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Rated 4.4 out of 5 by 161 reviewers.
Rated 4.0 out of 5.0 Great Value--See Caveat for why I did not give 5 Stars I have traveled here from Texas on business a few times over the past four years. For the price, I think this is a great place to stay in Las Cruces. It's very clean and the service staff is very attentive and helpful; great breakfast selection; great fitness and pool area with a nice steam room. Everything in the room was in good condition and all the facilities and appliances worked well. The room was very clean; bed was super comfortable; and the walls must be sound proof because I don't hear not a sound coming from the other rooms and the place was booked while I was there this last trip. Caveat: Bring your laptop computer because the business center is not up to standard. And don't expect a congenial front desk staff. To be clear, they are not rude, just efficient and sort of mechanical, so no warm greetings or fuzzy hellos or good byes or "Thank you for staying with us". This is not important to me, I just notice these things because I am in the "people business"; but in case it's important to you, don't take it personally :) September 22, 2014
Rated 4.0 out of 5.0 by Great bed, excellent service, over powering fragrance The location for my visit was ideal as my son's apartment is close to NMSU. The room was excellent and very quiet to neighbors. My room was on the side of the railroad tracks, so I did hear trains at night. The staff was very courteous and friendly. The food was also very good. The one downfall for me was the over powering Holiday Inn fragrance in the lobby and ventilation system. Some people may like the smell, but I did not. I thought it was too strong, mainly in the lobby, but I could also smell it in the room. For me, I would have preferred less of fragrance throughout the hotel. September 18, 2014
Rated 5.0 out of 5.0 by An Incredible Stay I was simply passing through and needed a place to stay. This hotel was the highlight of my trip. The great staff, the great room, the comfortable bed. I didn't want to stop sleeping. I highly recommend this hotel and any Holiday Inn Express. September 17, 2014
Rated 4.0 out of 5.0 by Great stay It is a nice place. The staff was great. It is a good location. September 17, 2014
Rated 2.0 out of 5.0 by Disappointing We were surprised how little furniture there was in the room considering it was a good size. There wasn't even a desk or table to set things on. The AC was extremely noisy so we shut it off overnight. Wouldn't ever stay there again. September 12, 2014
Rated 5.0 out of 5.0 by overall a good hotel Nice place to stay but no good restaurants within walking distance September 12, 2014
Rated 5.0 out of 5.0 by Lost and found I had left my jacket in the breakfast area. When I inquired about it the following morning, they had picked up the jacket and kept it at the front desk. They were very friendly about it. September 10, 2014
Rated 3.0 out of 5.0 by Don't upgrade to the Suite It is right next to the stairwells and very loud when people go up and down the steps. We had a fairly bad experience with this hotel, AC not working right. Ceiling fan about falling off from being out of balance and quite a bit of traffic already for a newer hotel. September 4, 2014
Rated 5.0 out of 5.0 by Comfy clean rooms Only drawback was the air conditioning wasn't fully functional. made me uncomfortable September 2, 2014
Rated 3.0 out of 5.0 by Lump sided and air conditioning kept going out One bed in my room was lump sided and the air conditioning went out quite a bit. it was uncomfortable. Otherwise, the property is very nice, staff is awesome. September 2, 2014
Rated 5.0 out of 5.0 by Staff was very attentative Staff was great upon check in. This was the fastest and easiest check in process I have had. August 27, 2014
Rated 1.0 out of 5.0 by Night from purgatory! Don't plan on sleeping if you need A/C or heat. The place looks great. It is clean and EZ on/off from the freeway. the air conditioning/heating units sound like a truck idling in your room. You cannot sleep. It was a horrible experience for the money. For any amount of money, no matter how low, this is not the place to try to sleep. August 18, 2014
Rated 5.0 out of 5.0 by Comfy rooms great people Everything is brand new, beds are super comfy. Would recommend to anyone. August 18, 2014
Rated 5.0 out of 5.0 by Quick stay Nicely appointed room. Wish we had cause to stay longer! Great value. Just after we arrived and checked in we heard a train so we were a little worried, but we didn't hear another until morning. When we arrived our name was on the welcome board----nice touch! August 17, 2014
Rated 5.0 out of 5.0 by super clean and secure Room was very clean without smelling like a hospital, breakfast was great. Felt very secure for my family as well as our car. August 16, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express Las Cruces, New Mexico was AMAZING!!! This Holiday Inn Express was amazing in comparison to so many hotels I have stayed at. I was so comfortable and relaxed in this hotel and I was extremely impressed by the customer service by ALL members! This middle of the road stop for our road trip was such a good choice, and I would highly recommend it to anyone traveling through the area! August 13, 2014
Rated 4.0 out of 5.0 by sagging mattress While most everything was good to great the bed mattress was horrible. It felt fine when setting on the side but once you lay down the mattress sagged horribly to the point of a back ache. Otherwise no problems August 7, 2014
Rated 5.0 out of 5.0 by Great breakfast and friendly staff. Being that we got up early, it was nice to be able to walk downstairs for breakfast and coffee. It made it easy for us. We were able to make it on time to the Convention. Thank You. August 5, 2014
Rated 3.0 out of 5.0 by Weekend Business in Las Cruces The staff were warm, friendly and the best part of the stay. A bit of a funky smell noted coming from bathroom. Front desk notified but didn't address it. Pillows are too big. Air conditioner is loud when it turns on and off. Bed is very comfortable. Room is ample size. I'll be back in 6 months or sooner. July 29, 2014
Rated 5.0 out of 5.0 Comfortable Bed and Great Service Had a great night's sleep on our visit. Bed was very comfortable and staff was great July 28, 2014
Rated 5.0 out of 5.0 by Very clean The staff took great pride in keeping the property clean. The breakfast room was very well maintained and tables were cleaned immediately when someone vacated as was the floor. Front Desk were great about giving us ideas for dinner and we were able to walk to the restaurant, which was nice after a long trip. July 23, 2014
Rated 5.0 out of 5.0 by Great Stay The room was spotless and very relaxing. The morning breakfast was excellent with many choices and really hit the spot. July 18, 2014
Rated 5.0 out of 5.0 by Pleasant Overall Experience Room was Clean and comfortable. It gave me the impression of willingness to receive me as a guest. July 14, 2014
Rated 5.0 out of 5.0 by 20140704PERS Although the factors that the hotel had control over were acceptable, the location knocks off my recommending a stay at this hotel. The deciding factor not to recommend this hotel was the 3:45am train that runs by every day and breaks an otherwise good sleep pattern. July 9, 2014
Rated 5.0 out of 5.0 by Surprisingly Pleasant Stay The property is clean as if new, but is actually six years old. The breakfast room was clean and tidy, and everything was ready and available at the starting time. The staff were excellent. When I asked for directions to a drug store, the lady at the desk hand wrote me clear and legible directions. I would gladly stay here again. July 8, 2014
Rated 5.0 out of 5.0 by clean, comfortable and great service We rented a two room suite. It was very clean and comfortable. The breakfast was excellent. We had three king size beds and a twin sofa bed. For the prize, this was excellent. The receptionist was supper friendly. July 6, 2014
Rated 3.0 out of 5.0 by back hurt sleeping on bed The exterior of Hotel and throughout interior halls very clean and ambient. Breakfast was fair. My room was nicely clean and roomy, except for the carpeting. It looked like it's been there, since New Mexico, had been declared a state. I traveled a good while that day by car and after a good shower, I was expecting a good nights sleep. The Bed was the problem, when I woke up in the morning, I could hardly move, let alone bend over and tie my shoes, that was the only time I ever had a problem sleeping in a hotel July 6, 2014
Rated 3.0 out of 5.0 by Prefer air conditioning throughout the night Air conditioner stopped during the night, both nights. Staff was alerted both nights, nothing was done. July 4, 2014
Rated 5.0 out of 5.0 by Great motel and service This was a very nice was clean,comfortable and management took care of us. July 2, 2014
Rated 5.0 out of 5.0 by Big room for family with kids I loved that the room was big, and the couch-bed was the perfect spot for my daughter, everybody had a bed, that was priceless July 1, 2014
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