Rated 4.1 out of 5 by 67
Rated 5.0 out of 5.0 by Tezy Experience
We were able to relax before crossing the border into and out of Canada. Will definitely stay here again.
July 8, 2013
Rated 4.0 out of 5.0 by Cars22 Rooms awesome great employees :)
We just stayed for one night but everything was fantastic! Cannot wait to visit again :)
July 5, 2013
Rated 4.0 out of 5.0 by jeffbarb17 Great location
Staff was great and had information about area that we needed....close to restaurants and other amenities...mall, drug store, market etc.
July 5, 2013
Rated 1.0 out of 5.0 by poorly Poor customer service, cloudy pool
Our room request was mishandled, causing us to waste 2 hours of our day off and gas to return to the hotel to fix the problem. We then had to completely change our plans for the day. I requested compensation ( being charged weekday rate ) but the desk clerk had no authority to change our bill. She tried to be helpful but had to contact her supervisor. Supervisor said it was our fault for not verifying information when we checked in and offered us cookies for our ruined day. Hard to relax under these circumstances. I was totally disappointed in Andrea 's response and will not stay there again. Nice letter poor service Andrea.
We are continueing to work in the area and will be renting 2-5 rooms from Monday to Thursday at another motel. And we will not be recommending you to our other contractor's.
June 19, 2013
Rated 4.0 out of 5.0 by achironurse Recent One Night Stay
Very comfortable room with micro, and fridge. Great for the value. Get a handicapped room though if you have any difficulty with back issues...the commode seemed to be a little low! :(
Not pleasant for me, as my back was acting up like crazy that evening!!
June 6, 2013
Rated 5.0 out of 5.0 by cp19 Great friendly staff
Megan, Marissa, Jessica and Lynne made a four month stay enjoyable. The staff was very friendly and attentive
May 21, 2013
Rated 5.0 out of 5.0 by Judi99 Bed
We found the staff to be extremely friendly and the bed was
the most comfortable one we have slept in at a hotel. I would have liked that one in my home. The breakfast was good, I just did not like that many young adults thought the breakfast room was their own kitchen and came down barefoot and in pajamas. Rather tacky.
May 18, 2013
Rated 3.0 out of 5.0 by Dave101051 Stay
The location was great, however between the furnace running and the bathroom fan sounding like a jet airliner it was not good. Felt like I was staying on the tarmac of Ohare airport.
April 15, 2013
Rated 5.0 out of 5.0 by Zoiella868 Great value for retired people
Is there any other hotel that even comes close. Not
April 14, 2013
Rated 5.0 out of 5.0 by RM1952 Excellent place, as usual
My husband and I would like to thank Meaghan (or Megan?), the Customer Relations Officer and Marissa for the warm welcome we received on March 30th.
Marissa for making that phone call on March 29th to assure us of the reservation we made and to Meaghan for taking time to drop by our room the day we arrived before her shift ended, to check if everything is ok. We also appreciated those extra bottled water.
It certainly was always a long drive from Ottawa (Canada) to Chicago, but having a stop overnight in Lapeer is always worthwhile. This was our second stay at HIE and were extremely satisfied that we finally decided this is our "home" for a night every time we get on the road to Chicago.
During the past year, we travelled in four occasions to Chicago and tried different stops around Michigan - Port Huron, Flint and Lapeer.
Accommodation in Port Huron was pleasant and right at the border. However, we thought we could drive another hour farther to minimize our time the next day. We tried Flint area and what a disaster! To this day,we still talk about it. But during our last drive to Chicago before Christmas last year, we discovered Holiday Inn Express, Lapeer and swore THIS IS IT!
April 11, 2013
Rated 4.0 out of 5.0 by GrammyO Very friendly staff.
So many nice touches from the towel pet on our bed to the snacks and water with melon in the lobby. Very clean and the staff was available to please. Our only complaint was a group of young boys that were extremely loud and disruptive from 6 - 11 am but that is not the fault of the establishment.
March 9, 2013
Rated 2.0 out of 5.0 by bcgas Breakfast Bar
Four stays in a row, the rolls are not ready at the start time. I leave shortly after 6:30 and they can even have the rolls warmed and or set out. The coffee 3 out the 4 times was empty and had to take it to the main desk or look for someone!!!!!!
February 25, 2013
Rated 3.0 out of 5.0 by Sexyman Hard bed and nice variety for breakfast
The bed was like sleeping on a cement floor. Room was nice. Good variety of breakfast items, but didn't have out all that was advertised. Pool was dirty, so was the hot tub and it had a bad smell to it. Don't get any water in your eyes, you will have eye problems for a few days like I did.
February 16, 2013
Rated 5.0 out of 5.0 by HD123 I had some billing issues and manager was very helpful.
The staff here is geniunely friendly and helpful. I had some issues with my billing and the manager corrected the situation promptly and professionally. Being a platinum member, I was also given a free upgrade which was appreciated. Thank you.
February 11, 2013
Rated 5.0 out of 5.0 by Hassie Amy
We are from the area but live near Alpena now. We have many family and friends who live downstate. We have been staying at the hotel ever since it opened and think of it as our "home away from home"~ I have a form of Muscular Dystrophy that has progressed to the point I have to use a power scooter full time for mobility. I appreciate very much knowing that I have an accessible room that is going to meet my needs when we travel to Lapeer to visit family and friends. The staff does a wonderful job keeping everything very clean and everyone is always friendly and welcoming~ Breakfast is great and we enjoy visiting with friends in the lobby/living room area complete with a fireplace~ Plus, the new snacks and fresh popcorn are good too!
February 9, 2013
Rated 2.0 out of 5.0 by Eynsham Lapeer Holiday Inn
Hotel in need of updating! Room was freezing cold when we got there.
February 7, 2013
Rated 5.0 out of 5.0 by JFred Very accomodating and very clean.
This was a very good trip for the time of the year it was.... never been to Michigan.... and this was a very good stay... top notch! Thanks!
January 28, 2013
Rated 5.0 out of 5.0 by author48 Good Location
Had 1 little problem that was quickly taken care of. Overall we were pleased
January 25, 2013
Rated 5.0 out of 5.0 by RM1952 Great location, great service, excellent comfort!
First time in Lapeer and choice of this hotel is excellent! We had an overnight stay in a clean, comfortable hotel conveniently located off I-69 and around shopping and restaurant area. Staff were courteous, room is spacious equipped with fridge/microwave, spacious and clean bathroom. Great breakfast selection and just a perfect accommodation.
January 9, 2013
Rated 5.0 out of 5.0 by Stroh New Years Day Stay
Great to relax in such comfort. Staff made sure stay was great. Pool and Jukuzi was very nice. Assist Manager Ms. Bigger was very pleasent to speak with, her attention to detal suberb. Very nice property.
January 7, 2013
Rated 4.0 out of 5.0 by BMajor convient location
Staff was friendly. Management could have been a little more conciderate of check out times
January 3, 2013
Rated 5.0 out of 5.0 by KR1959 I enjoyed my stay as allways
The staff here is great I allways enjoy my stays at this Holiday Inn.
Keep up the good job.
December 20, 2012
Rated 5.0 out of 5.0 by PLEASANTBUTCHIE CLEAN COMFORTABLE GREAT STAFF
STAFF CALLED AHEAD OF ARRIVAL TO WELCOME US AND ASK IF THERE WERE ANY SPECIAL NEEDS. UPON ARRIVAL ACKNOWLEDGED PLATIMUM STATUS, WITH GREAT ROOM UPGRADE. FREE BOTTLE WATER AND CHOCOLATE BROWNIES. EVERYTHING ABOUT OUR STAY WAS DELIGHTFUL AND CLEAN CLEAN CLEAN.
December 19, 2012
Rated 4.0 out of 5.0 by Al64 Great service
The management and staff is among the best I have ever delt with in many years of travels
December 8, 2012
Rated 4.0 out of 5.0 by Jello70 Staff was great--very responsive and helpful.
Everyone was truly pleasant and friendly. We unequivocally recommend Holiday Inn Express - Lapeer, Mi.
November 27, 2012
Rated 5.0 out of 5.0 by Opal Great customer service
I can appreciate great customer service when I experience it. I work in the industry and I pride myself on going above and beyond for each and every person that I meet. What a treat when the same level of service is given to me! Thanks again for going above and beyond.
November 20, 2012
Rated 3.0 out of 5.0 by Kmrra56 Don't know what was going on
I arrived at the hotel and was greeted warmly and recognized as a Priority Club member. No problems with my check-in but when I got to my room, I discovered that it hadn't been cleaned after the previous guest. I had to go back to the front desk and get another room.
I decided to stay at this hotel because I was traveling in Michigan on business and this would give me an opportunity to relax and be able to have some breakfast before my 3 1/2 hour drive. When I went to breakfast at 6:30AM (it was advertised as starting at 6:00AM), there was hot coffee and cinnamon rolls that had just come out of the refrigerator; nothing else. I ended up stopping along the way for breakfast.
I'm sure that this isn't normal, but first impressions are the ones most remembered.
November 18, 2012
Rated 5.0 out of 5.0 by ama1 very helpful and friendly staff
the swimming pool down for repairs, but otherwise very nice hotel. nice,clean workout room. breakfast very good.
November 7, 2012
Rated 5.0 out of 5.0 by Fuzzytrip Don't miss this!
We were driving from Chicago to Canada. This was the perfect stopping place! The room was comfortable for three adults. The breakfast was much more than "Continental" . Omelets, pancakes, sausage and bacon graced the buffet table.
October 24, 2012