Rated 3.9 out of 5 by 143
Rated 1.0 out of 5.0 by VirginiaGal Theft of personal belongings
I accidentally left my Kindle Fire tablet, bottlel of Amaretta and curling iron in the room when I checked out. I called as soon as I got home and realized what had happened. I was told that nothing was turned in. As the cleaning staff was in the hall doing the rooms, they should have turned my items in to the front desk but they did not do this.
I have stayed in many Holiday Inn Express hotels and have never had this happen. Anytime that I have forgotten something it has always been turned in and sent back to me.
I am very disappointed in this Holiday Inn Express and will not recommend this particular one to anyone.
December 5, 2013
Rated 4.0 out of 5.0 by Lmate Clean Room
I stayed on Nov 30th. The Hotel is located within the Rockvale Outlet which is an excellent option if you plan to shop. It is centrally located and close to all the other amenities in Lancaster. The American Music Theatre is across the street. When you drive out to Route 30, there are tons of places to eat, shop and play.
The lobby is a comfortable place with a large TV, electric Fireplace and a Computer/Business area.
I wasn't offered a goody bag as others were but no big deal.
The Breakfast room is an open area off the lobby. Coffee, Tea and Hot Chocolate are available for free. You can even get some cookies at the front desk.
The room I reserved was standard with 2 Queen Beds. I was pleasantly surprised at how spacious it was and clean. There is a microwave, Fridge and a coffee pot (including coffee) in the room.
The bedding was very clean looking and comfortable. There is even a choice of Hard or Soft Pillows on each bed.
One thing I noticed was the bathroom seemed smaller than Ive seen in most hotels. But it had everything you would need. The towels were well stocked. A few complimentary toiletries were a nice touch, and plenty of paper products.
There is a complimentary buffet breakfast in the morning that was quite substantial. Nice selection of breads, muffins and cereals. Also yogurts and fruit. There was some hot food like sausage and eggs. Eggs were premade little omelets but pretty good, and sausage was delicious. And of course Coffee, tea, juice, etc.
My one complaint about the breakfast are the hours - 6 to 9. It would have been more convenient if it ended later.
All in all it was a good experience. There is no room service, or many amenities on the premises.That's one reason I felt the room rate was a little high even with an advanced reservation. But as I mentioned, it was conveniently located, very clean and comfortable.
Each floor does have a beverage and snack machine with good selections. I didn't get a chance to check out the Indoor pool, but it is there. I will consider staying again if I get a good deal on a room rate.
December 4, 2013
Rated 5.0 out of 5.0 by Bandicoot Good location
This hotel is in a great location close to the Rockvale Outlet shops. There was nothing that was really bad about the hotel. Our airconditioner was a bit on the noisy side but apart from that the room was comfortable and clean. It is also in a good location to go and visit the Amish local area. We would be quite happy to stay here again in the future.
December 1, 2013
Rated 4.0 out of 5.0 by Donald81 Goodie Bag
Over all a very good experience .We stayed at this motel several times and enjoyed ourselves with the service and the area .
It would be nice if when you give a guest the goodie bag the potatoechips would have more then 4 chips in it.
November 26, 2013
Rated 5.0 out of 5.0 by lovesmusic Great Hotel
Thank you so much for a wonderful stay. The hotel was immaculate, the room very comfortable and the staff was so friendly and helpful. We will definitely be back. Thank you.
November 25, 2013
Rated 5.0 out of 5.0 by HT2468 The Best in Lancaster
We stay here twice a year. Once in November and another in the summer. It is clean, friendly, etc. You have a great breakfast in the morning. They call it continental, however, it is a mini buffet. The wait staff is fabulous and always goes the extra mile to prepare something special if you are allergic, etc. I would recommend this place over any of them on Route 30. It is the BEST!
November 21, 2013
Rated 3.0 out of 5.0 by Pancho01 Older building, but improvements made
I was thrown off by the pictures on the website. The building and rooms are actually older than the pictures would lead you to believe and thus I found the rooms a to be a little small. That being said, they still had all the crucial elements of a Holiday Inn Express that you'd expect.
Our toilet was a little dysfunctional, but not a show-stopper. Breakfast was great, as always.
November 20, 2013
Rated 2.0 out of 5.0 by ADVRiderinVA Old and out-of-date
This property is old and out of date. The first room we received was on the bottom floor and had a musty (wet basement) smell. The staff accommodated us with a room on an upper floor which was better, but still average at best.
November 12, 2013