Rated 4.7 out of 5 by 127
Rated 5.0 out of 5.0 by PLPL70 Very nice experience
We had two rooms at the hotel, for a larger family. Our overall experience was very positive. This hotel is very clean, has ample room amenities and a friendly staff. I would definitely stay here again and would recommend it to anyone.
Just a few things to note:
1. Our one room on the freeway side of the building was very noisy with vehicle traffic noise. I had to turn on the HVAC fan to bring in some white noise, which did help drown out the freeway noise. If I were to return, I would request a non-freeway side room.
2. The lighting in the parking lot seemed dark to me upon arrival, so I asked about security. They assured me there isn't a problem in their lot and did offer the opportunity to park in their small underground parking lot, which is gated. I took advantage of this and appreciated it. The lot has about 12 spots but all except two were pilled high with hotel equipment. Much of it was packing material and extra furniture. It was so cluttered, personally it isn't something I would want guests to see. It would be better to close the lot and just call this area storage. But the hotel could certainly put some effort into cleaning this area so it is not only more sightly, but also could allow more cars to park.
3. We were visiting from the US, so needed to change some US dollars to CDN. The front desk said they could change bills for me, which was a wonderful service. However, they offered a 1 to 1 exchange rate, instead of a published exchange rate. I felt that was a very high convenience fee to pay. If they are going to offer money exchange, which makes sense being so close to the border, it seems they could make an effort to provide a competitive exchange rate with a nominal fee built in, much like a bank.
October 15, 2014
Rated 4.0 out of 5.0 by northern sue Batth Tub
Bath tub is a little deep for us.....would appreciate a choice of handles/grips to aid entry/exit.
October 13, 2014
Rated 5.0 out of 5.0 by Eddieray A Welcomed Overnight Visit
Great over night stay after a long drive from Medicine Hat, AB. The front desk staff member was pleasant, professional and took the time to ensure my perks were all provided. The room was comfortable, a good value and met all my needs. Would highly recommend the HIE to anyone seeking an enjoyable stay as they travel the highways.
October 12, 2014