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Rated 4.0 out of 5 by 226 reviewers.
Rated 4.0 out of 5.0 by Nice room, bad smell Our room was clean and the beds were comfortable but, when we first opened the door to the room, it smelled as though someone had just used the bathroom. We sprayed Lysol and Febreze and the smell seemed to go away until we awoke the next morning. The smell seemed to be coming from the drains in the bathroom. We sprayed the Febreze again and it seemed to do the trick... long enough for us to shower and check out. Our overall experience of the room was very nice... except the smell for a short period. The pool was nice and our room had a door with direct access to it. We would stay there again. July 28, 2014
Rated 5.0 out of 5.0 by No umbrellas at front desk It was pouring rain, my umbrellas were in the car. I wanted to borrow an umbrella from the front desk just long enough to go to the parking lot and come back with the car, but they had none so I got soaked. July 28, 2014
Rated 1.0 out of 5.0 by Poor customer service I made reservation was told they were for this location, get there was told I don't have reservations at this Holiday Inn, desk clerk did call to see if we had at other Holiday Inn, they said yes, I tried to explain that when I made my reservation they gave me the Rockvale address. She wasn't listening to what I was saying. We asked if this hotel had reservations, she didn't answer, it's like we were interrupting her. I left called the reservation number to change my reservation to this hotel. Went back in gave her the reservation number, again feeling like we were interrupting desk clerk. Not very sound proof, a lot of noice in hall walls late at nite and early morning. When cleaning please move the chairs in the rooms, and run sweeper. I dropped something it went under chair there was nuts and dirt there. July 21, 2014
Rated 5.0 out of 5.0 by Great Bed and Great Service by all personnel. Excellent place to spend some down time. Close to the shops in the area, and for us it was close to Sight and Sound Theater. Front and Breakfast room staff were the best I have ever encountered and we travel extensively. July 20, 2014
Rated 5.0 out of 5.0 by Excellent location! Great family friendly destination! This is the place to stay because it is clean, comfortable, and close to all attractions! July 18, 2014
Rated 4.0 out of 5.0 by Great location This is a great location when visiting the American Music Theater and the Outlets. Rooms are clean and the king size bed in our room was comfortable. July 17, 2014
Rated 5.0 out of 5.0 by King James is a Great Manager! James was awesome! Great service and very professional! July 16, 2014
Rated 5.0 out of 5.0 by Very Pleased! The hotel was nice and the staff was very friendly! Upon Check-in the hotel has complimentary cookies, and they are delicious!! I would recommend anyone to stay at this hotel whenever you are traveling to Lancaster/Strasburg, PA area! July 16, 2014
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