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Rated 4.2 out of 5 by 214 reviewers.
Rated 2.0 out of 5.0 by Poor Cleaning and Repair This hotel has very good potential - nice looking curb appeal and modern interior. Rooms are big. AM front desk staff were particularly competent. But the place has rough housekeeping and no visible maintenance. Stayed in 3 rooms last month - every one had leaky toilet. One with broken toilet handle. No vacuuming between guests - bathroom had particular cleanliness issues with visible congealed urine around base of toilet, toothpaste smears on vanity, etc. Had to log in to WIFI frequently. Gym poorly maintained and visibly filthy. All business center computers were dysfunctional due to viruses with out of date antivirus protection. Two of the three rooms: 410 & 429. May 22, 2015
Rated 5.0 out of 5.0 by Great Service I really appreciated the cleanliness and the hospitality of this establishment. It is beneficial that there is 24 access to the hotel pool and exercise room. Upon checking in the front desk told us that there will be freshly baked cookies and milk available in the evening. I thought that was different from what I have previously encountered with at other hotels. They were indeed warm and delicious! May 20, 2015
Rated 5.0 out of 5.0 by Great stay for concert Arrived in Tacoma for a concert and this hotel stay made the trip very enjoyable. May 19, 2015
Rated 4.0 out of 5.0 by Excellent value for the area While minor and rarely used amenities like the fitness room and pool (this time of year) were subpar, the overall quality of the Lakewood HIE was superb. The rooms are clean and quite comfortable, and the staff is the best in the business. Breakfast is varied, with foods for every palate, and the hours are very reasonable. Overall, I'd recommend this HIE to anyone traveling the Lakewood-Tacoma-JBLM area. May 19, 2015
Rated 5.0 out of 5.0 by Environmental Conservation It's a common theme among hotels to say that they're trying to protect the environment. In your bathrooms you post on a little placard your mission to do this. I was surprised, and happy, to see that the shower soap was not replaced every day. But yet you say if we're willing to use the towel again to place it on the towel rack, again to save the environment. Well the towel was replaced every day. May 19, 2015
Rated 5.0 out of 5.0 by Clean and updated room Staff was polite and welcoming; the room was clean and had updated appliences; the hallway was updated with new carpet. I did walk by the fitness center and noticed that it was a bit small will only limited work out machines. May 18, 2015
Rated 5.0 out of 5.0 by Comfortable bed and great service Only downside was the noise from highway. I don't have any other point to document here, May 14, 2015
Rated 5.0 out of 5.0 by Everyone and everything I've had the opportunity to stay at several Holidayinn Expresses but this one stands out the most for excellence in all areas. From all the employees and how well everything is organized and clean. The breakfast area stood out the most because of the food. Very organized, clean, flavor was fantastic and no I mean no greasy food. All the tables were very clean along with the entire area. There was hot coffee twenty four hours a day. My room was the same, very clean and organized very well. Especially no odors. To sum it up, this Holidayinn Express is by far the best I have stayed at. Customer focus is A+. May 14, 2015
  • 2015-05-26T12:55:03.653-05:00
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