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Rated 4.1 out of 5 by 114 reviewers.
Rated 2.0 out of 5.0 by Kal_el1 The front desk is frequently unattended. The desk clerk will post a sign that he(she) is away and it is up to the guest to locate the clerk. You can call, but there is no readily available phone. This is one of the biggest turn offs of many this hotel has. The equipment in the fitness center is worn out and needs to be replaced. The treadmill is extremely noisy and wobbly. The "Hot tub" was warm and the jets partially clogged. Breakfast is poor to say the least. The pancake machine is broken for the second week of my stay. The omlets are just warmed up and most of the time not even fully cooked. The muffins, juice, pastries, and bread are all stale. No choices to speak of. The manager arrives sometime after 8:30 and leaves about 3; after guests typically depart and before the begin to check in. The worst managed hotel I have stayed in. The hotel could use a refresh and maintenance. The internet was incredible slow, the desktop in the business center had outdated software that I couldn't even use. Windows XP is at least 7 years old. I wasn't able to access my business account in the hotel. Trash in the parking area and no one seemed to care. The manager was nowhere to be found the morning of a weekday. Again, the worst hotel experience I have had. Two weeks of problems at this property. Will not return. December 15, 2014
Rated 5.0 out of 5.0 by Excellent Service I wish to personally thank the staff and manager of this facility for making my stay and enjoyable one. I was greeted entering and exiting your facility and the cleanliness of my room and bathroom was outstanding. December 15, 2014
Rated 5.0 out of 5.0 by Courtious staff, comfortable stay, good location The room was clean and comfortable. The staff was courteous and helpful. The breakfast was great. Wifi signal was a bit weak in my room and I had trouble using it while in bed but worked in other parts of my room and the hotel. Heater auto setting made the heater always on even after adjusting thermostat, had to turn it off before going to sleep. December 12, 2014
Rated 3.0 out of 5.0 by Poor breakfast Broken pancake machine. No waffles. Very much the same packaged food every day. Got my final bill wrong by over $100.00. Fixed most of the errors. Average hotel. Kind of expensive for the experience. December 10, 2014
Rated 5.0 out of 5.0 by Clean Room Friendly Staff One of the cleanest hotels I have stayed in. Stay eas professional and friendly with out crossing the line of being annoying. December 6, 2014
Rated 3.0 out of 5.0 by Breakfast We have been staying Holiday Inn Express hotels for the past 20 years and this hotel had the worst breakfast offerings that I have ever seen. There were no bagels, fruit juices were stale, sausages were not even browned, just lukewarm and hard boiled eggs were sitting in an inch of off-colored water. December 5, 2014
Rated 5.0 out of 5.0 by Leavenworth Trip The visit to the Lansing Kansas Holiday Inn Express was quite good, and the hotel exceeded my expectations. Kudos to the staff for taking care of any issues in an expeditious manner. November 26, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express - Leavenworth(Lansing) Very comfortable stay, convenient to work at Ft. Leavenworth. It was very cold the day I visited but the hotel, lobby, halls, and rooms were comfortably warm. Will stay again when I am in the area. November 21, 2014
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