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Rated 4.5 out of 5 by 102 reviewers.
Rated 5.0 out of 5.0 by Great Place to Stay in Laredo This is my second time to this hotel. This is what I consider to be the standard of excellence for the Holiday Inn Express Chain of hotels. Staff were great. Hotel was clean, clean and clean... no dust, no stains no nothing. I even looked for them! Keep up the great work. July 13, 2014
Rated 5.0 out of 5.0 by Buena Experiencia, buen precio Hotel muy comodo, buen precio. Lugar muy bueno, para ir de compras y pasar un buen find e semana. July 10, 2014
Rated 3.0 out of 5.0 by Comfortable bedroom Comfortable bedroom. Staff was friendly. I asked at Front Desk for tooth paste and they didn't have. Please review reorder levels of basic bathroom supplies. July 7, 2014
Rated 5.0 out of 5.0 by Buen Hotel Muy buen hotel, con tranquilidad y todos los servicios bastante buenos. Desde que te reciben hasta el check out. June 24, 2014
Rated 5.0 out of 5.0 by Great Experience It is second time I stayed at this hotel and now it is my favorite in Laredo. June 24, 2014
Rated 5.0 out of 5.0 by Great Place To Stay Even though Laredo has a bad reputation of a place to visit, this property makes you feel safe. Clean hotel and rooms, safe running paths for those who want to go out for a run after work. All in all a great place to stay. June 20, 2014
Rated 5.0 out of 5.0 by Comodidad, limpieza y descanso placentero. Excelente comodidad, limpieza y retirado del centro de la ciudad, permite un mayor descanso sin ruido. Buen servicio y desayuno. June 19, 2014
Rated 3.0 out of 5.0 by house keeping Ive already stated on here twice....my room was NOT cleaned for 2 days out of my stay...I did not have a "do not disturb sign" on my door....I was gone from the room daily from 7am to 5pm everyday....excuse from the hotel is that I had a do not disturb sign on my door, which I did not and that they were understaffed. Niether are good reasons. June 17, 2014
Rated 2.0 out of 5.0 by One Week Stay - You may as well be on your own. My overall experience was average. The day I arrived it was 103 degrees outside and when I got to my room after check in, the A/C was off because it was set high. I'm sure the thermostat was set high (high 70s) to save on electricity cost, but if I am checking in on a particular day and staying in a particular room, I'd expect the courtesy to have the A/C lowered beforehand for my arrival. Outside was 103 degrees and I had to wait a couple of hours before the A/C caught up and finally cooled the room enough to where I would be comfortable. I actually lowered the thermostat and left to a restaurant to allow my room to cool. Furthermore, don't expect a smiling and happy staff assisting you at the front desk or throughout the hotel. Upon arrival, two ladies were at the front desk. both were staring down at their computers. I waited a full minute for someone to finally lift their head and ask if they could help me. No smile included. I checked in and wasn't impressed. Throughout the week, I walked by employee after employee whether it was a housekeeper, maintenance man, or front desk (I walked by all of them).....no one greets you to say "hello, good morning, afternoon , evening..." This has to be the one hotel thus far that has a staff that perhaps makes me feel the least welcomed. My room was missing an ice bucket - but the lid, bag, and tray were in my room. When I asked the front desk for an ice bucket, the staff member didn't believe me at first and asked me if I was sure. It took a good 5 minutes for the girl to walk to the back and bring one out for me. If I wasn't sure, I wouldn't have gone 4 floors down to ask for one. Day after day, passing the front desk to leave for the day and passing the front desk when I was going back to my room, there was no "hello, how are you, hi...." nothing. The staff would be inconvenienced to tell you hello more than once a week (when you check in only). Last month I stayed at the Staybridge Suites that is literally down the street and a walking distance from this Holiday Inn hotel. Every single day at every single opportunity, you have a smiling staff who greets you, asks about your day, asks if you are well and if you need anything and who make you feel happy. I'd recommend seeking a competitor for your stay if you want common and professional courtesy. June 16, 2014
Rated 5.0 out of 5.0 by Very comfortable The night over stay was very comfortable. The room was very clean along with the restroom. I would surly recommend this hotel to my friends. June 11, 2014
Rated 5.0 out of 5.0 by Habitación confortable Muy buen aire acondicionado, cero ruidos. Limpieza. TV de buen tamaño. Señal de Internet muy bien. June 11, 2014
Rated 4.0 out of 5.0 by Very Nice Spot in Laredo, TX We have used this hotel a couple times. The first time, I booked a room for my parents while they were on their way down to visit us in Mexico. My parents are frugal people and don't like to pay more than $100 for a hotel room. As such, I was able to get them a good rate by pre-paying, and the hotel seemed pretty new from the website. My parents were very happy with the hotel and the breakfast, so when we took them back to the US we stayed with them at this hotel. Again, prepaid for a better rate. The hotel seemed fairly new and everything was nice and clean. The staff was very helpful and polite. As far as continental breakfasts go, this was one of the better ones I've seen. Also, if you're traveling for business, you can't beat the location...it is only about a 2-3 minute drive to the Laredo airport. April 21, 2014
Rated 5.0 out of 5.0 Good room and confortable I recomend add more options for breakfast and options for rates April 20, 2014
Rated 5.0 out of 5.0 by Love this place for everything Home away from home. Here on business, but great to relax after work is done. Wally, manager is friendly and professional, all in one. Argentina is always there for you at the front desk. Gloriana cleans like a dream every day and Juan in the kitchen area, is the best ever. If I had a hotel, I would take him in a minute. Everything about this place is first class without being stuffy. Highly recommend. Location is great, easy access to everything. Quiet, well kept..........will always stay here while in Laredo. Thank you........ April 16, 2014
Rated 5.0 out of 5.0 by Comfortable bed. The staff was very courteous and recognized my status as a valued Rewards Club member. April 14, 2014
Rated 4.0 out of 5.0 by Not Ready This was the 2nd time I stay here and as the first time the room was not ready by 3 PM but the front desk upgraded my room to the next level which was available right away. It made up for the 2 past inconveniences I will probably stay there again. April 5, 2014
Rated 5.0 out of 5.0 by Great stay Would recommend to anyone staying in Laredo. Great experiance April 2, 2014
Rated 4.0 out of 5.0 by poor in house keeping The first day of check in was good the receptionist was friendly. The second day i asked for the room to be vacuum & restroom to get cleaned by swiping and moping the restroom. Of course I was told that it would be cleaned and of course It wasn't cleaned and the microwave was dirty from the previous guest that stayed in the room... We pay a good price for a room and end up with a dirty one. March 20, 2014
Rated 5.0 out of 5.0 by Excelente opción para tus viajes Excelente trato del personal que nos recibe, amigable y con una actitud de servicio digna de reconocer. Instalaciones nuevas y bien mantenidas, espacios amplios y amigables tanto con los visitantes como con el medio ambiente. Buenas prácticas y políticas de conservación de agua y energía March 20, 2014
Rated 2.0 out of 5.0 by Lock the latches This was our third time staying here. It is normally clean and quite. The last time we stayed here feb 2014 was awoken by a Big Bang and come to find out some one tried barging into the room. The only thing that kept them from coming in was the latch that was secured. All holiday inn did was change rooms and give a $10 discount on the following night we stayed. March 8, 2014
Rated 5.0 out of 5.0 by Quiet stay My go too hotel when in Larado, not in the middle of town but we'll worth the drive for a quiet relaxing stay March 2, 2014
Rated 5.0 out of 5.0 by pleasantly surprised Very pleased with my stay. From the moment we walked through the door, your counter staff received us with a smile and an offer to help. Breakfast selection and quality as well as quantity is more than what we expected. We will stay there again. February 27, 2014
Rated 5.0 out of 5.0 by Si lo recomiendo Lo recomiendo ampliamente, hay nuevas tiendas cerca del hotel. Su desayuno muy bueno incluido en el precio. Estacionamiento muy bien. Sí volvería a hospedarme en su hotel. February 26, 2014
Rated 4.0 out of 5.0 by Great place and out of the way so you can relax in Laredo without the sound of gunfire and mayhem January 17, 2014
Rated 5.0 out of 5.0 by Very happy with this choice! Room looked very nice and was a good value. By the morning, we had had some problems with the A/C and also the door lock. We told Wally at the desk and he went to check. He was very anxious to get these items fixed. Upon checkout, I discovered that I hadn't given my rewards number, and he went back into my account to add my stay. He was very accommodating to fix our problems and make us happy. I would definitely recommend this hotel to anyone staying in the Laredo area. January 14, 2014
Rated 5.0 out of 5.0 by Excellent Service!!! This is where I always stay while in Laredo. This trip I needed a little extra help. I called in and Sylvia helped me out! She was so great and nice and it is not often you find that "YES" mentality in a hotel. So thank you, Sylvia!! January 12, 2014
Rated 1.0 out of 5.0 by Worst stay at a Holiday Inn Everything was fine during my stay until I needed to take a shower and the water came out with a yellowish color. I called the front desk and told me it was normal and not to worry, but the water was really yellow, so I couldn't take a shower. January 6, 2014
Rated 5.0 out of 5.0 by Nice clean room Reserved a two bed room for three adults and staff gave me a king bed with small sofa which made me totally angry since my son is NOT a child anymore and had to sleep on VERY small sofa and attendant said they had no more rooms with two beds. I had reserved from a week ago before i went there. VERY dissatisfied with service even with our platinum status !!! January 2, 2014
Rated 5.0 out of 5.0 by Great location and great service First time staying in this hotel in Laredo, TX. It was a great location near shopping centers, convention center, and restaurants. We were there for a family reunion and I forgot some clothes in the room. We only realized it when a staff member called me to let me know we had forgotten it. She was very helpful and professional. Will definitely stay here again, when in town. January 2, 2014
Rated 4.0 out of 5.0 by Clean and safe We really appreciated that there was a security guard in the parking lot overnight, in fact that is why we chose this hotel. All our belong in our truck and trailer were safe through the night. Thanks! January 2, 2014
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