Rated 3.6 out of 5 by 84
Rated 4.0 out of 5.0 by Gramps D Good for the price
Average hotel stay. Promised Executive king room ,but it was not available. Other then that, I would recommend it as a 2 1/2 stay hotel
July 18, 2014
Rated 2.0 out of 5.0 by JCook Disappointed - would not stay here again
A few employees were pleasant and the rest seemed completely disinterested in our concerns during our four day stay. We did not enjoy the breakfast as much as we have at other hotels. The room was very stuffy and musty but did eventually air out after we ran the air for quite some time. We booked our stay as part of a Sesame Place package. We were successful at taking the shuttle to the park each morning. For the return trip we had no problems. The second day we waited over 20 minutes and then finally got a ride back with a neighboring hotel. There are 4 hotels that shuttle to and from Sesame Place throughout the day. On that second day we saw every other hotel's shuttle come twice and our shuttle was still nowhere to be found. We mentioned it when we returned to the hotel and they didn't seem surprised or concerned at all. One of our room keys worked and the other one didn't. The front desk seemed annoyed while making us a room key that worked. Quite honestly they seemed annoyed every time we came to talk to them at all.
My biggest issue during our stay was the fact that the WiFi wasn't working the first day, then it worked for a little while the second day, then it was gone again by the third day. The front desk referenced "a storm" several times but we didn't see so much as a drop of rain during our 4 day stay and had trouble believing this was the cause after spending all day in a sunny, 80 degree, clear day at Sesame Place's waterpark. I suspect that WiFi goes down at this hotel frequently - the front desk staff certainly didn't seem surprised when reporting that it was down again and again.
We were here as part of a Sesame Place vacation package. It was very close to the park and we did appreciate the shuttle to the park so we could save on parking. That being said, if we were to return we would not choose this hotel again based on the staff and the unreliable WiFi connection. We were travelling with a small child, as I imagine many who visit Sesame Place do. The flexibility to use the WiFi to look into local attractions, check our email, Skype with grandparents about our visit, and for the toddler to watch the shows she is used to in the morning and before bed would have made our experience much more positive. The WiFi was an advertised ammenity that the hotel was not able to provide during our stay. If this feature is important to you, I would suggest you look elsewhere as there are many other hotels close to the park.
I spoke with the central customer service line for the Holiday Inn on 7/13 and 7/14 about our experience and have been assured that a manager from the property will be in touch with me to address our concerns. Today is 7/17 and I have still not heard from a manager - they did not contact me during my stay, at checkout, or after our trip despite my follow up with customer service. The central customer service line did listen to our concerns and respect our travel expectations so don't hesitate to use them as a resource during your stay if you decide to give this hotel a try.
July 17, 2014
Rated 5.0 out of 5.0 by Jmin5142 Great Stay after a Hot Day at Sesame Place
Great stay, warm and friendly staff...that is very attentive to the guest needs. The breakfast area was very busy and for all the good reasons. I would stay here again...my kids 3 and 5 had a great time. No complaints! We had a wonderful and relaxing stay. Will be back soon!!!
July 16, 2014
Rated 5.0 out of 5.0 by Jessie77 Overall Hotel Stay
Overall we had a pleasant stay. My daughter enjoyed the swimming pool and the shuttle bus to sesame place was very convenient. All the different drivers we had for the shuttle were excellent and very friendly and courteous. The breakfast room was very crowded, people were standing around waiting for tables. The breakfast itself had a nice selection.
Once thing to improve upon was the gentleman at the front desk. I had told him that I did not see that our AAA discount was applied, and he seemed as if he did not want to take the time to correct it. Although he was not helping anyone, he told us to come back in the morning for check out and they would take care of it then. In the morning, he happened to be on duty again, and after much hesitation, he did correct the mistake.
July 15, 2014
Rated 4.0 out of 5.0 by sesamegirl Sesamegirl
This is my third stay at this hotel. I think this hotel could use a little update in the guest rooms. Very convenient for sesame place and the shuttle ride back and forth.
July 14, 2014
Rated 2.0 out of 5.0 by Mor-Mor Not A Good Feeling
The front desk needs someone who is friendly and welcoming. Secondly, the room smelled smoky even though it is a smoke-free hotel. Breakfast was never replenished once the food ran out. The staff in the breakfast room evidently was told not to do so. I had to call the front desk to have them turn on the filter in the pool because there were lots of bugs in the pool in the morning. There was little towels at the pool and never more than 6. They also were never replenished when gone.
July 11, 2014
Rated 5.0 out of 5.0 by Albrigno Great experience
Had a great time, no problems, the mattress was a little worn out but other than that everything super.
Breakfast was delicious, good options.
Kids enjoyed the pool. Great weekend
July 10, 2014
Rated 3.0 out of 5.0 by Todd5689 Good Hotel
Very close to Sesame Place .40 miles. I did not like that check-in is a 4PM. You have to check-out by 11. Not even 24hrs in the room. I asked to check-in at 12. The guy there didn't even look to see if a room was ready, He POINTED (4PM Check-in) at a sign. He could have at least read it. I asked is there anything he do for me? He said "NOPE". Had to wait 4 hours so DON'T arrive early. The AC unit is not the best, It was very hot in the evening. The breakfast had a variety, however, it tasted like the heat lamp, The light is 2 inches away from the food. We ending up going to McDonald. It was worth the stay because its close and the room was clean.
July 9, 2014