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Rated 4.1 out of 5 by 117 reviewers.
Rated 1.0 out of 5.0 by Not worth the $$$ My husband and I were on a much needed vacation. After flying from the East coast to the West coast picking up a rental car and finding the hotel we were exhausted. We were upgraded to a Jacuzzi suite which initially I thought would be great. The mattress was sagging and uncomfortable, you could hear all the traffic outside the room too. Later that night we wanted to just relax so we planned to get in the Jacuzzi but discovered hair in it! When we checked out I told the manager on duty about it (also showed her a picture of it that I took) and asked for some type of compensation. I was told that the General Manager was not in but would be calling me - never heard back from them. This room was not cheap and was not near the value we were expecting from IHG. But what was really disappointing was the lack of customer service after I I've stayed with them soooo many times in the past. I travel often for business and usually choose IHG, I'm a Platinum Member - don't waste your money on this hotel! September 25, 2014
Rated 4.0 out of 5.0 by Local housing This location was the prime reason for staying while in housing transition. September 22, 2014
Rated 5.0 out of 5.0 by loved it enjoyed my stay there while working at JBLM. close to the base, nice room, good breakfast September 22, 2014
Rated 4.0 out of 5.0 by nice hotel and a good location nice hotel but the highway traffic noise was too loud. September 22, 2014
Rated 5.0 out of 5.0 by Great Hotel in a GREAT Location! I've stayed here now, several times, and I've enjoyed it, each time! * The desk staff has been very helpful and courteous. * They have a 24 hour heated pool and sauna, which a lot of hotels simply do not. * The property has all new and updated carpet and the hotel looks very new and modern. * The hotel is located, just down the road from Joint Base Lewis-McChord (the McChord, or Air Force side), right on Highway I-5, for quick commutes. It is also just down the street from the Lakewood Towne Center with lots of shopping, movies, restaurants and a Barnes & Noble. September 18, 2014
Rated 4.0 out of 5.0 by Nice place to stay Great place, the only issue I had was that the beds are really FIRM. Too firm for my taste, but overall the room appeared to be fairly new, extremely clean. Great service by the staff. If you like firm beds this place is outstanding. September 15, 2014
Rated 4.0 out of 5.0 by BRING YOUR OWN PILLOW..... This Holiday Inn Express is brand new looking. It's either new or very recently updated. Rooms, halls, common areas are spotless, odorless and nicely appointed. Bathroom has nice shower, great towels and granite counter tops. Pillows, however, are AWFUL! Bring your own or you'll be running to Bed Bath September 11, 2014
Rated 5.0 out of 5.0 by Great Hotel Very nice hotel, the room was very clean and comfortable. The hotel was quiet, we did not hear other guests from inside our room. The continental breakfast had many options to choose from and was continually being monitored by hotel staff. The staff was friendly, knowledgeable, and courteous. We will definitely stay at this hotel the next time we travel to this area. September 10, 2014
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