Rated 3.9 out of 5 by 210
Rated 5.0 out of 5.0 by fastpitch609 very satisfied
very attentive and friendly staff and excellent breakfast
September 30, 2015
Rated 1.0 out of 5.0 by runninggrandma Third Stay, not the Best
I have stayed here in the past and been thrilled, not this time. The highlight is the proximity to Sesame Place, the shuttle drivers are personable, accommodating and professional.
I checked in and was given a room already occupied, the front desk apologized and gave me some points for my inconvenience.
The first day, housekeeping was mediocre, made the beds, didn't replace cups etc, didn't vacuum and it needed it. Second day, no housekeeping at all. Went to front desk for towels, informed them of no housekeeping, they didn't really respond. Asked if I left do not disturb sign on, (no) and that was it. Breakfast area was mobbed and none of the days we were here was there room for us to eat in the area. Not comfortable eating in the room with children.
Overall seemed the hotel was overwhelmed???? My past stays have been great, this was disappointing!
September 26, 2015
Rated 5.0 out of 5.0 by Conn Yank A Very Nice In-transit Hotel
The facility was very typical of the chain and was easy to identify, though tucked into an area filtered by the landscape. It was clean, well laid out and welcoming. The staff was efficient and friendly. The room was very nice, while being efficient, but not upscale. It was a very nice place to stay for people passing through and families visiting local area and the attractions. I would recommend the facility.
September 24, 2015
Rated 5.0 out of 5.0 by GRM08 Comfortable room and great guest service
I have stayed at this hotel in the past and had no problems. I do believe they have upgraded the furniture. It was very comfortable and convenient. The staff were exceptionally nice at both the service desk and in the dining room.
September 22, 2015
Rated 5.0 out of 5.0 by LS11021 great location and decor
The hotel exceeded my expectations. The rooms were very clean and most surprisingly well decorated and modern and CLEAN. Web service was horrible, couldnt get a connection and hotel was understaffed for long weekend with full house.
We keep kosher and surprisingly there were even breakfast options for us (oatmeal, yogurt, cereal and fruit).
September 17, 2015
Rated 5.0 out of 5.0 by Rob426 Great Room
The room and bed were great. The room was modern with all the conveniences one would expect.
September 15, 2015
Rated 5.0 out of 5.0 by Gina84 Great Experience
Stayed here overnight with a 4 year old. Had a great time. There is a shuttle to Sesame, which you should take advantage of if you're going there. There was a nice pool and breakfast in the morning.
September 15, 2015
Rated 1.0 out of 5.0 by NonyaBusiness777 Total waste of time and money
From the moment we checked in, we couldn't get keys to our room because their machine was down and they were short staffed. All of the garbage cans were overflowing and disgusting. For their nighttime pancake promotion, we went to get pancakes. They ran out of batter, so most people didn't get anything. The lucky few who did, couldn't even get a drink of water from the drink machine because the shift supervisor wouldn't turn on the drink machine. When we got up in the morning there was no power! We couldn't even be in our room because there was no AC, and no power. Also, the color of the water in the toilets and bathtub was rust colored. There was no way we were showering in that water. I complained to management and was told that it will take time for the plumbing to clear out due to the power outage. What good is a hotel room if you can't take showers, can't access amenities, and can't even be in your room because there's no power?! At checkout, I asked if I could get a partial refund since I had such a bad experience and was told NO WAY by the hotel manager. Josh at the desk was amazing at handling all of the frustrated and unhappy guests, he deserves Employee Of The Year. Everyone else that works at that location should be fired. No customer service, a whole lot of aggravation, and a complete waste of money!!!!!
September 13, 2015