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Rated 4.2 out of 5 by 135 reviewers.
Rated 5.0 out of 5.0 by Great service Staff friendly and helpful, Front desk and housekeeping particularly, hotel close to venue for my conference, graciously allowed late check-out since I had a late afternoon flight October 8, 2014
Rated 5.0 out of 5.0 by Great hotel off the strip We found this hotel out of desperation a few years ago when we ended up at a terrible hotel booked by someone else. We were delighted with our first stay so it led us to book again when returning to the area. The staff are incredibly friendly and helpful and the location is great if you don't want the chaos of a casino hotel on the strip. It's far enough away to avoid the madness, but right next to a major interstate so anywhere you want to go is easy to get to. October 1, 2014
Rated 5.0 out of 5.0 by Wonderful staff with great service The staff, particularly Franklyn, is extremely committed to a standard of excellence in the service they provide. September 26, 2014
Rated 5.0 out of 5.0 by Wonderful place to stay Would recommend this hotel to anyone. The staff was great and very helpful the hotel was clean. September 25, 2014
Rated 5.0 out of 5.0 by Employees and service were exceptional We were in Las Vegas because of a family emergency and we were going to be extremely late checking in. When I contacted them they were very understanding, told us not to worry about a thing and then when we finally did arrive they were caring and went out of their way to make our stay comfortable. September 23, 2014
Rated 5.0 out of 5.0 by Great Experience The Hotel is located close to everything we wanted to do while we were in Las Vegas. It was clean and the staff was extremely helpful. September 22, 2014
Rated 5.0 out of 5.0 by Great Location The Bed was really good! The rooms were non-smoking and that is a real plus for the Las Vegas area. It was convenient to the freeway, but not close enough for the freeway noise. As a rewards club member there was no option for adjoining rooms, which was a disappointment, but we survived! I would consider this Holiday Inn if the need for this location in Las Vegas was required again. September 21, 2014
Rated 5.0 out of 5.0 by Great location, no congestion, easy access to everywhere If you are in town and don't want to stay on the strip, pay to park the car and put up with the crowds, this location is a great place to stay. It is close enough to downtown if you need to run up to see the sights, but just far enough away, with easy access to the airport. The staff is always friendly and the cinnamon rolls are hot! September 19, 2014
Rated 5.0 out of 5.0 by Nice quiet hotel Clean, friendly, polite, nice and overall enjoyable time away from home... September 18, 2014
Rated 5.0 out of 5.0 by Comfortable Stay when family crisis hits We stayed at the Holiday Inn Express and Suites right down the road from the hospital my brother-in-law was in. He had a stroke and heart attack. We drove all the way from South Carolina to Las Vegas in two days. We got there and was so exhausted. We went to hospital to discover he was being released that night. We got a room at the Holiday Inn Express and Suites. We all had such a wonderful rest on your clean and comfortable beds. In the morning, we all ate the breakfast and it was extremely delicious. The pancakes were to die for. The staff was so helpful to us in finding information to help close my brother-in-laws affairs there. They went above and beyond their jobs. They helped me so much. We stayed two nights and enjoyed the whole experience. I will stay at your hotel any time I need one. I will recommend to all my family and friends your hotel for their next vacation. We deeply appreciate all of you. September 11, 2014
Rated 4.0 out of 5.0 by Extraorrdinary service; kind people good place to relax away from the Strip. Very kind, helpful, friendly and warm staff. September 10, 2014
Rated 5.0 out of 5.0 by Great breakfast Wish I could have stayed longer here. The bed and pillows were very soft...a little too soft for me. But the room and bathroom were spotless. I was asked at the desk if I wanted a wake-up call. The room was quiet, and the breakfast was one of the best I've ever enjoyed at a hotel. September 9, 2014
Rated 5.0 out of 5.0 by Great Service! Staff provided professional friendly service. I like that! September 9, 2014
Rated 5.0 out of 5.0 by Friendly staff We were greeted with friendly smiles when we arrived. This young man Kevin, at the registration desk, was so friendly and professional. He acknowledged my IHG member status and offered two nice rooms. The rooms were clean, however one room the AC was turned off. It did not take long to cool down. There is no exhaust in the bathroom, so it will get damped and hot when taking a shower. The breakfast area was clean and there was sufficient food choices. Keep in mind, this is good for on the go, not a big buffet. Housekeeping staff greet you in the hallway or anywhere in the facility. Very Professional. At check out Kevin was there again with a friendly smile and thanked us for staying. September 3, 2014
Rated 5.0 out of 5.0 by Great stay with a friendly staff. All the staff is great and personable from the breakfast to the housekeeping! A very good group of front desk employees. August 29, 2014
Rated 2.0 out of 5.0 by Good stay except for staff Overall, I had a good stay despite being given a room with a view of a block wall about five feet away. I used my reward points for the stay. Everything was fine until 9:30 a.m. the next morning. My wife and I awoke very tired to the sound of metal banging loudly on our hotel room door followed by a woman stating, "Room service!" We quickly told her to go away. Five minutes later, the exact same thing happened by the same person. This occurred 1.5 hours before checkout time. When I eventually left the room, I contacted employee Michael near the front desk. I explained what occurred. He apologized and added that I should have placed the "Do not disturb" sign outside the door. I guess it was my fault. He ended by half-heartedly (my take) telling me he would address the problem.When I checked out at 11:00 a.m., there was no mention by Michael of what had occurred or what corrective action was taken. The room (108) had a couple of noticeable problems: a loose bathroom sink faucet and a poorly installed shower curtain rod causing the curtain to hang in front of the control knobs. August 26, 2014
Rated 2.0 out of 5.0 by Bad Night's Sleep The air conditioner in this room sounded like it had a squeeking fan belt. The AC unit was noisy when running, and just before it shut off, would squeel loudly. There is no way anyone could sleep through that. Breakfast breads were dry; otherwise the selection was good. No perks for IHG rewards. Reservation was made for four, but had to ask for enough towels. August 26, 2014
Rated 1.0 out of 5.0 by Reward Gold Member means "NOTHING" When I booked over the phone I was never told " Although every effort is made to give you the room type of your choice, when a standard room is booked the preference for this room would be allocated on arrival and cannot be guaranteed. The room could be a smoking or a non smoking room, a twin or a double bedded room or an accessible room". If the booking agent would of said even something similar to what your response was I would never booked with Holiday Inn Express. I gave Kevin (front desk) more than enough time to resolve this issue with no satisfactory resolution. The service I received is not what I was expected, my son had to sleep in chair!!! Really!!!! I had never, ever had so much frustration in one of your Hotels.!! As for the hotel manager, Kevin told me that I would get a call from him me the next morning, call that I have not received yet!!!! August 25, 2014
Rated 5.0 out of 5.0 by Superior customer service From my first call to reserve a room to my departure six days later, the manager Mark and the entire staff went the extra mile to be helpful, friendly, and welcoming. This hotel is the closest to Spring Valley Hospital, where I was looking after a relative. The hotel staff made a difficult visit so much more pleasant. Thank you to all! August 24, 2014
Rated 4.0 out of 5.0 by friendly staff The staff was most friendly and helpful - very responsive August 21, 2014
Rated 5.0 out of 5.0 by service was excellant was a very comfortable stay. All staff members were very friendly and very professional. They are great representatives of Holiday Inn Express. Very nice, clean and comfortable facility. August 20, 2014
Rated 4.0 out of 5.0 by Clean quiet hotel Great rooms. Clean hotel located 10 minutes from the strip. Nice and quiet. August 16, 2014
Rated 4.0 out of 5.0 by Helpful staff and clean hotel We experienced a problem with our in room air conditioner which led to the poor sleep quality. Once we brought the problem to the attention of staff, it was quickly and efficiently corrected. Overall, the hotel was clean and comfortable. August 15, 2014
Rated 5.0 out of 5.0 by Great Customer Service Front desk staff so helpful and professional. Great customer service all over. August 7, 2014
Rated 5.0 out of 5.0 by Favorite Chain Mattress and pillows are great and staff friendly and courteous August 7, 2014
Rated 5.0 out of 5.0 by Great Stay... As usual... Like most HIE's... Clean, quiet, comfortable, secure... Very satisfied and nice to be away from the strip, but close enough to go back and forth... August 7, 2014
Rated 1.0 out of 5.0 by worst experience at a Holiday Inn I stay at Holiday inn for a consistent quality. This location is the worst location I have ever stayed at. Our AC did not work properly and never cooled the room off at all. The hallway was cooler than our room. In the morning when I brought it up to the front desk the gentleman says "what did you have the AC set at?" I said the setting you had it set at for 2 hours. Then I turned it down when it wasn't cooling off. He says "ya these units freeze up if you turn them down to low". This is the worst servide IMHO. No sorry and tries to blame me Also, I find it interesting they do not offer a military discount unless you are on current orders. I stay at hotels all across the US and have never been told this. August 4, 2014
Rated 3.0 out of 5.0 by no laundry service or cookies No laundry service avaliable. They do not serve cookies in the lobby like many of the other holiday inns I have stayed at. Other then that it was a nice clean room. July 30, 2014
Rated 5.0 out of 5.0 by Over night stay Another Express Inn that offered a good nights rest. Pleasant staff, easy access, all in all a good stay. July 28, 2014
Rated 2.0 out of 5.0 by room not cleaned between nights and over charged I was not pleased with the service. The room was not cleaned or touched during the two nights there. The room booked at the front desk for the following week was booked by the clerk in error for two weeks later. When tried to register for the second stay was told the booking was for the next week therefore I would have to pay almost double the rate because the Hotel was completely booked up but he could find a room for me at double the rate quoted when the room was booked. The manager on Sat. July 26 was absolutely no help in trying to solve the problem other than to say the hotel was totally sold out but he could get me a room at double the previously quoted rate. Tried to get change at the front desk in the early evening to use the vending machine. Told to go across the six lane street in front of the hotel as see if a store across the street could help me. Over all I was not please with the service. I have stayed at many hotel is my long life and this was one of the worst as far as service received. July 27, 2014
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