Rated 4.2 out of 5 by 55
Rated 5.0 out of 5.0 by Lana53 Staff goes above and beyond
Staff was unfailingly helpful and courteous. You can tell by their actions that customer service is #1 in their book.
December 4, 2013
Rated 5.0 out of 5.0 by Darren777 Excellent Staff !!
It's always a pleasure staying in Lapeer ! Great, friendly staff. Very clean and well maintained facility. And a special thank-you to my "tea elves" who went out of their way to procure some tea when none was available in the lobby!
December 3, 2013
Rated 3.0 out of 5.0 by San51 Service was great.
Although the service was great the room was not ,had to ask for a part for the coffee pot in order to use it.The wall outlets are all old and the plugs fall out,had to try a couple times to plug my laptop in. Had to prop up my cell phone plug in order for it to stay in. Just not very up to date i would not recommend it. Also the pool was great our grand daughter enjoyed it,and the breakfast was good.
December 3, 2013
Rated 5.0 out of 5.0 by bostonyooper Great stay
I would have given all five stars in all categories except the room was very cold when we arrived...it took awhile to warm up. It would be nice that in cold weather months when the room is being rented - that the staff turn on the heat in the room prior to arrival.
But other than that - couldn't be happier - was offered a free upgrade from a regular room to a whirlpool room! Really nice!!!
Also nice to be across from Shopping and dinning! Great location!
December 2, 2013
Rated 5.0 out of 5.0 by Rweath1873 Wow!
Being from Alabama we weren't expecting southern hospitality in Michigan. The staff was unbelievably friendly and helpful. My wife's sister was in a local hospital very ill and the made a card and sent it to our room. I run a customer service business and know the importance of "wow" customer service and they Delivered! We will never stay anywhere else when visiting.
October 29, 2013
Rated 5.0 out of 5.0 by Tammybarts Amazing
I was recommended to this hotel by a friend and was a little skeptical at first. After spending money on the wedding we decided to wait to take a honeymoon for the kids until next year but would have an extended stay at the hotel instead. Front desk girl was fabulous and so friendly at check-in, staff went out of their way To make it feel like a real honeymoon from rose petals and swans to champagne in the room waiting for them it was great and were very happy with the turnout. Will recommend again to everyone!
October 24, 2013
Rated 5.0 out of 5.0 by JFD50 very comfortable beds nice size room
that's a very comfortable my granddaughter enjoy her own bed she is 5 and had her own rollaway bed, the breakfast was wonderful and the pool was very relaxing
October 10, 2013
Rated 5.0 out of 5.0 by Aprilb Above & Beyond service!
I cannot thank you all enough at the Holiday Inn Express of Lapeer, MI. I have stayed with you guys 3x this year and am looking forward to the next time..hopefully again soon!!! :) Kudos to Julie, Nicki, Marissa & Shelby!! You ladies have made my stays beyond any expectations. You've made it personal & extra special for me and I am ever so thankful for it. From the bottle of champagne next to the hot tub to the few complimentary gifts..I'm just blown away & feel so blessed. The room is modern, I sleep great in the bed, I love unwinding in the jacuzzi bath. It's great that you guys have a popcorn machine at the check-in desk and snacks & drinks on a table for us guests when we enter your establishment. The breakfast is very good. Your hotel is in a great location to walk over to Starbucks, the movie theater or a fab dinner at Lucky's Blindfish. I highly recommend your hotel. Thank you, Thank you, thank you!! God bless :) ~April B.
October 2, 2013