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Rated 4.4 out of 5 by 156 reviewers.
Rated 5.0 out of 5.0 by Excelent location, room exceded our expectatives We have enjoyed our visit to this hotel and we will be there so many times as we need it in our future visits to the area. Very nice room. beds, bathroom and the amenities on the facility. July 11, 2013
Rated 5.0 out of 5.0 by Great stay We've been staying at Holiday Inn Express' for some time now and this was one of the better hotels. The room and amenities was very good. Someday I'll be shocked when one of the HIE we stay at has a different breakfast menu or something different in the standard fare for breakfast. They all seem to be the same with no individual creativity or inspiration in representing local foods. July 6, 2013
Rated 2.0 out of 5.0 by Snotty front desk staff Overall our 1 night stay was acceptable, unfortunately my last interaction with the front desk staff earned the low score. When we asked why the pool was closed, she was snotty, unapologetic, and rolled her eyes at me when I turned around. (my daughter caught her). Next time we head South, we'll stay in Texas. July 5, 2013
Rated 5.0 out of 5.0 by Friendly and competent staff We had a wonderful stay with a comfortable room, excellent staff and great location! It was a good beginning to a vacation! July 3, 2013
Rated 5.0 out of 5.0 by Staff is super friendly We stay here every year on our way to Colorado and on the way home. It is clean comfortable and convenient. The 4 stars on Room and Comfort don't have anything to do with the room itself just that sometimes a freight train comes by, usually early evening, but it has never been an issue, just so you know, if you are early to bed. The food is standard motel free breakfast, not bad, just...sort of basic. Stick with yogurt, raisin bran, and a banana. A Starbucks is just 5 minutes away. the eating area is always kept very clean when we have been there. Super friendly staff. A very nice place to stop after 8-10 hours behind the wheel! June 29, 2013
Rated 4.0 out of 5.0 by Unwelcoming air frsheners Everything about this hotel was enjoyable. The eating area was very clean. Even as guests hade breakfast and left the hotel staff was there to clean up left overs. Upon entering the hotel, I was overwhelmed by an overpowering air freshener. Each time we left or returned to the hotel we had to walk through this smell. Some folks are sensitive to these smells. Would be better if you used less or no air freshener a at all June 19, 2013
Rated 4.0 out of 5.0 by Nice, Clean and Comfortable Rooms were very comfortable, and had a microwave and mini fridge. Only downfall was hearing the train come through a few times, but I forgot my sound machine which usually covers outside noise. Staff was friendly and helpful. Breakfast was good too. June 8, 2013
Rated 5.0 out of 5.0 by Very friendly One of the best Holiday Inn Express I have ever stayed at. May 30, 2013
Rated 5.0 out of 5.0 by Good hotel This was the second time that I stayed at this hotel. It is very well kept up, in a convenient location to I-10, and has a good breakfast selection. If I am traveling through the area again, I would certainly stay there. May 29, 2013
Rated 5.0 out of 5.0 by Very happy with this Holiday Inn Express We were very happy with this Holiday Inn Express. For whatever reason we were upgraded to a King Suite which was a very nice surprise after almost 10 hours on the road. The furnishings were comfortable we were able to relax and rest for our next days long drive. May 27, 2013
Rated 5.0 out of 5.0 by Wonderful Hotel Stay We absolutely loved our stay. The staff was friendly and great, the breakfast was very good, the hotel from top to bottom is very clean. We will most definitely be back. May 27, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great service We had two rooms and we were happy with all the accomidations. This was a last minute reservation and Daniel was excellent in helping make the reservation. May 17, 2013
Rated 4.0 out of 5.0 by If you like trains You going to love the train whistle at 3am, I thought was in my bathroom running around, otherwise really nice place. May 13, 2013
Rated 5.0 out of 5.0 by /great staff at front desk (Daniel) Once or twice a year we have to travel through Las Cruces. We always stay at your property and it is "home away from home". Friendly and professional staff, geat rooms and good care. Thanks again. May 10, 2013
Rated 5.0 out of 5.0 by Las Cruses, New Mexico Great hotel and great stay! Hotel staff were very accomadating and our room was great! May 8, 2013
Rated 5.0 out of 5.0 by Great Staff The staff at this hotel is one of the best I have encountered. The gentleman who checked me in was very pleasant and funny. He recommended a great Mexican restaurant. He was cracking jokes and making us laugh the entire time we were here. We go to check out the next day and he was still there bright eyed and bushy tailed still cracking jokes. I will never forget this hotel and that mexican restaurant. May 7, 2013
Rated 5.0 out of 5.0 by Great Hotel We enjoyed our stay. The staff was great, and the room was very clean. The breakfast was just right and the attendants were very friendly. We will most definately be back. May 7, 2013
Rated 2.0 out of 5.0 by Poorly managed We got there 30 min early and weren't allowed to us check in. Came back 1 1/2 hours later, check in, go to our room and it hasn't been cleaned yet. So after another 30 min with a screaming baby they put us in an entirely different room. Then some kids had a party for about an hour in the next room over and not much was done. We did not enjoy our stay and will not be returning. No discounts or anything was offered for all our trouble. Could be a nice hotel but seems to be poorly managed. May 4, 2013
Rated 5.0 out of 5.0 by Love this hotel. We absolutely loved our stay. The room was clean, the staff was very friendly and helpful, and the breakfast hit the spot. We can't wait to come back. April 30, 2013
Rated 4.0 out of 5.0 by Not a bad place to stay When I'm traveling in new places, Holiday Inn Expresses are one of the first hotels I look for due to the fact that I haven't had a bad experience in them. The value one gets for money spent isn't necessarily the best, but I feel like it is worth it to pay a few extra dollars to not have to worry about the quality of lodging. That being said, this hotel met these expectations of mine. The room was clean, the staff were friendly, the breakfast was decent. Room noise was almost nonexistent and the bed was very comfortable. I would stay here again if I find myself back in Las Cruces. April 17, 2013
Rated 5.0 out of 5.0 by Nice hotel, Nice staff, This hotel was wonderful, the room was great, the staff was helpful, and the pool was very nice. Our only problem was the train throughout the night. April 16, 2013
Rated 5.0 out of 5.0 One of the best We absolutely loved our stay. The hotel was lovely and clean, and the front desk staff were wonderful. April 16, 2013
Rated 5.0 out of 5.0 by Beautiful Hotel, Wonderful Staff We lucked out and booked a room at this hotel, We were pleasantly surprised at this hotel. We walked in and the hotel smelled very clean, the front desk clerk was busy but he got to us rather quickly. The smile never left his face as he was clearly overwhelmed with guests. He took time with every single one to answer any questions or recommend dinner. He was gracious enough to even print out directions for us, even with a line behind us. We got to the room and it was far more than what we had expected. Quiet, Clean, and Comfortable. The breakfast the next day was very nice, and so were the attendants. We loved our stay that we even extended for another night. April 16, 2013
Rated 5.0 out of 5.0 by Great Hotel We have stayed at numerous Holiday Inns and Expresses throughout our trip and this one by far is the best. The staff was very knowledgeable and friendly. We had a great time, we will be back through and we already booked our reservation. April 16, 2013
Rated 5.0 out of 5.0 by Breakfast lacking The room was great. I was shocked at the breakfast. I could not find a microwave to heat up my bagel so it was not very good. I walked into the dining area about 30 minutes before closing and the employee was already taking things up. I would have thought that they would not clean up until the 9:30 closing time. Might have had a better selection if I showed up when it first opened. April 12, 2013
Rated 5.0 out of 5.0 by Great staff, Comfy bed, Very clean Love to stay at this Holiday Inn. You will too. Convenient to anywhere you need to go in Las Cruces or to El Paso. Friendly staff always ready to help with your needs. April 11, 2013
Rated 5.0 out of 5.0 by Loved Our Stay We absolutely loved our stay with this Holiday Inn Express. The staff was very helpful in recommending a restaurant. The indoor pool and jacuzzi were great. The room was very clean and comfortable. The breakfast attendants were very friendly. We will be back. April 1, 2013
Rated 1.0 out of 5.0 by AC broken About 9pm the air conditioner starts to blows warm air for a while then in the middle of the night it completely goes out. I call the front desk to report it, the lady says nothing except that she will put in a work order for it and that's it. She did not offer to move us or lower the cost of our room. We were so upset but tried to just go to sleep with the window open. It is in the middle of the desert and it is warm outside so there was no real relief. When we get up at 6 am there is a envelope under the door with our receipt of payment. No note saying sorry for the inconvenience or anything. When we check out at the front desk that morning, we mention the problem to the desk clerk and he says he will look in the log book to see if the call was reported. He looks, then says, yes it was reported, and that is it. No apologies not empathy nothing. We tell him that we thought that it was rude that not 1 person cared about the situation and he shrugged his shoulders and said.... "well we are sorry" and that was it. We will never stay at this location ever again when we travel though Las Cruces. We will stay at a different hotel. We have stayed at many HI locations and this is the rudest and most uncaring hotels of this brand. March 28, 2013
Rated 5.0 out of 5.0 by awesome I can't say enough about how awesome everything was in Las Cruces. In the past, I have always dreaded staying in Las Cruces, But now with the H Iexpress, I can honestly say I am looking forward to returning. You all rock!!!! March 18, 2013
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