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Rated 4.5 out of 5 by 77 reviewers.
Rated 5.0 out of 5.0 by Excellent Service!!! This is where I always stay while in Laredo. This trip I needed a little extra help. I called in and Sylvia helped me out! She was so great and nice and it is not often you find that "YES" mentality in a hotel. So thank you, Sylvia!! January 12, 2014
Rated 1.0 out of 5.0 by Worst stay at a Holiday Inn Everything was fine during my stay until I needed to take a shower and the water came out with a yellowish color. I called the front desk and told me it was normal and not to worry, but the water was really yellow, so I couldn't take a shower. January 6, 2014
Rated 5.0 out of 5.0 by Nice clean room Reserved a two bed room for three adults and staff gave me a king bed with small sofa which made me totally angry since my son is NOT a child anymore and had to sleep on VERY small sofa and attendant said they had no more rooms with two beds. I had reserved from a week ago before i went there. VERY dissatisfied with service even with our platinum status !!! January 2, 2014
Rated 5.0 out of 5.0 by Great location and great service First time staying in this hotel in Laredo, TX. It was a great location near shopping centers, convention center, and restaurants. We were there for a family reunion and I forgot some clothes in the room. We only realized it when a staff member called me to let me know we had forgotten it. She was very helpful and professional. Will definitely stay here again, when in town. January 2, 2014
Rated 4.0 out of 5.0 by Clean and safe We really appreciated that there was a security guard in the parking lot overnight, in fact that is why we chose this hotel. All our belong in our truck and trailer were safe through the night. Thanks! January 2, 2014
Rated 5.0 out of 5.0 by Quiet and easily to get there I have been at this hotel several times... I like that is out of the I35, out of traffic and also very quiet place, guests are mostly area executives that value a good nights sleep. Breakfast is always plenty of, and is a must. WiFi works great as well as cable TV. Rooms are clean and very well keept. If in town again I would stay here no questions ask. December 22, 2013
Rated 5.0 out of 5.0 by Great stay This is one of the better places I have stayed. The front desk lady working as great. She was helpful from check in to the time I left for the event. I think her name was Lisa. I checked in about 5 pm. On 12/14/13. She was friendly and helpful. I will stay at this location whenever I am in town December 18, 2013
Rated 5.0 out of 5.0 by Comfortable, clean and excellent service Kudos to the staff who checked me in - she had exceptional customer service skills from when I called to inform her I would check in late to when she checked me in. She was very friendly, serviceable and recognized me as a rewards member. The place is very clean, comfortable and in a quiet location. December 2, 2013
Rated 4.0 out of 5.0 by Problems, but a quick fix I arrived at the hotel at 4:35pm to find they were having issues getting the rooms cleaned and ready for check-in. The nice young lady behind the desk asked if I could give them some time to finish cleaning due to the "Mexican holiday". Left for 45 minutes to get something to eat and was told the room would be ready when I returned, but it was not. I had to get ready for a meeting at 6pm. A maintenance man saw me outside unfinished room and offered some assistance. He located the maid, she was not informed I was needing the room now. She and the maintenance worker helped get the room ready at a FAST pace and I made it out on time. I saw her the next morning and exchanged pleasantries and off I went. Though there were issues the staff was friendly and worked to get everything fixed. November 22, 2013
Rated 5.0 out of 5.0 by Confort and kindness Was a nice experience, despite being crowded, ...Thank you November 21, 2013
Rated 5.0 out of 5.0 by Great for relaxing and business I recommend this hotel for those who are in the city for business, pleasure or shopping. Despite of the location, I think is well located because is near to the airport and because of the main roads that take you quickly to the mall, new shopping areas, etc. November 21, 2013
Rated 5.0 out of 5.0 by Best place to stay in Laredo I visit this hotel many times a month and it really is the best place to stay in the Laredo area. Would recommend this to anyone business or leisure. My only problem would be the pool, it seems to always be very busy but I blame that on the weather. November 18, 2013
Rated 4.0 out of 5.0 by They should all be this good. Good hotel, good ventilation, lighting, comfortable room. I only wish all HIE sites were this good. November 10, 2013
Rated 5.0 out of 5.0 by Great Trip I had a wonderful stay. Helpful and friendly staff. October 22, 2013
Rated 5.0 out of 5.0 by Excellent hotel Very friendly and efficient reception desk staff, well catered Holiday Inn usual breakfast, clean and silent environment. Good dining nearby. October 17, 2013
Rated 4.0 out of 5.0 by thank you the room was very good and clean..I slept well and was close to the airport. October 7, 2013
Rated 4.0 out of 5.0 comfortable bed A place very nice, comfortable and near from my bussines. October 3, 2013
Rated 5.0 out of 5.0 by buisness trip Very accommodating and friendly staff everything is ckean and organized September 22, 2013
Rated 2.0 out of 5.0 by Check in and A/C Check in took a longer than normal time due to computer issues supposedly. The A/C barely blew in the room so temp stayed warmer than it should. September 20, 2013
Rated 5.0 out of 5.0 by If you're in Laredo stay here The staff was very friendly, the property was very well maintained the pool was very relaxing. If I'm ever in Laredo again there will be no decision to make where do we stay. This is it. September 7, 2013
Rated 5.0 out of 5.0 by Friendly Service I have stayed at this Holiday Inn Express before, and I am always greeted by name. They also have my rewards club member number on file and automatically update the stay to my rewards card without me asking! I had a lot of work to do, and the staff is very respectful of my quiet time, when I place the "Do Not Disturb" card on the door. Very nice and friendly staff! September 3, 2013
Rated 5.0 out of 5.0 by One of the cleanest hotels Was welcomed with super polite, professional staff. Upon check in I was given a bag with water and snacks, nice added touch to the personal touch. Got to room and was pleased to find the clean appearance and smell of a room that has never been smoked in, I will not only return to this property but will gladly recommend to all my friends, and family A+. Thank you!! September 1, 2013
Rated 5.0 out of 5.0 by Excellent Staff Clean room and nice staff. Rooms were clean and the location of the hotel was well place in town August 25, 2013
Rated 5.0 out of 5.0 by Best Holiday Inn WOW, where can I start from the moment I drove up to walking in I knew I was in store for a great stay. The manager at the front desk was awesome, checked us in with no problem and even gave us a choice what floor we wanted. The rooms were super clean and comforable, the pool, let me talk about the pool just simply awesome, it has a very unique color to it that makes it stand out as well as the whirlpool. We were in town for a concert at the Laredo Events Arena which we had a shuttle service take us and even pick us up back to the hotel. Really why can't other places model themselves after this one here, and to think you are in Laredo it didn't even seem as we were in Laredo. Breakfast was a hot breakfast with mini omelets, sausage, biscuits and the works. I was told that on certain days they offer courtesy drinks in the evenings. I just want to go back and stay there just to get away from work and relax. August 24, 2013
Rated 5.0 out of 5.0 by Best Holiday Inn Express ever Best Holiday Inn Express ever. Love the installations and friendly staff August 24, 2013
Rated 5.0 out of 5.0 by Great Stay Had to stay at this Holiday Inn Express on the fly due to our move from Laredo. The staff was excellent in accommodating me, they were friendly, helpful and always quick with a smile, ready and willing to help with any item or issue. I would recommend this Holiday Inn Express to any visitor to the Laredo area. It's located in an area where there are restaurants, gas and easy access to the mall or whatever your fancy. Thanks Holiday Inn for making this trying time in our lives that much easier to handle. You all really came through in a pinch. June 24, 2013
Rated 1.0 out of 5.0 by Dirty Room with poor service I stay here five times in the past 4 months - until last time was great. I was given a dirty room - too busy to clean room right. Thr tables in dinner area, all dirty and it was clear no one had a time to clean the floor in the past 24 hours. When I needed service I had to call corp. No manager on duty during normal bussiness hours. If it is not clear, This stay was a big fail. I will be trying a another hotel. June 15, 2013
Rated 5.0 out of 5.0 by great service the lady that checked me in was outstanding. don't know her name but she was courtious and knew what she was doing. give her a raise May 21, 2013
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