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Rated 4.5 out of 5 by 49 reviewers.
Rated 3.0 out of 5.0 by Convenient to shopping and food This is a very nice Holiday Inn and I was grateful that I could get us a room here at the last minute. My biggest gripe was I was booked for a handicapped accessible room but I did not receive one. It was way too early in the morning to complain about it, since we didn't arrive until 2:15 am to check in. Due to medical reasons I desperately need a handicap room. I had a terrible time trying to access a regular tub/shower. My husband helped me into the tub, I almost fell and would have if my husband had not caught me. He had to help me back out of the tub/shower. The toilet was too low for me and I finally worked out a way so I didn't miss it when I had to use it.. The beds are comfortable and the rooms are very nice. I have stayed in a handicapped accessible room before here and been fine. I did appreciate that the room was at least on the first floor and close to an exit door. May 8, 2013
Rated 3.0 out of 5.0 by Typical HI Express, but with small pool. Typical HI Express. Pretty good breakfast. Indoor pool is quite small and not heated. No hot tub. Room was in good condition. April 12, 2013
Rated 1.0 out of 5.0 by HOLIDAY INN EXPRESS, lancaster, Ohio THE HOTEL IS CLEAN AND EASY TO GET AROUND THE HOTEL. OUR PROBLEM WAS WITH THE FRONT DESK EMPLOYEES. WE ARE NOT HAPPY WITH THEIR MANAGING PROBLEMS. THEY CHOSE TO IGNORE OUR REQUEST. April 9, 2013
Rated 5.0 out of 5.0 by Home Away From Home Feel I would like to say that my stay at the Lancaster, OH Holiday Inn Express was extremely nice from the very first moment I walked in. The woman at the front desk was so friendly and actually treated me like I was a very special guest since I was a Priority Rewards member. The rest of the stay was just as pleasant. I would definitely recommend this hotel to others in the future. March 26, 2013
Rated 3.0 out of 5.0 by Poor Check-In Customer Service I've stayed at the HI Express Lancaster on business several times over the last 3 years without incident. Staff is usually helpful and courteous. On a recent stay at check-in, had to wait while two staff members were conversing with each other about some business situation. They finally noticed I was standing at the desk, and one of the staff checked me in. I was traveling with a carry-on and laptop bag and assigned a room on the second floor. After arriving at my room, I was unable to unlock my door. I tried both keys. Obviously they were not "punched in" at check in. I had to carry my luggage and go back down to the front desk. I told the clerk that neither of my keys worked, she took the keys, and "re-keyed" me. She gave me the keys back without apology or comment. I wasn't looking for much....just an "I'm sorry for the inconvenience" Either too busy or too proud to admit a mistake. Either one is unacceptable. February 25, 2013
Rated 5.0 out of 5.0 by Great!! Excellent stay, rooms were very clean and comfortable. All staff were very friendly and helpful. Breakfast was very good with more options than I've ever saw on a continental breakfast, and the breakfast help was fantastic, February 14, 2013
Rated 4.0 out of 5.0 by business trip Great room, very clean and one of the most comfortable beds that I have ever been in. A little high priced for the small town location. Fire Alarm went off while I was sleeping and staff could not turn it off. Fire dept. responded and finally was able to turn it off, very annoying, was trying to sleep in on a Saturday morning. Otherwise, everything was great. January 18, 2013
Rated 5.0 out of 5.0 by Excellent facility and an extremely great staff I have been staying in this motel for the last eleven years and it has a friendly atmosphere and the motel stays in excellent repair. A great place to stay January 18, 2013
Rated 5.0 out of 5.0 by Friendly and clean Nice Christman atmosphere with tree and train in lobby with free candy treats. Desk clerks and manager (Teresa) very nice. Wonderful pool (great temperature). Suite was clean and nice but I thought a bit pricey. Free Breakfast was well supplied and clean areas. Will return again. December 13, 2012
Rated 5.0 out of 5.0 by Great Value & staff I've been going to Ohio for 2 months, and won't stay anywhere but here. The front desk staff is the best, and rooms are very comfortable. Breakfast could have more selections, but is good food. I'd recommend this hotel to anyone in the Lancaster, Ohio area. November 20, 2012
Rated 2.0 out of 5.0 by Everything ok...until fire alarm went off... Seems to be a newer Holiday Inn Express. Room was very clean. All was well until at 4:30am, the fire alarm went off. It was a false alarm, but the staff was not able to completely turn off the alarm until 5:15am...yes...45 mins later. Needless to say this interrupted the night of sleep and made for a long following day. Stayed using reward points. October 28, 2012
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