Rated 3.9 out of 5 by 150
Rated 2.0 out of 5.0 by Precious Jewels not up to HIE usual standards
First thing I noticed when we got to our room were the bad stains on the carpet. The bedding and bed skirts looked like they had been rolled in a ball when wet and allowed to dry that way - extremely wrinkled. When I went to get my bath, there was a bad rip in the permanent bath mat - very uncomfortable. When we went to leave we had to wait for three elevators to come and go as they were being used by staff to move furniture. This is not what we expect when we stay at a HIE.
March 18, 2015
Rated 3.0 out of 5.0 by AL traverler Staff was friendly
The front desk was very friendly despite giving me a room that was next to renovations. The staff in the breakfast area were attentive making sure everything was clean and not running out of things
March 15, 2015
Rated 5.0 out of 5.0 by Joebam Great hotel staff, poor online ICH staff
Everything about the hotel was great, but the online booking through ICH was good at first, until the check iin occured, read the notes in the rest of the survey.
March 13, 2015
Rated 3.0 out of 5.0 by Laurie24 Construction nusiance
The rooms looked great with the remodel And the staff is always friendly and helpful. Unfortunately, my sleep in the morning was disturbed from construction on the floor above starting at about 7am. A lot of banging around and drilling. It wasn't very relaxing. Upon leaving the room, we waited for the elevator. After about 5 minutes, one of the staff said that it was taking so long because the construction workers were using it. This prompted the use of the stairs where we encountered a lot of construction equipment at the bottom of the stairwell that we had to climb around. This was frustrating because we had large luggage. I really enjoy this hotel, but this last experience left a bad taste in my mouth.
March 12, 2015
Rated 3.0 out of 5.0 by Margaret Jane Renovations and terrible weather
The staff and food and furnishings in our room were good. The hall was quiet. But renovations and winter weather made our stay less than great.
The woman at the desk on Sunday invited me to use her computer, which was really kind and helpful. The man had not offered that.
March 7, 2015
Rated 5.0 out of 5.0 by Traveler on the go Great staff and I love the new renovations
The staff shows a genuine dedication to there guests. Management team shows a leading example of what a great stay should be like. The hotel is under renovations and the staff and the General Manager Jose Delgado exceeded my expectations. As a new member to IHG I am very happy I choose this hotel I will return again.
March 4, 2015
Rated 3.0 out of 5.0 by Frequent Traveler to NJ Good Staff but Under Construction
The staff are very nice. breakfast is good and it was quite quiet for sleeping. Unfortunately, however, the website did not indicate that the hotel was under construction. The entire first floor is under construction including the gym. One of the main reasons that I booked this hotel was because of the gym as I was working in Trenton and it is winter. If you stay, please call the hotel beforehand as the website does not indicate that the facility is under construction.
March 4, 2015
Rated 4.0 out of 5.0 by pkg082 Great staff and location
The staff is very friendly and professional. Facility is very clean even during there current renovation project. For us the location is very convenient.
February 26, 2015