Rated 4.2 out of 5 by 110
Rated 1.0 out of 5.0 by Sergio70 Reward Gold Member means "NOTHING"
When I booked over the phone I was never told
" Although every effort is made to give you the room type of your choice, when a standard room is booked the preference for this room would be allocated on arrival and cannot be guaranteed. The room could be a smoking or a non smoking room, a twin or a double bedded room or an accessible room". If the booking agent would of said even something similar to what your response was I would never booked with Holiday Inn Express. I gave Kevin (front desk) more than enough time to resolve this issue with no satisfactory resolution. The service I received is not what I was expected, my son had to sleep in chair!!! Really!!!! I had never, ever had so much frustration in one of your Hotels.!! As for the hotel manager, Kevin told me that I would get a call from him me the next morning, call that I have not received yet!!!!
August 25, 2014
Rated 5.0 out of 5.0 by LuluLois Superior customer service
From my first call to reserve a room to my departure six days later, the manager Mark and the entire staff went the extra mile to be helpful, friendly, and welcoming. This hotel is the closest to Spring Valley Hospital, where I was looking after a relative. The hotel staff made a difficult visit so much more pleasant. Thank you to all!
August 24, 2014
Rated 4.0 out of 5.0 by Michael128 friendly staff
The staff was most friendly and helpful - very responsive
August 21, 2014
Rated 5.0 out of 5.0 by oherrera service was excellant
was a very comfortable stay. All staff members were very friendly and very professional. They are great representatives of Holiday Inn Express. Very nice, clean and comfortable facility.
August 20, 2014
Rated 4.0 out of 5.0 by differentsammy14 Clean quiet hotel
Great rooms. Clean hotel located 10 minutes from the strip. Nice and quiet.
August 16, 2014
Rated 4.0 out of 5.0 by Camper family Helpful staff and clean hotel
We experienced a problem with our in room air conditioner which led to the poor sleep quality. Once we brought the problem to the attention of staff, it was quickly and efficiently corrected. Overall, the hotel was clean and comfortable.
August 15, 2014
Rated 5.0 out of 5.0 by 949Happy1 Great Customer Service
Front desk staff so helpful and professional. Great customer service all over.
August 7, 2014
Rated 5.0 out of 5.0 by FTT89S Favorite Chain
Mattress and pillows are great and staff friendly and courteous
August 7, 2014