Rated 4.5 out of 5 by 32
Rated 5.0 out of 5.0 by ChiTraveler2 Comfortable, clean and excellent service
Kudos to the staff who checked me in - she had exceptional customer service skills from when I called to inform her I would check in late to when she checked me in. She was very friendly, serviceable and recognized me as a rewards member. The place is very clean, comfortable and in a quiet location.
December 2, 2013
Rated 4.0 out of 5.0 by TravelingBQ Problems, but a quick fix
I arrived at the hotel at 4:35pm to find they were having issues getting the rooms cleaned and ready for check-in. The nice young lady behind the desk asked if I could give them some time to finish cleaning due to the "Mexican holiday". Left for 45 minutes to get something to eat and was told the room would be ready when I returned, but it was not. I had to get ready for a meeting at 6pm. A maintenance man saw me outside unfinished room and offered some assistance. He located the maid, she was not informed I was needing the room now. She and the maintenance worker helped get the room ready at a FAST pace and I made it out on time. I saw her the next morning and exchanged pleasantries and off I went. Though there were issues the staff was friendly and worked to get everything fixed.
November 22, 2013
Rated 5.0 out of 5.0 Confort and kindness
Was a nice experience, despite being crowded, ...Thank you
November 21, 2013
Rated 5.0 out of 5.0 by HectorFD Great for relaxing and business
I recommend this hotel for those who are in the city for business, pleasure or shopping.
Despite of the location, I think is well located because is near to the airport and because of the main roads that take you quickly to the mall, new shopping areas, etc.
November 21, 2013
Rated 5.0 out of 5.0 by Amz512 Best place to stay in Laredo
I visit this hotel many times a month and it really is the best place to stay in the Laredo area. Would recommend this to anyone business or leisure. My only problem would be the pool, it seems to always be very busy but I blame that on the weather.
November 18, 2013
Rated 4.0 out of 5.0 by richard55 They should all be this good.
Good hotel, good ventilation, lighting, comfortable room. I only wish all HIE sites were this good.
November 10, 2013
Rated 5.0 out of 5.0 by LibbyTX Great Trip
I had a wonderful stay. Helpful and friendly staff.
October 22, 2013
Rated 5.0 out of 5.0 by Christiaan Excellent hotel
Very friendly and efficient reception desk staff, well catered Holiday Inn usual breakfast, clean and silent environment. Good dining nearby.
October 17, 2013