Rated 4.3 out of 5 by 426
Rated 5.0 out of 5.0 by Ken2488 AT HOME- EVEN WHEN YOUR NOT
The cleanliness and staff professionalism and their helpful and nice attitude made me feel at home and like I have known them for ever.
Mark is awesome he fixed my reservation and helped me every day...want to stay longer but have to go for work...
No stars on key board so ****** 6 out of 5 stars
February 24, 2014
Rated 4.0 out of 5.0 by Vacation Mom Not what it used to be
The hotel is going through renovations and only one elevator was working the entire time we were there. I would have just taken the stairs but we were on the seventh floor and my son has asthma so that was not an option. I was always really impressed by the service and condition of the hotel however this time the service was just not that great. Maybe they need more help staff I don't know, they always seemed like they were too busy to help. There were a lot of little things that just added up condition wise. There were cracked tiles, things that needed painting, things that needed replacing, etc. The cleaning staff actually asked me if they had to clean my room. Just not what I expected from years past. We may stay again because my family really loves eating breakfast out on the water and dinner outside with the live entertainment but I will definitely look at the reviews first this time! The Holiday Inn Express's that we stayed at on the way and on the way back were in better condition. Not what I expected from a "resort type" property.
February 22, 2014
Rated 4.0 out of 5.0 by Biker chick Parking security
My fiance & I had a wonderful time until we got ready to leave on our motorcycles. I discovered someone had been playing on my bike.
We paid $12 to park and was told there was security. Whomever was on my bike messed with my CB radio controls, mirrors and left beach sand on my seat. I felt as thou I paid $12 for my bike to be a playground for some unsupervised children. Who knows...now days it's quit possible a parent sat their child on it. Not a lot of respect for other peoples property. I hate to think of the outcome if my bike had fell on a child. When I went to desk to speak with a manager I was told she was on the phone and would call me back. Never heard from anyone. I am very upset that no one has tried to speak to us regarding this incident.
February 17, 2014
Rated 5.0 out of 5.0 by MikeinErie Wow Customer service is making a comeback!!!!!
I must say that the staff at this hotel have got to be the friendliest group ever!!!! I had a great stay, awesome location, great restaurant, and awesome bar! I have to give exceptional kudos to "J" and "Jason" THE bartenders! Friendly, knowledgeable and proficient! They actually came to the bar I was playing at to cheer me on, as I don't think they believed that I was going to sit in with Jeriko Turnpike! Seriously, this is a great property, geographically, aesthetically and personnel wise, I recommend, and if you see J, or Jason at the bar, tell them the old dude that plays bass, said Hey!!!! Keep on Rockin!
February 17, 2014
Rated 1.0 out of 5.0 by Sep101 Disappointed
I was led to believe upon calling hotel that the on-going hotel renovations were minor and would have no effect on my visit, but during my stay an entire half of the hotel was being renovated. Only 1 working elevator; smell of tar permeated hallways and even somewhat into the very, very small room; lighting & light bulbs were so dim/dingy that we could barely see to read in bed; had to request luggage rack for room to hold suitcases & was told by desk "they would see what they could do" although I did get them as only other place to put suitcases would be the floor; although non-smoking, there was ashtray in room (why??); $12 parking fee which is inappropriate for hotel guests even if it is a resort area; breakfast buffet below standards; as a Platinum Elite guest there was no chance of upgrade; I was extremely disappointed in overall experience at this hotel.
February 16, 2014
Rated 5.0 out of 5.0 by Homer38 Friendly professional service from the front desk to the servers in the restaurant and lounge
The room was very comfortable and quiet. We enjoyed the location
as everything was within walking distance and enjoyed the pool and
eating area while watching the boat leave and come back to
Clear water bay.
February 13, 2014
Rated 3.0 out of 5.0 by Tralinda Average hotel
Average hotel, beds were comfortable although asked for King and ended up with 2 queens. Air conditioner very noisy both in room and when sitting on balcony outside. Elevator was out of order for 2 days of the 7 days we stayed there. Food not exceptional and overpriced. Would not stay there again.
February 12, 2014
Rated 5.0 out of 5.0 by Vicky8 Great Service and Location
The staff at this hotel are great and the desk clerks are so helpful. Their pool area has a sunning deck that overlooks the ocean, great for watching the sunset. If you feel the need to have your feet in the sand this property is not directly on the beach but just a short walk to get there. Had a group of 8 of us that stayed there and most love being on the beach and were not at all bothered by the short walk. The restaurant at this hotel had great food we were all pleased with their menu. If you want a full breakfast in the morning there is an IHOP within walking distance. By the way the 8 of us stayed in one of their 2 bedroom suites and it worked out great. From the bedroom balconies you could see the ocean and the street. The Trolly service picks up right across the street. We loved the location.. I am a Travel Agent and will recommend this hotel to my clients.
February 10, 2014
Rated 5.0 out of 5.0 by Ed 513 Great Stay
Could not ask for better hotel
Great Front Desk
Great Maintence People/called twice they were right there
Rated Breakfast Rest. In top. 3 of Clearwater/about $1.50 overpriced on omlets/ great spuds.
Night Bar & Rest. we're great/ Friday all you can eat Grouper/ 4 to 7 specials we're great / Great people that worked there / Owner of hotel was there, he spent time talking to people there.
Easy 5 minute walk to beach. (Gets heart going) / Clearwater Parks & Rec. rents sun covers with chairs for &25.00 for a full day.
Did no use pool " too cold
You here a few noises at night / not anymore than other hotels / i stay about 100 nights a year
I slept well / Returned from last year
January 31, 2014
Rated 5.0 out of 5.0 by Sunset Seeker Great Experience all weekend long!
We had ocean front view and watched the dolphins play everyday we were there. Their grouper sandwich was the best I had in Clearwater. During the afternoon on the weekends, they had a guitarist and live music, The Three Amigos played in the evening. This evening band does great cover music which kept us at the hotel all weekend! It is worth planning ahead for the rooms with a view of the ocean! It is a short walk to Pier 60 so we will be back again for sure!
January 25, 2014
Rated 5.0 out of 5.0 by Buggys Brithday celebration
First time to stay at this location. Was in Clearwater Beach for husband's birthday. Had a great time. Had a King suite on the seventh floor. Nice and quiet. Did some walking along the gulf early in the afternoon. Then came back and had a wonderful supper at Jimmy's, there in the hotel. Watched the sunsdet outside the bar. Very pretty. Would stay at this hotel again. Staff was very nice to us thru out our stay. Hotel was very clean. Only thing we didn't care for, the pillows on the bed. Way too soft. Otherwise, it was a great birthday.
January 17, 2014
Rated 4.0 out of 5.0 by JRT & MLT Nice room, small bath, overpriced
We had a king suite facing the Gulf in January. The room was large but bathroom was very small and did not have any space around the sink. The room was overpriced for what we received. The housekeeping room was near our room and they stood in the hallway and talked for an hour before starting . This was at 8:00 am and we was planning on sleeping in . The game room was nice but a lot of the games did not work properly.
January 13, 2014
Rated 4.0 out of 5.0 by Hawk3 Return stay
This hotel is in a great location. Faucet in the shower not working well the first night but was fixed by the next night. I would stay again if in the area
January 8, 2014
Rated 2.0 out of 5.0 by ItsColdOutside Bad experience!!!
We were not told that they were doing work on the roof when we made our reservation. We were awakened each day by pounding on the roof and got to TRY to go to sleep each night listening to street noise because they didn't have any gulf view rooms available, although the website gave this as an available option. When I asked the desk staff about the noise, they didn't offer any compensation.....not even a free drink, meal or parking. I won't be staying at any IHG properties again.
January 4, 2014
Rated 5.0 out of 5.0 by Henry52 Very comfortable rooms
This is a GREAT place to stay and relax/party! We always have a great time and the service, food, and staff OUTSTANDING!!!
January 4, 2014
Rated 2.0 out of 5.0 by Vacationer at Christmas Poor value, many annoying issues
Major renovations were in progress on one wing, no warning of this on booking. Continuous construction noise and dust adjacent to pool. Waterfront view room means noise and loud music from waterfront bar until late at night every night. 'Breakfast included' rate turned out to mean extra charge for coffee or juice with breakfast. Parking charge for car on top of rate. Rooms were average at best for the rate, there are much nicer places within walking distance at much lower rates and with free parking. The staff were friendly, but details like the above and luxury rates for average at best in the middle of construction means no return business.
December 30, 2013
Rated 5.0 out of 5.0 by Michelles29 Awesome hotel on beach!
This is a great hotel!!! Very friendly staff and best view of sunsets from thier resturant Jimmy's Fish House!!! If you are going to Clearwater this is where you should stay!!
December 28, 2013
Rated 5.0 out of 5.0 by JED57 location & staff
beside the fact of a great place to view sundown, the staff from checkin to bar are on top of their game
December 18, 2013
Rated 3.0 out of 5.0 by geodu George Dugan's Experience
I did not like having to pay for parking and will not be returning to this hotel for that reason.
December 14, 2013
Rated 4.0 out of 5.0 by jessiebeard Front desk service average
Last two stays in October and November the front desk service at check-in was average at best.
December 7, 2013
Rated 5.0 out of 5.0 by eharbor69 Very Nice Rooms...Great Restaurant & Bar
I was in for a quick 1 night business trip and everything was great. Great staff too!
December 6, 2013
Rated 3.0 out of 5.0 by Powerplay could be alot better
I travel often and stay at Holiday inns primarly, this one was not that great. The front office needs someone with a little more energy.
December 6, 2013
Rated 4.0 out of 5.0 by Vickypilar great location!!!
great location, we will be back.
December 3, 2013
Rated 5.0 out of 5.0 by azdesertfamily Thanksgiving Chill
Though unseasonably cold for the Thanksgiving vacation the hotel was warm, friendly and inviting. Love Jimmy's restaurant.
December 3, 2013
Rated 5.0 out of 5.0 by funtrip2 excellent service!!!!!!
Staff are amazing! Coffee shop outstanding. Front desk staff excellent, friendly, helpful. Room cleanliness outstanding. Will stay again!
November 30, 2013
Rated 4.0 out of 5.0 by Pilotto Good week
Have been ther for a week. Having two meetings there. Meeting package was good (simple but nice breakfast and lunch)
Air condition is noisy and some rooms are too cold (for europeans)
Very clean, excellent room care. A minor repair done inmediatly.
November 27, 2013
Rated 5.0 out of 5.0 by DnKZ Great value fo the price
We stayed several nights which involved multiple reservations for the same room.... The stay was seamless and no issues. The dinning and lounge were very pleasant and not noisy when bed time came around. Close enough to beach access without being a hassle and within a short walk to everything we wanted to do during our stay.
We will stay here again!!!
Many thanks to all of you!!
November 27, 2013
Rated 5.0 out of 5.0 by stillp A fun place to stay
I spend a lot of time in hotels around the world, and this is one of my favourites. They have a great location, good restaurant and bar, good access to beaches and other restaurants, but most of all it's the great team of staff that make this a great hotel.
Last time here I was unfotunate to suffer a medical emergency demanding an ambulance and a 2 day stay in a local hospital, and the staff were as helpful as could be, and genuinely concerned for my welfare.
Only cons I can think of are the rather noisy air conditioning, and elevators that sometimes seem to take an age to arrive and could benefit from refreshing.
I hope I'll be back!
November 26, 2013
Rated 3.0 out of 5.0 by Holzi Better hotels
stayed at better holiday inns before. Some TV channels did not work properly. Not enough outlets close to nightstand
November 26, 2013
Rated 4.0 out of 5.0 by MrsMims16 Great Views comfortable and roomy!
I enjoyed my stay here, family of 4 w/ adult kids. Beautiful views
comfortable beds, clean. Nice restaurant and bar, clean pool!
Coffee shop in the front was convenient. Good food. Location was great - quiet, quick walk to the sandy beach and shops, restaurants and bars. My husband and I could enjoy the quiet, while my two twenty year olds could walk out and enjoy the night life. My only complaint was that I questioned a lower rate advertised, just wanted a return phone call from the manager. I never got one. I thought maybe they could at least offer a comp drink or free parking? Just Something. Also no recognition of being a reward member - it was off season it would have been nice to at least get some free water?? I had just stayed there this past March. Otherwise I would go back, now I am just not sure. I travel a lot! Details are important
November 20, 2013