Rated 3.8 out of 5 by 48
Rated 2.0 out of 5.0 by jrekidends Breakfast and Service were terrible! Will avoid this location in the future.
I went down for breakfast granted it was a little late but if the hours of breakfast are 6:00/7:00 AM - 10:00 AM, then if you arrive before 10 AM then you should have a full breakfast, at least until 10AM.
I was down 9:40 and they were out of almost everything. So I waited until the breakfast attendant came to check to tell her. Since she didn't come out right away I went to the front desk.
Now almost 9:45 AM when I asked to have the breakfast items restocked, she said. "... well, breakfast is almost over, I don't think we can do that" She obviously wasn't interested in helping just avoiding work.
Begrudgingly they put some food out, but it was not good, so I just took my family next door to Dennys.
If a restaurant is open until 10AM, you should get full service if you arrive before closing. If they want the breakfast area cleaned up and the attendant off the clock by 10AM they should change the hours to 9:30AM.
It was more the attitude as opposed to the lack of breakfast that turned me off to this location.
February 28, 2014
Rated 5.0 out of 5.0 by Martie99 Great Choice
A very nice facility and very nice staff.
Breakfast is great.
Rooms a little loud with I-5 so near.
February 24, 2014
Rated 5.0 out of 5.0 by DA54 Beautiful room and great hotel
Loved my stay; room was clean and comfortable. Hotel was beautiful. Close to interstate and resturants. The only thing I would recommend would be more fruit for the breakfast bar. Only fruit was bananas.
February 12, 2014
Rated 5.0 out of 5.0 by Saider2 Nice room and exceptional customer service
My wife and I stay at this property recently for 4 day and we really loved it. The breakfast was great and we enjoyed it everyday. Room was very cozy and clean and beds were comfortable. We requested a late checkout and we got that without any problem. I highly recommend staying at this Holiday Inn Express.
January 31, 2014
Rated 3.0 out of 5.0 by bob567454 Nice property but bad service
I have stayed here a couple of time. The property is great, and I love the rooms. But on my second stay, after prepaying my room, and offering my debit card for incidentals, I was told nothing else. Minutes later an $100 was taken out of my card. When I called the front desk, no matter my concern, I was told that it's taken out for incidentals, case closed. Poor customer service.
This prompted me to tweet about it. Corporate responded and asked me to email them the situation, which I took a long time to explain. The response was canned and worthless. From there on it went downhill. Because of that experience, I will not stay at any Holiday Inn Express again.
All I ask is that they:
1. Tell you what is going to be charged at that point instead of being elusive.
2. And if this is truly for incidentals, do this based on per hotel and what incidentals they have available.
January 11, 2014
Rated 4.0 out of 5.0 by Alsop Nice Hotel but no Hot water
The room was very nice and clean my only issue was the shower pressure and there was no hot water at night or in the morning.
December 30, 2013
Rated 5.0 out of 5.0 by TQT81 Good Experience
I stayed in this hotel for 9 days during a military move. The staff was very friendly and polite. The room is located right off of I-5 and is fairly quiet for being so close to the highway. I was able to sleep comfortable while the A/C unit was running. When the A/C was off, I can hear a little bit of I-5 traffic but it wasn't too bad. The hotel appears to be updated with newer features such as their touch card lock systems which is really convenient and easy to get inside the room. I enjoyed the complimentary breakfast in the morning and the complementary warm cookies and milk in the evening. Overall, the friendly staff and the atmosphere made it a good experience. I will likely stay at this hotel again during my next PCS move from JBLM.
December 28, 2013
Rated 2.0 out of 5.0 by Devistated Lost and found
We were out there for a week due to a very tragic death in our family. I want to say I found the hotel very clean and most staff helpful. However, I left a piece of very sentimental and valuable Jewelry in a small velvet bag in Room 202. I didn't realize it was missing for several days after I got home. When I did realize it I called the Hotel and was told to hold on and she came right back on and said no not in lost and found. I would like to offer a reward if found Please look in the draws etc... this means a lot to me. It is a necklace. I just want someone to really look. Thanks
December 12, 2013