposite side, but it was an overall bad experience. The staff was very loud in the middle of the night and when I called to see if there was anything that could be done about the noise, they didn't offer to try to keep it down - but rather said they would move me to another room across the hall. I had to re-pack everything in the middle of the night to move rooms. The manager on duty stated that he would take care of me (hinting that they would provide a discount off the bill, yet that proved to be an empty promise). In fact, he didn't even change the details in the computer - the hotel still had me in the computer under the original room and I had to get a new key and did not receive housekeeping service in the new room.
b) I left my electronic toothbrush behind and called on the day of checkout (Friday) to see if was left in the lost and found. The woman I spoke to said that she would check and call me back. I didn't receive a call back and had to call again. Person I spoke to said they were too busy to check due to the F1 race. Today is Monday and I still have not received a call back.
I feel that this hotel is very sub par when it comes to customer service and quality. They were friendly, but they seem to have an issue with follow through. Business requires me to travel to Austin at least once a month, I will not be staying at this hotel again.
November 18, 2013
Rated 2.0 out of 5.0 by burgy James Burgin
On the morning of Nov. 9th we went to the lobby for coffee and breakfast. It did not exist! When we enquired we were told someone did not show up. When we asked for an adjustment on our bill they said the breakfast is only complementary?? We then had to take the whole family out to breakfast.
As far as the facility goes, they are very lucky it is a new complex. It was definitely overpriced!
November 15, 2013
Rated 5.0 out of 5.0 by bhorns great experience
we were last minute guests and found the front desk staff to be very helpful, especially Ken. room was great and breakfast very good. room rates jumped dramatically during the weekend - too high for this type of hotel.
November 11, 2013
Rated 3.0 out of 5.0 by Budaman Oru Stay
When we checked in I was told that we had reserved two suites but that only one was available and the other was a regular room. The desk clerrk said that I would be given a 25% discount for the mistake and I was given that. The desk clerk was Lindya and all I will say about her is that if all the staff there treated the guests the same as she treated us it would be a positive for your business.
House keeping to me was not to good. Wet towels were left in the bathroom, and two mornings there was not coffee to make a cup in the room. Also one morning a empty tissue box was left on the toilet. I had to go to the lobby to get a cup. As far as breakfast in the morning I will rate it as average. The eggs were cold but I know it is difficult to keep them warm.
The height of the beds was a problem for me. I had a leg operation before I went there and it was hard to get on the bed.
November 11, 2013