Rated 4.4 out of 5 by 132
Rated 5.0 out of 5.0 by kerc22 Big room for family with kids
I loved that the room was big, and the couch-bed was the perfect spot for my daughter, everybody had a bed, that was priceless
July 1, 2014
Rated 5.0 out of 5.0 by pwha55 Great room
First time at a Holiday Inn Express. The bed was so comfortable and the room had everything we needed. I will book with them again!
June 25, 2014
Rated 5.0 out of 5.0 by Beer Guy Great facility, won't stay anywhere else, great service and staff
*** I had forgot my pills and pillow, realized it 200 miles west of los Cruces, called the hotel, asked them to send to me when they had time as was going to be in Tucson over nite on business. got home the following day, all had arrived. what an incredible group of staff at the Hotel, they are all 5 Star. Thank you very much
June 23, 2014
Rated 5.0 out of 5.0 by itsmecc Enjoyed my visit
I totally loved staying here. With the exception of needing a mirror and extra bathroom in the suite. Other than that it was an enjoyable experience!
June 22, 2014
Rated 4.0 out of 5.0 by CaliTonyG Holiday Inn Express and Suites Las Cruces
Consistent quality throughout the chain. Upon arrival we felt we were in familiar surroundings (almost like home).
June 18, 2014
Rated 5.0 out of 5.0 by texasdb Beautiful HIExpress
Love this hotel, very surprised and pleased. Had trouble with TV - staff promptly fixed.
June 17, 2014
Rated 4.0 out of 5.0 by NM traveler Las Cruces
Good motel though the breakfast meat was turkey/chicken based instead of pork.
June 17, 2014
Rated 5.0 out of 5.0 by Sienna Great Service
I have always enjoyed my stay at the HIE on So Valley in Las Cruces. The service has always been great over these last several years
June 17, 2014
Rated 2.0 out of 5.0 by MarinaL AiR conditioner
AiR Conditioner FAN would not stay on all night, although we set it to LOW then HIGH so it would stay on even with compressor off. Compressor only had HIGh... Very LOUD. Called Sergio...Great Customer service by the way.... he set it to the same as us but lower temperature, but still would kick on and off every 15 min all night. I would wake up every time it went off since FAN would not run constantly and then no air circulating. Also, I'm hard of hearing. No captioning. Again Sergio tried to set it but couldn't. Couldn't enjoy TV to relax and couldn't sleep. Facilities very clean. Staff exceptional. Good recommendations for supper. Bed comfortable.
June 14, 2014
Rated 5.0 out of 5.0 by Rod100 Pleasant stay and good service
Centrally located. Very clean hotel, quite, and courteous staff.
June 5, 2014
Rated 5.0 out of 5.0 by Sandi7 Great experience - would stay again
Great hotel. Very clean and the staff was wonderful. Clean room, comfy beds and the breakfast was good. The restaurant next door was very good. Would stay here again. :)
June 4, 2014
Rated 5.0 out of 5.0 by Bill from Georgia Always an excellent stopover place
The best Holiday Inn Express my wife and I have stayed at in the last 15 years!
May 17, 2014
Rated 4.0 out of 5.0 by Tom16 Passing Through
We have now stayed three times in Las Cruces, twice at this facility. Since we are long time HIE members, we are familiar with how HIE facilities operate. This facility met all of our needs, however we think they could improve the quality of the mattresses for the sofa beds. Maybe provide some kind of pad? We had a king executive suite both times and our daughter slept on the sofa bed, she could feel the coils, which was very uncomfortable, which is the reason I marked down comfort and sleep quality. Wish HIE would bring back the waffles, those pancakes have a texture and taste like cardboard, or what I imagine how cardboard would taste.
May 17, 2014
Rated 5.0 out of 5.0 by Yaya5227 Awesome Stay!
The rooms were great, House keeping very friendly even though all we wanted was new towels. Breakfast staff was very nice and helpful. Check in process fast and courteous!
May 6, 2014
Rated 5.0 out of 5.0 by travelingactor Great place to stay
Have stayed here twice and both time the staff was helpful and friendly. Ready to assist and courteous at all times.
April 27, 2014
Rated 5.0 out of 5.0 receipt
Please work on access to availability of receipt online. I work online and am able to get receipt for all of my stays. Your hotel didnt offer online veiwing.
April 18, 2014
Rated 5.0 out of 5.0 by "rhonda" Great, as always!
I have stayed several times with this hotel, and am always very happpy with everything. The staff is extremely friendly and attentive to questions. Altho' I usually stay for business and pleasure, one year ago I stayed to attend to my father's recent death and funeral.. The staff was comforting and accommodating and very considerate of my circumstances, making every offer to be of assistance. I will always choose this hotel, as much for the wonderful staff as for the convenience and location. The rooms are always clean, and, comfortable. This is a 5 star facilitiy!
April 5, 2014
Rated 5.0 out of 5.0 by 19Elizabeth66 Great Service
The Staff at this facility were remarkable and caring..couldn't do enough to make you feel more comfortable or welcome. The breakfast was tasty with a great selection of foods. We stayed in this hotel on our way to and from Arizona and would definitely stay again!
March 27, 2014
Rated 5.0 out of 5.0 by Traderbill Nice and Comfortable
Great staff, nice and comfortable room, great breakfast.
March 17, 2014
Rated 5.0 out of 5.0 by Joelcontrol Great Greeting
The counter guy was very impressed with my platinum service and was very nice to me.
March 17, 2014
Rated 5.0 out of 5.0 by Business traveler tx Great staff
I had a very long day on the road and wasn't feeling well at all and just wanted to go to sleep ASAP . I forgot to request a room not close to elevator when I booked room and sure enough the room they had for me was next to elevator . I am a very light sleeper and wake up at the smallest noises. I went to front desk and talked to Sophia (wonderful lady) it was late in the evening so I thought I might be stuck with room and not much sleep. She put me in a king suite at no extra charge. It is service like this that makes me go out of my way to stay at a particular hotel. I travel about 50% of the year and will make a special effort to stay at this hotel whenever I am close to the area. She had a choice to do the right thing and it will pay dividends . Give her a raise !!!! One of the best front desk people I have encountered to date !
March 15, 2014
Rated 5.0 out of 5.0 by dkaa Great Place
Your people make the difference! Clean and quiet. Great stay!
March 10, 2014
Rated 5.0 out of 5.0 by tooyou21 Need friendly ppl
This Sofia receptionist is really rude .... get another job if you don't like it....... Everyone else was very friendly and helpful!
March 9, 2014
Rated 3.0 out of 5.0 by Mastro61 A/C
The airconditioning is regulated so at night it goes off and will not come back on. Front desk said that it works off of a sensor and with no movement in the room it will not come back on. Was a very uncomfortable night.
March 9, 2014
Rated 4.0 out of 5.0 by Sweet Peea great service from all, especially wait staff for breakfast.
Only suggestion I would have is to add lotion back to amenities and change coffee selection in room.
March 2, 2014
Rated 5.0 out of 5.0 by Happystayguest Great stay
New looking hotel, great customer service, nice breakfast, great beds.
February 27, 2014
Rated 5.0 out of 5.0 by corneliusw Great Hotel
will definitely stay here again.
February 25, 2014
Rated 5.0 out of 5.0 by Malibu082 Great Stay
Nice and clean hotel, friendly staff, Good breakfast
February 24, 2014
Rated 5.0 out of 5.0 by jpmney Great service!
Sophia worked patiently and graciously with us in obtaining a room for our daughter who was traveling from San Diego to Alabama after just completing her four years with the Coast Guard. Excellent customer service! Sophia should be commended! It made this mom and dad very happy to know their daughter was well taken care of!
Many thanks, Sophia!
February 23, 2014
Rated 3.0 out of 5.0 by Business Tripper Continuous Improvement
The 1st shift desk personnel demonstrated high customer service skills, but Daniel somehow lacks that gift. He is unhelpful and at times rude. I check-in at 5:00 PM and needed a quick trip to the bathroom and after waiting long enough to acknowledge my presence at the counter I ask him for the nearest restroom where he directed me to. The day after checkout, I lost my set of house keys and called for help to check my room. He said he'll send someone to the room and hang-up with not attempt to return call. As I have to cut my stay a day early as characterize by business trips, I requested that he helped make a transfer reservation to another Holliday Express chain in El Paso but rather than help, he handed me a telephone number and ask that I call them myself. Such unprofessionalism somehow reflects the service I'll be getting with other Holiday Express in the area that made me book my stay with the Hamptons Inn. If not re-trained, he probably should be taken away from interacting with customers.
In spite of being 3 doors away, the stair doors occasionally slams at mid to early morning keeping the patrons awake. This should be a quick fix or training on personnel to be more aware of early morning noises.
February 23, 2014