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Rated 4.0 out of 5 by 271 reviewers.
Rated 5.0 out of 5.0 by Great place to stay. Convenient to many attractions. Very clean and up to date. Highly recommend it. June 23, 2014
Rated 5.0 out of 5.0 by take out the stress clean, comfortable, great location, very clean exterior. Always stay when in the area. June 23, 2014
Rated 5.0 out of 5.0 by shopping trip good location for a shopping trip ,its right in the middle of an outlet mall June 22, 2014
Rated 5.0 out of 5.0 by great pillows and bed great place to stay very comfortable, clean and the staff were always wanted to help. Good location and would stay there again. June 21, 2014
Rated 2.0 out of 5.0 by So So Arrived a little early so was asked to wait but room would be guaranteed to be ready by 4pm. It was not ready until 420pm which after a long day is not a good start. Staff were friendly and helpful Hotel was conveniently located in well kept grounds and clean/well kept building Breakfast selection was poor in comparison with other Hiex hotels I have stayed at and quality of hot selection poor. Looked as if some cost cutting had taken place! had breakfast at a busy time and Single breakfast area staff member did not manage to keep food stock filled adequately for guests, with some food displays standing empty ie bread items, and coffee running out. One 4 slice toaster is not sufficient for busy times. June 20, 2014
Rated 5.0 out of 5.0 by Hotel is Outstanding! Comfortable, Clean and Convenient! The Holiday Inn Express, Lancaster-Rockvale Outlets is outstanding! It is comfortable, clean and convenient. The staff is friendly, personable and professional. They are genuinely interested in you. The Manager, personally greeted us and made us feel like part of the family. Our room was spotlessly clean. The shower was terrific! The large, flat screen TV was HD and worked very well. The options for viewing were endless. The breakfast buffet offered varied and delicious food. It was fresh and hot! The breakfast area staff was a pure delight! All the common areas were equally as clean, as was the parking area. We will definitely book this hotel again! We loved it! We were attending our grandson's H.S. graduation in a nearby community. This hotel capped a wonderful and memorable weekend! June 19, 2014
Rated 4.0 out of 5.0 by Great location and clean room We had a great stay, once we finished up with check-in. The person checking us in wasn't the most competent....I asked to pay cash instead of my cc and paid him, waiting a few minutes for him to figure out my change...then he charged my credit card...wth..so I just took my cash back, deposited it in my acct and paid down my cc online when I got home...it was quicker than having them reverse the charge which takes about 5 days...Other than that, the room was nice. It was clean and comfortable. The location of the hotel was great. Loved walking to the outlets and restaurants. We had a great stay! June 19, 2014
Rated 5.0 out of 5.0 by Great location to visit the Amish country Always a good experience during our stays in Lancaster. It is a great location for shopping and for going out to other Amish country attractions. June 18, 2014
Rated 4.0 out of 5.0 by Great service! We enjoyed our stay at the Holiday Inn at the Lancaster-Rockvale Outlets location. The room was nice, and the staff very accomadating. June 16, 2014
Rated 5.0 out of 5.0 by Convenient Very convenient to the American Music Theater. However, it would be nice to have a bridge/walkway to Route 30 so you don't have to walk all the way around June 16, 2014
Rated 2.0 out of 5.0 by lack of cleanliness When we checked in we said there was a smell in the first room. Also the room had hair on the toilet. We were changed to a room across the hall. Second room also smelled, but was cleaner. Having stayed in 3 previous Holiday Inns on this trip, this one had the least selection for breakfast June 14, 2014
Rated 5.0 out of 5.0 by Comfortable Bed The staff were quick to respond to a need for a quieter area of the hotel than the first room assigned. Anything that was suggested was readily responded to.The breakfast was well managed in spite of the heavy volume of guests. June 14, 2014
Rated 5.0 out of 5.0 by Great stay, slow cleaning The entire stay was wonderful. However, there was one small bump. We left the room in the morning for a fun day and when we returned later that afternoon we found that the room had not been cleaned. We were gone six hours and felt the room should have been made up by then. Otherwise the hotel, the location and the price were great. June 11, 2014
Rated 5.0 out of 5.0 by Great Location and comfort We were in town to do some shopping at the outlets. This was the perfect place to stay. We could drop off packages and head back out to the outlets. Easy access to the main streets to go wherever you want. Room was extremely comfortable and well appointed. The towels were the best I have used while staying at a hotel! Breakfast bar was terrific. Plenty of choices and good quality...remember that this will save you money when figuring out if the cost of the hotel is worth it. Hotel staff was very helpful and pleasant. I would definitely stay here again. June 11, 2014
Rated 5.0 out of 5.0 by great get away we always stay at holiday express we are so spoiled now we only look for your sign people are always nice always say hello we look forward to spending more time for a quiet time June 7, 2014
Rated 5.0 out of 5.0 by exceptional service and friendly enviroment The Holiday Inn Express met all of our needs above and beyond any other experience that we have encountered. I would recommend them whether you are traveling for business or pleasure. Best hotel we have stayed in by far. Warm atmosphere makes for a comfortable stay and friendliness of employees is very welcoming! June 6, 2014
Rated 5.0 out of 5.0 by vacation Excellent hotel. I have been staying at this hotel for years. Thank you. Recommend this hotel for everyone. June 4, 2014
Rated 4.0 out of 5.0 Comfortable bed Too much noise in the morning people with the doors. The service was excellent I love the bed June 4, 2014
Rated 1.0 out of 5.0 Never Again This hotel was the worst, from the unfriendly staff to the old dirty bath towels and filthy room June 4, 2014
Rated 5.0 out of 5.0 by Always Reliable I have stayed at this hotel several times. In fact, I try to stay only at this Holiday Inn Express hotel when my husband and I are in town. It's closed to the outlets, great restaurants and the Sight-Sound Theater. June 3, 2014
Rated 5.0 out of 5.0 by pleasant staff. Clean, friendly. Within walking distance to shops. Breakfast area a little crowded if tour buses are there. Very helpful desk staff. May 29, 2014
Rated 5.0 out of 5.0 by convenient to everything... one reason we chose holiday inn express at lancaster is because of it's convenience to everything. we stayed there 2 years ago on our trip to pa. the one thing that shocks me is that there is only one(1) elevator...with so many rooms, etc. and length of halls!! it is quite a feat to get the elevator when people are checking out..especially since the elevator is so small. the breakfast was excellent...great choices! the beds very comfortable! we would stay there again. May 24, 2014
Rated 4.0 out of 5.0 by Typical Holiday Inn Fare When we travel we prefer to stay at a Holiday Inn because the rooms are spacious, the beds are comfortable and they are usually quiet at night. Unfortunately, this Holiday Inn room had a few problems. First, the heat/air unit was very noisy when the heat actually kicked in. The room door rattled every time another door in the hallway was opened/closed. And the door keys/locks did not work very well. First set of cardkeys did not work at all and had to be re-made. And then we still had to slide them several times to get the door to open. Was told that it was a known problem. May 21, 2014
Rated 5.0 out of 5.0 by Clean and comfortable My cousins and I just stayed here this past weekend. It was a very pleasant time. From watching "Hotel Impossible", I thoroughly checked out the room. It was clean!! The area outside was very nice and the pool, too. It is located very conveniently to the Rockvale Outlets and many, many other attractions. I would definitely return to this hotel and recommend it to others! May 20, 2014
Rated 3.0 out of 5.0 by Not this Holiday Inn Express For 2 years, 4-5 days at a time, my self ad my family stayed at the Holiday Inn Express in Mount Pleasant, SC, it was Great. Unfortunately, this Holiday Inn Express did not meet up the standards I have become accustomed to. The staff was not very accommodating. We were there to celebrate one of my friends 60th birthday touring Lancaster. When we asked directions or information on various stores/restaurants, no one knew anything. Breakfast was disappointing, as it was cold. The evening we were there, upon arriving back to our room, a touring bus was parked horizontally across all the spots in the row leading from the back doors. Unacceptable, he should have parked in the back row, allowing guests to park outside their doors. The pool area was locked, so there wasn't anywhere to sit outside. I will not be staying at this Holiday Inn Express in the future, nor will I recommend it. there are plent of other hotels (cheaper) to stay in. May 16, 2014
Rated 5.0 out of 5.0 by Clean hotel I was very satisfied. Entire hotel was very clean. Staff very nice and friendly. The only suggestion I have is that you should consider enlarging the eating area. We tried several imes to go down to have breakfast but there were no seats available. May 14, 2014
Rated 5.0 out of 5.0 by Great room and very nice property. Outstanding! Recommend this hotel and I will return. May 14, 2014
Rated 5.0 out of 5.0 by Very friendly staff I travel a lot for work and stay at many IHG brand hotels. This staff has to be one of the friendliest I have ever met. Most staff's just ignore you or give you the cold shoulder after checking in, however these ladies were friendly and helped answer questions I had about the area and the hotel. If you stay at this hotel for business, check to see if there are coach buses parked out back and plan your breakfast time accordingly. May 13, 2014
Rated 5.0 out of 5.0 by great service sometime times you only hear about the bad things. but because of James who made from good to a great experience. he is a great asset to your hotel.his attitude made everyone smile. he treated everyone with respect .because of him and the rest of the staff we will be comming back and will tell others of our expreience. being a handicapped Marine vetern James helped me get around . it was a great stay. Glenn May 12, 2014
Rated 4.0 out of 5.0 by Convenient location - ideal stop off for shopping Ideally located to take in the sights of Lancaster County and also to travel to the tax free shopping of Delaware. Our room was located at the rear of the hotel and we could park our car right outside of our room. The room was spacious and the bed ideal May 10, 2014
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