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Rated 4.1 out of 5 by 156 reviewers.
Rated 4.0 out of 5.0 by Lazy staff I stay at this hotel frequently, mainly because it is close to my desired destination. Very few staff members are friendly, I would say, there are three that actually greet people- the rest only acknowledge you if you say something first. Although the rooms are comfortable, I am always missing something, whether it be towels, pillow cases, the hotel directory, or simple "do not disturb" signs. The breakfast staff is extra lazy. There are times when the eggs, sausage, or bacon (rarely have bacon) need be refilled, but take too long, you end up leaving before getting any. A lot of times the juice is watered down, or there is no water. Other than that, the hotel is undergoing some construction right now, but it is surprisingly quiet, besides the loud dump trucks on trash-day morning (if you stay on a certain side of the hotel overlooking Denny's). January 19, 2015
Rated 5.0 out of 5.0 by My Go to Hotel There are other Holiday Inn's in the area but this one has the friendliest staff. My go to hotel in the area every time I am in the area usually 3-4 times a month. January 19, 2015
Rated 3.0 out of 5.0 by NOT WHAT I EXPECTED This hotel is being remodeled inside and in my opinion it is terrible. Often hotel rooms are very comfortable looking with warm, soft colors used for the bed coverings, light brown colored furniture, light colored lampshades etc. All of it to give the room a welcoming look and feel. I am sorry to say this since I used to stay at this location frequently and liked it very much. The remodeling has destroyed any vestige of comfort. The bed coverings are dark. The "new" furniture is black with sharp corners and edges. The headboard is very tall and dark colored. I used to be in the military and the atmosphere these room changes have provided remind me of some of the places I stayed on base. Cold, forbiding, and intimidating would be three of the words I chose to describe the room I was in. These rooms provide zero comfort unless of course you like that type of decor. Staying in one is now an unwelcome chore instead of a relaxing conclusion to a busy day. Thanks HIE for ruining one of the hotels I used to like. January 12, 2015
Rated 4.0 out of 5.0 by Excellent service, renovation taking place The service was excellent especially at the front desk. The room was very nice and relaxing. the renovation was a bit of a pain. There was a lot of activity and the fitness room and pool were closed. January 1, 2015
Rated 5.0 out of 5.0 by Nice pleasant atmosphere and support staff. The staff was welcoming and pleasant. The decor was up to date and the environment was clean and peaceful. My room was always clean and the towels were fresh. I was appreciative of the healthy choices for breakfast. Check-in and check-out was done expeditiously. I will frequent this hotel again in the near future. December 31, 2014
Rated 5.0 out of 5.0 by Great staff and comfortable room. I was very pleased with my stay in Lakewood WA. The entryway was beautifully decorated for the holidays and was comfortable to sit and visit with family members. There were even fresh cookies from the oven on the counter when I first checked in. December 29, 2014
Rated 4.0 out of 5.0 by Pleasant Place to stay Good breakfast, comfortable rooms and beds. Also a bathtub in every room! December 17, 2014
Rated 4.0 out of 5.0 by Great stay, clean room. Friendly staff, quiet room and a good breakfast. The internet was adequate but the web gateway makes it difficult, nay impossible, to use a chromecast or other similar devices requiring direct access to a wifi router. December 14, 2014
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