Rated 4.1 out of 5 by 94
Rated 5.0 out of 5.0 by Squirrel64 Comfortable and enjoyable stay
I've been staying at this location for travel over the past 3 years. I've always been greeted with a friendly team member. When leaving for work in the morning, I'm greeted with "Have a nice day". When returning from a day of work, I am asked how my day went or is going. When returning from dinner, I'm asked how my dinner was or how my evening went.
I've recommended this location to several co-workers for their travel needs and they have been very pleased as well and continue to utilize this location.
September 23, 2014
Rated 1.0 out of 5.0 by Business Traveler62 Do not recommend.
The hotel had ants and some other type of black bug. Plus two of the rooms had windows that would not lock.
September 22, 2014
Rated 1.0 out of 5.0 by jazzytraveler Poorly managed hotel and bad customer service
The front desk is frequently unattended. The desk clerk will post a sign that he(she) is away and it is up to the guest to locate the clerk. You essentially have to call in a loud voice to get the clerk to come out from the back to check you in or assist with anything. I have never experienced a hotel with this sort of management style.
The equipment in the fitness center is worn out and needs to be replaced. The treadmill is extremely noisy and wobbly. Really, how much money would it be to replace it?
Finally, maintenance is poor. They do not change the batteries in their emergency equipment (smoke detector) seasonally. The smoke detector went off. I pulled out the battery and it continued to beep. I had to flee the hotel because I could no longer use the room for the work I expected to do in the morning of my stay.
The manager was nowhere to be found the morning of a weekday. I left a detailed note asking to be called to discuss the issues but she never did call.
I like Holiday Inn but this property really hurts the brand.
September 19, 2014
Rated 4.0 out of 5.0 by traveler1006 Quiet Visit
Pool and hot tub could have been cleaner, there were a few spiders. The carpet in our room had a large pink stain, but was clean. Overall it was a quiet and pleasant experience.
September 18, 2014
Rated 4.0 out of 5.0 by Lulu 67 Lansing Holiday Inn Express
We were overall very satisfied with our time at this hotel. The room was nice and met our expectations. I'd recommend a good cleaning for the carpet but other than that, the room was clean, comfortable and more than adequate for our needs. We would definitely stay here again or at the hotel on base.
September 12, 2014
Rated 4.0 out of 5.0 by RT43 great service
Staff was very courteous and extremely helpful. Room was clean, comfortable and very quiet. Breakfast was a full breakfast and it was great. Coffee could have been a little hotter. Overall, I give it a thumbs up.
September 11, 2014
Rated 5.0 out of 5.0 by Mr Miotke Excellent experience
Awesome stay will stay there on my next trip to Leavenworth. I will travel out there a bunch this next year.
September 8, 2014
Rated 5.0 out of 5.0 by NGrad Great Hotel and Staff
Hotel was very clean and the staff were very helpful! This is a great place to stay in the area. Really enjoyed the stay
September 3, 2014