Rated 4.2 out of 5 by 105
Rated 4.0 out of 5.0 by Camper family Helpful staff and clean hotel
We experienced a problem with our in room air conditioner which led to the poor sleep quality. Once we brought the problem to the attention of staff, it was quickly and efficiently corrected. Overall, the hotel was clean and comfortable.
August 15, 2014
Rated 5.0 out of 5.0 by 949Happy1 Great Customer Service
Front desk staff so helpful and professional. Great customer service all over.
August 7, 2014
Rated 5.0 out of 5.0 by FTT89S Favorite Chain
Mattress and pillows are great and staff friendly and courteous
August 7, 2014
Rated 5.0 out of 5.0 by jojohn Great Stay... As usual...
Like most HIE's...
Clean, quiet, comfortable, secure...
Very satisfied and nice to be away from the strip, but close enough to go back and forth...
August 7, 2014
Rated 1.0 out of 5.0 by azcal worst experience at a Holiday Inn
I stay at Holiday inn for a consistent quality.
This location is the worst location I have ever stayed at.
Our AC did not work properly and never cooled the room off at all.
The hallway was cooler than our room.
In the morning when I brought it up to the front desk the gentleman says "what did you have the AC set at?" I said the setting you had it set at for 2 hours. Then I turned it down when it wasn't cooling off.
He says "ya these units freeze up if you turn them down to low".
This is the worst servide IMHO. No sorry and tries to blame me
Also, I find it interesting they do not offer a military discount unless you are on current orders. I stay at hotels all across the US and have never been told this.
August 4, 2014
Rated 3.0 out of 5.0 by mmk21 no laundry service or cookies
No laundry service avaliable.
They do not serve cookies in the lobby like many of the other holiday inns I have stayed at. Other then that it was a nice clean room.
July 30, 2014
Rated 5.0 out of 5.0 by Fun in the sun!e Over night stay
Another Express Inn that offered a good nights rest. Pleasant staff, easy access, all in all a good stay.
July 28, 2014
Rated 2.0 out of 5.0 by Arizona Travelor room not cleaned between nights and over charged
I was not pleased with the service. The room was not cleaned or touched during the two nights there. The room booked at the front desk for the following week was booked by the clerk in error for two weeks later. When tried to register for the second stay was told the booking was for the next week therefore I would have to pay almost double the rate because the Hotel was completely booked up but he could find a room for me at double the rate quoted when the room was booked. The manager on Sat. July 26 was absolutely no help in trying to solve the problem other than to say the hotel was totally sold out but he could get me a room at double the previously quoted rate.
Tried to get change at the front desk in the early evening to use the vending machine. Told to go across the six lane street in front of the hotel as see if a store across the street could help me.
Over all I was not please with the service. I have stayed at many hotel is my long life and this was one of the worst as far as service received.
July 27, 2014