Rated 4.3 out of 5 by 99
Rated 5.0 out of 5.0 by jamese Loved Our Stay
We absolutely loved our stay with this Holiday Inn Express. The staff was very helpful in recommending a restaurant. The indoor pool and jacuzzi were great. The room was very clean and comfortable. The breakfast attendants were very friendly. We will be back.
April 1, 2013
Rated 1.0 out of 5.0 by dustydm94 AC broken
About 9pm the air conditioner starts to blows warm air for a while then in the middle of the night it completely goes out. I call the front desk to report it, the lady says nothing except that she will put in a work order for it and that's it. She did not offer to move us or lower the cost of our room. We were so upset but tried to just go to sleep with the window open. It is in the middle of the desert and it is warm outside so there was no real relief. When we get up at 6 am there is a envelope under the door with our receipt of payment. No note saying sorry for the inconvenience or anything. When we check out at the front desk that morning, we mention the problem to the desk clerk and he says he will look in the log book to see if the call was reported. He looks, then says, yes it was reported, and that is it. No apologies not empathy nothing. We tell him that we thought that it was rude that not 1 person cared about the situation and he shrugged his shoulders and said.... "well we are sorry" and that was it. We will never stay at this location ever again when we travel though Las Cruces. We will stay at a different hotel. We have stayed at many HI locations and this is the rudest and most uncaring hotels of this brand.
March 28, 2013
Rated 5.0 out of 5.0 by Pmax awesome
I can't say enough about how awesome everything was in Las Cruces. In the past, I have always dreaded staying in Las Cruces, But now with the H Iexpress, I can honestly say I am looking forward to returning. You all rock!!!!
March 18, 2013
Rated 5.0 out of 5.0 by Lynn38 Lovely hotel: lovely city
Would recommend this hotel to anyone visiting this lovely area. The bed was comfy and the food was tasty. This was our second stay at the Holiday Inn Express & Suites in Las Cruces and intend to return when occasion arises.
March 14, 2013
Rated 5.0 out of 5.0 by dboy Excellent Staff, Very Nice Jacuzzi Suite
Stayed here for Valentines Day, and was very pleased with the jacuzzi suite I booked. The front desk agent was very friendly and was very helpful. i enjoyed my stay.
March 13, 2013
Rated 5.0 out of 5.0 by BHJH Beautiful new facility
A very nice hotel. Excellent service. Would stay again if in the area.
March 6, 2013
Rated 5.0 out of 5.0 by daguirre Love this hotel
beautiful hotel, great staff, comfy beds, what more could i ask for? Great Stay!
March 5, 2013
Rated 5.0 out of 5.0 by ronaldr Very Nice Property, Great Stay
We were very pleased with our stay at this Holiday Inn Express. The building is several years old and still looks like it just opened. The front desk were extremely friendly. They gave us great restaurant recommendations. The breakfast was very good and the attendants were very friendly.
March 5, 2013
Rated 4.0 out of 5.0 by JGold35 Comfortable Room.
We were only going to stay one night but ended up staying the entire weekend. We enjoyed our stay so much, the staff was very nice, the room was very comfortable and quiet. We will most definately be back.
February 26, 2013
Rated 4.0 out of 5.0 by CrumP Good hotel, helpful staff
I have stayed in plenty of Holiday Inns and Expresses and while they are all good hotels this one is the one that stands out. We were in town for a funeral and the morning clerk made us feel right at home. He would joke around with us to lift our spirits, He would periodically ask if we were behaving. Which we replied no. He was such a joy to be around and he also loved to talk.
The hotel was very nice and really clean. We will be back.
February 25, 2013
Rated 5.0 out of 5.0 by thuff Wonderful stay
I recently stayed at this holiday inn express and i must say that it was one of the best if not the best hotel i have ever stayed at. The room was very clean and comfortable and quiet. We asked for restaurant recommendations and abraham recommended an excellent mexican food restaurant and i have to tell you i'm still full! I will definately stay here again.
February 25, 2013
Rated 4.0 out of 5.0 by Schommi Good not great
Two not so great things:
Heating/Ventilation system in room is kinda old-school.
It's very loud when it kicks on and falling apart.
The location is not great.
pro: located just off I-10
con: view out of the window wants you to have the curtains closed all the time
everything else: very good
February 9, 2013
Rated 3.0 out of 5.0 by Ritzy70 Great Facility, Noisy Elevator
The facility was clean, breakfast was great, staff was friendly. However, we were in Room 219 which is right next to the elevator which was used all night long and made a great grinding noise right next to our heads. I would certainly stay at this facility again but NOT in Room 219.
Suggest you convert it to a hospitality suite and not think people could possibly sleep well there.
February 7, 2013
Rated 5.0 out of 5.0 by Rand Great Stay
Hotel looked like new, I loved their swimming pool and front desk recomended an exellent restaurant for dinner, the next day we checked out with the general manager Beatriz, she was really nice and pleasant, the breakfast bar lady was attentive. I will come back at this hotel every time I travel to Las Cruces, NM.
January 23, 2013
Rated 1.0 out of 5.0 by Anneten Poor Staff Experience
When I walked into this hotel, 2 front desk workers were talking with one another. One came over to help me, speaking in a VERY loud voice and quite rudely. When I indicated I had a reservation, he found the paperwork and threw it on the counter, again using his rude voice to ask me to initial and sign it. He did ask if I was a Priority Club member and gave me a gift bag (though not the usual Priority Club bag--a white lunch bag stapled at the top). The usual bottle of water was in the bag along with 1 packet of hot chocolate mix and 2 packets of Sweet and Low. REALLY? These were obviously from the breakfast bar. In coming and going by the front desk, the workers never spoke to us, as is common in all other Holiday Inns and Expresses in which I've stayed.
No fruit on the breakfast bar--not even a banana.
Upon leaving, a different front desk worker was listening to his ipod and did not acknowledge my departure.
I don't know how this hotel has earned 4 stars in the past--I will NEVER stay here again in my travels through Las Cruces.
January 17, 2013
Rated 4.0 out of 5.0 by watts January 2013 Stay
Very comfortable and clean, great location, good pricing
January 16, 2013
Rated 5.0 out of 5.0 by Tiffany23 Very nice!
Even though the hotel is apparently four years old, it looked brand new. It was very clean and quiet. We got a suite because we have 3 kids, and it was perfect. Definitely recommend it!
January 15, 2013
Rated 2.0 out of 5.0 by KGRAY Lack of Recognition
The lack of recognition of staff with priority members is a disrespect for the faithful traveler. Upgrades should be a mainstay no matter what.
January 9, 2013
Rated 5.0 out of 5.0 by Marx Extremely Clean
Excellent service,spacious room ,priced well.Immaculate throughout,very impressed with all.
January 8, 2013
Rated 5.0 out of 5.0 by Beachwalker A reliable value
We have enjoyed every stay at HIEx Las Cruces since it was rebuilt a few years ago. It is quiet, well-appointed, and reasonably spacious. In short, it is a no-issue inn.
January 5, 2013
Rated 3.0 out of 5.0 by Tin73 Value
Over priced compared to other Holiday Inn Express properties I stayed at during this trip. Even more expensive than a full service Holiday Inn. Will think twice before I stay at this property again.
January 5, 2013
Rated 5.0 out of 5.0 by Dancer9 Great stay!
We travel from CA to TX a couple of times a year and we always make a point of stopping at this Holiday Inn Express. The facility, the service and the attitudes of the staff are the BEST!
January 2, 2013
Rated 5.0 out of 5.0 by Crys28 Thanks
Everything was perfect. We had to reschedule last minute and they were able to accommodate us without question. The staff is friendly and the hotel is very clean. We intend to stay here annually during our holiday road trip.
January 2, 2013
Rated 5.0 out of 5.0 by Hal85 When traveling
We always try to stay with HIE. Why? Accomodating, professional,
well trained, genuinely friendly and well mannered staff.
December 26, 2012
Rated 4.0 out of 5.0 by nbax14 Good experience
Great hotel just a little expensive considering the area.
December 18, 2012
Rated 5.0 out of 5.0 by RRPaul Great location and clean property.
I had a fantastic stay at this location. Easy access on and off the freeway.
December 3, 2012
Rated 5.0 out of 5.0 by Margarita Beautiful Hotel
****Great Customer Service, clean rooms, friendly staff, easy check in and check out. front desk person recomended an excellent restaurant for dinner****Great Stay***
November 20, 2012
Rated 1.0 out of 5.0 by Nita Uncomfortable bed and bad smell
From the second you walk through the front door of this hotel this awful smell that is as if someone took the cheapest bottle of perfume and poured it all over greets you. It was so strong and overwhelming that it made me sick. The king size bed in room 208 was miserable. It was too soft. The front office staff were unfriendly and never smiled once. The gentleman that worked the front desk that night was smoking a cigarette out front when I drove up which I find very unprofessional. I will never return to this hotel. The food was also disgusting. I don't know what that cheese like stuff was in the omelet, but then I don't think I want to.
November 8, 2012
Rated 5.0 out of 5.0 by Lizzie13 Top of our list of HI Expresses
This is a top notch HI Express and we make it a point to stay at this hotel anytime we travel through New Mexico on I-10. The staff is wonderful, the hotel is extremely well maintained and clean. We look forward to next time.
October 28, 2012
Rated 2.0 out of 5.0 by Golftigress54 Incense was overbearing
I have always loved staying at the Holiday Inn brand because I knew I got nice rooms and comfortable beds. I stayed at the HI in Washington, Utah and I couldn't, I mean couldn't stop commenting on their GREAT customer service, their beautiful large rooms and the overall comfort. Not true in Las Cruses. You walk into the lobby and there is this overbearing smell of a room deodorizer that continues throughout the first floor. Unfortunately for me, the front desk would not change my room BUT suggested I open the window!! On the first floor where my room faced an alley? Are you kidding? I ended up having to open the window because the air conditioner was soooo loud and I put a damp towel under the door! Nothing helped! I woke up with a sinus headache and sore thoart at 6 am and left! Never again will I stay there! Please get rid of the smelly air conditioning system in your lobby!
October 15, 2012