Rated 3.0 out of 5.0 by travelerni Housekeeping/Maintenance
This hotel has worn finishes; carpet needs replacement (at least in our room-313). Several maintenance issues; broken/missing base cove tiles in bath; lock on door was loose, etc.
January 22, 2013
Rated 5.0 out of 5.0 by RWright This is a 5 star property for Holiday Inn Express!
I have stayed at many other Holiday Inn Express and this one by far EXCEEDS the standard for this brand! Lovely clean lobby area that is softly lite, professional staff, warm and professionally presented breakfast buffet. The bathrooms have ALL the ammenities: mouth wash, lotions, gels etc and if you are a rewards member, there is a nice snack gift waiting in your room! The property is perfectly clean and I have not encountered a warmer, friendlier staff than what is represented on this property!
January 16, 2013
Rated 5.0 out of 5.0 by Ribit TDY
Great location to FT. Leavenworth; Room was comfortable and the staff was great.
December 13, 2012
Rated 5.0 out of 5.0 Always an excellent place to stay!
Thank you for another great visit! I loved the potato hash browns in the morning - this was the first time I have seen hash browns added to the already fabulous breakfast! The folks are always so helpful at the Lansing and Bonner Springs HIE! Kudos to the Midwest!!
December 11, 2012
Rated 5.0 out of 5.0 Great Fall of Football
Don and I come to Leavenworth/Lansing or Kansas for 3 months every fall to watch our son, Scott, play football for the USM Spires. This hotel has been exemplary for the last 2 years. We WILL be back in 2013! The staff is the BEST! We sometimes arrive in the middle of the night - and we are ALWAYS greeted by a smiling hotel worker. ALL of our needs are taken care of immediately. The rooms are clean and comfortable. It is a very good experience. Special attention is ALWAYS given to us - and I imagine it is the same with all guests.
Thank you for being a great place to stay as we cheer for our team!
Don and Ruth
November 17, 2012
Rated 3.0 out of 5.0 by EVNWLDR Stay
The stay was less than what I expected from a Holiday Inn Express. The rooms were noisy, the hot water wasn't very hot and I wasn't treated as though my business mattered. The neigbor's shower caused a very loud clicking sound in my room which woke me up multiple days, while my own shower squeeled.
The breakfast worker was awesome. My room was clean.
November 8, 2012
Rated 2.0 out of 5.0 by Hotwood2 Rudeness and confusion
I reserved this hotel, at a hiked up rate for the races nearby. I reserved online with a click on the 'smoking' button for my husband who stood nearby to ensure I got smoking... When we arrived, they put us on the 3rd floor at the farthest room...Much walking carrying luggage. We just got everything moved in when I realized that we were in a NON smoking room. Hubby and I went down to the desk to tell them we were in a non smoking when we requested smoking. They argued, saying we did NOT reserve a smoking room. We said we most certainly did and eventually they said "well, what you reserve online is whatever is available!" They moved us to the third floor opposite end of the hotel. We stayed there 2 nights, at 7:00 AM on Saturday morning they called the room, waking my husband who works 6 days a week and gets 2 weeks off a year. They told him that we have to move again, before noon. BUT THEY WOKE HIM AT 7!!!! They did offer us a nice suite upgrade and it was very nice, BUT NO SMOKING!!! So once again, we packed up and moved to the second floor... I have never had such disagreeable staff in a hotel in a long time. I usually stay at least 20 nights a year in hotels, if not more. I will NOT be back at this one!!!
October 27, 2012
Rated 4.0 out of 5.0 by PCGold1 Overall Experience
I have stayed at this hotel on three different occasions during the last seven months and that is why I'm writing this review. I feel like I've been there enought to give a pretty good evaluation of this property. This hotel is in a great location. There are many food places to eat directly around the hotel - Burger King, Pizza Hut, I-hop, and Dairy Queen. Hotel has an indoor swimming pool but it is not heated so the water is a little chilly for a South Texas native. They do have a hot tub though that is plenty warm! The rooms are very clean, and the staff has always been smiling. If you come by the lobby at the right time you might get a cookie or two when they put them out. The hotel is in a great location for shopping. It is about 15 minutes from Kansas City, KS famous Legends mall, KC Motorspeedway, Hollywood Casino, Cabella's and much more! The only bad thing is that in all my stays there, I have never been acknowleded as a Priority Club member. My most recent stay, I drove just over 800 miles non stop with my family and we arrived at the hotel at 1:00 pm. We asked if we could check-in early since we had been up all night driving and they told us they were replacing the air conditioners in the rooms. I identified myself as a priority club member and asked how they could be replacing them all in one day & at one time. I figured at least one room in the hotel should have been available. They told me to come back at 3:00pm. Well, needless to say this was the last time I've stayed there. If they would show a little love for the Priority Club members then I might come back, but until then I will stay down the road in Kansas City, Kansas. I would still recommend the hotel if you're not asking for anything special like early check-in.
October 9, 2012