Rated 4.0 out of 5 by 224
Rated 1.0 out of 5.0 by CJGH Poor customer service
I made reservation was told they were for this location, get there was told I don't have reservations at this Holiday Inn, desk clerk did call to see if we had at other Holiday Inn, they said yes, I tried to explain that when I made my reservation they gave me the Rockvale address. She wasn't listening to what I was saying. We asked if this hotel had reservations, she didn't answer, it's like we were interrupting her. I left called the reservation number to change my reservation to this hotel. Went back in gave her the reservation number, again feeling like we were interrupting desk clerk.
Not very sound proof, a lot of noice in hall walls late at nite and early morning.
When cleaning please move the chairs in the rooms, and run sweeper. I dropped something it went under chair there was nuts and dirt there.
July 21, 2014
Rated 5.0 out of 5.0 by Carolina Skiff Captain Great Bed and Great Service by all personnel.
Excellent place to spend some down time. Close to the shops in the area, and for us it was close to Sight and Sound Theater. Front and Breakfast room staff were the best I have ever encountered and we travel extensively.
July 20, 2014
Rated 5.0 out of 5.0 by KimmyCg Excellent location!
Great family friendly destination! This is the place to stay because it is clean, comfortable, and close to all attractions!
July 18, 2014
Rated 4.0 out of 5.0 by W403 Great location
This is a great location when visiting the American Music Theater and the Outlets. Rooms are clean and the king size bed in our room was comfortable.
July 17, 2014
Rated 5.0 out of 5.0 by Marc1045 King James is a Great Manager!
James was awesome! Great service and very professional!
July 16, 2014
Rated 5.0 out of 5.0 by rmorris5377 Very Pleased!
The hotel was nice and the staff was very friendly! Upon Check-in the hotel has complimentary cookies, and they are delicious!! I would recommend anyone to stay at this hotel whenever you are traveling to Lancaster/Strasburg, PA area!
July 16, 2014
Rated 5.0 out of 5.0 by cruisers5 Holiday Inn Rockvale Outlets
You can't beat the location of the hotel, it's located right in the parking lot of the Rockvale Outlets. Room was spacious, roomy and well appointed. The front desk staff were very friendly and helpful. The breakfast provided had a good selection of items. They were always refilling the selections, so nothing was ever out. We did ask for a first floor room (my husband is handicapped), they were all booked, so were given a room on second floor (they do have an elevator - so no problem getting to other floor. We were given the room across from elevator and stairs. I would not request this room again, as you hear noise all day and night with people waiting for elevator (guess they don't realize guests could be sleeping.....), also being by the stairs people would talk as they were walking up and down the stairs, again, disturbing you. As the hotel was full, we couldn't change room. Would I stay here again - yes, but in a different location.
July 15, 2014
Rated 5.0 out of 5.0 by JaviMD excellent
This particular hotel is very convenience if you want to visit Lancaster Amish areas. I felt like home.
July 14, 2014