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Rated 4.1 out of 5 by 92 reviewers.
Rated 1.0 out of 5.0 by Poorly managed hotel and bad customer service The front desk is frequently unattended. The desk clerk will post a sign that he(she) is away and it is up to the guest to locate the clerk. You essentially have to call in a loud voice to get the clerk to come out from the back to check you in or assist with anything. I have never experienced a hotel with this sort of management style. The equipment in the fitness center is worn out and needs to be replaced. The treadmill is extremely noisy and wobbly. Really, how much money would it be to replace it? Finally, maintenance is poor. They do not change the batteries in their emergency equipment (smoke detector) seasonally. The smoke detector went off. I pulled out the battery and it continued to beep. I had to flee the hotel because I could no longer use the room for the work I expected to do in the morning of my stay. The manager was nowhere to be found the morning of a weekday. I left a detailed note asking to be called to discuss the issues but she never did call. I like Holiday Inn but this property really hurts the brand. September 19, 2014
Rated 4.0 out of 5.0 by Quiet Visit Pool and hot tub could have been cleaner, there were a few spiders. The carpet in our room had a large pink stain, but was clean. Overall it was a quiet and pleasant experience. September 18, 2014
Rated 4.0 out of 5.0 by Lansing Holiday Inn Express We were overall very satisfied with our time at this hotel. The room was nice and met our expectations. I'd recommend a good cleaning for the carpet but other than that, the room was clean, comfortable and more than adequate for our needs. We would definitely stay here again or at the hotel on base. September 12, 2014
Rated 4.0 out of 5.0 by great service Staff was very courteous and extremely helpful. Room was clean, comfortable and very quiet. Breakfast was a full breakfast and it was great. Coffee could have been a little hotter. Overall, I give it a thumbs up. September 11, 2014
Rated 5.0 out of 5.0 by Excellent experience Awesome stay will stay there on my next trip to Leavenworth. I will travel out there a bunch this next year. September 8, 2014
Rated 5.0 out of 5.0 by Great Hotel and Staff Hotel was very clean and the staff were very helpful! This is a great place to stay in the area. Really enjoyed the stay September 3, 2014
Rated 5.0 out of 5.0 by Good Hotel; Clean and Comfortable This is a nice place to stay. The hotel is kept very clean and the rooms are nice. The only complaint I have is outlets in the room. There are no outlets anywhere near the beds. I had to unplug the clock to plug my phone in. Had broken and loose tiles in the bathroom floor. I would still stay at this hotel again. Very comfortable. September 2, 2014
Rated 5.0 out of 5.0 by Room Cleanliness The carpet in my room had several spots which made the look of the room unclean. It should be cleaned or replaced. Also the chair was not comfortable. It did not raise and it felt worn out. August 30, 2014
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