Rated 5.0 out of 5.0 by Judi99 Bed
We found the staff to be extremely friendly and the bed was
the most comfortable one we have slept in at a hotel. I would have liked that one in my home. The breakfast was good, I just did not like that many young adults thought the breakfast room was their own kitchen and came down barefoot and in pajamas. Rather tacky.
May 18, 2013
Rated 3.0 out of 5.0 by Dave101051 Stay
The location was great, however between the furnace running and the bathroom fan sounding like a jet airliner it was not good. Felt like I was staying on the tarmac of Ohare airport.
April 15, 2013
Rated 5.0 out of 5.0 by Zoiella868 Great value for retired people
Is there any other hotel that even comes close. Not
April 14, 2013
Rated 5.0 out of 5.0 by RM1952 Excellent place, as usual
My husband and I would like to thank Meaghan (or Megan?), the Customer Relations Officer and Marissa for the warm welcome we received on March 30th.
Marissa for making that phone call on March 29th to assure us of the reservation we made and to Meaghan for taking time to drop by our room the day we arrived before her shift ended, to check if everything is ok. We also appreciated those extra bottled water.
It certainly was always a long drive from Ottawa (Canada) to Chicago, but having a stop overnight in Lapeer is always worthwhile. This was our second stay at HIE and were extremely satisfied that we finally decided this is our "home" for a night every time we get on the road to Chicago.
During the past year, we travelled in four occasions to Chicago and tried different stops around Michigan - Port Huron, Flint and Lapeer.
Accommodation in Port Huron was pleasant and right at the border. However, we thought we could drive another hour farther to minimize our time the next day. We tried Flint area and what a disaster! To this day,we still talk about it. But during our last drive to Chicago before Christmas last year, we discovered Holiday Inn Express, Lapeer and swore THIS IS IT!
April 11, 2013
Rated 4.0 out of 5.0 by GrammyO Very friendly staff.
So many nice touches from the towel pet on our bed to the snacks and water with melon in the lobby. Very clean and the staff was available to please. Our only complaint was a group of young boys that were extremely loud and disruptive from 6 - 11 am but that is not the fault of the establishment.
March 9, 2013
Rated 2.0 out of 5.0 by bcgas Breakfast Bar
Four stays in a row, the rolls are not ready at the start time. I leave shortly after 6:30 and they can even have the rolls warmed and or set out. The coffee 3 out the 4 times was empty and had to take it to the main desk or look for someone!!!!!!
February 25, 2013
Rated 3.0 out of 5.0 by Sexyman Hard bed and nice variety for breakfast
The bed was like sleeping on a cement floor. Room was nice. Good variety of breakfast items, but didn't have out all that was advertised. Pool was dirty, so was the hot tub and it had a bad smell to it. Don't get any water in your eyes, you will have eye problems for a few days like I did.
February 16, 2013
Rated 5.0 out of 5.0 by HD123 I had some billing issues and manager was very helpful.
The staff here is geniunely friendly and helpful. I had some issues with my billing and the manager corrected the situation promptly and professionally. Being a platinum member, I was also given a free upgrade which was appreciated. Thank you.
February 11, 2013