Rated 4.5 out of 5 by 150
Rated 3.0 out of 5.0 by mustangfever Customer Service
Lack of attention at check in process. The gentleman was more worried about checking out a girl and talking to her instead of checking me in properly. I am a spire member was not offered my 500 points or gift bag. Checked me for 4 nights instead of 5, I ask for upgrade room and was ignored. Profile says I want top floor room, given 1st floor n it was not full. After checking in out my stuff away then get a call if I wanted upgrade but no cause already had everything put away for my stay. Told mgr about not ask about points or bag told her I wanted points and as if today still not on my account. Room was very clean, bed are awesome, but service was not good for me.
April 27, 2016
Rated 5.0 out of 5.0 by linnetbird Comfortable, bright, clean, wonderful!
Excellent value for money, absolutely gorgeous, comfortable rooms. The staff is friendly and knowledgeable and the entire hotel is bright and cheerful with an atmosphere that leaves you refreshed and ready to own the day.
April 25, 2016
Rated 2.0 out of 5.0 by Boston chip 6 o'clock wake up call
So this hotel is located in Lantana, which is apparently not such a beautiful spot in Eastern Florida. I was just there to sleep before taking a flight the next day at noon.
Check in was fine, the desk clerk was friendly and talkative.
The room was nice, clean and I was looking forward to a good sleep before my flight.
At 6 AM the desk alarm clock went off. I did not set an alarm, and I did not want to be awake. I had to turn on the lights to figure out what was going on and how to make it stop. That was the end of my sleep for the night.
When I checked out, the desk clerk said "name and room number". She looked at the computer and said "you're all set".
She did not ask how my stay was. She did not thank me for staying. She did not greet me.
I told her about the clock. She said she didn't think people used those alarms anymore. I agreed. She offered no apology.
I did not get an email asking me how my stay was.
My memory is a rude desk clerk and a poor night's sleep.
April 11, 2016