Rated 4.2 out of 5 by 70
Rated 1.0 out of 5.0 by Redrockstate Service Unsatisfactory
I have stayed at many hotels of all brands, however this location was by far the worst. so there was a booking error that could have been handled any other way, then what the management chose. I even checked out and went to another hotel in Las Vegas for the rest of my stay. So I'm very interested on what the response below will be to my review, given they had the chance when I was there to rectify it during my stay. Being brand loyal should have accounted for something, I still like being a rewards club member because up to this point, I've never had a bad experience. All other IHG properties have been excellent in every way, with over the top customer service.
February 27, 2014
Rated 1.0 out of 5.0 by Redrockstate UNPLEASANT EXPERIENCE
I was VERY dissatisfied with the treatment I received at this location, do to censorship of my first review. I will revise this review, I would not recommend staying at this property, especially if your a rewards club member there is no recognition for brand loyalty. I would much rather not have a reply, response or apology to my review from the hotel staff given the management had every opportunity to take care of the problem during my stay.
February 27, 2014
Rated 5.0 out of 5.0 by Phil6C7 Excellent service and property!
I was very pleased with the staff and room at this hotel.
I asked for assistance with billing, requested information about local sights and restaurants, needed assistance with business documents and requested travel information from the front desk and was greeted with great attitudes and a helpful spirit in every case!
Housekeeping was also very helpful--overall, a very pleasant experience--you have a great collection of team members at this property--Thank you!
February 24, 2014
Rated 5.0 out of 5.0 by pnewman77 January 2014 - Review Platinum Elite Member
Very good stay indeed, of the highest quality with all of the staff being very welcoming and accommodating indeed. The room was both spacious and clean, the breakfast had good options and these were changed on a daily basis throughout my stay. I enjoyed the hotel and the service. I am a Platinum Elite member and a seasoned traveller and IHG member, and this was one of best Holiday Inn's I have stayed at. It is on par with the service I normally receive at an Intercontinental Hotel, where I enjoy Ambassador status.
February 21, 2014
Rated 5.0 out of 5.0 by Lee891 Excellent place to stay.
We went to Vegas last weekend and stayed here. The staff was very friendly and helpful, the room was immaculate, it was very quiet and the breakfast was excellent! Would highly recommend this as a great place to stay. We definitely will be returning!
February 12, 2014
Rated 5.0 out of 5.0 by dr who Beltway holiday inn stay
The staff was especially helpful when the door lock would not open. Someone came up right away and we were in the room in fifteen minutes. The airport is really close but the jets must have been on stealth mode as the engine noise was a whisper. Kevin at the front desk printed street directions to the rental car return as the route crossed Las Vegas drive. He also got us some yogurt since our flight left before the breakfast opened. The price per nit seemed inflated but the electronics show was in town and everything was full
January 12, 2014
Rated 5.0 out of 5.0 by Bill1951 Convenient location and great staff
Everything about our stay was wonderful. The room was spacious, clean and well furnished. The location was great, just a couple of miles west of the LV strip. There were plenty of restaurants and fast food places near by and the Hotel provided directions to them all. The breakfast selections were many and abundant. Overall, a great experience. One we would recommend to family and friends.
January 3, 2014
Rated 5.0 out of 5.0 by margo121 Very Accommodating Staff
Stayed here just 1 night. They picked my fiance and I up from the hospital with just a phone call.
We were kept awake by the humming of the radio, so I unplugged it.
Had nice complimentary breakfast in the cafeteria. The lady in the cafeteria was very friendly.
After being robbed by the outrageous prices of the Bellagio, it was a refreshing experience overall.
December 7, 2013