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Rated 3.9 out of 5 by 160 reviewers.
Rated 5.0 out of 5.0 by Great Location This is great location for shopping at Rockvale Outlets and staying the night for concerts at the American Music Theater(AMT). The only drawback is that there is no easy walkway/steps to the sidewalks leading to the AMT if it is raining or there is snow on the ground. It is a long walk around on the road thru parking lots to the AMT and restaurants. Still better than any other hotel/motel in the area. February 27, 2014
Rated 1.0 out of 5.0 by NO HELP FROM FRONT DESK There was a girls field hockey team taking over the hotel the night we stayed. Lots of running up and down the hall, congregating in the hall, doors slamming, etc. When I called the front desk and asked to change rooms I was told I couldn't and that the girls would get quiet at 10 PM. (It was 7:30 when I called) I asked if that meant the girls would be allowed to run wild until then. He didn't answer my question but repeated they had to be in their rooms at 10 PM. They did quiet down about 10:05 after a deep, loud voice yelled down the hall to get in their rooms. The next morning at 5:55 they started up again. I again called to ask for help but was told by the night manager it was 6 AM (really??? I had a clock and already knew the time on a Sunday morning). She told me she had already discounted my stay and that she didn't know why I was placed in the room I was in - which indicated to me there were other rooms available the night before. I checked the bill to see that 12% was taken from the bill. Not sure why 12% when I was TOTALLY dissatisfied with the service and disrespect. February 27, 2014
Rated 5.0 out of 5.0 Superior service Mgr at front desk was super helpful and bfast was always stocked up to 9am February 26, 2014
Rated 5.0 out of 5.0 by Close to Shopping & Restaurants - Perfect for Amish experience Very good experience with staff and room. Breakfast was great with biscuits & gravy as good as any plus cereal, milk, yogurt, coffee, etc. Would stay there again, but rate is a little high for comparable properties in other areas of the country, particularly for the winter months. February 23, 2014
Rated 1.0 out of 5.0 by Poor management Avoid avoid avoid at all costs. I will NEVER stay at this hotel again. February 20, 2014
Rated 5.0 out of 5.0 by Very Attentive Staff and Breakfast very well done The entire Staff at the hotel makes you feel you are appreciated, very nice rooms , & a wide variety of choices for breakfast, and great coffee. Hotel is in a convenient location, a very short walk to outlet stores ,and restaurants . February 15, 2014
Rated 4.0 out of 5.0 by Comparably affordable The best rate we could find in the area for a hotel. February 13, 2014
Rated 4.0 out of 5.0 by my first choice this hotel is my first choice when on a shopping weekend in Lancaster. February 7, 2014
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