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Rated 4.6 out of 5 by 87 reviewers.
Rated 5.0 out of 5.0 by Excellent Customer Service The staff was very friendly. They greeted us every time we came through the lobby even when we were just passing through to go out to eat. They were also very efficient. Check in and check out were both very quick and easy, each taking less than 5 min to complete! Every place we visited in the hotel seemed very homey and clean. The location is excellent. It is walking distance to the mall and very close to many different restaurants so you have a good variety or choices for meals. I would definitely stay here again if I have to go to Lancaster again. September 2, 2014
Rated 4.0 out of 5.0 by great service At breakfast, we felt like we were at a sit down restaurant. The staff was so friendly! September 1, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service The front desk was welcoming and very informative. And the room was well laid out with the bed area inviting. The pool was heated and very enjoyable to swim in. And the breakfast bar had many choices. August 22, 2014
Rated 4.0 out of 5.0 by Excellent hotel great hotel and staff - nice clean rooms, nice clean bathroom, comfortable bed and pillows August 18, 2014
Rated 4.0 out of 5.0 by A BIT PRICEY service, cleanliness, convenience were excellent. just felt it was too expensive for what was offered. August 10, 2014
Rated 5.0 out of 5.0 by Homecoming We stay at this location for a week at least once a year while visiting family. The staff remembers us and treats us like family. We like the variety of healthy breakfast choices that have been added to the menu like turkey sausage and walnuts for the oatmeal. The breakfast room was a great gathering spot for family and friends to gather one evening. August 5, 2014
Rated 5.0 out of 5.0 by Great Night! My son and I used this as a chance for a Dad and Son get away before picking up Sis at camp the next day. We couldn't have picked a better place. Service was excellent and the breakfast the next day was on par with what I was expecting. Unfortunately, we spent too much time at the mall nearby, so we didn't get a chance to do the pool; maybe next time. If you're going to be in Lancaster or the Hocking Hills area, you couldn't find a better over night stay. August 2, 2014
Rated 5.0 out of 5.0 by Helpful Staff Staff very helpful and pleasant. Glad to have a place to so that our pet could stay with us. Great location with plenty of food locations and stores for shopping. August 1, 2014
Rated 3.0 out of 5.0 by Price Felt the hotel was extremely overpriced for the area and condition of the hotel. July 30, 2014
Rated 5.0 out of 5.0 by Overnite Stay We were pleasantly surprised at our over overnight stay at the Lexington, OH Holiday Inn Express. The cleanliness and furniture was in perfect condition, comfortable and inviting. Our bed and pillows were so comfortable, that we both had a excellent nights sleep. Hotel staff was friendly and polite and provided us with quick check-in and recommended a good place to eat upon our arrival. I would recommend this hotel to anyone who is looking for a comfortable and reasonably priced hotel for an overnight stay. July 29, 2014
Rated 5.0 out of 5.0 good service breakfast bar needs to stay open longer 930 ? REALLY July 27, 2014
Rated 5.0 out of 5.0 by comfortable king bed and h/c accessibility The king h/c accessible shower were very comfortable and the breakfast bar was fantastic. July 22, 2014
Rated 4.0 out of 5.0 by comfortable beds easily the most comfortable beds and pillows that i have ever experienced at a hotel. July 22, 2014
Rated 5.0 out of 5.0 by Great service Nice facility great service. Good and great variety food for breakfast. July 21, 2014
Rated 5.0 out of 5.0 by Good Location This hotel location is great for food and shopping needs. The staff is quite friendly and helpful. I was disappointed to find there was not a jacuzzi. I must not of checked that out online. July 17, 2014
Rated 4.0 out of 5.0 by friendly nice staff the front desk staff was friendly, helpful and nice. I used one of the 10% discount voucher from the front desk. for dinner at Texas Roadhouse. July 13, 2014
Rated 5.0 out of 5.0 by Summer at Holiday Inn Express The beds are wonderful so comfortable. The manager on duty was very friendly and helpful. My grandchildren and I loved the pool for relaxing and fun, July 11, 2014
Rated 5.0 out of 5.0 by Holiday Express hotel stay Excellent in comfort. Staff were nice and accommadating. The mattress was very comfortable and the pillows were great too. Easy access to the highway and the mall. Dining area clean and with many options for breakfast. July 9, 2014
Rated 5.0 out of 5.0 by Comfortable Beds and good service This is one of the Holiday Inns that has very Comfort beds, the down side would be the staff at the front desk. Was in town to visit a ill family member and called ahead because my oldest daughter and grand dauther would be arriving at the hotel before me and they said not a problem that she would need a picture id. When they arrived the staff was sitting outside smoking and never checked her until I had to call there. But the House keeping staff and Breakfast area staff great job and thank you!! June 30, 2014
Rated 4.0 out of 5.0 by Decent Value Typically Holiday Inn Express experience....but I would have liked to have more towels in bathroom and the coffee was cold at breakfast. Neither one of these issues would stop me from staying at the hotel again. June 30, 2014
Rated 5.0 out of 5.0 by Verrry comfortable sof bed Soft bed was great for my back. breakfast was good with lots of choices. June 28, 2014
Rated 5.0 out of 5.0 by Comfortable Bed and Great Breakfast. The breakfast has a good variety of both hot and cold items, including: eggs, yogurt, cereal, pancakes, and--my personal favorite--cinnamon rolls! June 28, 2014
Rated 5.0 out of 5.0 by Great Vacation Stop My family and I were returning home from a longer vacation and stopped here for the night. We loved that we could get a suite to accommodate our family of 6 comfortably. We were able to swim, use the fitness room and LOVED the hot breakfast that was provided. Overall, it was a very good deal for the cost and an enjoyable night to finish off a good vacation. My only suggestion is that the pull-out couch could be updated with a better mattress - it's dated and you can feel the springs/bars like most old pull-outs. June 25, 2014
Rated 4.0 out of 5.0 by Good stay - Good rate Family stayed here while doing activities in Hocking Hills. The quality of the accommodations made this a good choice for a place to stay. Great hot breakfast. June 16, 2014
Rated 5.0 out of 5.0 by Clean room The room was clean and bright. Air conditioning cool. Bathrooms were clean and water hot. Beds were very comfortable. Breakfast was very good, service was excellent. June 9, 2014
Rated 4.0 out of 5.0 by Lancaster Ohio Very friendly check in Clerk and very helpful Breakfast bar attendant very friendly but I would say was sick and should had not been around the food coughing a lot :( Room very clean and updated and bed very comfy Breakfast Bar not fresh I believe the biscuits and cinnamon rolls were left from week end very hard I had the yogurt and fruit June 2, 2014
Rated 5.0 out of 5.0 by LOVE Holiday Inn Lancaster! We travel to Ohio atleast twice a year to visit family. This is where we have started staying. First Plus - They are a pet friendly hotel which is awesome because I always travel with my dog. This visit, we were given the double queen suite which was wheelchair accessible (a necessity for my mother) and the room was HUGE! Plenty of space for all of us to get around. Second Plus - the location works great for us when we are visiting with family and friends. Third Plus - the breakfast is always good. And Fourth Plus - and the most important - is their staff. I cannot thank all of them enough for being so accommodating each and every visit. Jennifer is a complete doll. We will be back - again and again. Thanks everyone! May 18, 2014
Rated 5.0 out of 5.0 by Customer satisfaction The person at the desk and the lady at the breakfast both very nice and helpful. The breakfast was good nice choices. I loved the pool was heated. We had five little ones that enjoyed their time at the pool. I definitely recommed this hotel. April 16, 2014
Rated 4.0 out of 5.0 by Overnight after a day at OU in Athens Very comfortable bed. Nice room. Front desk very kind. Breakfast was fine...would like more fresh fruit items. April 9, 2014
Rated 4.0 out of 5.0 by Holiday Express Experience We had a great experience but we are not sure the value was up to the cost. We used a bed for less than 8 hours, had a bit of breakfast and for that we paid $115. Too much. But we will stop again, may not be our first choice, because everything else was excellent. March 30, 2014
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