Rated 4.2 out of 5 by 146
Rated 3.0 out of 5.0 by kbag Great staff, very clean
Overall not a bad place to stay. We had good experience, but felt that it was a little pricey. The pillows are night and fluffy, but too fluffy to sleep on. If you pile them up they slip out underneath you head, if you just use one is fine, but for me wasn't quite enough. Room was clean, staff very friendly and excellent service. Room was very clean, except for pillows and nasty coffee and the whirlpool out of order, it was an ok stay.
August 13, 2014
Rated 5.0 out of 5.0 by MarybethW Friendly and helpful staff!
We stayed at Holiday Inn Express in Logan on the recommendation of a friend and were very happy with the hotel. The staff were very helpful with printing out maps, offering restaurant recommendations and in general were friendly, kind people. Our room was spotless, the breakfast was wonderful with so many choices. There were so many options for breakfast, anyone should be able to find what suits them. The staff working in the breakfast area were always replenishing food items and keeping things cleaned up. They also were very friendly. Michael brought us a mini-refrigerator and microwave immediately when my husband inquired if any were available on check-in. All staff were very eager to please and make your stay as comfortable as possible. We definitely would stay there again.
August 13, 2014
Rated 4.0 out of 5.0 by Accidental Traveler Friendly staff and great beds
We had a nice and easy check-in after a 10 hour drive. The staff was friendly and efficient. We felt very welcome.
The room was very clean and the beds were extremely comfortable.
I love the choice in the pillows firmness.
August 11, 2014
Rated 5.0 out of 5.0 by happycamper74 Great mattress and pillows…slept wonderful
I was very impressed with this hotel. The management
called us ahead of time to let us know that the pool (heater) and whirlpool were not working properly.
This was not a problem at all as we weren't planning
on using them anyway. However, there was a small child on the elevator who wasn't happy about the "cold water" in the pool.
The breakfast was very good… quite a variety of items.
The staff made sure the eating area was very clean and
even apologized when one table wasn't wiped off before another couple sat down!!!!!
August 11, 2014
Rated 2.0 out of 5.0 by OStephenU Did not meet expectations
We stayed at this hotel for 3 nights during a trip to Hocking Hills. Breakfast was better than most and the room was comfortable enough, but we had several issues during our stay. First, the whirlpool was out of order and the pool heater broken. We hoped they would be repaired during our stay as we looked forward to swimming, but neither were fixed in our 4 days there. Upon arrival, we found a pair of mens boxer briefs on the floor. I informed the front desk, and the employee told me she would inform management and send someone to the room immediately. When we returned 5 hours later, they were still there. Shortly after returning, one of the fluorescent bulbs in the bathroom was dim, but the maintenance man was prompt in replacing it and he took the underwear as well. Nothing was done to make up for our poor experience, and as IHG reward members, we were disappointed. This hotel is conveniently located and could be nice if it weren't for these issues. Overall, though, I am likely to not return after our bad experience.
August 11, 2014
Rated 5.0 out of 5.0 by BenGr Great Staff & Very Clean - just need more breakfast seating
Stayed here to go to Hocking Hills State Park sites and ziplining. The staff (Desiree during afternoon and Nathan during evenings) were very helpful & I witnessed them in very busy situations. Hotel is in a great location and our room was very clean. The ONLY two complaints/suggestions are about the size of the breakfast area and the quality of the PC in the lobby. Regarding breakfast, each morning people there were many more people than seats - I would recommend on next upgrade take away from the lobby (the two couches in front of pool area never seemed to be really used) and make dining space...even if you could make a bar type seating area would be an improvement. Regarding the "Business Center" (it's a PC), firstly make a second one available and second, the internet speed seemed very, very slow..like that commercial with the turtles using DSL! But overall I enjoyed my stay and would recommend this hotel without reservation.
August 11, 2014
Rated 5.0 out of 5.0 by gglimbo Excellent Location - comfortable rooms
Hotel is in a great location for visiting state park and local attractions (outdoor adventure). Rooms are clean and updated and the staff provided excellent service. Breakfast choices were greater than the normal "free breakfast".
August 9, 2014
Rated 2.0 out of 5.0 by kare32 Unsatisfied Stay As A Whole
Sauna whirlpool out of order and told the pool was a little cold at 79 due to a temperature control problem that was being looked at upon checking in. The clerk did upgrade us to a king room with a jet tub with the same price quoted. After filling jet tub and getting ready to go in, I realize 2 of the jets are not blowing properly, disappointed and fustrated by this point. I would think cleaning personnel or someone should check for this from day to day, there aren't many rooms with them. Finally upon trying to sleep, we both realize the bed is just way too hard and didn't sleep well at all. The up note was breakfast it was very good and the hotel was clean and nice outdoor appearance.
August 8, 2014
Rated 5.0 out of 5.0 by Hoosier11733 Friendly welcome
The front desk was really helpful with places to see and places to eat. They were a real pleasure to talk with about the area. The rooms were nice. Nice getaway.
August 7, 2014
Rated 5.0 out of 5.0 by Mortification Great Hotel but Possibly No Pets Soon
My family and I really love staying at the Holiday Inn Express in Logan. It's nice, close to the parks, and just what we need. Breakfast is great.
We have returned multiple times per year with a couple years break in between due to a new member to the family who now accompanies us when we come.
UNFORTUNATELY, the assistant manager has stated that they will at some point soon be fully pet-free which means we can't bring our little Beagle who just loves the area. We will have to then find an alternative such as a cabin, but our 2-year-old just LOVES the indoor pool with Daddy so it will be a shame!
August 1, 2014
Rated 5.0 out of 5.0 by Gettinold Convenient, friendly staff and reasonable rates
This place is the only viable hotel in Logan at this time. The staff is very accommodating and the breakfast selection is good. This Holiday Inn is very popular and frequently filled with guests. As a result it could use some minor refurbishing. We have stayed at this Holiday almost every year since it opened so we have seen it when everything was brand new. Patio and pool areas, and some of the furniture need attention, but the staff keep it clean and inviting. The location is a great jump off point for the local parks, shops, restaurants and golf course.
July 30, 2014
Rated 1.0 out of 5.0 by bill 43138 lied to at check in
when i checked in they took my payment off my card and every thing was done and then they by the way the whool pool in down but do worry it will be up tomorrow first thing and then friday came and it never got fixed and when we checked out saturday it was still down and when i wanted to talk to the managar about she would not come out she had the women at the counter do it all and they did was give me 50 dollers back and i think that was not right and we did nothing there but sit in the room all day long i went the for the whool pool to help my wife with her health wiyh her bones i will not go back ever
July 29, 2014
Rated 5.0 out of 5.0 by Laurakp Great place for family to stay in Hocking Hills area.
Our stay here was wonderful. The friendly staff were very helpful and professional during our whole stay. The WIFI was easy to connect to and the pool was great for relaxing and providing entertainment for our 8 year old. We enjoyed the great breakfast in the morning and really liked the spaciousness of both the room and bathroom. I would highly recommend this Holiday Inn for anyone looking to stay in the area. It is a short distance from the state park and was great for a family stay.
July 27, 2014
Rated 2.0 out of 5.0 by KS14 2nd stay, disappointed for the last time ;(
Stayed here last July and wrote off the issues as a 'fluke', but this time the Whirlpool was not working AGAIN and the toilet backed up into the room AGAIN. No staff around the evening we stayed; sign at the desk said would return and waited 30 min and didn't see anyone. Great location, but won't be returning. ;(
July 27, 2014
Rated 5.0 out of 5.0 by John 2e Great Staff
Visited the hotel for three days. Everything was wonderful. We left the hotel to continue our vacation and discovered that we had, (during our departure), left tickets to a sporting event in our room. The hotel staff discovered the tickets while cleaning our room. Melinda was kind enough to contact us and send photos of the tickets to my cell phone. We were able to get the tickets re- issued at the Will Call window at the event. Couldn't have asked for better service.
Thanks so much!
July 25, 2014
Rated 4.0 out of 5.0 by stumbles Some easy improvements
It would be an easy fix to provide more breakfast trays so that no one would have to eat standing up or juggle a plate and hot coffee to one's room. I know it would be a pain to enlarge the eating area and trays are a nice idea but seriously, how hard can it be to purchase more trays. The breakfast worker acted like if there are no more on the designated area, then they must all be upstairs being used by other guests who got here before you. (We still had another hour to go before breakfast was over). Also, just fix the hot tub! It has been broke for over a month according to other posts. You don't know how annoying this is to think you will get to ease your aching muscles from hiking and afterall the pool area is pictured as being wonderful but when you actually arrive, the pool is murky and the hot tub has been non-functioning for a long time. A lot of hotels have broken hot tubs frequently so I guess this is a pet peeve of mine. Why don't you let us know when booking that that amenity is not going to be part of the visit experience. We could have stayed at the other hotel in the area but were counting on this amenity and were willing to pay extra to get it. This is disappointing especially since you have been broken for such a long time. I thought surely it would be fixed since the June posting! If these 2 things had not happened I would have given the hotel top marks.
July 24, 2014
Rated 5.0 out of 5.0 by MeowChristyMeow Our First Vacation Together
Me and my boyfriend stayed at the Holiday Inn at Hocking Hills as our first getaway together. We got a suite and it was amazing! We had an awesome time and most of the reason was because of how great out hotel room was! The staff were all friendly, starting from when I called to book my room until check out. They were very helpful with suggesting good things to do in the area as well. Awesome hotel and staff! I don't see myself staying at any other hotel branch in the future!
July 24, 2014
Rated 2.0 out of 5.0 by Goss Stay somewhere else.
Beds were comfortable. Breakfast was very good. No internet, wired or wifi, for the entire 2 night stay. Hottub on the fritz. Staff was indifferent to the internet situation and never offered any alternatives, partial rebates, etc. Will avoid this chain from now on.
July 24, 2014
Rated 3.0 out of 5.0 by Jaow Ok place to stay
Bed was comfortable and clean liked the pillows. Bathroom also clean. I liked the pool kids enjoyed swimming.i was looking forward to the whirlpool however, it was closed during my stay due to maintenance issues, wifi was also down the first day. Breakfast area too small. Breakfast choices were very good. The hostess at breakfast was very friendly. Front desk staff was ok but rarely seen at desk had to ring bell. They signed me up for priority club without asking, my husband used to be a platinum meet when he traveled often for work. Would rent a cabin for the weekend next time.
July 23, 2014
Rated 3.0 out of 5.0 by Mandy2498 horrible bed
the bed was hard as a rock and there was no wireless for my entire stay
July 21, 2014
Rated 2.0 out of 5.0 by dk24 Mixed Feelings
I have mixed feelings regarding this facility. The appearance of the facility was nice, the staff was kind and considerate. The breakfast menu was good and tasted great. The room we stayed in was pretty good, there were issues with the internet and the HBO channel did not work right.
July 21, 2014
Rated 1.0 out of 5.0 by Chaddox Hocking hills holiday inn
I was disappointed in this Holiday Inn. The pool and hot tub were dirty with visible green/brown scum on the pool walls. The vending machines were nonfunctional. I was glad we only stayed one night. Disappointing.
July 19, 2014
Rated 5.0 out of 5.0 by bubbletime Very friendly staff
We brought our 7yr. old grandson to Hocking Hills State
Park and we needed a kid friendly place to stay. The place was great! The pool was fantastic to play in for a
busy little guy and 2 grandparents...perfect temp!
The staff was very welcoming and eager to make us feel
at home. One particular staff member, Tessa, was amazing! She helped our grandson with his "DSL"...we
did not have a clue, unfortunately!
We had a fun time with our grandson and would come back again!
July 17, 2014
Rated 5.0 out of 5.0 by coffeeRH good caves stay
Very clean hotel with good beds and friendly staff. I was impressed with the lack of highway noise inside the hotel considering its close proximity to 33. Great restaurants nearby and the hiking in Hocking Hills State park are amazing.
July 15, 2014
Rated 5.0 out of 5.0 by chbelfiore Cost
Was told that the amount included tax and fees plus incidientals due to using a debit card, but when my account was charged, I was charged considerably more than the room was suppose to cost.
July 15, 2014
Rated 5.0 out of 5.0 by landrover2 Friendly hotel in a great area of the country
My room was excellent, except for the older style ac, which was a slight nuisance. It did not control as well as newer versions. With that said, I was able to adequately control the room temp. Breakfast was nice, however the eat in area was on the small side.
Friendly people at the front desk.
July 14, 2014
Rated 3.0 out of 5.0 by Janda143 Hocking Hills
Not a place that we would ever stay at again. This was our third trip to the Holiday Inn Express and is surely out last in Logan! The neighbors/friends of staff appeared to rule the property. Not a pleasant stay to bring our 12 year old daughter!
July 11, 2014
Rated 2.0 out of 5.0 by BigredHD no ref
No refrigerator in room and no good chair at computer desk.
July 11, 2014
Rated 5.0 out of 5.0 by Mom and daughter getaway Excellent service
Totally enjoyed our stay at the Inn.. Staff and accommodations were excellent...
July 7, 2014
Rated 5.0 out of 5.0 by Tonya45 Good location. Staff very accomodating
This is a good location. Within walking distance of some good restaurants. Staff was very accomodating. Pricing a little on the high side, especially once you add in all the taxes. A decent size breakfast area, but it was always full and did not have enough seating. Layout on food area made it hard to get to. People seemed to be in each other's way. Otherwise, we really liked this hotel. Especially the 24/7 pool area with a patio.
July 4, 2014