Rated 4.7 out of 5 by 47
Rated 5.0 out of 5.0 by davisom The staff make this hotel even better!
I tend to stay at this property at least once and sometimes twice in a year. The staff is always friendly and helpful. Dorene (who I would often seen in the afternoons) was extremely kind and helpful. She even surprised me by calling me by name. She is very professional and does a great job to make you feel welcome. David (who I saw mostly late at night) was also very friendly - knowing who I was and what room I was in and made our visit nice. Lupe (who I would see in the mornings) was always there with a smile on her face and a kind friendly greeting. She was also helpful for special requests and local information. The cleaning staff and maintenance staff were all friendly and helpful - even if a request wasn't their responsibility, they would see to it our needs were met.
Overall the hotel is very nice on its own, but the people that work there make the hotel stand out from many others that I have stayed at.
October 30, 2013
Rated 5.0 out of 5.0 by Mack60 Excellent Property
I am Platinum with IHG brands and am staying mostly in Holiday Inn Express hotels as I travel. The location in Lansing IL was outstanding in cleanliness, appearance and the evening desk clerk who was working when I checked in was most helpful and friendly.
October 15, 2013
Rated 5.0 out of 5.0 by Windwalker Spotless
The place still looks new and the whole property was spotless.
October 9, 2013
Rated 5.0 out of 5.0 by Digger627 Great Hotel
The staff was extremely friendly and the hotel is really clean. I would recommend this hotel to anyone. I travel 40+ weeks per year and this was a great Holiday Inn.
October 7, 2013
Rated 5.0 out of 5.0 by berry216 my next visit
Overall stay was great and customer service was excellent
October 5, 2013
Rated 3.0 out of 5.0 by Christopher35 Price way to high for location
Price not commensurate with quality. Quality of fitness center was poor. They didn't even have a cleanser for the equipment after use.
September 30, 2013
Rated 5.0 out of 5.0 by railsignalman Great Staff and Service
I stayed at The Lansing location for almost 5 and 1/2 months while working on a CTA project in Chicago. My stay was always good due to the hardworking and friendly staff. The house keeping ladies always did a great job keeping my room fresh and clean. The maintenance guys did a great job keeping up the building . Not to be forgotten are the nice and friendly people that work the front desk.
I didn't get to eat breakfast much the last half of my stay because we left for work before six, but the nice people who cooked and cleaned the cafe when they came to work made sure we could get coffee and things such as fruit or hardboiled eggs to take with us. That I really did appreciate. My thanks to all of them for making my time away from home that much easier to cope with.
September 30, 2013
Rated 4.0 out of 5.0 by jv512 Great staff, Great breakfast!
The staff was great when we arrived and was there to answer any questions we had with a great attitude. The breakfast was also great! The beds were pretty hard, but the pillows were very soft. The only problem I had with the room was finding hair in the shower that was not mine or my husbands. Other than that, the room was very clean and the stay was very quiet.
September 24, 2013
Rated 5.0 out of 5.0 by Sigmatraveler Very impressive
I generally do not follow-up and post reviews, however this particular hotel stay and experience deserves it. As a heavy business traveler, there are not many hotel stays that I would typically characterize as "over and beyond" in terms of great service and this happened to be one of those rare instances. I was greeted with an incredible smile, a clean "king" hotel room, and a nice breakfast each day. The hotel staff addressed all of my request with a sense of urgency and made me feel "special".
As a Chicago native, when I return again for business or pleasure, this location will be at the top of my list.
Great job IHG, you got this one right!!!
September 21, 2013
Rated 4.0 out of 5.0 by Jon1994 Late breakfast
A very nice property with great rooms. Only downside is breakfast, which doesn't start until 6:30am (yes 30 minutes later than most Holiday Inn hotels) so if you have to leave early, make other meal plans. Other than that, stay was good.
September 18, 2013
Rated 4.0 out of 5.0 by Candy333 Very clean
My children and I have always enjoyed the holiday express. We will continue to visit .
September 4, 2013
Rated 5.0 out of 5.0 by Robman65 Business Traveler
I stay at this Holiday Inn frequently while on business. I find it clean and comfortable and the staff is friendly and just terrific. Doreen at the front desk always greets you with a smile and fresh baked cookies. The pool is relaxing and the gym is small but it has what you need.
Overall a great experience.
August 28, 2013
Rated 4.0 out of 5.0 by Pickelfeet55 The desk clerk friendly and very helpful.
I would stay here again as we'll as recommend to others. The out side landscaping looked good and the quietness was great.
I was apprehensive at first because of the area, but our stay was well enjoyed and safe.
August 28, 2013
Rated 5.0 out of 5.0 by TimSH Friendly and Comfortable
The front desk ladies and Dave are so friendly. Midway is about 30 minutes away and Chicago's waterfront is about 25 minutes away when there isn't any traffic. The only disappointment is that there isn't a jacuzzi but there is a nice indoor pool.
August 27, 2013
Rated 5.0 out of 5.0 by HappyRetiree Great location - Warm friendly staff
Excellent location while visiting friends in the southern suburbs of Chicago. Good transportation - Close to the interstates. Several excellent restaurants near the hotel. Hotel staff were very warm and friendly. Staff were able to easily provide directions and answer questions concerning local attractions. I do plan to stay at the Lansing Holiday Inn Express during future trips to Chicago.
August 13, 2013
Rated 4.0 out of 5.0 by HotshotDocD Better Chairs in Room, Food Delivery & Ice cream
In the room I was in for a while week the desk chairs were not good at all for sitting long periods of time working. Instead of 2 straight back chairs at desk how about a high back office chair and then a sitting chair to watch TV in instead of sitting on the bed.
How about being able to order delivery service from local pizza places.
Last thing was I got to purchase ice cream 1 day out of 5 because you were out from Tuesday to Friday.
August 7, 2013
Rated 5.0 out of 5.0 by EstebanG Excellent Staff
This has always been an excellent stay when I visit my manufacturng plant once or twice per year, On this last trip I was traveling with a customer and they accidentally reserved only 1 instead of the 2 rooms needed for their party. The staff immediately knew all the options and helped us with the issues - no questions asked - and we located an alternative. The folks that evening and the following morning are some of the best most understanding at any Holiday Inn (I stay about 70 nights per year). PUTTING the customer first creates the best loyalty that any company can hope for! THANKS GUYS!
August 5, 2013
Rated 5.0 out of 5.0 by Nikki75 Very comfortable room/bed, very clean & relaxing
We stayed here from Michigan for a wedding. Hotel was in between the church (near downtown) and reception (Markham). It was 15mins in either direction. Front desk staff and hotel employees were very nice. No matter who we walked passed they had a "hello" and a smile. Most people don't even make eye contact nowadays. We will definitely be staying here again when we return to Chicago.
July 28, 2013
Rated 5.0 out of 5.0 by DFDubDiva No Complaints!
Great facility, yummy breakfast & friendly staff!!
July 18, 2013
Rated 5.0 out of 5.0 by brookeyt1 Great hotel, friendly staff
Very nice hotel, friendly staff, just wish it had a hot tub in addition to the pool.
July 12, 2013
Rated 5.0 out of 5.0 by terry58 Helpful
I arrived very early and planned to change clothes in the restroom. Returning later I planned to check in. The staff said a room was ready and welcomed me at 11am. I appreciate this judgement
July 7, 2013
Rated 5.0 out of 5.0 Great Hotel - Great Staff - Great Location!
We just wanted to say our stay (June 8 - June 9, 2013) with your hotel was absolutely marvelous. The group had nothing but nice things to say about the short stay. Your employees were all very courteous and friendly. The rooms were large and very clean. The overall hotel was very well cared for. The breakfast choices were plentiful and delicious. We would like to give a special thanks to Dorene, as she was truly a delight. She went above and beyond the call of duty to make sure we were happy. We would definitely recommend your hotel to others. Thanks so much for everything
June 11, 2013
Rated 4.0 out of 5.0 by jaypee005 Very nice hotel in the south burbs!
Not many good lodging options in the south burbs of the Chi these days, but H.I. Express Lansing is a great choice. Clean room, lobby, and outside. Friendly, and efficient staff. Conveniently located just off interstate 80. Be sure to book early, as I mentioned before....not many good lodging options in the south burbs.
June 7, 2013
Rated 5.0 out of 5.0 by Sicka1 Excellent service
I would recommend hotel to other. Very good service. I will go back again we enjoyed our stay. Staff was great. Keep up the good work
May 27, 2013
Rated 5.0 out of 5.0 by funtime wonderful!
courtesy, clean, helpful. and comfortable!!!! staying again soon!
May 23, 2013
Rated 5.0 out of 5.0 by pinzaboy Great service at Holiday Inn Lansing
This is a great hotel, well located and the staff are very fiendly and helpful. Its clean with good breakfast choice and you are made to feel welcome. I couldn't fault it. I've stayed here two ot three times before and it always comes up to the mark. I'm no expert on prices, but compared to some other Holiday Inns I've stayed at its a bit more expensive. It may be due to the location of course, but its well patronised and busy so maybe the price is right!! Anyway, it wouldn't put me off going back You know you are going to be in a good hotel with staff you can rely on.
April 27, 2013
Rated 5.0 out of 5.0 by ekim22 Breakfast
I would like to be able to get a fresh orange at breakfast to take with me to eat on the way to work.
March 24, 2013
Rated 5.0 out of 5.0 by Petepat A very nice holiday Inn Express. Very clean & very good service
Very good location easy on & off I-94
Excellent bed with large room
March 8, 2013
Rated 4.0 out of 5.0 by Judith63 Need to change out pillows - smell; and get thicker toilet paper
I stay at this property often. Staff is fantastic. I generally would rate it excellent. However, recently the pillows (both kinds) are getting lumpy and smell. Also, the toilet paper is very thin and needs to be thicker. So my rating of my last visit is avarage.
February 20, 2013
Rated 5.0 out of 5.0 by LongHorn61 Great Service and comfortabkle beds
I would recommend this hotel to anyone traveling south of Chicago and heading east. The service is the best I have seen out of the 9 states I have for business. IHG branded hotels are my first choice when making my reservations. The staff is outstanding and very helpful with your needs. I travel over 200 nights per year.
February 13, 2013