Rated 3.7 out of 5 by 60
Rated 5.0 out of 5.0 by Enjoys traveling Second visit at this hotel
This was our second stay at Holiday Inn Express as our house was in the process of being built. Once again we were more than satisfied with our entire stay at the hotel. We dealt with Greg and Corey throughout our time at the hotel. There was a delay with our house being done on time and they were so helpful and very professional each time we saw them. We definitely would recommend staying at the Holiday Inn Express in Lakeway not only because it is a nice hotel but because of the service we received.
February 25, 2014
Rated 3.0 out of 5.0 by emsweck Visit Jan 29-30
Room was fine. Fitness center was clean but not well attended ( no towels, no sanitary wipes, no water cooler). So clearly not a priority for staff/management. Breakfast bar clean. Eggs had a mushy consistency. Obviously a frozen product heated up and served. No fresh fruit either. Yesterday's newspaper still in breakfast area. Overall, not up to usual standards. Wireless internet worked fine. Was not recognized as Priority Club member
February 2, 2014
Rated 4.0 out of 5.0 by Lyn123 Ice Storm
The ice storm that day cause staffing problems and affected the breakfast service, BUT the staff on duty did pretty much everything they could do to serve the needs of guest.
Negative - HARD to FIND!
You know ING you blew it with the sign change for Holiday Inn. The old sign with the STAR on top was a beacon. The Green H stinks!
January 31, 2014
Rated 4.0 out of 5.0 by RobertC777 Very good service
The Staff and service provided at this property is very good and the rooms are comfortable. The breakfast is good but the eggs and juices provided are terrible.
January 27, 2014
Rated 3.0 out of 5.0 by Rubber duck poor Breakfast
The breakfast was not what I expected, food was lukewarm at best,no sugar for coffe,was told they had run out, bed was very hard and walls are paper thin.
January 6, 2014
Rated 4.0 out of 5.0 by indenile Nice property
I think it will just take time for this property to get up to their goal standard. Their staff is great, but because it's a new property in a sparsely populated area, it will take a while for them to become recognized as the go to place. It seems they are operating on a shoe-string staff, but they have great potential. I will return as it's the most convenient place to my parent's location.
January 4, 2014
Rated 4.0 out of 5.0 by cooling Bed
The bed was so hard it was like laying on concrete. I was glad to have a small couch in the room to sleep on.
December 1, 2013
Rated 3.0 out of 5.0 by steinerranchvisitor Poor housekeeping
This review is based on my two stays in November. On both stays, I had poor housekeeping. First visit - coffee supplies and cups were not replaced. It looked like the maid left me one of my used cups. Second visit - did not have washcloths any of the four days. They seem to be very short staffed. On the first visit, there was no one at the front desk most of the time.
On a positive note, the beds are very comfortable.
November 30, 2013