Rated 4.2 out of 5 by 154
Rated 3.0 out of 5.0 by Bud0 Sleep was good
Clean and adequate but not special. A solid hotel with all the basic necessities.
January 18, 2015
Rated 1.0 out of 5.0 by Rover 1700 Never again!
All I can say is this was an awful experience. Staff interactions were terrible, my car was vandalised, sink didn't work and I was woken up early by phone ringing and banging on my door to provide my ID and credit information on the day I was to check out (despite providing it on check in and placing the do not disturb sign on the door).
January 16, 2015
Rated 1.0 out of 5.0 by Ceboom Uncomfortable New Year Stay
I stayed in this hotel during New Year's eve but my experience left me wondering about the service and standard provided by the hotel management. I wrote the following email to the Manager to complain but I have not heard from him since. Another guest complained that their car was stolen during their stay.
I stayed at your hotel on New Year's eve last week in Las Vegas using my IHG Rewards Points.
As a loyal, long time IHG, and valued customer for over a decade, I expected better treatment from your hotel.
IHG is my preferred hotel brand over the years and I am satisfied with majority of my stays.
This is why I maintained my Platinum elite status so that I get the most benefit out of my stays.
Unfortunately, my expectation and the standard that was provided to me during my stay was unacceptable.
When I checked in, I requested a room upgrade and reminded the clerk regarding my Platinum status.
I was told that due to the holiday, no room upgrade was available for me.
I normally do not expect a room upgrade during peak season or during holidays.
The problem is the room that was assigned to us was the closest room to the lobby.
Through out the night, loud guest are coming in and out and my family was having a hard time sleeping.
Knowing that there are no other rooms for us to transfer, we suffered the rest of the new years eve without getting a good nights rest.
The following morning when I checked out of my room, I chatted with you briefly and told you about our horrible experience.
Instead, you asked me to email you about our experience and I would like you first to response to it.
I hope we can resolve this matter and I can continue to trust IHG to provide a good standard and quality stays for years to come.
January 13, 2015
Rated 3.0 out of 5.0 by pbelcastro Needs to be brought up to standards of Holiday Inn Express
The rooms at this property are in an older state, could definitely use a remodel. Staff was extremely friendly and helpful. Internet connect was constantly disconnecting and not able to reconnect through their redirect sign in page. Couldn't stay connected for more than 5 minutes at a time. Main areas of property were updated and kept clean. Breakfast was acceptable as it's been in all other Holiday Inn Express properties I've visited.
January 13, 2015
Rated 5.0 out of 5.0 by Sunil 2277 Wonderful Stay for New year
Great value for money and very convenient to stay. Large and clean room with terrific views of the mountains. Easy check-in and check-out process. The hotel staff were ready to accommodate anything we asked for, early check-in and late check-out especially on a new year's eve.
January 11, 2015
Rated 5.0 out of 5.0 by Leokfsng Poor matttress
I do not like the cancel or change reservation policy appear in the online website.
January 10, 2015
Rated 4.0 out of 5.0 by mofromnj Good stay but not as accommodating as wished
We arrived at the hotel to check in very late at night 4am due to being stuck on the road for 14+ because of snow storm. Wanted to stay little bit longer and do a late checkout but the front desk personnel couldn't accommodate us.
January 7, 2015
Rated 5.0 out of 5.0 by Miz Joey Great Staff
After a very long drive & arriving a couple hours before checkin the staff was very quick in accommodating me with a room early even though it was a Holiday & they were booked & very busy. Afterhours they even were able to accommodate me with tea service when there was nothing open close by. We had a very clean Suite & would definitely stay there again
January 6, 2015