Rated 3.9 out of 5 by 143
Rated 5.0 out of 5.0 by Millie1927 great service and very clean room
My stay was perfect, Front desk, clean room and located near everything I was interested in doing. The breakfast room was very nice, food was excellent. I would highly recommend this hotel.
August 2, 2013
Rated 4.0 out of 5.0 by StacyK Good location, good value, would stay again
This hotel is in a great location with a beautiful outdoor pool that is very quiet and private considering it is near such a busy road. Front desk staff were very welcoming and polite. Breakfast very convenient, but only served 6-9 AM, get there by 7:30 because after that it is a madhouse. It is evident that this was not always a HI Express property as the rooms are not as wide and the furniture was not the same as othersI have stayed at, not the same standard but I would stay here again.
August 1, 2013
Rated 3.0 out of 5.0 by Kelly73 What caused the musty odor
It was hot and humid in Lancaster, but the humidity was greater in my room and left a musty smell in my room. There was a note stating that the room AC might have a hard time keeping up. My room was always cool and that should have taken care of the humidity. Something is wrong with this building. During my previous stay the room smelled like the farm.
July 31, 2013
Rated 5.0 out of 5.0 by wime Convenient and reasonable
This is our 2nd year staying here and we really enjoy the closeness to all outlets and antique shops. We come to see the plays at the Sight & Sound and have found this to be a very convenient and reasonable hotel. Clean and friendly
July 29, 2013
Rated 4.0 out of 5.0 by Philly41 Good local for Pa trip
Good stop between Philadelphia and Hershey. Easy accessibility from Highway.
July 29, 2013
Rated 1.0 out of 5.0 by Momof1 Very disappointed this time!
Dirty! This location has deteriorated severely in the past year. Would NOT recommend this location to anyone!!!
July 26, 2013
Rated 4.0 out of 5.0 by MrsB07 good location
I was disappointed in the room. The bathroom didn't look very good although everything worked good. I heard it was updated in 2011 but it needs some tender loving care.
July 25, 2013
Rated 2.0 out of 5.0 by Joseph1234 Not a Pleasant Experience
Two Night Stay. First night's room disgusting -- shower area with mildew and mysterious yellow globs in tub. Soap scum on tap and shower head. Bathroom floor in unfinished condition. Room strongly smelled of mothballs and there were flies in the room. Desk staff not responsive to complaints. Talked to housekeeping directly and was told they hear lots of complaints about the rooms. Stayed in hotel only because I would not get a refund if I left. Tried to upload photo of dirty bathroom, but server times out. Allowed to change rooms on second day. Second room smelled better but also had mildew -- although quite a bit less.
Breakfast area is small and generally no place to sit. Expect to eat breakfast standing, or in the room. Food staff really hustling to keep breakfast bar fresh.
I have stayed at many Holiday Inn Express Hotels around the world and have had consistently good experiences until now.
July 24, 2013
Rated 5.0 out of 5.0 by DJRN Pleasant stay.
Recent stay, room was comfortable and large enough to accommodate three adults and two small children with the availability of a roll-a-way, fridge and microwave were clean and worked well, would definitely stay here again!
July 22, 2013
Rated 5.0 out of 5.0 by Gmomkate Clean & comfortalbe
Two granddaughters and I spent 3 days here - very comfortable, clean, good breakfast and lovely pool, plus great location!
July 20, 2013
Rated 5.0 out of 5.0 by Yahtzee5 Clean and comfortable
We stayed for the weekend to visit Dutch Wonderland and do some outlet shopping. You can't really beat the location as far as that is concerned. The staff was friendly and the room and property were clean- the most important factors that I look for in a hotel. We didn't have the breakfast but the area and selections looked nice.
July 19, 2013
Rated 4.0 out of 5.0 by Tedd78 Nice room, good price
We keep coming back because you can't beat the price and location!
My only complaint (there has to be one!) is that the breakfast area is not big enough!! Given how popular this hotel seems to be, they need more space. Other than that, great service.
July 17, 2013
Rated 3.0 out of 5.0 by ICHAUS AIR CONDITIONING
AIR CONDITIONER IN ROOM WAS SUBPAR.
ROOM WAS COOL COMPARED TO OUTDOORS. BUT DID NOT TAKE HUMIDITY OUT OF THE AIR.
July 15, 2013
Rated 3.0 out of 5.0 by Teddy53 Comfortable experience but poor shower experience
Room was comfortable but Bathtub was in poor condition, I understand from the staff at the hotel that some rooms were being redone, they sould not have had guest stay in the rooms that were under construction, also the breakfest is much to early 6am to 9am is not relaxing you have to rush and get to the free breakfest before its over, it should be until 10am the way it was when I was there 2 years ago,
July 11, 2013
Rated 4.0 out of 5.0 by centurylodge VERY CONVENIENT
Great location to all the locations that we visited. Perfect location to Sight and Sound. Right in the middle of Outlet Shopping. What could be better. Will definitely stay again.
July 11, 2013
Rated 4.0 out of 5.0 by mama92868 NICE
Breakfast area was way TOO crowded!
Rooms were really nice! Beds were comfortable!
Loved the area!
Thought the price was a little on the HIGH side! Probably just b/c it was so close to the outlet stores!
July 11, 2013
Rated 1.0 out of 5.0 by Denise1107 Condition of Room
We walked into a non smoking room which smelled like someone had just been smoking in there. There were a couple bugs on the wall in which my husband had to get rid of (and they were not small). ALso and worst of all, we were unable to shower because the tub was cracked peeling and disgusting. I have stayed there in the past and have had decent experiences. I was so disappointed because we went away as a birthday present. We were told by the front desk that they were in the process of renovating the bathrooms unfortunately for us we were not in one of them. I am not one to complaiin or write reviews but if you go here check the entire room when you check in. We checked in, dropped our stuff and went to a concert. Never thought to check the bathroom.
July 9, 2013
Rated 4.0 out of 5.0 by JJAAKK 1 night stay
Room was fine but counter space in bathroom was small.
July 7, 2013
Rated 5.0 out of 5.0 by JimmyVee Very Satisfied
We had a great stay! We enjoyed the area attractions and after a very tiring day we came back to a very clean and relaxing room. Our house keeping lady was very kind and helpful.
July 2, 2013
Rated 3.0 out of 5.0 by Gary70 Over priced for condition of room
Bath tub coating was coming off. The bath exhaust switch was covered, so you could not vent bath room.
The person running the breakfast room did an excellent job keeping everything available even with the huge crowd of people.
June 26, 2013
Rated 1.0 out of 5.0 by Disappointedin2013 Very disappointed
We have stayed at many Holiday Inn Expresses in the past and have ALWAYS been more than impressed. Unfortunately this experience was not one of those times. Our non-smoking room REEKED of smoke upon entry. The bathtub was in such bad shape the surface was peeling off, cracked, and overall left us not comfortable with using it. While the staff were very apologetic, and did say the bathrooms were being redone, the fact remains this is still the condition of room they were offering. In addition, the electrical plugs were located on the wall behind the bed. The mattress was pressed against the wall so hard the 3 plugs in the outlets were all tilted downward exposing a significant amount of the prongs... An accident just waiting to happen with a mattress pushed up against it. We immediately unplugged them all and were left with very few options then for lighting... Although that was preferable over a fire hazard.
June 22, 2013
Rated 5.0 out of 5.0 by debbi54 great place to stay
I come to Lancaster at least twice a year.Once with my daughter, just for a day or two, and once in October with my friend for a week. We always stay with you. My daughter and I used to stay somewhere cheaper, but it's worth the extra money to stay with you. The staff is always friendly and accomadating. Looking forward to my next trip.
June 22, 2013
Rated 3.0 out of 5.0 by Seasonedtraveller13 TLC needed
Staff courteous. Toilet seat was very loose and, although a member of staff came up to look at it, the maintenance man was not available. TLC needed and attention to detail re cleaning would not go amiss. Breakfast was good with many choices. Location good too.
June 21, 2013
Rated 3.0 out of 5.0 by BWalker Problems w/communications, etc.
We booked our stay purposely 2 mos. in advance to insure we had a kingsize handicap accesible rm. to meet my needs as I am in a wheelchair. Upon arrival we were told that since they were overbooked we would have to take a handicap accessible rm. w/2 queen beds. (Not what I NEEDED but thought we'd dismiss it as the ck. in clk. said it would be at a reduced rate.) The tour buses were beginning to arrive so undoubtedly my request was pushed asside for their benefits..who knows? Anyway...our stay was for 2 nights. At the end of the 1st day we came back to the rm. to find us locked out. Had to go back in & prove we were there for 2 days in order to get a new key card. THEN...to cap it all off...we awoke early the final day to hit the road as soon as we could to only find a bill shoved under our door stating we were still being charged the original rate for the kingsize rm. Called front desk and the clk. knew absolutely nothing about the "overbooking", rate change offer, etc. She said we could talk with the mgr. after 7 a.m. but we had a time restraint and had to leave. Unfotunately, I have to to say that something that may appear as minute to others in this situation has caused me to NEVER want to stay at a Holiday Inn Express ever again. I cannot stand being lied to and, worse yet, being talked down to.
June 19, 2013
Rated 5.0 out of 5.0 by Nanj99 Very nice stay here
I found the staff accommodating, the breakfast varied and tasty and the room clean and comfortable. It is located in a very convenient area to downtown as well as all surrounding sights.
June 15, 2013
Rated 3.0 out of 5.0 by LorTed A Putrid And Persistent Odor
If it wasn't for the "liquid manure" odor coming from a nearby farm that succombed the room we stayed in, it would have been fine. The persistent odor was sensed throughout the room, and there wasn't another one available. As patient as we were, it was quietly upsetting. The rooms need an electronic deodorizer to combat the manure smells from outside, being Amish farm country. We feel the mangement should have been more considerate- at least by granting us a discount or more bonus points as a consolation. We may not stay there again.
June 14, 2013
Rated 5.0 out of 5.0 by Tiave70 Great Service and luxurious comfort
The staff was very professional and accommodating . We truly enjoyed our stay and felt very welcomed. The rooms were superior in quality and comfort. The staff was very nice. A real gem.
June 8, 2013
Rated 4.0 out of 5.0 by Orenda Not as accessible as required
We reserved an wheelchair accessible room but the room was quite small and the bathroom inaccessible. The shower was OUT.
There was no curb cut to allow access at the closest point to our room as directed by the check in attendant.
June 8, 2013
Rated 4.0 out of 5.0 by DLG1 No Answer at the Front Desk
Called several times after my departure to check on an item I left in the room. I got no answer most of the time I called and when I did get through I would be put on hold for at least 5 minutes and someone always told me that they would check with Housekeeping ang call be back one way or another. They never did...
June 7, 2013
Rated 2.0 out of 5.0 Overall service lacking !
Contrary to numerous stays at HIE's, this particular experience was certainly not one of the good ones.
While we were a little early for check-in, I was told my room was near ready. I was told to leave my cell number and they would call. Never happened.
With second check at desk, I was told the room wasn't ready, but they'd check on getting me a different room.
After 45 minutes, I was given a room (Now going on 4PM).
I was not recognized as a Priority Club Member, nor was I asked. I did not receive any benefits after I said I was Priority Club.
The outside pool was not clean.
June 7, 2013