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Rated 4.2 out of 5 by 160 reviewers.
Rated 4.0 out of 5.0 by Great Service This was my second stay at the property and as I packed on the morning of my departure I discovered my wallet was missing. Needless to say, I checked all my cloths, my suitcase, my back pack and the room. I also had my spouse call the restaurant where I'd eaten the previous evening prior to beginning to take steps to protect items in the wallet... The spouse called the hotel to have them search the parking lot, (which I'd done twice along with my vehicle to no avail) and the lady at the desk had someone from housekeeping check my room one more time. Imagine my relief when staff found my wallet, ID for the plane trip home, etc. still in the room. I was certainly happy to pick up my wallet on the way to the airport and buy the housekeeper's lunch. Thanks everyone, you made the sun shine on what could have been a very dark day. February 23, 2015
Rated 5.0 out of 5.0 by Comfortable bed and great service. The hotel was up to date and the staff was very friendly. I would easily book here again. February 18, 2015
Rated 5.0 out of 5.0 by Great Rooms Last minute choice and was pleasantly surprised by the quality of the facility. The pool area was very nice. February 18, 2015
Rated 5.0 out of 5.0 by Great stay I was in Tacoma for 2 nights and booked my room from their website, and had a last minute change of travel plans.. I had no problem at all going online to change the reservation. Once I was there.. the hotel itself had been recently remodeled and looked great! My room was clean and comfortable. The two mornings I had breakfast, there was a great variety of things to choose from and everything looked fresh and the things I chose were tasty. They even had milk February 1, 2015
Rated 4.0 out of 5.0 by Lazy staff I stay at this hotel frequently, mainly because it is close to my desired destination. Very few staff members are friendly, I would say, there are three that actually greet people- the rest only acknowledge you if you say something first. Although the rooms are comfortable, I am always missing something, whether it be towels, pillow cases, the hotel directory, or simple "do not disturb" signs. The breakfast staff is extra lazy. There are times when the eggs, sausage, or bacon (rarely have bacon) need be refilled, but take too long, you end up leaving before getting any. A lot of times the juice is watered down, or there is no water. Other than that, the hotel is undergoing some construction right now, but it is surprisingly quiet, besides the loud dump trucks on trash-day morning (if you stay on a certain side of the hotel overlooking Denny's). January 19, 2015
Rated 5.0 out of 5.0 by My Go to Hotel There are other Holiday Inn's in the area but this one has the friendliest staff. My go to hotel in the area every time I am in the area usually 3-4 times a month. January 19, 2015
Rated 3.0 out of 5.0 by NOT WHAT I EXPECTED This hotel is being remodeled inside and in my opinion it is terrible. Often hotel rooms are very comfortable looking with warm, soft colors used for the bed coverings, light brown colored furniture, light colored lampshades etc. All of it to give the room a welcoming look and feel. I am sorry to say this since I used to stay at this location frequently and liked it very much. The remodeling has destroyed any vestige of comfort. The bed coverings are dark. The "new" furniture is black with sharp corners and edges. The headboard is very tall and dark colored. I used to be in the military and the atmosphere these room changes have provided remind me of some of the places I stayed on base. Cold, forbiding, and intimidating would be three of the words I chose to describe the room I was in. These rooms provide zero comfort unless of course you like that type of decor. Staying in one is now an unwelcome chore instead of a relaxing conclusion to a busy day. Thanks HIE for ruining one of the hotels I used to like. January 12, 2015
Rated 4.0 out of 5.0 by Excellent service, renovation taking place The service was excellent especially at the front desk. The room was very nice and relaxing. the renovation was a bit of a pain. There was a lot of activity and the fitness room and pool were closed. January 1, 2015
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