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Rated 4.5 out of 5 by 61 reviewers.
Rated 4.0 out of 5.0 by Very Nice Spot in Laredo, TX We have used this hotel a couple times. The first time, I booked a room for my parents while they were on their way down to visit us in Mexico. My parents are frugal people and don't like to pay more than $100 for a hotel room. As such, I was able to get them a good rate by pre-paying, and the hotel seemed pretty new from the website. My parents were very happy with the hotel and the breakfast, so when we took them back to the US we stayed with them at this hotel. Again, prepaid for a better rate. The hotel seemed fairly new and everything was nice and clean. The staff was very helpful and polite. As far as continental breakfasts go, this was one of the better ones I've seen. Also, if you're traveling for business, you can't beat the location...it is only about a 2-3 minute drive to the Laredo airport. April 21, 2014
Rated 5.0 out of 5.0 Good room and confortable I recomend add more options for breakfast and options for rates April 20, 2014
Rated 5.0 out of 5.0 by Love this place for everything Home away from home. Here on business, but great to relax after work is done. Wally, manager is friendly and professional, all in one. Argentina is always there for you at the front desk. Gloriana cleans like a dream every day and Juan in the kitchen area, is the best ever. If I had a hotel, I would take him in a minute. Everything about this place is first class without being stuffy. Highly recommend. Location is great, easy access to everything. Quiet, well kept..........will always stay here while in Laredo. Thank you........ April 16, 2014
Rated 5.0 out of 5.0 by Comfortable bed. The staff was very courteous and recognized my status as a valued Rewards Club member. April 14, 2014
Rated 4.0 out of 5.0 by Not Ready This was the 2nd time I stay here and as the first time the room was not ready by 3 PM but the front desk upgraded my room to the next level which was available right away. It made up for the 2 past inconveniences I will probably stay there again. April 5, 2014
Rated 5.0 out of 5.0 by Great stay Would recommend to anyone staying in Laredo. Great experiance April 2, 2014
Rated 4.0 out of 5.0 by poor in house keeping The first day of check in was good the receptionist was friendly. The second day i asked for the room to be vacuum & restroom to get cleaned by swiping and moping the restroom. Of course I was told that it would be cleaned and of course It wasn't cleaned and the microwave was dirty from the previous guest that stayed in the room... We pay a good price for a room and end up with a dirty one. March 20, 2014
Rated 5.0 out of 5.0 by Excelente opción para tus viajes Excelente trato del personal que nos recibe, amigable y con una actitud de servicio digna de reconocer. Instalaciones nuevas y bien mantenidas, espacios amplios y amigables tanto con los visitantes como con el medio ambiente. Buenas prácticas y políticas de conservación de agua y energía March 20, 2014
Rated 2.0 out of 5.0 by Lock the latches This was our third time staying here. It is normally clean and quite. The last time we stayed here feb 2014 was awoken by a Big Bang and come to find out some one tried barging into the room. The only thing that kept them from coming in was the latch that was secured. All holiday inn did was change rooms and give a $10 discount on the following night we stayed. March 8, 2014
Rated 5.0 out of 5.0 by Quiet stay My go too hotel when in Larado, not in the middle of town but we'll worth the drive for a quiet relaxing stay March 2, 2014
Rated 5.0 out of 5.0 by pleasantly surprised Very pleased with my stay. From the moment we walked through the door, your counter staff received us with a smile and an offer to help. Breakfast selection and quality as well as quantity is more than what we expected. We will stay there again. February 27, 2014
Rated 5.0 out of 5.0 by Si lo recomiendo Lo recomiendo ampliamente, hay nuevas tiendas cerca del hotel. Su desayuno muy bueno incluido en el precio. Estacionamiento muy bien. Sí volvería a hospedarme en su hotel. February 26, 2014
Rated 4.0 out of 5.0 by Great place and out of the way so you can relax in Laredo without the sound of gunfire and mayhem January 17, 2014
Rated 5.0 out of 5.0 by Very happy with this choice! Room looked very nice and was a good value. By the morning, we had had some problems with the A/C and also the door lock. We told Wally at the desk and he went to check. He was very anxious to get these items fixed. Upon checkout, I discovered that I hadn't given my rewards number, and he went back into my account to add my stay. He was very accommodating to fix our problems and make us happy. I would definitely recommend this hotel to anyone staying in the Laredo area. January 14, 2014
Rated 5.0 out of 5.0 by Excellent Service!!! This is where I always stay while in Laredo. This trip I needed a little extra help. I called in and Sylvia helped me out! She was so great and nice and it is not often you find that "YES" mentality in a hotel. So thank you, Sylvia!! January 12, 2014
Rated 1.0 out of 5.0 by Worst stay at a Holiday Inn Everything was fine during my stay until I needed to take a shower and the water came out with a yellowish color. I called the front desk and told me it was normal and not to worry, but the water was really yellow, so I couldn't take a shower. January 6, 2014
Rated 5.0 out of 5.0 by Nice clean room Reserved a two bed room for three adults and staff gave me a king bed with small sofa which made me totally angry since my son is NOT a child anymore and had to sleep on VERY small sofa and attendant said they had no more rooms with two beds. I had reserved from a week ago before i went there. VERY dissatisfied with service even with our platinum status !!! January 2, 2014
Rated 5.0 out of 5.0 by Great location and great service First time staying in this hotel in Laredo, TX. It was a great location near shopping centers, convention center, and restaurants. We were there for a family reunion and I forgot some clothes in the room. We only realized it when a staff member called me to let me know we had forgotten it. She was very helpful and professional. Will definitely stay here again, when in town. January 2, 2014
Rated 4.0 out of 5.0 by Clean and safe We really appreciated that there was a security guard in the parking lot overnight, in fact that is why we chose this hotel. All our belong in our truck and trailer were safe through the night. Thanks! January 2, 2014
Rated 5.0 out of 5.0 by Quiet and easily to get there I have been at this hotel several times... I like that is out of the I35, out of traffic and also very quiet place, guests are mostly area executives that value a good nights sleep. Breakfast is always plenty of, and is a must. WiFi works great as well as cable TV. Rooms are clean and very well keept. If in town again I would stay here no questions ask. December 22, 2013
Rated 5.0 out of 5.0 by Great stay This is one of the better places I have stayed. The front desk lady working as great. She was helpful from check in to the time I left for the event. I think her name was Lisa. I checked in about 5 pm. On 12/14/13. She was friendly and helpful. I will stay at this location whenever I am in town December 18, 2013
Rated 5.0 out of 5.0 by Comfortable, clean and excellent service Kudos to the staff who checked me in - she had exceptional customer service skills from when I called to inform her I would check in late to when she checked me in. She was very friendly, serviceable and recognized me as a rewards member. The place is very clean, comfortable and in a quiet location. December 2, 2013
Rated 4.0 out of 5.0 by Problems, but a quick fix I arrived at the hotel at 4:35pm to find they were having issues getting the rooms cleaned and ready for check-in. The nice young lady behind the desk asked if I could give them some time to finish cleaning due to the "Mexican holiday". Left for 45 minutes to get something to eat and was told the room would be ready when I returned, but it was not. I had to get ready for a meeting at 6pm. A maintenance man saw me outside unfinished room and offered some assistance. He located the maid, she was not informed I was needing the room now. She and the maintenance worker helped get the room ready at a FAST pace and I made it out on time. I saw her the next morning and exchanged pleasantries and off I went. Though there were issues the staff was friendly and worked to get everything fixed. November 22, 2013
Rated 5.0 out of 5.0 by Confort and kindness Was a nice experience, despite being crowded, ...Thank you November 21, 2013
Rated 5.0 out of 5.0 by Great for relaxing and business I recommend this hotel for those who are in the city for business, pleasure or shopping. Despite of the location, I think is well located because is near to the airport and because of the main roads that take you quickly to the mall, new shopping areas, etc. November 21, 2013
Rated 5.0 out of 5.0 by Best place to stay in Laredo I visit this hotel many times a month and it really is the best place to stay in the Laredo area. Would recommend this to anyone business or leisure. My only problem would be the pool, it seems to always be very busy but I blame that on the weather. November 18, 2013
Rated 4.0 out of 5.0 by They should all be this good. Good hotel, good ventilation, lighting, comfortable room. I only wish all HIE sites were this good. November 10, 2013
Rated 5.0 out of 5.0 by Great Trip I had a wonderful stay. Helpful and friendly staff. October 22, 2013
Rated 5.0 out of 5.0 by Excellent hotel Very friendly and efficient reception desk staff, well catered Holiday Inn usual breakfast, clean and silent environment. Good dining nearby. October 17, 2013
Rated 4.0 out of 5.0 by thank you the room was very good and clean..I slept well and was close to the airport. October 7, 2013
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