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Rated 4.0 out of 5 by 271 reviewers.
Rated 5.0 out of 5.0 by Great Service Great stay went for nephew wedding and the staff at this hotel was outstanding. Just want to mention how the manager on duty handled my son's problem at check out she went above and beyond to get it taken care of. She should us that she loves her job and people. I will visit this hotel the next time my in Lancaster, PA. September 18, 2014
Rated 5.0 out of 5.0 by Great Stay Hotel is undergoing remodeling but rooms and all areas of the hotel are clean and comfortable September 18, 2014
Rated 5.0 out of 5.0 by Stayed many times The staff was excellent and addressed all of our questions. The lobby was clean and we appreciated the never ending pot of coffe and cookies in the lobby. September 17, 2014
Rated 2.0 out of 5.0 by Good except remodeling OK, except remodeling going on , was not told by staff. saw sign on wall saying pardon our dust. woke up Sat 0800 to men working right outside window. would of appreciated being given a warning, option to change rooms to other side of hotel where no work was going on. Also due to construction particles of drywall blew out of air conditioner when turned on. staff apoligized but thought they could of offered a discount or extra points as a rewards member. they did make sure housekeeping had the mess cleaned up. September 16, 2014
Rated 2.0 out of 5.0 by Loud noises galore As an IHC rewards member, I would not have thought that I'd be placed across from the ice machine! Apparently loyalty doesn't matter when tourists are there to shop at the outlet mall. And then one of their clean staff shows up around 7am and stays in his car doing whatever while the loud piece of junk idled away, literally making a racket in my room. Needless to say, I wasn't happy. September 15, 2014
Rated 5.0 out of 5.0 by Very nice hotel! This hotel is super convenient for outlet shopping. The rooms are large, updated and very clean! Breakfast is very good. September 15, 2014
Rated 5.0 out of 5.0 by Great hotel We had a very nice visit to the Holiday Inn Express and we were quite pleased with the overall function of the hotel for our visit. September 10, 2014
Rated 3.0 out of 5.0 by Will Be Nice After Renovations Location is great. Walking distance to outlets. Hotel is undergoing renovations outdoors. Hotel seemed outdated. Musty smelling. Bathroom vanity and toilet seemed very low. If the hotel undergoes a total renovation indoors and out it will be a nice place to stay. Hopefully new beds are to be included in the renovation plan. The first room I was assigned had a very mildew, musty smell. Front Desk Agent was very nice and moved me to a room that was much better. Many hotels are in Lancaster area with comparable rates. I personally tend to lean towards the newly renovated hotels as much as possible. I think this hotel will be a nice hotel of choice after renovations are complete. September 10, 2014
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