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Rated 4.2 out of 5 by 143 reviewers.
Rated 4.0 out of 5.0 by New place, great interior decorating Place looks great, room clean and nicely furnished. Walls a bit thin, could hear next door and upstairs. November 19, 2014
Rated 5.0 out of 5.0 Great Place Great stay overnight to see specialist in the area. November 13, 2014
Rated 5.0 out of 5.0 by Nice Hotel Would recommend to anyone who is staying in the Lakeway area. November 12, 2014
Rated 5.0 out of 5.0 by Good stay This was a nice hotel and I would stay here again. November 9, 2014
Rated 5.0 out of 5.0 by Jordan is Awesome! Thanks for making such a high quality, caring employee available to make my stay perfect. I appreciate the extra care and service that Jordan provides each and every time I visit. She makes the long days away from home go much easier when I AM AWAY ON BUSINESS! Bill R. October 30, 2014
Rated 5.0 out of 5.0 by Great Beds! When traveling I always dread the bed discovery process, I call it the "Goldilocks Protocol." Will the beds be "too hard," "too soft," perhaps "just right" -- but never GREAT! Much to my surprise the beds at the Holiday Inn Express(R) and Suites, Austin NW - Lakeway were absolutely GREAT. October 25, 2014
Rated 3.0 out of 5.0 by Friendly front desk staff but problems from the start The overall experience was average. While the front desk staff were very nice, their were problems from the beginning. I had called earlier to make my reservation and knowing I would be checking in late I requested a crib be put in the room prior to our arrival. It was not. Not big deal as the front desk staff member said she would take it up shortly. As soon as we walked into the room i heard dripping, and when I turned on the light I noticed their was a leak in the ceiling and water was dropping directly to the toilet seat. I called the front desk, and we were reassigned a new room. We get to our new room and the front desk member knocks on the door with the crib. It wasn't a big deal when she couldn't assemble it but I was a little annoyed when I realized a crib sheet was not provided. Luckily I had one so I didn't have to call the front desk again. The next day we left and ran errands. We had hoped that by the time we got back our room had been cleaned and towels replaced, but they were not. Our son napped, and we left again. I expected the room to be clean but they overlooked our room. After a long day I didn't want to deal with it do I just asked the front desk to bring fresh towels (which were brought up very quickly). October 22, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. Every time I come to Austin, I will stay here! Staff was awesome and friendly, rooms were huge, and it was a very pleasant stay. October 22, 2014
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