Rated 4.2 out of 5 by 103
Rated 5.0 out of 5.0 by PLEASANTLY SUPPRISE GUEST GUEST SERVICES
WHEN I ARRIVED THEY GAVE ME A ROOM THAT HAD NOT YET BEEN SERVICED. I WENT DOWN TO THE FRONT DESK TO EXCHANGE FOR A DIFFERENT ROOM AND WAS GREETED BY MERISSA. SHE IS EXACTLY WHAT EVERY GUEST SERVICE PERSON SHOULD BE. SHE WAS GENUINELY SORRY AND APOLOGETIC FOR THE MISTAKE AND INSTANTLY TOOK CARE OF THE PROBLEM BY GETTING ME A DIFFERENT ROOM, BUT SHE TOOK IT BEYOND THAT, SHE ALSO GAVE ME EXTRA REWARDS POINTS AND MADE ME FEEL LIKE SHE CARED!
I THANKED HER AND WENT TO MY NEW ROOM AND THEN I WENT TO DINNER. WHEN I ARRIVED BACK THERE WAS A HAND WRITTEN APOLOGY NOTE SLID UNDER MY DOOR. SHE DID NOT NEED TO DO THIS , BUT SHE DID BECAUSE SHE CARES!!
THANK YOU FOR A GREAT STAY!!
June 21, 2014
Rated 5.0 out of 5.0 by Neil427 Great Staff and Comfortable beds!
The staff was very friendly and took care of things very efficiently. The morning staff at breakfast were always cheerful, and answered all of our questions.
There was a spill outside of the elevator, and when I informed the front desk clerk, she cleaned it up within a matter of minutes.
The cleaning staff were excellent!
The beds are probably the most comfortable I have slept in.
June 15, 2014
Rated 5.0 out of 5.0 by jdm2 great service
The manager and staff go out of their way to give the customer the best service. The breakfast was excellent and the room was clean. I always stay here when I'm in the area.
June 12, 2014
Rated 5.0 out of 5.0 by matt1235 Great Service and Housekeeping
They were able to shuffle the housekeeping staff so that I could check in early for a wedding which was incredibly helpful.
June 12, 2014
Rated 5.0 out of 5.0 by jannie52 Great Staff
Friendly, helpful staff, great snacks in lobby and wonderful breakfast selections
June 12, 2014
Rated 4.0 out of 5.0 by MEjim Elegantly Simple
Exactly what I expected from HIE. Very helpful staff, simple in and out with great coffee and breakfast.
June 9, 2014
Rated 2.0 out of 5.0 by SaraB7 Nice breakfast, poor customer service
- poor communication between staff/ Rude
- no confirmation of reservation via email unless requested
- unclean bathroom
- not enough towels
-Prices un reasonable for a not full service hotel even though high occupancy reflected rate
- traffic/contruction was bad in the area
- good housekeeping
- nice/clean dining and breakfast area
- outside area was nice, especially a little volleyball net (could of done without the picnic table that had lots of employee cigarettes next to it)
June 5, 2014
Rated 5.0 out of 5.0 by NicRaz Exceptional Service
The overall look of the hotel was average. The staff was awesome! They were accommodating and friendly, couldn't of asked for better service! My only complaint would be I was charged more for my stay because there were 4 adults staying in my room. I was quoted at one rate then received the bill and it was more, I would have liked to have been informed prior to receiving the bill.
June 4, 2014
Rated 2.0 out of 5.0 by buckwheat#7 Staff very polite, room not so much
A/C did not work. Had to mive after unpacking after a long day of travel. Front desk said several units not working ( A/C)
Value is not what you can get elsewhere wit other chains
June 1, 2014
Rated 5.0 out of 5.0 by danceriam5678 Comfortable, safe and clean
Everything here was great. The service was friendly, the room was clean and comfortable, and the grounds were safe!! Would definitely stay here again. One suggestion would be to have a shuttle to the train station.. There was a local taxi that the hotel recommended, that met my needs for transportation and they were great as well
May 31, 2014
Rated 5.0 out of 5.0 by Cold Pool good stay
The Lady that sets up Breakfast does a amazing job. Probably the best of any HIE we have stayed at. We stay at about 50-20 per year
May 30, 2014
Rated 4.0 out of 5.0 by DaveA55 Wedding overnight
Good people nice clean room and perfect location.
We had a wedding in town and rather than drive home after we decided to use a free night and take advantage of the close location to reception. Glad we did great people and good variety of breakfast items.
May 24, 2014
Rated 5.0 out of 5.0 by Cheryl6000 Lapeer Holiday Inn Express
The Staff here were the greatest. Trisha, Cierra and Andrea do a wonderful job in making the customer feel very comfortable. They go out of their way to make sure all your needs are met. Would totally return to this property and recommend.
May 18, 2014
Rated 5.0 out of 5.0 by wtrpressure pleasant place , except construction
other than the construction in front of the hotel , it was one of the best Holliday inn express's, I've stayed at.. thank you.
May 16, 2014
Rated 5.0 out of 5.0 by dahart Great Experience
I stay in a lot of hotels each year. This one is at the tops. Never before have I have received a call before my arrival to see if i had any special requests. Very pleasant staff and nice facility.
May 16, 2014
Rated 5.0 out of 5.0 by Belimedjo Awesome stay
Great stay, the staff was excellent. The only one I got emails from telling me what's for breakfast the next day, and someone ther does an outstanding job folding the towels like animals
May 13, 2014
Rated 5.0 out of 5.0 by JA DE Hotel staff
Everyone we met during our staff was so pleasant and helpful, especially a super nice, bubbly front desk person called Chelsea,she went out of her way to make our stay great. Highly recommend this hotel.
May 7, 2014
Rated 5.0 out of 5.0 by Softballers Softballers
Easy check-in. The staff went above and beyond to add special touches to recognize girls softball team. Super comfy bed and pillows. Really great breakfast; so many choices. Great location; close to restaurants, stores and the hospital.
May 7, 2014
Rated 5.0 out of 5.0 by Willywump Great hospitality from the moment you arrive
A very comfortable hotel and fantastic staff that make you feel welcome from the moment you go through the front door.
April 29, 2014
Rated 5.0 out of 5.0 by Frequent Drivers A gem
A real gem in a tucked away (a mile from I-94) community which is vibrant, upscale, new, and with plenty of decent dining options. The HIE is clean, comfortable. Fine dining choices in Lapeer, MI? I'd have never believed possible.
April 28, 2014
Rated 5.0 out of 5.0 by ChuckL Exceptional service
When the initial room assignment was too noisy, Trisha upgraded our room to a whirlpool suite. When the TV (just upgraded to digital) had problems, again she was quick to resolve it. Such exceptional service is why we stay at the Holiday Inn Express!
April 21, 2014
Rated 5.0 out of 5.0 by SARA2014 THE BEST HOTEL EXPERIENCE EVER!!!!!!
MY HUSBAND GOT CALLED INTO WORK SO WE DECIDED TO MAKE IT A FAMILY EVENT. WHEN WE GOT TO THE HOTEL WE WERE GREETED BY TRISHA AND AFTER TALKING WITH HER I KNEW THIS WAS GONNA BE THE BEST EXPERIENCE MY FAMILY HAS HAD AT A HOTEL. WHILE MY HUSBAND WAS AT WORK THE KIDS AND I FOUND THINGS AROUND TOWN TO DO. THE KIDS WERE DISAPPOINTED THAT WE HAD MISSED AN EASTER EGG HUNT AND I WAS INQUIRING IF THERE WERE ANY OTHERS. TRISHA AND KELSEY CALLED OUR ROOM TO LET US KNOW THERE WOULD BE A SPECIAL EASTER EGG HUNT FOR THE KIDS. HOW AWESOME THAT THE GIRLS WENT OUT OF THERE WAY TO PROVIDE A SPECIAL MEMORY FOR MY CHILDREN. WE WERE THERE FOR 2 NIGHTS AND I HAD A HARD TIME CONVINCING MY CHILDREN TO LEAVE. THEY LOVED IT SO MUCH... THANK YOU SOOOO MUCH!!!
April 16, 2014
Rated 5.0 out of 5.0 by Tammy4837 Great service
Had my daughter's 12th birthday party. They had a few special things there for her like a homade card, a cup cupcake, and some candies. This made her feel even more special. Plus they had extra towels in the room for the whirlpool tub. Every one there was very nice
April 13, 2014
Rated 5.0 out of 5.0 by Traveler from Chicago Best Holiday Inn Yet!
This was the best Holiday Inn I have stayed at.
The customer service was over the top, always checking things were good!
The personal note welcoming to the hotel with the folded towels in an animal shape was a nice touch!
April 12, 2014
Rated 3.0 out of 5.0 by Trader- Ohio Wrong room
Hotel was clean. Room was clean. Breakfast was good. The only problem we had was that when we opened the door to the room, there was 1 bed not 2 beds like we reserved. They did get us a room with 2 beds. This isn't the first time this has happened at this location. Two years ago the same thing happened but they couldn't get us a room with 2 beds. Somebody had to sleep on the floor and that was NOT very comfortable. When we reserve 2 beds, we expect 2 beds. I also requested a ground floor room and we were put on the third floor. The hotel told us that when a reservation comes in, they don't have a clue what type of room was reserved. Very strange.
March 22, 2014
Rated 5.0 out of 5.0 by DrRob123 Best Customer Service EVER
Upon arriving in our room the heat was turned on and the room very comfortable (it was very cold outside and we were chilled). There was a welcome note to us personally from the manager, flowers for my wife, a towel animal made on the bed (which brought us back to our days on cruise ships). The front desk called to make sure we were happy with the room.
Prior to our trip I got a personal email from the manager as well as one after our visit thanking us for our stay.
I have never had such great customer service and will stay here again and again.
March 22, 2014
Rated 4.0 out of 5.0 by agilitytraveler Super great staff!
Very grateful for a nice place to stay with my dogs while trialing at All Dogs Can.
Tiny complaint: Each time I have checked in, my room has been stiflingly warm and I have had to open the window and turn on the A/C in order to cool down. Even in the very cold weather. All else is very good, although I do feel the rate is a little bit high.
March 17, 2014
Rated 5.0 out of 5.0 by Hockey Mom #2 Great Hotel
Great hotel for the money. Staff is very friendly and accomodating. Clean rooms. Great breakfast. Would stay at this hotel again.
March 10, 2014
Rated 2.0 out of 5.0 by denus16 Disgusting pool
There were several children staying with their families and hockey teams abd the pool area was disgusting. I promised my young child that I would take her swimming when we were in the pool it was cloudy and I didn't want to take her in but I did them took get out almost immediately when there was a pool full of kids and a bandaid that floated by.
The hallway was filled with kids running up and down summing and telling very disappointed.
February 26, 2014
Rated 4.0 out of 5.0 by Lou24 Too Hot
I enjoy all of my stay but the hot tub and pool, they were both way to hot. Needless to say we didn't stay in either but a quick minute.
February 6, 2014