Rated 4.2 out of 5 by 70
Rated 2.0 out of 5.0 by Disappointed124 Dirty room
second time staying at this hotel in Vegas I have been given a dirt room.,this time I was giving room 404. Walk in the door first this light wouldn't come on. Walk over to the desk and notice a empty gallon water bottle. As my eye adjiusted, I notice money on the TV stand, than saw the bed wasn't made, bathroom wasn't clean. went down to the front desk and she said oh no and gave me another room. In the morning went asked about my room, I told them about what had happen. They said that they would look into it(I felt like they didn't believe me) I gave them the room number and told them that this was the second time that I have stay there that this has happen. they than said on the forth floor. I said I couldn't remember what floor last time. I was never ask if there was anything that they could do to make my stay better. They were more worry about who to blame.And handed me the bill to I believe to get me away from the desk. I have stay at many Holiday Inn Express, and gotten great service. I will stay at holiday Inns again, just never this one. I did tell my Account that always have people coming in from out of town what happen and he said good to know, he would not be sending people there anymore either. Just though you should know.The lady working the breakfast bar was wonderful.
November 26, 2013
Rated 4.0 out of 5.0 by GMgm Please fix the air conditioner
Everything was good - clean, nonsmoking (a big plus in smokey Vegas), good location, responsive staff. However, the air conditioner in my room was buggy - it would randomly turn on, blow like crazy, then shut off within minutes . . . But it would not come on when it was hot in the room. Ugh.
November 15, 2013
Rated 5.0 out of 5.0 by Cubko911 Very accomodating employees
The employees, including the manager on duty, the morning of October 25th were very friendly and accommodating. I had to be at a local hospital by noon for surgery, so they found a room and let us check in early. We appreciated the effort they made to assure our comfort and assure we were able to arrive at the hospital on time.
November 2, 2013
Rated 1.0 out of 5.0 by Sledge100 Disappointing
Worst Holiday Inn Express I have encountered.
I am a Government traveler and IHG Elite member. Room's blind didn't/wouldn't close (light all night), air conditioner sounded like airplane prop (did use). if I had more time, would have cancelled.
Was told that it took THE manager to approve Government rates for this Government traveler and expect interrogation with possible decline of rate.
Will cause me to review IHG rewards program against competitors!
October 18, 2013
Rated 5.0 out of 5.0 by DrDeb Great off the strip location
We like the comforts of a king size bed so when we come to visit family in Vegas we always stay at the Holiday Inn Express on Rainbow Boulevard. One side of the hotel has great views of the strip about 7 miles away and the other side is a view of Rainbow Blvd. The hotel provides an adequate breakfast for free but Starbuck and our favorite breakfast spot, The Cracked Egg are only a few blocks away. The staff are incredibly friendly and I always feel welcomed.
October 9, 2013
Rated 4.0 out of 5.0 by Willi09 Very good location, wonderful staff and service.
The location is very good centrally for the city, the hotel is modern.
The Service is exceptional and the staff is very nice indeed.
September 27, 2013
Rated 1.0 out of 5.0 by Hogie805 Disappointing
The soundproofing in this hotel is extremely poor. I got in at a little after 10 p.m. and was exhausted after driving in from L.A. The planes taking off from the airport were extremely loud to the point I checked the window to see if it might be open...it wasn't. Then, the air conditioner kept turning off and back on. This was also very loud. Lastly, I had the room right next door to the mediocre fitness room. At approximately 5:45 a.m., someone went into the fitness room and turned on the TV which blasted me awake. I couldn't wait to leave this place. Nothing about my stay was good from the poor breakfast choices to the crawling wireless Internet speed. Don't stay here unless you can sleep through anything and don't care about mediocre amenities.
September 24, 2013
Rated 1.0 out of 5.0 by wkwes1 Awful Experience due to false charges!!!!
I stayed here during the Floyd Mayweather fight. The room was average. I did find a lady's shoe under the bed that had not been noticed by housekeeping!
This hotel charged me a smoking fee, when indeed, absolutely, 100% NO ONE smoked in the room. The room was on the first floor down from the registration desk!! Really?? Smoke in a non-smoking room and it is down a few doors from the regisrtation desk! That makes me feel even more insulted! I called 4 times as of today to speak to a Manager and have only been able to leave voice messages with no return call~
I am an IHG member disappointed in the poor lie and extra charges that were imposed on me by just "booking a room and staying there" I will NEVER stay at this hotel again and I am really curious as to why they made this erroneous accusation. Since when do managers not address such a huge issue?!
September 22, 2013
Rated 5.0 out of 5.0 by wew0050 They made us feel so welcome
Everyone was so very friendly and tried to meet every need we had. The desk staff and manager were outstanding. They made our four (4) day stay so and comfortable that we felt like we were at home. Kevin and Brian (front desk staff) made you feel special.
Our hats are off to the Las Vegas Holiday Inn Express on Rainbow Blvd. staff.
Wayne & Loretta
September 22, 2013
Rated 5.0 out of 5.0 by 1Man Great Place.
This was my second time here and both times it was great. I loved the service and the fact that when it got very busy the manager jumped right in.
August 28, 2013
Rated 5.0 out of 5.0 by Mike4488 Beautiful hotel
Excellent staff! Incredible view of the strip! Thank you excellent distance to the strip and other locations , attractions. Clean no smoking facility. Quick and easy access to your room with plenty of close parking.
August 17, 2013
Rated 5.0 out of 5.0 by Jessica07 Amazing!!
I could not be more happy with our stay. The staff was very helpful. The bed was very comfortable. The room was clean and quiet.
August 7, 2013
Rated 5.0 out of 5.0 by panther34 Great place to stay.
I have a bad knee, the staff made sure I was located close to a entrance.What a nice welcome bag I recieved at check in as a PC member.
August 7, 2013
Rated 3.0 out of 5.0 by NateBiz Good Hotel, staff ok
As a Priority Club member I thought asking for an hour later checkout wouldn't be a challenge. I told the night manager I was in town for a wedding and wanted to head to the venue later. He told me it would create chaos for the housekeeping staff. Really? Chaos over 1 room, hardly. It left a bad taste for what's normally always a good experience for this brand.
August 1, 2013
Rated 5.0 out of 5.0 by Kasey56 Excellent Customer Service
I don't normally write a review, but I wanted to take a minute and say that in all my travels that the gentleman that was at the front desk when I checked in (7/25) couldn't have been more pleasant. He was happy and profeesional. I went to my room thinking wow, I haven't been greeted and treated so wonderful. The person even called my room shortly after I was settled to make sure everything was ok. That was a first for me. Kudos to your staff.
July 31, 2013
Rated 5.0 out of 5.0 by DNStin Excellent - Exactly What You Expect From A Holiday Inn Hotel
The hotel, staff and amenities were great. Close enough to enjoy the strip, but away from the traffic and congestion. Great access to food and shopping. Especially love the greeting bag for Rewards Club Members and being referred to by name.
July 24, 2013
Rated 5.0 out of 5.0 by RaulGM Friendly Staff, nice place and fair price.
You will get the usual good service of the Holiday Inn Express Hotels. Good breakfast. Excellent Staff.
July 18, 2013
Rated 5.0 out of 5.0 by perfectbrowz Surprised!!
Can't believe this was a Holiday Inn Express! I'm used to staying in 4 and 5 star hotels for my personal getaways; but this was work related and had to be budget friendly, and the hotel was located a mile from where I needed to be. But boy was I surprised. This Holiday Inn was either brand new or recently renovated - I meant to ask. I arrived late, but the concierge had my key ready for my arrival. Breakfast the next morning was standard hot breakfast, but the station was kept neat and clean. The morning concierge was pleasant and helpful as well. They called my cab, held my bags for the day, and set me up for the shuttle to the airport. These may sound like simple/standard requests, but the staff was so pleasant they could all work in luxury brands. Evening the driver to the airport was entertaining & told some great stories. Prior to this, I would have never stayed in a Holiday Inn ever, but after this experience (and depending on my needs) I would consider a Holiday Inn in the future.
July 15, 2013
Rated 1.0 out of 5.0 by BusinessClint Bad, Noisy, Hot
Noisiest a/c units experienced at any HI Express, and of course that's in Las Vegas where they turn off and on 100 times an hour.
The general construction seemed poor as well for a new hotel, carpet pealing, shower drain not working, etc.
In all, a low end version of what is usually a nice enough hotel.
July 8, 2013
Rated 5.0 out of 5.0 by Tatuverde Clean, comfortable! Excellent service
Staff is super-nice!
Our bedroom and bath were clean and comfortable.
Different pillow support for picky guests like me (:-)
Breakfast is good: pancakes, scrambled eggs, bacon, yogurt, juice and a nice assortment of breads The best part: it isINCLUDED,
We will definetely go back!
July 7, 2013
Rated 4.0 out of 5.0 by IHGfrequenntuser Not bad, but could be better
I understand that rooms rates fluctuate depending on what is happenning in own but for the price I paid,(double than normal) It was OK. Rooms were clean, the only problem I had was that the ceiling showed signs of cracks near sprinklers for some reason and you definately hear noise from neighbors. The gate leading to side entrance from the pool area to hotel is hard to open from pool area and majority of the chairs in the pool area are damaged and cannot be used. Breakfasst was nothing fancy but staff was helpfull. Tried to get a late check out but the clerk that helped us wass stopped from offering it to us. No laundry room.
June 25, 2013
Rated 5.0 out of 5.0 by HotelVisitor3 Plan on Returning
We came to Vegas for a one day business meeting, and were looking for quiet & comfortable hotel... and we found it. This hotel was clean, quiet, well maintained, had friendly staff, and no propaganda in the rooms pushing 'deals', and is situated well south of downtown, and just far enough from the airport to avoid any significant airplane noise. I'd recommend this hotel for folks visiting family, conducting business, headed to the Grand Canyon, Hoover Dam, Red Rock Canyon, Sequoia National Park / Kings Canyon National Park.
June 24, 2013
Rated 3.0 out of 5.0 by Nevadakayaker Check the AC on West facing rooms when checking in
Was assigned a suite (thanks for the upgrade) on the west side of the hotel. Housekeeping had turned off the AC completely; the ambient temperature outside was 104 degrees. From the heat in the room, I would guess it had not been occupied for a couple of days and it took until after midnight for the room to cool down.
Hint to housekeeping and management: Studies have shown you do NOT save on energy costs by turning the air conditioner off. It just makes it work that much harder when its time to cool the room off, so leave it on!
I stay at this property on a regular basis for business reasons, so this faux pax will not affect future stays. It is otherwise a well-run property.
June 17, 2013
Rated 5.0 out of 5.0 by pjcsc Comfortable stay with great service
Very happy with the room, soft bed. The front desk and breakfast service providers are to be commended for great customer service. We plan on returning soon.
June 10, 2013
Rated 5.0 out of 5.0 by AkitaLover Stay in Las Vegas
not a bad place to stay, but the lack of breakfast choices left a lot to be desired. Lack of indoor pool and spa leaves a lot to be desired.
June 8, 2013
Rated 5.0 out of 5.0 by catinthesack One of the best secrets in Las Vegas...or anywhere.
I love this place. The staff are always on top of it, the room was spacious and clean and had everything I could ask for. If they had a restaurant I'd probably eat dinner there. This was my second stay...a year ago was my first time...and I'm happy to say the quality both times was excellent. Yes it is a little out of the way from the strip (five minutes away?) but that was fine with me because I was there on business and did not want all the hassles of the big tourist spots. The breakfast is excellent also. If all the other Holiday Inn Expresses are like this they're going to make lots of money and I'm going to save lots of money.
May 23, 2013
Rated 5.0 out of 5.0 by Prez Comfortable and restful - good service
We were there because I had just had surgery at the nearby hospital and needed to rest before driving to Arizona.
Wish medical rate was better than a $3.00 savings.
May 22, 2013
Rated 5.0 out of 5.0 by drmimi personnel
great team Franklin the evening person was fantastic
May 13, 2013
Rated 5.0 out of 5.0 by Howard27 Quiet and modern room
Location quiet and room was modern and clean. Night time front desk and morning front desk were very personable and friendly. Would stay there again.
May 12, 2013
Rated 5.0 out of 5.0 by John9z Good Air Con, Newest part of Vegas, Close to Freeway
Good air con. Good Breakfast. Newest part of Vegas. Close to freeway. Convenient parking. Quiet. Very friendly staff, both day and late night.
May 7, 2013