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Rated 4.4 out of 5 by 151 reviewers.
Rated 1.0 out of 5.0 by Terrible Location I am not one to complain about hotels but this hotel experience was terrible. The hotel is beautiful and the rooms are spotless but the location could be much better! It is located next to train tracks so I was surprised by a roaring train at 1, 2, and 3AM! Needless to say that I didn't get any sleep! If this hotel was in a different location, I would recommend it. Unfortunately, I was also unimpressed with the continental breakfast and coffee too. November 19, 2013
Rated 5.0 out of 5.0 by Enjoyable stay In for an overnight stay. Room was great, beds were comfy and staff was friendly. November 15, 2013
Rated 5.0 out of 5.0 by Nice place, comfortable, good service, nice breakfast Very nice hotel with restful room. I wish you would start providing hot oatmeal as a breakfast choice, like some of your competitors do. November 1, 2013
Rated 4.0 out of 5.0 by Bad high-speed internet service At the end of a long day of driving we look forward to catching up on email and communicating with family and friends via the high speed internet. Well that didn't work out. We could hardly get connected and when we did the service was so poor and slow that we became frustrated and gave up. Quite frankly McDonald's has better internet service. October 23, 2013
Rated 5.0 out of 5.0 by We shall return! We have come to expect nice rooms and comfy beds at HI Express hotels , but the Las Cruses HI was a delightful surprise. This is an elegant small hotel with outstanding service that is worth every penny of the slightly higher price. This hotel may be part of a nationwide chain, but it has the feel of a one-of-a-kind boutique hotel. Management has taken time to create a lovely experience for guests with beautiful rooms, nice breakfast, and many small extras that add up to a wonderful stay. Best hotel on our road trip! October 9, 2013
Rated 5.0 out of 5.0 by Great staff This Holiday Inn Express has the friendliest, most helpful caring staff I have ever seen. I would recommend staying here. October 8, 2013
Rated 5.0 out of 5.0 by Hardly noticed the trains I read a review after I booked this property about the trains nearby and running all through the night, and I became concerned. After spending 4 days and 3 nights there here is my opinion. I certainly noticed the trains during the day when I was working in my room. Not heavy train traffic, but I would say an average of 1 to 2 trains per day during the sunlight hours. Only once did I hear a train at night. that was around 8:30 PM as I was laying down to go to sleep (I'm from the eastern time zone so I was going to bed early). Other than that, I did not notice the trains. The hotel was nice and clean, there was a great variety of food for breakfast and the staff was very kind happy and smiled a lot. I try to stay at Holiday Inn's as much as possible as I like the breakfast and the rooms. This particular location has stood out among many of the "regular" hotels that I've been in. I will certainly be looking to stay here again on my travels to this area. October 7, 2013
Rated 5.0 out of 5.0 by Recently remodeled. Clean and comfortable. The Holiday Inn Express chain has never disappointed me and this location was no exception. The hotel is recently remodeled and everything was brand new. The rooms were very modern and comfortable. The pool and spa were also brand new. Would definitely stay here again. September 9, 2013
Rated 5.0 out of 5.0 by Vacation Great place to stay, great staff and comfortable quiet room September 9, 2013
Rated 3.0 out of 5.0 by Floors need cleaning I have stayed at this hotel several times over the past few years because its convenient to the Interstate. I wear my shoes all the time because the carpet turns my feet black. So much so that after my shower, I take a damp cloth to the bedside table to clean my feet before getting in bed. That might be 10 steps. Everything else about this hotel is good. September 3, 2013
Rated 3.0 out of 5.0 by Overpriced No discount prices were available - reason stated was a local basketball event (in September??). Room was offered as a King Suite - however, was smaller than most regular rooms at other inns. While the facility is better than most other agencies, was not up to what one expects from Holiday Inn. Perhaps these faults could relate to Labor Day Weekend, Priority Club membership however,should relate to some consideration. September 3, 2013
Rated 5.0 out of 5.0 by Great service Upon arrival, room was ready to check-in and customer service was professional and courteous. September 3, 2013
Rated 5.0 out of 5.0 by Close to highway This hotel was very close to the interstate hwy for going on to Az. It gave us a good start the following day to find the road we wanted. Staff was very good and places to eat supper were close. August 31, 2013
Rated 5.0 out of 5.0 by none room prices way too high, twice what I normally pay August 26, 2013
Rated 4.0 out of 5.0 by nice place nice rooms however the a/c units were noisy and directly outside my window. Pool-hot tub were nice and the breakfast room and food choices were wonderful. I would stay there again but request to get my room in another area. August 21, 2013
Rated 5.0 out of 5.0 by Very Nice Always try to stay at this Holiday Inn when traveling through Las Cruces. Very comfortable and great value. August 8, 2013
Rated 5.0 out of 5.0 by Clean, comfortable room My wife and I choose Holiday Inn Express when traveling because most of the Inns are comfortable with the great breakfast. August 5, 2013
Rated 5.0 out of 5.0 by Clean and comfortable option while driving Our stay here was comfortable. We had a clean room and the food was hot and tasty. The only downfall was do to training of the front desk employee. For some reason he believed that since I was using my military discount that I was not eligible for a room upgrade as a platinum member of IHG. After discussion with his supervisor, it became clear that the rate of the room did not equal status or benefits of an IHG member. Not a crisis by any means. Leadership fixed the problem instantly and the upgrade was given. I would stay here again! August 3, 2013
Rated 4.0 out of 5.0 by On the Road Again Very nice and clean hotel Internet speed a little slow. August 2, 2013
Rated 2.0 out of 5.0 by Loud Air Conditioning, could not sleep would not stay here again We stayed in three rooms at this hotel in mid July 2013. The rooms were clean and large and the staff was great. But if you want to sleep go somewhere else. The air conditioning unit under the window was very loud, it would stay on and get very cold then go off for a long time and get very hot. Even with ear plugs and a sleeping pill I was unable to sleep. When you enter the room it is warm, the air does not come on until there is movement in the room, not a welcoming environment. The eleven of us were uncomfortable. The train coming through several times during the night was a bother but were expecting that noise. July 29, 2013
Rated 4.0 out of 5.0 by Las Cruces Good value hotel with convenient location. Very friendly and helpful staff. July 24, 2013
Rated 4.0 out of 5.0 by convenient for food Little difficult to find from I10 westbound, but once located, it was easy to navigate to restaurants. July 22, 2013
Rated 5.0 out of 5.0 by What a great staff! This is our second stay at HIX, Las Cruces. Both times we have been impressed with the friendliness and caring attitude of staff. Sending us off with a nice breakfast when we check out too early for hot breakfast service is a nice touch and will keep us coming back again and again. Thanks for making our brief stay very restful and convenient! July 19, 2013
Rated 5.0 out of 5.0 by Great Hotel and service Staff was friendly and most helpful. Really liked the 5:30 start time for breakfast which allowed us to conquer more of the desert in the cooler time of day. This should be a company wide standard for us early risers. July 16, 2013
Rated 4.0 out of 5.0 by good location and value, stuffy room The facility is nice and rooms are clean and comfortable. Location is great for traveling with a "Whatabuger" close by. Only complaints are too much air freshner in lobby and the room A/C's will cycle off no matter what temp. is set. I had 4 people in room and its nice to have air movement with fan even if air cycles off. Had temp set at 68 which is reasonable. With that many people its nice to have air moving. It also helps drown out train noise at nice. Nice place but will not stay there again. July 15, 2013
Rated 5.0 out of 5.0 by Excelent location, room exceded our expectatives We have enjoyed our visit to this hotel and we will be there so many times as we need it in our future visits to the area. Very nice room. beds, bathroom and the amenities on the facility. July 11, 2013
Rated 5.0 out of 5.0 by Great stay We've been staying at Holiday Inn Express' for some time now and this was one of the better hotels. The room and amenities was very good. Someday I'll be shocked when one of the HIE we stay at has a different breakfast menu or something different in the standard fare for breakfast. They all seem to be the same with no individual creativity or inspiration in representing local foods. July 6, 2013
Rated 2.0 out of 5.0 by Snotty front desk staff Overall our 1 night stay was acceptable, unfortunately my last interaction with the front desk staff earned the low score. When we asked why the pool was closed, she was snotty, unapologetic, and rolled her eyes at me when I turned around. (my daughter caught her). Next time we head South, we'll stay in Texas. July 5, 2013
Rated 5.0 out of 5.0 by Friendly and competent staff We had a wonderful stay with a comfortable room, excellent staff and great location! It was a good beginning to a vacation! July 3, 2013
Rated 5.0 out of 5.0 by Staff is super friendly We stay here every year on our way to Colorado and on the way home. It is clean comfortable and convenient. The 4 stars on Room and Comfort don't have anything to do with the room itself just that sometimes a freight train comes by, usually early evening, but it has never been an issue, just so you know, if you are early to bed. The food is standard motel free breakfast, not bad, just...sort of basic. Stick with yogurt, raisin bran, and a banana. A Starbucks is just 5 minutes away. the eating area is always kept very clean when we have been there. Super friendly staff. A very nice place to stop after 8-10 hours behind the wheel! June 29, 2013
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