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Rated 4.6 out of 5 by 111 reviewers.
Rated 5.0 out of 5.0 by Outstanding The outstanding staff make this location extra special. November 14, 2014
Rated 5.0 out of 5.0 by Great 4 Night/3 Day Experience My husband and I stayed at the Lancaster Holiday Inn Aug 29-Sept 1st over the Labor Day Weekend Holiday while visiting our daughter in Lancaster. We'd never been to this property before, but were well pleased with the pleasant staff, accommodations, and breakfast & eating area. We were particularly pleased and impressed that after our 2nd day of stay we decided to extend our visit 1 extra day, and they were able to accommodate our desire to do so AND we were able to stay in the same room, not having to move just for our last night's stay. Will DEFINITELY stay again if back to visit our daughter while she's in that area. November 11, 2014
Rated 5.0 out of 5.0 by good value, friendly staff Staff is friendly and helpful. Great variety at breakfast and one staff is always there to assist.. This chain is pretty consistent so you know what you're getting. Good value and comfort for money. Housekeeping does good job in cleaning but this time as a stay over they did not clean my room one day and the next day they missed a few small things, e.g. coffee pot, wastebasket, new cups. Maybe they could use a detailed checklist that has to be completed by housekeeper? And, if my towel is on the rack I don't need a fresh one, etc. Isn't that the policy most places? The biggest issue I have with these rooms (and most hotels too) are the doors that clunk when they shut. I've seen some hotels that have a soft but secure door closing system, perhaps when these hotels get makeover management can look into that. I've stayed at 3 of these hotels and at each one there is a smoking area just outside the entrance, front and rear. At times, the smoke drifts into the first couple rooms as the a/c intake is very close. I just avoid those rooms but maybe smoking areas can be moved farther from doors and rooms. November 4, 2014
Rated 5.0 out of 5.0 by Cozy Room with Friendly Staff Staff is incredibly friendly, the breakfast attendee even gave my little one a cute braclet. We found that the staff here consistently went above and beyond. The bed and pillows are very comfy and the room seemed larger than some other hotels. October 31, 2014
Rated 3.0 out of 5.0 by Great staff Front desk people are wonderful and Breakfast bar staff was sweet. Breakfast choices ho-hum- dislike grey sausage patties and no real butter- only margarine. Not alot of cereal choice. Our room looked good but suspect at one time it had a sofa instead of a chair- seemed too much 'dead' space. Biggest issue was the room had damp odor masked by too much deoderizer. Hotel was too full to switch rooms but staff went out of their way to try and help. October 28, 2014
Rated 3.0 out of 5.0 by Desk Staff I arrived close to midnight and the desk clerk was attentive, even at the late hour. In the morning, the staff greeted me and asked about my stay. The training at the hotel was obviously excellant, not to say October 27, 2014
Rated 5.0 out of 5.0 by great service The accommodations were clean and the staff was just great. They were very attentive and I enjoyed my much needed getaway. I will return. I had hoped to be closer to Hockinghills but now I will probably stay in Lancaster again because of the great service. October 26, 2014
Rated 5.0 out of 5.0 by Great stay This is a very comfortable and attractive hotel. We were happy with the accomodations and the staff's attention to our needs. October 21, 2014
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