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Rated 4.1 out of 5 by 210 reviewers.
Rated 4.0 out of 5.0 by AN OK HOLIDAY EXPRESS Being about the only decent hotel in Lansing, I do stay there several times a year. Some trips are better than others. This trip I also stayed at 2 other HI facilities and they were much more updated, whereas this facility looks the same as it did years ago.. It is ok, it is clean, TV remote was not working 100% but I got by.. January 29, 2016
Rated 5.0 out of 5.0 by Above average. On our next visit, we hope the entry door ease to open is fixed. January 7, 2016
Rated 5.0 out of 5.0 by Great Beds/Pillows Really like the choice we have for pillows in the room and the beds were very comfortable. December 30, 2015
Rated 5.0 out of 5.0 by Comfprtable Stay The staff is helpful and pleasant. The rooms are quiet and comfortable. I stay here each time I teach at Fort Leavenworth and have never been disappointed. December 21, 2015
Rated 3.0 out of 5.0 by Adequate lodgings indifferent service At times the staff in this hotel were poorly turned out, and appeared, variously: indifferent, surly, or lacking empathy with customers. I get that this operates in the limited-service market segment, and accept that there will be limited service, for a supposedly low price, however I would expect that the service would be limited in scope, not quality. A basic uniform and some customer service training would sort this out. December 14, 2015
Rated 3.0 out of 5.0 by Average Hotel It was an average hotel associated with a great franchise where high expectations are expected. December 13, 2015
Rated 4.0 out of 5.0 by Decent hotel but there were issues The hotel was overall a decent place. The lobby area was a typical one, nothing fancy. The breakfast area is open to the lobby and front door so it was a little cold when the wind blew thru the open door. The breakfast was ok. Most of the time when I came and went there was no one at the front desk. Not sure where they were. Now for the main problem I had. I had a non-smoking room. As soon as I walked in I could smell cigarette smoke. I called the front desk and asked if the room was truly non-smoking and told them it smelled of smoke. The person said Oh yeah, sometimes the rooms smell of smoke because people smoke outside by the intake vents. I will make sure they don't stand too close. He didn't offer to move me to a different room or do anything else. I think they need to fix the issue. I don't like smelling smoke when I specifically asked for non smoking room. November 27, 2015
Rated 5.0 out of 5.0 by Work trip I love this hotel the staff make you feel at home. They are great very friendly and helpful Top of the line employees November 23, 2015
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