Rated 3.6 out of 5 by 102
Rated 5.0 out of 5.0 by jay0520 Great room
My daughter and I enjoyed our stay here. the room was great and very clean. we were disappointed that the vending machine on our floor was out of order and we could not purchase beverages, however we were able to purchase snack items from the store located near check in.
What I did not enjoy was being awaken by house keeping staff when they were knocking on other guest doors at 8:00am and 8:30 am, so I could not sleep later than that if I wanted to ( and I did). It also seemed as if there was a shortage of hotel staff as I had to wait a good amount of time to be checked in. There was no one at the front desk for quite some time, and when Joshua did arrive he was nice and apologized for the wait as he explained he had to set up two cribs in other guests rooms.
The shuttle service was great and the operators of the shuttle were great as well. Breakfast and the breakfast staff were also great.
August 24, 2014
Rated 4.0 out of 5.0 by Grisy101 Close to everything
The place is in need of an update, Internet was very poor
but other than that the hotel is well located, you find everything you need around the area.
August 22, 2014
Rated 3.0 out of 5.0 by Jeanie66 Best Pillows
It was not the best, not the worst, good in a pinch. Loved the pillows.
August 22, 2014
Rated 5.0 out of 5.0 by runningdoctor wonderful experience
The clerk was so very nice in getting us in at a slightlyl early time. Our room and bed was great. I was able to get a good night's sleep before the marathon the next morning. We did not get to enjoy the breakfast since we had to leave so early, but it looked good as we left. Would certainly return in ever in the area.
August 20, 2014
Rated 4.0 out of 5.0 by Big Family Kids Said it Was Awesome
After reading many of the reviews, we decided to stay at this hotel and it was worth it. The services offered were above and beyond our expectations. We just want to commend Carmen and Eryn who made our breakfast very enjoyable. Their quickness to replenish and assist anyone (esp kids) with the pancake machine are a plus. The cleaning crew did a fabulous job keeping with the neatness of the room. We would like to send kudos to the shuttle drivers (esp Wi). You guys made our stay there memorable. There was almost nothing to complain about, except the room carpet. We believed it needs an upkeep. We would recommend this hotel to anyone and look forward to a future stay. We loved it.
August 19, 2014
Rated 2.0 out of 5.0 Need to spend $ on upkeep
This hotel puts no money back into the upkeep of the rooms. The mini fridge in our room was missing shelves and the freezer was completely iced over. Everything just seemed dingy and very used. Captive audience for Sesame Place. Overall, disappointed.
August 13, 2014
Rated 3.0 out of 5.0 by always important What are YOU looking for in a hotel?
After reviewing many of the other comments left on this site and tripadvisor.com. We decided this hotel would fit our needs: Very clean, very close to Sesame Place and reasonable reward point rate. Property (I'm told) is set for total renovation at the end of this year. It needs it. The traffic through this hotel must be extensive with its location and the toll from so many families can't be helped. Wifi was unreliable; computer in lobby needs help; and the air conditioning unit in the room was very loud and rattled. Great selection of breakfast items, quickly replenished, and kept as clean as possible considering the number of slobs there having breakfast. Rooms were more than adequate (4 people with two beds) - Construction was such that we did NOT hear people in adjacent rooms. Under the same circumstances (grandchildren to Sesame Place). I would stay here again. At the end of the day/night we were exhausted and slept like logs.
August 13, 2014
Rated 5.0 out of 5.0 by ladyluck55 wonderful people, great hotel
We have stayed at this hotel a couple of times and we are amazed at how well the staff are able to keep it clean and quiet. It is very close to Sesame Place and one would expect a lot of noisy guests but we did not find any problems. We must give extra credit to the friendliness and helpfulness of the staff. They really seem to care about the guests. I would rate this hotel as one of the best Holiday Inn Express hotels that I have ever stayed in. We look forward to a return visit.
August 11, 2014