Rated 4.1 out of 5 by 124
Rated 5.0 out of 5.0 by DaveCo Courteous staff, excellent location, nice facilities.
A great location near the lake, and the rooms were clean, updated and comfortable. I would definitely return.
August 27, 2014
Rated 5.0 out of 5.0 by k81k23 Always a pleasure
We always enjoy our stays at this hotel. The hotel is clean and comfortable, and the staff is friendly and attentive. We stay here a few times a month and are never disappointed. We definitely recommend this hotel!
August 21, 2014
Rated 3.0 out of 5.0 by Lux22 Good location comfortable bed
Cleaness of the room was an issue
First night my daughter left some pistachio peels beside the wastebasket and after 5 nights the peels stayed there I left them in purpose to check an I was right they only do he beds nothing else so I can imagine about the bathroom area
August 19, 2014
Rated 3.0 out of 5.0 by Scottz Nice Hotel with a few hiccups
The hotel is new and well maintained. The rooms are good and the beds are comfortable. The included breakfast is the same as the other HI Express hotels.
We experienced two problems.
1) When we checked in, we were assigned a room with no power. Not sure what happened, but it took us about 45 minutes to get a room where the power worked.
2) The room cleaning staff threw out our contact lenses....all of them. We were there for a sports competition, so we needed them. We had to go down the road with our prescription to secure new lenses for the rest of our stay.
The staff was extremely apologetic (I must have heard "sorry" on dozens of occasions), but they offered only a couple of water bottles for our inconvenience.
August 17, 2014
Rated 5.0 out of 5.0 by tryingtexas Lovely Stay in Lakeway
Our visit was a bit hectic and rushed, but the hotel was inviting, tastefully decorated and felt calming. Our room was spacious and exceeded our expectations. Holiday Inn has sure improved since I was a kid. Great place to stay! I would definitely stay there again.
August 13, 2014
Rated 5.0 out of 5.0 by Gparents13 Grandparents weekend
We had the most enjoyable time with our grandaughter at the hotel!
August 12, 2014
Rated 3.0 out of 5.0 by Traveler !23 Comfortable bed and great breakfast
Holiday Inn Express always has comfortable beds and a great breakfast selection. We have always found them to be very clean as well.
August 12, 2014
Rated 4.0 out of 5.0 by Paulg14 Great Staff, Location and Facilities
All was good with the exception of the mattress cover on my particular bed. Shower also took a long time to get warm. Still overall, good experience
August 10, 2014
Rated 5.0 out of 5.0 by Loves the Lake Fantastic Staff!
Excellent staff!!! I can't express enough how great every encounter I had with people at the front desk was. They had an answer for every question I had. Pool was amazing from the hot tub to their private cabanas with TVs in them. Everyone was always smiling and that says a lot about a place where people work. Great job Holiday Inn Express team!!
P.S. The breakfast person always seemed to be busy, but she handled it like a champion.
August 7, 2014
Rated 5.0 out of 5.0 by stockdiva Fresh and new
Brand new hotel in Lakeway. Staying on the lake and drinking? Don't drive back to Austin. Instead stay in Lakeway. Its a long drive back to Austin from the lake. This hotel is new, bright and comfortable. You will have access to restaurants and nice, comfy beds.
July 30, 2014
Rated 4.0 out of 5.0 by RobertC777 Great service and comfortable hotel
The staff, including all employees, are very nice and service oriented. Nathan, Gary and Andrew have provided special attention to my needs while at the hotel and others including the lady responsible for breakfast and the cleaning ladies go out of their way to provide excellent service.
July 30, 2014
Rated 5.0 out of 5.0 by loriec Managers Very Accommodating!
A large group of us were traveling to Lakeway for our Mother's Memorial Service and needed someplace to stay. Found this hotel online and the reviews were good, so the entire group booked rooms here. One person in our group suffered a medical emergency and were not able to attend. They had prepaid for their room and I called and spoke with Nathaniel about this problem. Nathaniel was very sympathetic and willing to work with us on this matter. Upon checking in Nathaniel & Gregg were working the desk and were both very friendly & helpful during our entire 3 day stay. We had a suite and with 3 adults in the room the suite added that extra space that we needed. It was also nice to have a bar sink and refrigerator.
The staff graciously allowed us to use the front lobby area for our family meeting/gathering place. This is the same space that the morning breakfast is served. The Free breakfast was another added perk of staying here and there were enough choices to make everyone happy. We used the pool area and my 2 suggestions would be to get larger towels and add a couple of umbrellas. It was 100 degrees and a little bit of shade would have been nice.
I would highly recommend staying at this hotel. I felt that the front desk staff went above and beyond the call of duty!
July 29, 2014
Rated 3.0 out of 5.0 by Rick R. Rick's Visit
The front desk staff were the redeeming quality for this inn. They were very courteous, helpful and customer focused. The buffet breakfast was good with a nice variety of choices. However, we had to ask the housekeeping staff twice for towels. Also, the shower was supposed to be equipped with a hand-held shower, but none existed and the fixed shower head was too tall for my wife to rinse her hair. The coffee pot in the room was pathetic. It was some sort of device that took a pre-filled pack good for one cup. We like to bring our own coffee, and would have preferred a Keurig with a K-cup or a Nespresso. The Inn management really needs to re-think the room coffee pots, the one we had was a joke.
July 29, 2014
Rated 3.0 out of 5.0 by TH1969 Ok for a short stay.
Positive notes: Nice modern decor, clean and bright, breakfast included, pool and gym are nice. Plenty of parking. Friendly employees. Negative: hot breakfast lacking in quality, orange juice tasted horrible, very poor water pressure in shower, our room didn't have shampoo when we arrived, our kids' room's tv had no sound so my husband had to reset the sound settings on it, and the front desk clerk didn't know how to properly Mae us copied of room keys and kept clearing the keys we already had. We made 5 trips down to te desk the first night for this issue. This hotel is good for a quick stay or in a pinch, but I would not recommend it for an extended stay.
July 29, 2014
Rated 5.0 out of 5.0 by Dot66 Good staff
Forgot to mention that in addition to Natheneal, there was another young man at the front desk who was very good to us, and the ladies doing the a.m. Breakfast were amazing!
July 27, 2014
Rated 5.0 out of 5.0 by Dot66 The staff
The laundry room ladies went way out of their way on the 25th to help our wedding rehearsal dinner by laundering a few white seat covers.
Nathanael went out of his way to help make our stay comfortable
July 27, 2014
Rated 5.0 out of 5.0 by smith69 Fantastic stay
We have had to stay in several hotels lately due to medical reasons and have used some hotels simply because of location. Most of those stays have been disappointing and leaving us feeling as if many things were lacking. However, this stay at he Holiday Inn Express and Suites in Lakeway was a refreshing change. The hotel was immaculately clean. The front desk staff was friendly and professional. I have absolutely nothing negative to say about this stay. Gorgeous place on top of that!
July 26, 2014
Rated 5.0 out of 5.0 by k81k23 Always a pleasure...
This hotel is our first choice every weekend. It's clean, comfortable and the staff is very friendly and professional. Alex is my favorite because he remembers us as soon as we walk in the door. He greets us by name every time!
July 21, 2014
Rated 5.0 out of 5.0 by Triplebogey Overall great value and service
Pleased with accommodations overall. The suite was a lovely set-up with a separate room for our granddaughter. Beds were a little hard for our liking. Had a major problem on the 2nd night. Water started pouring out of the vent in the ceiling over the toilet. You needed an umbrella to use the bathroom. The desk clerk called her manager and he moved us into two regular rooms at the same cost of the suite without a quibble. We were impressed with their response and concern for our comfort. These folks should be recognized - they are an asset to your company.
July 19, 2014
Rated 3.0 out of 5.0 by Nellie5599 New Facility
Beds were too high off the floor, difficult to maneuver
Had to request in-room coffee packets
Breakfast bar not attended well, no yogurt, no fruit, tables not cleaned
Staff not consistent with correcting problems, one did compensate us for the lack of breakfast items
July 11, 2014
Rated 5.0 out of 5.0 by Part-Rat Great service
Recently stayed at Holiday Inn express at Lakeway, TX and had fantastic experience. Front desk staff were very friendly , lot of options at morning breakfast, nice location, and clean
July 9, 2014
Rated 5.0 out of 5.0 by kt123456789 Loved the suite and lobby
Great hotel chain, this location was no exception. Beautiful modern lobby with huge eating area.
July 9, 2014
Rated 4.0 out of 5.0 by Dr Pathfirnder LAKEWAY GEM
I am a physician with a boat on Lake Travis . I use this hotel mainly for leisure purposes for my guests as overnight accommodations off the boat. It si a beautiful property (ive traveled the world )
Make sure you understand IHG website and document exactly what you ordered..the rooms can change.
Try to come before the night crew as their attitudes can be spotty
July 9, 2014
Rated 4.0 out of 5.0 by Judgerbr Nathaniel at the front desk was great!
Overall the stay was very good, but what really made it special was the courteous, helpful and professional young man at the front desk. This is the front end experience that sets the tone for the entire stay. Whaenever we had a question or concern, he had an answer.
July 8, 2014
Rated 5.0 out of 5.0 by yuras coffee maker
The coffee maker is rather flimsily and outdated.
I suggest you use a Keurig for both ease of the customer and ease of your staff cleaning obligations. We use this item in my hotel. No mess of grinds, no broken pots and we offer several choices of coffee. Plus, you only offer 1 cup of regular and 1 cup of decaf!
Kind of sparing; wouldn't you say?
July 2, 2014
Rated 5.0 out of 5.0 by ruckmom Spacious room
The room was very spacious and the hotel was very clean and welcoming. Loved the breakfast bar with all of the choices to accommodate children as well as adults. The staff took care of any problems that came up and were very attentive to our needs and greeted us. Would have liked a larger towel in the pool area, but the cabanas were a great place to get out of the sun and still enjoy the pool area. Loved our stay!
July 2, 2014
Rated 5.0 out of 5.0 by Poolside Awesome Pool!!
My entire trip was great. The best part was the cabanas by the pool that had flat screen TVs. I was able to watch the World Cup and hang by the pool. Very Cool!!
July 1, 2014
Rated 4.0 out of 5.0 by TCTH Comfortable bed/only warm water in shower
We stay in a lot of IGHbrands and so our expectations are high. This hotel is a nice, relaxing place to stay especially out by the pool, with great beds and great AC. But the shower water only got warm and pressure was only medium. Since it was fairly new, I thought the towels would be new, soft and fluffy but they were average. Also, breakfast was never ready at 6 am as promised and they were out of fruit, oatmeal, and yogurt for the first 3 days we were there but got yogurt the 2nd day. No pancakes until the last day we were there. No gluten free products like we see in other Holiday Inn Express. When we asked, they said they were out right now. Coffee was weak. Did have good bacon a couple of days. Could not give us a room with comfortable seats or couch. We had 2 very hard and uncomfortable chairs in our room. We are usually given a free upgrade as Platinum members for many years but not here.
June 30, 2014
Rated 4.0 out of 5.0 by RobertC777 Great service and comfortable room
The staff at this hotel is very service oriented and treats everyone extremely well. The people I have experienced this high level of service with includes Andrew, Greg, Nathan, and the lady who works many evenings during the week at the front desk. Also the cleaning staff is very friendly and does a great job.
June 30, 2014
Rated 5.0 out of 5.0 by welch452 Beds
I just think that the bed are too high of the floor. Especially when waking up in the middle of the night to go use the bathroom. Right away you realize you're not in the comfort of your own home.
June 24, 2014