Rated 3.9 out of 5 by 181
Rated 4.0 out of 5.0 by Allisonb5 Clean rooms
My family and I stayed at this hotel while we were on vacation. We have two small children and were visiting Sesame Place. We chose this location because they offered a free shuttle service back and fourth to the park. The hotel was very clean and most of the staff was friendly. After the first night we noticed a few things that were needing attention in the room. Upon leaving for the park in the morning I stopped by the desk to address them. The person at the desk didn't have a name tag on and I wasn't even sure he worked there. He was friendly but distracted. I gave him a list of three things that needed to be fixed and told him we would be out for the day. When we returned only one item had been fixed. I didn't bother to ask again because this stop was on the tail end of our vacation and we decided to cut the trip short. I will say out of the three Holiday Inn Expresses we stayed in this one was by far the best. I will also say that The Holiday Inn Express is much better than The Holiday Inn. Overall I am just disappointed with with the lack of attention to detail. I am a spire member and bummed that the service/hospitality industries and so poorly run these days.
July 28, 2015
Rated 5.0 out of 5.0 by Nadia's grandma Great Service
We are planning on returning to this area, and we will definitely stay here. We have also recommended others to stay here. BRAVO!! for a Great Job.
July 28, 2015
Rated 2.0 out of 5.0 by sjackaction The rooms are kiddie-proofed
The room had ZERO charm. Nothing could be moved: desk, TV, etc. No lamps or shades on the window. Even in the middle-of-the-night the room was bright. Speaking of bright, the lamp on the vanity left me with 2nd degree burns. The bed was very uncomfortable. Pillows were paper thin. Now, all of this is probably due to the fact that this hotel seems to cater to families with kids going to Sesame Place. That's fine. This hotel seems to have decided to target that market. It's just not for the business guy who wants to get his work done in a comfortable work setting and then get some serious R & R.
July 21, 2015